Commvault Cloud Topics

The Commvault Platform Release 2022E Key Feature Review videos are now available on-demand.Learn more about the latest features and enhancements with a technical focus on what is new with Commvault software on Platform Release 2022E.  Click here to view the video library, and reply here with any questions for our Enablement team. 

Hi Team,  We are receiving the error: "All streams and multiplexing factors  of storage policy copy x are in use" Then all jobs go into waiting state. I have tried increasing the streams on the affected policy copies but its not working. Any ideas? 

I have the following Commvault accounts.Maint Advantage for various customers Cloud login Partner Advantage Community Login Would it be possible to create a SSO so I only require a single Commvault Identity?What does the Community think?

Hello all , I installed a commserve server on redhat 7 , but i cant add Hypervisor this  error are indicated : Add hypervisorValidate VS credentials failed. Error [100:Failed to connect to vCenter server [10.10.2.99] as user [root] from access node [Commvault]. [Mono framework is not initialized]]Can you help me please ? regards  

Hi CV Community,can someone explain what is the meaning of the start at the beginning of the barcode lable at the Tape media?BRPhilipp  

Hello. Volumes were combined on the storage, the size of the two volumes became more than 50 tb. And now, out of 8 volumes, 2 volumes are not running full backups and even increments are not starting. Job starts, but progress stands still. 

Hello,Is there a procedure for changing the IP Address For MediaAgent?Only the IP address - the host name will remain the sameIs that even possible?Best regards,

Hi Community,I need some clarification of Unusual File Activity panel which is available in Command Center under Monitoring .Link -->  Unusual File Activity Report This Report/Panel currently shows file related anomalies only for windows clients . Are there plans to add support for Unix Clients as well ? if yes any ETA How Commvault is currently dealing with file related anomalies on Unix Clients & VMs(agentless snapshot backup) ? To restore a file from a client that has unusual file activity, click Recover files.  – Is this option only applicable for Windows iDataAgent clients ? To recover a client that has unusual file activity, as a VM, click Recover as VM. Is this option applicable only for clients with Windows iDataAgent installed ?  VMs( agentless VSA backup) and Unix iDataAgent clients are not applicable here ? Can I recover a Physical server which has file anomalies as a VM to VMware vCenter ? I tried it  but it didn’t work for me . What all clients are applicable for R

Hi Commvaulters, Had a question regarding data aging/pruning on isolated MAs.So, we have an isolated MAs (Air gapped = They are powered on only during Aux Copies, then, when the last aux copy finishes, the MAs are shutdown), the data is Deduped. All jobs concerning the MAs are rescheduled to be aligned with the Air Gap window (Aux Copy, DDB Backup, Data Aging...etc). My concern now, is that the Air Gap window may not be sufficient to process the data pruning on the storage, since the MAs are directly shutdown after the Aux Copies. Can the Air Gap window be an issue for the data aging/pruning process ? If someone gives us some guidance regarding this, that would be great. Regards.

Hi Team,We are getting below error while configuring GCP Cloud library , below is the error. Can anyone suggest what could be the reason Cloud Activity Logs:1914 77a 08/01 18:28:18 ### [CloudTestTool.e] == cURL Info: Connected to www.googleapis.com (142.250.76.202) port 443 (#0)1914 77a 08/01 18:28:18 ### [CloudTestTool.e] == cURL Info: ALPN, offering http/1.11914 77a 08/01 18:28:18 ### [CloudTestTool.e] == cURL Info: Cipher selection: ALL:!EXPORT:!EXPORT40:!EXPORT56:!aNULL:!LOW:!RC4:@STRENGTH1914 77a 08/01 18:28:18 ### [CloudTestTool.e] == cURL Info: successfully set certificate verify locations:1914 77a 08/01 18:28:18 ### [CloudTestTool.e] == cURL Info:   CAfile: none  CApath: /etc/ssl/certs/1914 77a 08/01 18:28:18 ### [CloudTestTool.e] == cURL Info: TLSv1.2 (OUT), TLS header, Certificate Status (22):1914 77a 08/01 18:28:18 ### [CloudTestTool.e] == cURL Info: TLSv1.2 (OUT), TLS handshake, Client hello (1):1914 77a 08/01 18:28:18 ### [CloudTestTool.e] == cURL Info: Unknown SSL protoco

Hi, We are performing several Sybase & SAP Hana restores.One thing I noticed: the progress is in commvault is “completely wrong” slash misleading.It remains at 5%, while in the hana log & sybase log in commvault you can see that it’s for example 30% loaded.Because the progress remains at 5%, people think that the restore is stuck (can stay at 5% for hours if you have bigger databases), and sometimes people kill the restore because of that.Why can’t commvault show the real status of the restore? For sybase for example the clsybagent.log from commvault shows the exact status, so commvault knows that status...so why not showing it in the gui/command center? Even if it’s not exact figure, having that as job status would remove some frustrations for users.  Only a question, not a request to change something :)    

 Hello, I am trying to set up an openstack client (Huawei HCS 6.5)I deployed an access node under centos 7.6 with VSA without internet access. I entered the full URL of the service center (Keystone) because not listenable on port 5000.I arrived at a mistake in the final.IN cvd.log, it seems that it requires access to the web ? An idea to properly deploy the client, I can't findRegards Log file (cvd_log fromm access node )10944 2f27 11/02 16:27:49 ### OpenStackSDKWrapper::CVKeystoneWrapper::GetAccessInfoForTenant() - Failed to generate token for []10944 2b1e 11/02 16:29:20 ### CvInternetDirectConnection::checkDirectConnection() - Failed to establish direct connection. Error code [7] Error Msg [Failed to connect to api.skyhookwireless.com port 443: Connection timed out]10944 2b1e 11/02 16:29:20 ### InvokeRESTApi() - cvInternetGateway connect failed with error [Error in CvLibCurlWrapper]10944 2b1e 11/02 16:29:20 ### myGeoLocationHTTP() - Failed to fetch geolocation from skyhook. ErrorCode

Hello,Please,can someone give a general explanation about virtual machine backup on xen citrix? I'm not very good with the commvault documentation. Thank you! 

Hi Everybody,I need to modify the associated well known filetypes in Content Library but couldn’t find any information on how to do this. Some associations do not work for me the way they are associated. Also need to add additional filetypes like e.g. heic or rmvb.Does anybody know how to modify this?

Hey all,I have just implemented some AWS Combined Tier copies for LTR data to move away from data being retained Long Term on Standard Tier.  Everything working as expected and looks to be tiering fine.  The V2 Index backups get selected to the new copies which I believe from the documentation it is meant to do when more than one copy is available.  My question is however do/should these ‘Big Data Apps’ jobs get tagged to the Standard-IA tier as under most circumstances (3 index backup copies available criteria has been met), the jobs will age off in a short period breaking the minimum retention for the class.  From the view I get in the Cloud Explorer Tool it does seem to be held on ‘Standard-IA’ but I can’t find any specific reference or confirmation in Documentation. Just wondering if anyone knows/can confirm. Thanks in advance

Hello, all. We have LTO4 tapes that contain backup jobs from 2021. If possible, we’d like to copy the backup jobs from those tapes to an existing auxiliary copy. Is that possible? If so, how can it be accomplished? Thank you for your time!

Hello,Problem: One of VMs with iData agent installed consumes OI license instead of vOI.Installed software: File System core, File System, Oracle. No such problems with other VMs with similar software components installed.Could you please suggest direction to look?Thanks in advance! 

Hi Guys,Is there a way to catalog jobs from a bucket within a cloud storage library, like below:The tool offers only a Tape or a Disk as a Media. How do we retrieve our DR backups from a Cloud storage in case we lose everything in order to perform a Disaster Recovery.I found the link below, however it doesn’t show how to retrieve the DR DB.https://documentation.commvault.com/11.24/expert/43588_retrieving_disaster_recovery_dr_backups_from_cloud_storage_using_cloud_test_tool.htmlI’ve also found the below note:Does this mean that if deduplication is enabled, there is no way to retrieve the DR DB?Thanks a lot. Best Regards

How can I identify which is the Subclient Command Line because the SLA tells me that I have many jobs without scheduling

Hello Community-members, I am doing a 1-touch Bare Metal Restore test of a linux machine with UEFI.The whole procudure from the documentation is followed and all goes well until I have to select the backupset for the restore.All the available backup's are in the list,  but every backup I select gives the message “job could not be selected”.  And these jobs where all successfull completed, so they should be OK. Now I want to look in the logfiles to see if I can find a clue why this is happening.So I have 2 questions:Has anyone ran into the same issue?Can someone tell me what the username/password is for the 1-touch iso's so I can login to check the logfiles? Thanks in advance,Rob Sonneveld

I am trying to follow the instruction from the Metallic Documentation, Register the Azure App for Teams in the Azure Portal (metallic.io) On Step 7, what value do I key in? Command_Center_name.domainname.com? 

Hi All, We have some legacy Physical servers which not supported by Commvault. Its mix of Windows/Linux/DB.Can any one suggest the best workaround to backup those machines using CV? Thanks,Mani 

We want to create a Server Plan for databases that only runs a Full backup one a day.We cannot find a way to achieve that. When we configure an RPO, it automatically runs an incremental (which we don’t want), and under "Database options" we cannot find an option to completely disable transaction log backups.Am I overlooking something?How can we achieve only daily fulls through the Command Center?

It is possible to edit description of a backup job in Java gui. Is there a way to edit description of a backup job in Command Center or with qcommands? Thanks at all.

HelloWe have just gone into production with Commvault and are starting to look in more detail at the various reports available.  I’ve created a couple and so has a colleague but we are wondering how we can share these and/or simply make them available to the team. I cannot seem to export my reports (to XML) in the Java console and also there does not appear to be a corresponding “My Reports” in the web console. Thanks in advance.