Commvault Cloud Topics

Hi Guys, The Customer is getting the following error during FS backup of Windows Client: I have run Check Readness and this is what I see  However, there is a network communication between the client and CS/MA. CV ping from client to MA and CS 

Hi allsomeone doing comvault monitoring with zabbix by agent?if so please help us at the config levelbest regards

I see that we have a utility “CVVMwareSnapshotUtil” to remove snapshots for VMware VM’s.Reviewed the below documentation link but it talks about Only windows and we have Linux proxy machines so checking if this can be used for the same.Removing Virtual Machine Snapshots (commvault.com)

Hello,I’m at the end of configuration of exchange Hybrid archivization in Commvault. It works for users without Exchange Public Folders in use, but fails for the ones using that feature. Documentation is not entirely clear for me in that matter:https://documentation.commvault.com/v11/essential/93792_assigning_permissions_to_online_service_accounts.htmlFor public folders, service account should have owner permission at the root level (all public folder). For public folder backup and restore, the service account must have impersonation and view-only permissions.I don’t understand the difference, is granting the owner optional and when someone doesn’t want to grant that high permission then, the lower “impersonation” and “view-only” must be in place

Dear all,what does it happen when an auxiliary copy job is suspended and then resumed?I know this sounds like a strange question but comes from the following experience. We have auxiliary copy jobs that take a long time to be completed and often they are still running when new content is added.In this case (new content added) the values of Total Data to Process, Number of Readers in use and Current Throughput are not updated in the Job Controller and, even more serious, they remain the original ones for a long time.If I suspend the aux copy job and resume it right after, all the values are recalculated, a much higher number of Readers are allocated and the aux copy goes much faster.Is this normal? I mean, I expected that the load resources were recalculated periodically but it looks like it doesn’t happen. Thank you in advance for your helpGaetano  

This is the fourth and final installment in our series of articles on the latest capabilities of HyperScale X. Catch up on the first three: what’s new in HyperScale X in 2022E, redesign and innovation of the HSX installer, and enterprise-grade security capabilities.  The latest release of Commvault HyperScale X 2022E brings continued focus and improvement on the day-to-day operational aspects of the product. Arguably, customers spend a majority of their time simply operating, upgrading, and ensuring the

In our environments we install a restore-only agent on all systems and we use application discovery to deploy application agents automatically. This works pretty well and Commvault automatically starts creating backups through the attached server plan. But besides that the automatic appliation discovery installs and configures application agents it also activates and enabled the FS agent. In case you also use VSA level backups it results in a backup of the file-system being created twice and unwanted impact on application performance. So my question is pretty straightforward: can you prevent the FS agent becoming configured once application discovery pushes out the application agents? 

Hi,Does network throttling work for VM backups? for example, VMware backups.If it does, does it apply only for LAN (NBD) backups? or also for Hot-add and LAN-free (SAN) backups? Thanks.Sergio

Hello  I have an issue related to DDB as shown below  the q&i time is very high, known that the media agent is serving Oracle and SAP dbs only with daily full backup around 23 oracle rac and 18 sap client.library is from flash storage.DDB Disks is ssd and moved to pure storage [ NVMe disks]  due to insufficient space on local disks any idea how to maintain this ? 

Hello team DDB hosts on Raid5 make up of SSD and observed DDB Q&I reach to 102%Questions:#1 Can we still run the iometer on the RAID...right?#2 CV doc stating ‘Recommend dedicated RAID 1 or RAID 10 group.’ and should we follow this to reconfig raid that use for hosting DDB: https://documentation.commvault.com/2022e/expert/111985_hardware_specifications_for_deduplication_mode_01.html 

We are installing Commvault 11.28.10 and seem to be having an issue with getting the Alerts/Events to send to our syslog server. We followed the instructions in the installation linkhttps://documentation.commvault.com/2022e/essential/114237_configuring_syslog_server.htmlBut it doesn’t seem to work properly, we have validated that we can reach the logging serverfrom the os command line (we are running the commserver on linux)Does anyone have any thoughts on what might be missing to enable the alerts/events tosend to syslog server? We are getting them via email so that part does work. 

Do you have the option to change the compression algorithm for Commvault backups? (BROTLI, ZLIB, or LZMA). Documentation would be a great help. Thanks! 

I am looking for information on how Commvault cleans up its target S3 bucket.  Is there any documentation on how this works?ThanksChuck 

Hello Commvault Community,  I create a new topic because I don’t know if I will get an answer - it has already been resolved.Same topic as here, but for SP20:   There is a logon failure during configuring the Red Hat Virtualization pseudo client.Client proxy connects to olvm manager via http. The latest version of the manager doesn;t support such a connection. You have the opportunity to find out if such a patch is available for SP20 or if we need to write to Commvault support to write such a fix for SP20. Thanks&Regards,Kamil

I am attempting to clean up workflows in my environment, but I want to archive the code in case its necessary at some point in the future.https://documentation.commvault.com/2022e/essential/49428_rest_api_get_workflow.html returns the workflows including all their versions.The workflow definitions can be grabbed using the workflow id, but I don’t see a want to get each version. Am I missing something? It there a way to get a list of the workflow ID for each version of a workflow? thanks.Chris.

Hi, I try to restore a VM out-of-place… The job goes into pending state…Log is full of messages like this…3056  10d0  11/02 09:53:19 1163367 11-# [DM_BASE    ] OpenForAioReadWithRcvry: Cannot open file [L:\Maglib01\RZ1DIR_05.31.2021_06.36\CV_MAGNETIC\V_15686\CHUNK_1346214\SFILE_CONTAINER_001] for reading. SysErr [0], QiErr [0xEC0203E1:{CDataServerFile::Open(4052)} + {DNFS::NfsFile::ConvertToMMError(2691)/MM.993-0xECCC0002:{DNFS::NfsFile::waitWorkCompletion(367)/ErrNo.2.(No such file or directory)-L:/Maglib01/RZ1DIR_05.31.2021_06.36/CV_MAGNETIC:/V_15686/CHUNK_1346214/SFILE_CONTAINER_001 NFSOP Error: NFS: Lookup of /V_15686/CHUNK_1346214/SFILE_CONTAINER_001 failed with NFS3ERR_NOENT(-2)}}]3056  10d0  11/02 09:53:19 1163367 11-# [DM_BASE    ] GetSfileInfo: OpenForAsyncRead failed for Sfile 1, Chunk [1, 15686, 1346214], NativeIO [0], Err [11], File [L:\Maglib01\RZ1DIR_05.31.2021_06.36\CV_MAGNETIC\V_15686\CHUNK_1346214\SFILE_CONTAINER_001]3056  10d

Hi team.I have a question about data verification on sec tape copy: How to exclude a specific tape from the data verification process ? Or how to address problems as below:My setup is simple - primary copy on disk lib and secondary copy to LTO. Both copies are verified.From time to time I see a tape that generates a lot of CRC errors during data verification. The verification process takes a long time blocking tape drive and is either completed or sometimes stuck. After that, dozens of jobs on the tape have the partial verification status. Next scheduled verification process repeated with the same results.What surprises me even if the tape exceeds the threshold of w/r errors and has the condition status of “bad” - it is still subject to verification. Why such verification should not finish for some jobs as failed and that’s it. I have such a nasty tape quite often and then a lot of problems. Manually checking and excluding from verification dozens of jobs

Hello team We’re going to replace the on-premises disk library that use for 2nd copies  with a new immutable container that created in Azure Blob if it’s possible to migrate old data(dash copies) that currently store on the on-premises disk to this new immutable container by creating a new copy that takes the old 2nd copy as source and destination points to this new immu container  for two scenarios :2nd copy with mixed retentions2nd copies have the same retention  #1 If yes, once migration complete, can we run CV workflow to convert it to CV Worm storage lib or we should config the new cv lib to worm before migrate data?#2 More concern about the dash copies with mixed retention and data will not get aged until all jobs meet retention, should group copies with same retention into a dedicated immutable containers first?#3 Once all set (data migrate to this new immu storage and convert to

We are using the File System setup for backups and I am trying to Setup a Live Sync to replicate from a WFS cluster client over to our NetApp NDMP or WFS that we have in stalled on Commvault. I don’t see the NetApp client listed for an option in the Destination list on Live Sync like other clients do. Is there any way to get the NetApp client added to the Destination list? 

Hello,Does anyone know a way to automate the shutdown procedure of an Hyperscale X cluster, maybe with a script?From the documentation there are some commands to perform, and we would need something that can be started without human input, and that can be scheduled in crontab.https://documentation.commvault.com/2022e/expert/132928_stopping_and_starting_hyperscale_x_reference_architecture_cluster.html Another useful thing would be a check command after the reboot to understand if everything was stopped “as expected” and that we are in a “clean” situation. ThanksLucio  

Hi All,I have upgraded the CommServe from 11.24 to 11.28.After the upgrade the windows do not open in Commcell Console - for example: Job Controller, Event Viewer, Alert, Scheduler, Commserve Browser,... Even the Commcell Console window itself does not close when I click the cross button.To check/reproduce it on another computer I ugraded the Commcell Console module on Media Agent server to 11.28 and the behavior is the same as on the CommServe server. Thanks for help,Lubos

Hi all,In Metallic is there a trick to reinstalling an agent on a server where Metallic was inadvertently uninstalled? When I try install locally it installs a second _2 instance, and I cannot Retire that instance because nobody in the Company seems to have permission to do so.And the Approvals page is empty.

Hello folks,We wanted to know if there is a possibility to backup MongoDB without using Intellisnap. or is it mandatory to perform the backup?Thanak you,Regards.  

used Cloud stoarge [Hitachi content platform] for Aux copy  should i check cloud storege?

Hi Commvault People, I am in the process of reworking our legacy filtering and exclusion settings.One thing which would be very beneficial is for the OS Filesystem agent to automatically exclude the database components from Filesystem backup, since we have the application agent already protecting the data. I then noticed this thread from this very forum which alluded to this being implemented in one of many possible service packs:-  However, it had different contributions from differing Commvaulters and was left a little open-ended. So I would like to ask the question again. If you have a SQL ida, and a Filesystem ida, is the Filesystem ida supposed to automatically exclude the database structures from backup?  Can I also throw Oracle into the mix here?