Commvault Cloud Topics

We had done production maintenance failover successfully from active node(ngd-dc2-cvcs) to passive node(ngd-dc1-cvcs) but failback is happening failed as following steps log.Raised a case (230102-147) but still not in progress over last 6 days.We upgraded maintenance relaese 11.24.78 both side but no luck. also LiveSync and replication jobs are running smoothly as per schedule but every time failing in that step during failover to original node.  01/02/2023 15:03:52    Checking node [ngd-dc1-cvcs_2] is reachable...01/02/2023 15:03:53    Sending the request to make node [ngd-dc1-cvcs_2] passive...01/02/2023 15:03:25    Disabling all activities...    Done01/02/2023 15:03:25    Disabling the scheduling activity...    Done01/02/2023 15:03:25    Comparing the database and binaries version...    Done01/02/2023 15:03:26    Confirming no CommServe SQL LiveSync jobs are running...    Done01/02/2023 15:03:26    Stopping and disabling all the services...    Done01/02/2023 15:04:46    Suspending a

Hello, I am seeing 3dnfs running on one media agent. We are sharing mount paths on all media agents but not sure why it is running on just one.On that media agent open nfs access is being reported as vulnerability. How do i restrict that access to close the vulnerability? 

Hello Community, as @Onno van den Berg  mentioned in our slack channel, the command center and the webconsole looks very old / strange as you can see on the screenshots - the version is PLFR 2023 / MR23did another community persons see the same and think also the same ?   

hello all,wondering whether anyone has seen the specific error:“The snapshot generated from the file scan database is not consistent; the database on this volume should be rebuilt...”This clearly is related to a specific volume (C:\), however the job finished successfully the 1st day, I'm now seeing system state failing.Is the “database” the error refers to, the client metadata db?Cheers,Glen. 

Hi , I have a customer that is exploring if a single HSX cluster can be managed by via 2 different commserve. His second commcell is for a small robo environment . Due to budget issues, he does not has the capital to start a new HSX cluster, hence he is thinking of leveraging an existing HSX cluster that is already tied to commcell A. Wonder if this is possible?

I’m in a bit of a pickle.  My OneDrive backups fail and the solution recommended by CommVault support is to upgrade to the V2 client.  Unfortunately support staff won’t help because the V2 upgrade is not “break / fix” and I don’t have the $$$ to hire CV professional services.  Has anyone upgraded their O365 client from V1 to V2 themselves?  Are there any good websites that walk through how to do this? Any help would be appreciated.Ken

Hello Community, I’m looking for answer on the differences in the documentation for Commvault versions SP24 and SP28, and how these CV SP versions handle the deletion of previous versions of objects in S3 immutable storage.https://documentation.commvault.com/11.24/expert/9251_configuring_worm_storage_mode_on_cloud_storage.htmlhttps://documentation.commvault.com/2022e/expert/9251_configuring_worm_storage_mode_on_cloud_storage.html#1 According to the documentation, in version SP24, we are required to create a lifecycle rule to clean up previous versions of deleted objects.  But in Commvault SP28, this step ('before we begin tasks’) is not mentioned in the documentation. Does that mean in SP28, When we create a new immutable bucket with Object Lock enabled, Amazon S3 will not automatically enables versioning for the bucket or we do not need to enable versioning in order to enable object lock ? Or versioning still require in order to enable storage lock in S3 bucket but Commvault will auto

Short question: when VM/server* (vmware) will be excluded from be counted inside license capacity report ? situation A)VM is NOT client in CV. It was just backuped by vmware subclient trough last year and now follow rules is excluded from next vmware backups.  situation B)VM was & is client in CV as  beside to above vmware backup it was also MS SQL (agent) backup done for  it . It it not  backuped by vmware anymore but is still part of MS SQL (agent) backup 

Oracle Archive Log Backups are backed up to a storage policy.  The primary copy’s retention is configured for 30 days with 0 cycles.  The Data Retention Forecast and Compliance Report shows the Archive log is required by the RMAN Full backup which has been aux copied from a primary copy (Disk Library) to a secondary copy (Tape Library).  The Secondary Copy retention is 7 years. I would like for the Log Backup on Disk to follow the primary copy retention of 30 days and expire once 30 days have been met, however it is not expiring since itis required by the Full backup on tape with the longer retention. I had a similar issue with SQL backups where the log backups were not expiring because the log backups were required for the SQL full that had been aux copy to tape with a long 7 year retention.  The setting to correct this behavior is under Storage → Media Management Configuration → Data Aging → and disabling <Honor SQL Chaining for Full jobs on Selective copy>.Does anyone know if

Could someone tell me what the feature is called that keeps the backup admins from being able to access the data being backed up?

CS Version 11.24.78Issue: User ad object was deleted from AD and then deleted from Commvault. Couple months later, same user was recreated with the same name, added to the same AD Groups however when attempting to login to CS Console I get “Account Disabled”--------------------------------------------EvMgrS.log9236  2d50  01/06 04:32:50 ####### GetAvailableRedirectForUser() - No valid external authenticator found for user [DOMAIN\userlogin]9236  2d50  01/06 04:32:50 ####### isUserAccountLocked() - Checking if account is locked for user DOMAIN\userlogin9236  2d50  01/06 04:32:50 ####### CVGlobalParam::getProperty() - fetching for propName [FailedLoginAttemptLimit]9236  2d50  01/06 04:32:50 ####### CVGlobalParam::getProperty() - fetching for propName [AccountLockDuration]9236  2d50  01/06 04:32:50 ####### EvSecurityMgr::userLogin() - Socket [0x0000000000002EE0]: DISABLED ERROR: Account disabled.9236  2d50  01/06 04:32:50 ####### ::sendResponse() - FAILED [Account disabled.]9236  2d50  01

Hi, Getting the error below on of our AUX copies - any ideas please? ‘data mover module received data from a client that is not currently backed up by this module’ We’re also getting: ‘Error occurred while processing chunk’

So we have pretty spread out Commvault infrastructure with number of components installed. Excuse me but I am not backup admin or Commvault expert so trying to get my head around this.Commvault version is 11.24.7 which is pretty far behind i believe and hence needs update.What I am having difficulty is things that I need to update apart from Commvault server and it’s DB itself. Already planning updating Commvault to newer version along with SQL DB. But when it comes to media agents, VSA proxies, Exchange agents etc. it gets confusing. When I look at Commcell Console and pull report for Configuration and select Media Agents tab I see many media agents. But when I login to web console and run report for Software Version I see less number of Media Agents. Same server but accessing it differently. I am bit confused how many media agents we have now and which one are in use and which one needs updatingThan we also have couple of VSA Proxy servers, index servers and Exchange Stubs etc.So can

Hi there I wondered if anyone has come across this issue.I get the following error when trying to launch commcell via the java app. This has only recently started failing. 

Tape library is not displayed correctly, only the drives are seen individuallyWhat will be the problem?

I have a query currently that returns a subclient policy ID, but I cannot for the life of me find an association table get the name of the subclient policy.  

According to the documentation, Data aging can be performed on a storage policy with synchronous and/or selective copies defined. Data is aged according to the primary copy retention rule only when all data eligible to be aged is copied to all active copies during an auxiliary copy operation.What happens in terms of Data Aging when a secondary copy is disabled?   

Hi, I tried to perform a an upgrade of Commvault from 11.20 on server 2012 to a different VM on server 2019 running version 11.28 and SQL 2019.  I installed and try to recover from the old database. I am getting an error in the CSRecoveryAssistant file log,  Error: License activation is required. Please provide a valid license file.I am confused as I backed up my existing environment. How can I get past this as the Install is dependant on me clearing this error?   

Hello Team,Here is the setup information,OS type: SLES12Affected DB version: v11 and v13 4 nodes running on streaming replication method (SYNC). Scenario: We have 4 node cluster running on SYNC replication method with cluster_name parameter configured on each data nodes (like node1 → cluster_name=’node1’) and so on.Now that, we have successfully taken the backup along with some archive logs. Backups are ran from primary (node1). We performed all the pre-reqs before we started the restoration on node1. Restoration went fine without any warnings, however we happen to see that the restored postgresql.conf on node1 had below entry,cluster_name='node2' where we expect it to have 'node1’ Kindly check and confirm this behavior. Regards,Kamal  

Hi,Looking at the Metallic HUB for Endpoint - Retention Window there is a mention for deleted items 1 year and versions 5.Question 1 - What does this exactly mean?Question - 2 Is there an archive function in Metallic for customer who have to keep company data for several years? Could someone please explain or point to the documentation.many thanks,Markus

Hi all,I would like to discuss with you following issue. There is an issue with backing up of VM machines.Hence, there are strange warnings such as Metadata colletion failed for virtual machine, Guest file browse will not be available for this virtual machine, Used space calculation for volume and VM is not possible, as this is only supported for ntfs volumes, File system metadata collecgtion is not supported for (Unknown) volumeIt seems that all vmware backup jobs are very slow...my guess is that there is something bad with vmware environment itself. There is nbd transport mode used as auto option. Have you ever seen any simillar issue? Where to start troubleshooting? 

Hi,We are currently having an issue with a Linux Proxy that is running RHEL 8.x.We used to have a Linux proxy running RHEL 7 that was being used to mount snapshots from other RHEL 7 clients and copy them over to the disk library.As we rolled out new RHEL 8 clients, we wanted to set up a Linux Proxy running RHEL 8.x.The Snapshot copy phase works fine and we can see the snapshots on the storage. However, the backupcopy job fails, already during the Scanphase.In the logs we can see the following:362266 5871a 01/06 14:22:02 2973716 CVMMSnapAPI::processVolSnapOperation() - Request to MM -- << OpType[2: Mount] SnapJob[2970008] SrcClient[1759] MountHost[1956] VmHostId[0] OpSrc[1: IDA] OpMode[3: HWDB] Flags[2] HopCount[0] Status[0] >>362266 5871a 01/06 14:22:02 2973716 CVMMSnapAPI::processVolSnapOperation() - VolSnap to MM -- << [V-6: 28431 28432 28433 28434 28435] [MS: 79 79 79 79 79] [S-4: 24640 24641 24642 24643] [MD-14: -1 -2 65695 -3 -4] [M-24: 55236 55237 55238 55239 5

Hi,i have 3 Windows Server 2016 recovered with FileAgent incl. Systemstate……After succesfull recovery i restart the server and now the server runs in automatic repair.Is there a solution to solve that?RegardsDennis

Hi,I need to bulk restore hundreds of small jobs with some kind of batch or CLI.What do you think is the best way to achieve this?It should be as automated as possible. There are only about 6 Windows sublients, but around 1200 jobs. Every job is from 1 single day.Restored data should go into some kind of automatically created directory structure on a SMB share with one folder for each date.I saw there is the button with “save as script” to get a script for a starting point. But I thought there is maybe another better solution. I saw there is also a Python SDK for Commvault.What do you think?  

Hello, is it correct that the report “Merge Duplicate VM Clients” shows only duplicated VMs?Some time ago I was able to see all duplicates:VM - VM VM - FileSystemNow the report doesn’t show duplicate VM - FileSystem clients, in the console I can see them.Tested on 11.28.37 / 11.24.69 with the APP from Download. What would be the way to identify duplicate VM - FileSystem clients?Merge only by CLI?  ThanksSergej