Commvault Cloud Topics

CV has kincly provided a pre-built client deletion authorisation approval workflow for virtual machine clients.There isn’t a pre-built workflow for objectstore clients (e.g. Azure FIles objects) - I’m wondering if that’s because it’s not possible or it’s just not a popular request(!) - has anyone done anything with this/can comment on whether it’s possible?Thanks.

Dear Commvault team,would you please explain the below questions regarding the exchange mailbox policies:1.    What is the meaning of “Received Time Based Retention” is it based on msg receive/send time? Or is it based on the time of the job?2.    What is the Commvault behavior when we enable the quota and cleanup criteria together?

Other jobs for this backup copy run -however this subclient errors on backup copy. The DSM entries are correct in the array manager. The discovery completes - but the mapping to host fails.I have chosen other nodes in the hyperscale cluster- other vm hosts for the mount process- etc . Other jobs are setup with same config and it works. Not sure what the difference isBlow away and rebuild subclient?

Background:We added a new NAS storage array to CommVault, and marked the old ones mount points ‘Disabled for Write’. Time has passed and data has aged off, but the only thing left on the old storage (seen via right click on the storage mount path in the CV Java UI, choosing “View Contents”) is a handful of Index related data (with names of “<storage_policy>_IndexServer”, and from iDataAgent “Big Data Apps”) that has data retention dates “Retain Until” from last year back to 2019 ... but it will not age off.I asked support about it while cleaning up some other CommVault data on these old filers and they indicated that if we upgraded to the “latest greatest” (we’re on 11.24.56), then these index files are treated differently in a later version and will all clean up after the upgrade.Poking around in the forums, I find there’s an “Index Server Load” report in the web UI with a “Run load balance” feature (

Hello, I would like to know if Commvault now supports the backup of vSAN File Services included with vSAN 7.I did not find anything clear in the Commvault documentation.BTW, Veeam supports it by adding a powershell script in the backup job.Many thanks, Regards. 

Hi, we try to install an MA 11.28.34 on a new windows server 2022: MA+VSA: 5940  1     12/02 12:14:20 ### ### ### - Error: Failed to install dotnetfx35role2012 with error code 0x8024402C.  5940  1     12/02 12:14:20 ### ### ### - Set application exit code=[Failed]5940  1     12/02 12:14:20 ### ### ### - Apply prerequisites completed ...  Status = -21451079245940  1     12/02 12:14:20 ### ### ### - Error: Installation failed. Please check the logs at [C:\Program Files\Commvault\ContentStore\Log Files].5940  1     12/02 12:14:20 ### ### ### - Set application exit code=[FailedInstallThirdParty] The Server has no internet connection and the feature is also not installed. I dont understand why dotnet35 ? Now i installed fillesystem first with success and now i´m adding MA component

We have 9 Hyperscale Appliances and an offline NetApp NAS Storage. The offline storage is used on Mondays only for Aux copy and path on Hyperscalar Appliances are mounted using NFS.Now Offline storage library is 90% full and we are in process of expanding the storage. As per existing design NetApp NAS is mounted on all 9 HSs. The new storage is HP MSA SAN storage supporting ISCSI. We have allocated the new disks to HS using ISCSI and mounted them on all 9 HyperScalar Appliances as per existing design.I manually tested by creating a file on one of the HS and then tried to remount the mount path on other HS. While doing so the mount point showed corruption  and had to clean the FS. My concern is whether we have taken a right approach and there should to a change in design like adding an additional server to use NFS on 10G network. Recommendations are much appreciated. 

Hi Team, I have MariaDB v10.3.xx. OS: Debian 10, is it compatible with CommCell service pack 16? Thanks,Amr

I am trying to use the qlist job command to return the running jobs for a specific subclient.  Using a command structured like the one below it always returns “No jobs to display” even though a simple “qlist job” command returns results.  What am I missing? qlist job -c 'clientName' -a 'Q_VIRTUAL_SERVER' -i 'VMware' -b 'defaultBackupSet' -s 'subclientName' -cs 'commserveName' -jt 'admin'

Good morning, please your valuable help.😊I have a computer with hyper-v (20 virtual machines), and also has databases (SQL server); this client must backup the virtual machines in hype-v, databases and file system, for these are 20 TB of information. I installed to this client the roles of mediaagent, SQL agent and also as hyper-v hypervisor. The incidence that is presented to me with the complex of this client is the transfer rate that is too low, since I have other clients with the same roles and they work perfectly.I would like to know if I should do something additional to improve the transfer rate, in addition to your advice on best practices for servers of this type.Thank you very much.🙏🏻

Hi Community what’s license requirement to configure/backing up MS team and how to find out if we’re licensed for backing up MS team thanks 

Hello teamI need your help about the problem that happened. I have a schedule that executes a HealtCheck report. but it ended with a mistake . I analyzed the logs and i see a lot of error but i didn t find any explaination I would like to ask you to look at the problem and answer what could be the problem? Screenshots in the attachment. Many thanks for your help @@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@Machine : hostnameFile    : JobManager.log@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@5600  193c  11/29 10:18:24 961568  Servant    [*** Scheduled Report Request ***]5600  193c  11/29 10:18:24 961568  Servant    The JobID for the Scheduled Report Request is [961568]5600  40c   11/29 10:18:24 961568  Scheduler  Phase [1-Scheduled Report] (0,0) started on [076SY100.XXXX] in [1669713505] second(s) - scheduledReport.exe -j 961568 -a 26425 -t 8012 5600  430c  11/29 10:18:24 961568  Servant

Hello,let me ask your opinion about the following situation.When I check the details of the System Created DDB Space Reclamation schedule policy I see that it looks like “corrupted”.As you can see in the attached image, in the summary screen it shows Type “Data Verification” while in the dialog the type is “Data Protection”. Moreover, the Associations  tab shows the list of Clients instead of the DDB list.Is this normal? How can I get rid of this?  Thank you in advanceGaetano

HI, we having below error when we start the oracle client backup.  PIPELAYER ERROR:waiting for pipeline buf.SndIDX [0/2] 

What is Commvault's direction for correctly backing up vCenter Server Appliance [VCSA] and to include the Content Library metadata and library contents? The library contents are stored on a vSphere datastore and may include any type of file, including VM Templates Folders (containing .vmtx, .vmdk, .vmsn, .nvram files), .ova, .ovf, .iso, and other file types. So it would seem there needs to be a special backup subclient created to include all of the above contents (not just the Virtual Server Agent [VSA] default subclient).Perhaps VMware publishes the API and Commvault has a configured the VSA for this task? But I can't find any documentation in Commvault’s extenstive Expert documentation site.More background: Recently we had reason to backup and restore the vCenter 7.0 U2 VCSA (vCenter Server Appliance) during a new vSphere installation with Cisco and VMware support. At their direction I used the VMware built-in VCSA Backup/Restore functionality. After restoring, notic

Hi,Following the Metallic guide for SharePoint Custom Configuration where there are instructions for registration of the SharePoint App-Only principal. This approach is outdated and only used for specific cases, see this link for details: https://learn.microsoft.com/en-us/sharepoint/dev/solution-guidance/security-apponlyNow to my question - as we only use SharePoint Online only and the guide is from 2021, are we still required to register the SharePoint App-Only principal or will we be fine with the Azure AD App registration only?

Hi All,I have a short question. there is an Alert Called: Metallic Cloud Storage Service which sends mails like this: Comments: [Metallic Cloud Storage Service] license will get expired in [xx] days. Please call the support hotline of your software vendor.License Expired: NoNumber Of Days Left For License Expiration: xx NOTE: Start your renewal process to avoid data loss. The data you have stored will get deleted after 30 days from the expiration. You will not be able to recover the data once deleted. I did not find an eventlog entry and i also did not find an hint in the lic sum report.  is this alert the only point where i can track this info ? 

Hey guys. We are trying to restore a backup from a Mongo Cluster database, but its getting stuck to read files from NFS created on Commvault client. Could you please help us again? Here is the log. Notice this “isdbgrid” error too. Tks!  

Hi , When you show the ‘ User Logged In ‘  from windows  ‘ view’  from the commcell,   Many users are always connected from  1min to 12 Days. i see the Name ( msnet\aln8800)  the host name ( Ip xxx) Logged in ( 9 Nov 2022) Idle time ( 13Days - and console type  (  GUI or ADMIN CONSOLE ) I can’t disconnected  the 33 users  because the option is  in ‘Grey’ colorThanks Dan Disconnecting a User (commvault.com) 

Hi Team, We have horizontal scaling enabled on our setup and i am going to add partition(new drive) on the DDB, do i need to add partition on all the DDB’s like VM , Database , files 

Hi All, we are using Access Node and MediaAgent (FREL) 2022E . The docu says: Automatic OS updates: Select this option to enable automatic OS updates.By default, automatic updates are applied daily for security updates. To modify the security level, perform the following steps after the File Recovery Enabler has been deployed: That was the reason why we are using 15 of these proxy in our wxrail enviroment.  The Update is failing because the FREL is behind an firewall.  I opend an Case 221121-292 to find out what we need but the awnser was….. For internet access, on FREL machine you can open port 80 - HTTP and 443 - HTTPSThan i asked for the urls and the awnser…..  Unfortunately, we won't be able to provide the exact URL's. I confirmed this with Tier 2 as well. This needs to be looked into with the help of

Hello,I am trying to backup an sql server (not clustered)I can’t see the databases when I try to discoverThe dba creates a service account with permissions needed based on commvault documentationDo you know where I can check some logs to troubleshoot that ? thank you 

 Hello Experts, Firstly, please accept my apologies for my lengthy post.  I need your assistance with a problem we're having while performing granular data recovery of VM data from Azure Library. We have VSA backups with extended retention in an Azure cloud library (hot+Archive tier) that are shared by two Windows media agents. Attempting to recover data from a File Server instance.This file server has multiple virtual drives (vollumes), with three drives (C: E: H: each drive less than 1 TB) on one datastore and two more on another datastore (S: V: - with S: volume of 10 TB and V: volume of 5 TB). This VM/Subclient is backed up with intellisnap, and the backup is then copied to Azure.When attempting to browse through the "Files and Folders" option from the Azure backup, the VSA subclient fails with the error " Browse failed due to error while mounting virtual machine."I have already completed a recall index and Reca

Hi If media is moved to this group, are there any circumstance where the tape can be written to? with any sort of data I’d always assumed tape in this group was safe from any form of write 

Good Day everyone,we’re operating a remote location with a Windows-Server as a network-Gateway between Clients that have no connectivity to CS and Commserver. (Not the OVA)All Clients (Windows Servers) are installed decoupled with just the Windows Core Agent.Remote Customers clicked a powershell on 50 different Servers that were installed like this: & C:\temp\CVtemp\Setup.exe /silent /installand they registered also via the script:$name = (hostname).tolower()& 'C:\Program Files\Commvault\ContentStore\Base\SIMCallWrapper.exe' -optype 1000 -cshost CSFQDN -clientname $name -Connectioninfo PROXYFQDN:8403 -user 'clientregister' -password 'PASSWORD' -ClientGroup 'REMOTELOCATION_22'Then the Fileagent was pushed automatically seconds after register (never seen this before as well) via commcell console...Out of the blue the whole registration stopped working and I see this in the simmcallwrapper log on th