Self-Hosted Q&A

Hi Guys, We are using virtual operating instance license instead of capacity based license. We released the license of few VMs but still their backups are running.When I released the license they were greyed out but upon next schedule they turned active. Regards,pank1988

Hello, This recent vulnerability has been detected. It seems to be a vulnerability in Apache Commons Text.The affected versions of Apache Commons Text are 1.5 to 1.9.  Does this affect Commvault too?

I have a request to extend the backup job summary report to include information about the schedule from which the job was started. I think I've searched every DB view but can't find any reference from a completed job to the ScheduleID. Can you please give me a reference or explain why this is not saved?

Hi team, Do have EOS dates for the hyperscale 1.5 appliances documented where in Commvault documentation ?ThanksSK 

A customer has 4 servers for this windows DFS that uses the same UNC path. The issue is that currently these 4 servers are out of sync. Based on the local configuration/physical location, end users access the namespace via different access nodes/servers. For example, user A has a profile saved on server A, it didn't get synced to server B,C,D; next time user creates a new profile on server B, he would lost everything saved on server A.The customer is seeking solution to consolidate data from 4 servers then migrate a master copy to new servers.I tried to set up network share subclient and backup was successful. When I looked at the backup log it appears that Commvault only use one access node to perform the backup. I know it is more like a sync issue which most likely needs to be resolved before backup but can you please advise if anything can be offered from Commvault? Kind regards,Boyi

Hi everybody,I need to convert into a full job the next one that is scheduled as incremental, for a single subclientBut i prefer do not change schedule policy, is this possible?Is there any way?Thank you

Pretty straightforward question. 

We have a client who we need to give a nightly full copy of their MS SQL DB to their azure blob storage.  We have been manually doing this weekly by using MS Azure File explorer to send to them, but they want it nightly.  I have added their Azure blob storage as a library, but I’m unsure how to create a job to do this.  I need to supply them with either a .bak of their DB, or MDF/LDF file that they can use as needed.  Does anyone know of a simple way I can do this?  Thanks.

So - we have a media agent which is a “few” years old and has Windows Server 2012 R2 on it.  It’s been just smashing during its tenure.  However, Server 2012 doesn’t recognize a new SAN recently purchased.  That and the fact that 2012 won’t be supported next year (10/2023) means now’s a great time to upgrade. However, because of driver issues (I believe), no in-place upgrade is being successful.  Basically, I’m looking at a fresh install on the same hardware.The library is stored under a folder on C:, so we’ll call it c:\library\...01, 02, 03, etc.  “01” and such are folders mapped over fiber to various SANS.   Is it possible.. to reinstall the OS, from scratch, and preserve that library?  I’m suspecting a DR recovery method (https://documentation.commvault.com/2022e/expert/97435_performing_no_loss_recovery_operation_of_commserve_host.html), but I’d need to recreate all of the SAN connections exactly as they were before.  Has anyone attempted this?  Any advice?

We had done production maintenance failover successfully from active node(ngd-dc2-cvcs) to passive node(ngd-dc1-cvcs) but failback is happening failed as following steps log.Raised a case (230102-147) but still not in progress over last 6 days.We upgraded maintenance relaese 11.24.78 both side but no luck. also LiveSync and replication jobs are running smoothly as per schedule but every time failing in that step during failover to original node.  01/02/2023 15:03:52    Checking node [ngd-dc1-cvcs_2] is reachable...01/02/2023 15:03:53    Sending the request to make node [ngd-dc1-cvcs_2] passive...01/02/2023 15:03:25    Disabling all activities...    Done01/02/2023 15:03:25    Disabling the scheduling activity...    Done01/02/2023 15:03:25    Comparing the database and binaries version...    Done01/02/2023 15:03:26    Confirming no CommServe SQL LiveSync jobs are running...    Done01/02/2023 15:03:26    Stopping and disabling all the services...    Done01/02/2023 15:04:46    Suspending a

Hello, I am seeing 3dnfs running on one media agent. We are sharing mount paths on all media agents but not sure why it is running on just one.On that media agent open nfs access is being reported as vulnerability. How do i restrict that access to close the vulnerability? 

hello all,wondering whether anyone has seen the specific error:“The snapshot generated from the file scan database is not consistent; the database on this volume should be rebuilt...”This clearly is related to a specific volume (C:\), however the job finished successfully the 1st day, I'm now seeing system state failing.Is the “database” the error refers to, the client metadata db?Cheers,Glen. 

I’m in a bit of a pickle.  My OneDrive backups fail and the solution recommended by CommVault support is to upgrade to the V2 client.  Unfortunately support staff won’t help because the V2 upgrade is not “break / fix” and I don’t have the $$$ to hire CV professional services.  Has anyone upgraded their O365 client from V1 to V2 themselves?  Are there any good websites that walk through how to do this? Any help would be appreciated.Ken

Hello Community, I’m looking for answer on the differences in the documentation for Commvault versions SP24 and SP28, and how these CV SP versions handle the deletion of previous versions of objects in S3 immutable storage.https://documentation.commvault.com/11.24/expert/9251_configuring_worm_storage_mode_on_cloud_storage.htmlhttps://documentation.commvault.com/2022e/expert/9251_configuring_worm_storage_mode_on_cloud_storage.html#1 According to the documentation, in version SP24, we are required to create a lifecycle rule to clean up previous versions of deleted objects.  But in Commvault SP28, this step ('before we begin tasks’) is not mentioned in the documentation. Does that mean in SP28, When we create a new immutable bucket with Object Lock enabled, Amazon S3 will not automatically enables versioning for the bucket or we do not need to enable versioning in order to enable object lock ? Or versioning still require in order to enable storage lock in S3 bucket but Commvault will auto

Short question: when VM/server* (vmware) will be excluded from be counted inside license capacity report ? situation A)VM is NOT client in CV. It was just backuped by vmware subclient trough last year and now follow rules is excluded from next vmware backups.  situation B)VM was & is client in CV as  beside to above vmware backup it was also MS SQL (agent) backup done for  it . It it not  backuped by vmware anymore but is still part of MS SQL (agent) backup 

Could someone tell me what the feature is called that keeps the backup admins from being able to access the data being backed up?

CS Version 11.24.78Issue: User ad object was deleted from AD and then deleted from Commvault. Couple months later, same user was recreated with the same name, added to the same AD Groups however when attempting to login to CS Console I get “Account Disabled”--------------------------------------------EvMgrS.log9236  2d50  01/06 04:32:50 ####### GetAvailableRedirectForUser() - No valid external authenticator found for user [DOMAIN\userlogin]9236  2d50  01/06 04:32:50 ####### isUserAccountLocked() - Checking if account is locked for user DOMAIN\userlogin9236  2d50  01/06 04:32:50 ####### CVGlobalParam::getProperty() - fetching for propName [FailedLoginAttemptLimit]9236  2d50  01/06 04:32:50 ####### CVGlobalParam::getProperty() - fetching for propName [AccountLockDuration]9236  2d50  01/06 04:32:50 ####### EvSecurityMgr::userLogin() - Socket [0x0000000000002EE0]: DISABLED ERROR: Account disabled.9236  2d50  01/06 04:32:50 ####### ::sendResponse() - FAILED [Account disabled.]9236  2d50  01

Hi, Getting the error below on of our AUX copies - any ideas please? ‘data mover module received data from a client that is not currently backed up by this module’ We’re also getting: ‘Error occurred while processing chunk’

So we have pretty spread out Commvault infrastructure with number of components installed. Excuse me but I am not backup admin or Commvault expert so trying to get my head around this.Commvault version is 11.24.7 which is pretty far behind i believe and hence needs update.What I am having difficulty is things that I need to update apart from Commvault server and it’s DB itself. Already planning updating Commvault to newer version along with SQL DB. But when it comes to media agents, VSA proxies, Exchange agents etc. it gets confusing. When I look at Commcell Console and pull report for Configuration and select Media Agents tab I see many media agents. But when I login to web console and run report for Software Version I see less number of Media Agents. Same server but accessing it differently. I am bit confused how many media agents we have now and which one are in use and which one needs updatingThan we also have couple of VSA Proxy servers, index servers and Exchange Stubs etc.So can

Hi there I wondered if anyone has come across this issue.I get the following error when trying to launch commcell via the java app. This has only recently started failing. 

I have a query currently that returns a subclient policy ID, but I cannot for the life of me find an association table get the name of the subclient policy.  

According to the documentation, Data aging can be performed on a storage policy with synchronous and/or selective copies defined. Data is aged according to the primary copy retention rule only when all data eligible to be aged is copied to all active copies during an auxiliary copy operation.What happens in terms of Data Aging when a secondary copy is disabled?   

Hi, I tried to perform a an upgrade of Commvault from 11.20 on server 2012 to a different VM on server 2019 running version 11.28 and SQL 2019.  I installed and try to recover from the old database. I am getting an error in the CSRecoveryAssistant file log,  Error: License activation is required. Please provide a valid license file.I am confused as I backed up my existing environment. How can I get past this as the Install is dependant on me clearing this error?   

Hello Team,Here is the setup information,OS type: SLES12Affected DB version: v11 and v13 4 nodes running on streaming replication method (SYNC). Scenario: We have 4 node cluster running on SYNC replication method with cluster_name parameter configured on each data nodes (like node1 → cluster_name=’node1’) and so on.Now that, we have successfully taken the backup along with some archive logs. Backups are ran from primary (node1). We performed all the pre-reqs before we started the restoration on node1. Restoration went fine without any warnings, however we happen to see that the restored postgresql.conf on node1 had below entry,cluster_name='node2' where we expect it to have 'node1’ Kindly check and confirm this behavior. Regards,Kamal  

Hi,i have 3 Windows Server 2016 recovered with FileAgent incl. Systemstate……After succesfull recovery i restart the server and now the server runs in automatic repair.Is there a solution to solve that?RegardsDennis