Commvault Cloud Topics

To leverage MCSS we need to select a MA on premise and then send it to Azure. If you wish to leverage dedupe which is turned on by default the DDB will need to reside on the MA on premise correct? Also the MCSS/Azure is Cool Storage, correct? Any guidance would be appreciated. Thank you.Joe

Hello !In our configuration, there were many licenses, both permanent and temporary, trying to move from volume licensing to socket licensing. The result is sad, the temporary license will end soon.Maybe someone knows how to clear the configuration from licenses and apply a permanent one?

Hello, I would like to ask if anyone is using the Rocky linux operating system as a media agent?Do you have any issues or thoughts regard this combination?So far i have encountered an operating system freeze and I am wondering if Rocky is good replacement for Centos. Regards,Marcin

Hi The post below helped remove jobs that would not clearThe ‘issue’ is these non clearable jobs are now appearing every dayThese jobs appear to be:The “4am” jobs that backup VM’s that failed overnight backups These “4am failed virtual machine” jobs are in the discovery Phase - but show as 100% completed - and do not clear - preventing the next evenings job (for the associated subclient) from running I’m happy to raise a support ticket, but hoped the community might be able to help(Currently on 11.25.19)   

HELLO GUYS.The SAP Hana backup was running perfectly.But, unexpected error started with the following message."UNABLE TO ESTABLISH CONNECTIVITY WITH THESE INTANCE PROPERTIES FOR [xx]. [INSTANCE PROPERTIES VALIDATION FAILED. PLEASE CHECK DB CREDENTIALS.]"I contacted the SAP HANA team. I was told that DATABASE is online and operational. And the user "backup" has the credentials OK. I asked for a password reset.However, none of this resolved. Error persists.

Hi Folks I was reviewing this thread:   which seems to be precisely the same issue I am running into.  I’ve searched through my registry but could not find the appropriate key, so I created it, although I must not have created it in the right spot, I’ve made some other error, OR this is no longer the way to solve the issue.  I have tried both here:HKEY_LOCAL_MACHINE\SOFTWARE\CommVault Systems\Galaxy\Instance001\WFEngineAnd here:HKEY_LOCAL_MACHINE\SOFTWARE\CommVault Systems\Galaxy\WFEngineI created the key and dword value (ValidateSSL=0) in both locations, tried restarting the workflow engine and also tried restarting the whole machine, but I still have had no luck.Any Tips or suggestions?Is there any way to read the environment to confirm the key was set and the workflo

Hello friends, I would like some help if possible. I have the following problem:I use Commvault 11.80 and try to restore guest files and folders from my LINUX VMs.Shows this error when I try to navigate to a LINUX VM:Navigation failed due to error mounting virtual machine: Internal error while pseudomounting guest disks.Thank you for your attention. hugs !

I have to perform VM machine restore from VMware Hypervisor to Azure resource manager. I was gone through below documentation and need some clarification on this.https://docs.metallic.io/metallic/137982_azure_considerations.htmlConsiderations for converting VMware to Azure VM. Below tasks must be done before starting a source VM backup. Install Hyper-V drivers (hv_vmbus hv_netvsc hv_storvsc) on the source VM - As it’s mentioned Hyper-V drivers, So, will this only needs to be installed if source is Hyper-V VM or is it applicable for VMware VM as well?Run the following command to modify the boot image: (sudo dracut -f -v -N) - what is the actual impact of modifying boot image and will this cause anything for source VM?Considering the source VM OS is Red-Hat Linux - Is above two tasks are enough to start with s

Hi We have make by mistake retire one of endpoint client notebook, now we have option listed are deactive or delete, can we again configured for backup. without delete and reinstalled software   Thanks  

My client wants to know why the core dump is happening(server : linux) 

Hello,When Commvault is licensed using “Per VM” model it is allowed to install Commvault backup agents (MS SQL, Oracle, Filesystem,..) inside VMs, to protect data on those VMs, in this case vOI license is used.In some cases it makes no sense to backup those VMs using VSA agent if it is backed up by application specific agent, in another cases it is not possible, for example VMs with physical RDM disks.Question: Is it allowed from licensing perspective to backup VMs using only agent inside VM, without VSA  backup, will it comply with “Per VM” licensing model?Br,Andrejs

Hi All,is there any way for configuring tape-out to be done from a replica library (using 3rd party storage hardware replication)?The reason is to offload the weekly tape out from the main library to another library due to performance issues (a lot of read/write operations).So, the current requirements are:Prod site CV MA to Aux copy to DR site MA (all CV) Prod site main repository to replicate to new prod site repository as a CV replica disk library (using storage replication) Prod site CV MA to copy from replica disk library to tapeI also see this document - https://documentation.commvault.com/commvault/v11_sp20/article?p=9560.htmthanks,Eyal. 

hi Vaulter , i got my ESxi Crashed along with cv MA inside.i created  one fresh MA, put it on the disk library, after completed the validating mountpath process, i try to restore one of my backup from there,( view jobs from storage policy -- select a full job listed there -- right clik -- browse n restore -- view content. the error is Index Server [] is not reachable. Please retry after sometime.red cross on the rightis there a way to restore my backup since the storage holds the backup data?bunch of thanks in advance...regardsDing

 when I want to generate a report in the web console it tells me that I do not have the privileges, however my user is within the master role 

Plan to replicate backup data from source to target region, create AWS VPC endpoint for com.amazonaws.s3-global.accesspoint, it will make sure replication data go through AWS backbone. Commvault provide more service host option, which one should I select? any suggestion?https://documentation.commvault.com/11.24/expert/121564_amazon_s3_aws_iam_role_policy.html For AWS PrivateLink for Amazon S3, provide the service host provider name as [VPC-endpoint-ID].[region].vpce.amazonaws.com. For example, vpce-1a2b3c4d-5e6f.s3.us-east-1.vpce.amazonaws.com. For Amazon S3 Access Points, provide the service host provider name as s3-accesspoint.[region].amazonaws.com. For Access Point with AWS PrivateLink, provide the service host provider name a

Hello, i have installed FREL OVF to be able to browse and restore guest files from linux vms.when i try to restore a file using restore to vm option i get this error Error Code: [19:1109]Description: Please check the log files for this job for more details.and the job goes to pending state as showing below  appreciate your support.

Hi Team, Can the same user be prevented from logging in more than 1 ? Best Regards

Hello everyone! I would like to confirm if MySQL and MSSQL database cannot be restored per table like Oracle databases?If not possible can you share with me the alternatives if client wants to restore per table in MySQL and MSSQL. Thank you!

I need to create more aux copy on the same tape storage pool. When I create the first aux copy I no longer have visibility of the same tape storage pool. Previously I also had the option to add the tape library directly, now there is only the choice of the storage pool.Until the SP24 version I still had the ability to create multiple aux copies.Thanks

I am registering a client using the following processhttps://documentation.commvault.com/11.24/expert/2121_registering_client_using_command_line.html I get the following error codes:  <clientError ErrorCode="67109714" ErrorString="Given authcode is not valid. Please provide the correct authcode to proceed with registration." errorLevel="2"/> <SimError ErrorCode="4294967295" ErrorString="Given authcode is not valid. Please provide the correct authcode to proceed with registration." errorLevel="2"/> I have used this authcode and I know it to be valid, what am I missing here?

Hello Community,anyone has any reason why i experience this error when I try to initiate backup and it stops at 5% and doesn’t move.Error Code: [23:4] Description: Read error on socket from MediaAgent. Source: commvlt-staging, Process: clRestore  

Hello Team, please help me with a suggestion on my Auxillary copy job running very slow.  

Hello Commvault Community! I know there is an option to upgrade the hotfix version locally for the Instance Failover using CMD which doesn’t raise Commvault services. In addition to the command itself, please let me know if there is anything else we need to consider when upgrading the hotfixes for the Failover Instance. I will just add that on the Failover server one of the instances already has the correct version, but the one responsible for Failover, unfortunately, doesn’twant to get up and I have to do it via CMD. Thanks&Regards,Kamil

[root@lft1joebloggs01 Base]# commvault restartFailed enabling commvault.Instance001.service to Systemd.Stopping Commvault services for Instance001 ...[root@joebloggs01 Base]# I get the above when trying to start or restart the Simpana services on a Linux server. This is causing an issue with both the backup and software updates as the communication has been lost between Commserve and client. 

Hello,I’ve set up a new media agent, v 11 SP24.34 and installed the CV MA software. I’ve created my Maglib also. I’ve created a storage policy and my primary copy. What i want to do now is to create a secondary copy. I’ve done that but when i click ok i get an error : “Internal Error. Incorrect parameter passed to the SIDB engine”. When i click ok to that error, i get another error : “Invalid library []”. My secondary copy does not get created. Has anyone experienced this before?RegardsFergus