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Self-Hosted Q&A

Ask and answer questions about your self-managed and on-prem software

  • 4,947 Topics
  • 21,369 Replies
4947 Topics
M
Byte
Mostafa AminByte
asked in Self-Hosted Q&A
remove cache directory path for hybrid file store

accidentally, A path for hybrid file store cache directory is configured.I suspect that this path affect my jobs, I want to remove it.when I just delete the path text, I get error to enter valid cache directory 

4
Bill Katcher
Vaulter
2 years ago
K
Karol L.
asked in Self-Hosted Q&A
CommServe on Windows Failover Cluster - problem.

Hello, We have a problem with CommServe.We have 2 physical servers.We’ve 3 instances on each server:Instance 001 - CSInstance 002 - CS_failoverInstance 003 - MAOn Windows is configured Windows Faiover Cluster (for GRID, for MediaAgents) When Windows is member on Windows Faiover Cluster, Commserve Communication will be not established (failed to communicate with Instance 002, 003 on the same server and second server).Telnet is OK, but chceck readiness and for example Transaction Logs not working. Nextly, when I restart the server, communication will be OK. But when I restart Instance001 on Process Manager, the problem will reappears. When we delete Windows from Windows Faiover Cluster, CS looks OK.Do You know any resolutions? Is this Configuration supported? Best RegardsKarol

6
Mike Struening
Vaulter
2 years ago
Henke
Byte
HenkeByte
asked in Self-Hosted Q&A
Performance Metrics Log

I am investigating a performance issue on a server that is both client and media agent.Looking in the PerformanceMetrics.log file I see the metrics for CPU load on some CV processes. But they seem always to be at zero.Isn’t those collected into the log file or does something need to be enabled for them to get there. I’ve attached a screenshot of that section from the log file  

6
Mike Struening
Vaulter
2 years ago
Patrick Dijkgraaf
Commvault Certified Expert
Patrick DijkgraafCommvault Certified Expert
asked in Self-Hosted Q&A
CommServe Windows 2012R2 support

Hi all, I have a question about the OS requirements for the CommServe. https://documentation.commvault.com/11.26/expert/2801_commserve_server_system_requirements_windows_01.html Windows 2012(R2) is not listed anymore, so I suppose it is not supported anymore for the CommServe. However, the note directly above the table says “The Commvault software fully supports the most recent version of an operating system, until the vendor ends support.”. Windows 2012R2 is Supported by Microsoft until October 10, 2023. So, is Windows 2012R2 still supported for the CommServe, or not?And if not, why does the note suggest it is? Thanks for clarifying. :-)

5
Patrick Dijkgraaf
Commvault Certified Expert
2 years ago
T
Byte
ThomasGByte
asked in Self-Hosted Q&A
Orphaned media

Hello all,I just want to know why the orphaned media ilooks different in console and documentation (Version is V11.26.23):Console: Docuentation: There are no media in this folder. And where do we find orphaned media in Command Center?Thank you very much.

1
O
Vaulter
2 years ago
Ananth
Vaulter
AnanthVaulter
asked in Self-Hosted Q&A
IntelliSnap on Exadata (Oracle)

Hello All,Do we support IntelliSnap over the oracle database running on Exadata?If yes, what is the system requirements? is there any documentation link which i can refer to specific to ExadataRegardsAnanth

3
Jos Meijer
Commvault Certified Expert
2 years ago
N
Byte
NitinanByte
asked in Self-Hosted Q&A
SAP HANA backup failed after upgrade FR24

Hi Community,I have a question about backup SAP HANA. I have upgraded commserve and media agent from sp6 to sp24, after upgrade completed Commvault can’t backup SAP HANA. In the Job log file detail : “ Reserving resources for SAP HANA.Resource reservation request start time=[]Allocating streamallocationGenericResource() - Failed to create shared memory. error code =28freeOpenHandles - deleteSharedMemory failed, handel=-1, Ptr=0 returnCode = 22Fail to request jobmanager.The required resource could not be allocated; Please retry your job later. “ Please advise me what should I do for this issue.Thank you 

3
Sunil
Vaulter
2 years ago
0
Byte
0ber0nByte
asked in Self-Hosted Q&A
Question about CacheDB and ResourceMgrDB

Hi Team, What kind of information do CacheDB and ResourceMgrDB DBs store, what are their duties?It is stated in the BOL below that it is non-critical, but it does not say what kind of information they store.https://documentation.commvault.com/11.24/expert/96200_commserve_recovery_frequently_asked_questions.html 

3
H
Vaulter
2 years ago
J
Bit
Jose RicardoBit
asked in Self-Hosted Q&A
Erro CDR

JobSvr Obj Failed to get extendedRetention info from JMJobCopyInfo for archGrpId  13580 c68   04/14 13:18:44 4488 CVBkpJobInfo::insertIntoDB Ignoring error returned from createJobCopyInfo for AppId [231] ApptypeId [84]13580 c68   04/14 13:18:44 4488 JobSvr Obj Failed to get extendedRetention info from JMJobCopyInfo for archGrpId <0> Error <>13580 c68   04/14 13:18:44 4488 Servant    [---- IMMEDIATE BACKUP REQUEST ----], taskid [369] Clnt[BPOBRTIAS136] AppType[Continuous Data Replicator][84] BkpSet[x.x.x.x.x] SubClnt[default] BkpLevel[Incremental][2]13580 1cb4  04/14 13:18:44 4488 Scheduler  Failed to get the media agent.13580 3524  04/14 13:18:45 4488 Scheduler  Phase [2-Backup] (0,0) started on [SRV.x.x.x.x] in [1] second(s) - cdrcontrol.exe -j 4488 -a 84 -r 110 -n 2:231  -jt 4488:2:1:0:51483  -f 0  -q 0  -s 013580 37f0  04/14 13:18:46 4488 Servant    Reg [Control] received. Client [BPOBRTIAS136] plattype = 4. Token [4488:2:1:0:51483]13580 1cb4  04/14 13:19:15 #### ArMgrCS

11
Mike Struening
Vaulter
2 years ago
J
Bit
Jose RicardoBit
asked in Self-Hosted Q&A
Continuous Data Replication examples

Good morning, Does anyone have an example of configuration of Continuous Data Replication examplesI need to do a Site 1 to Site 2 replication of files only, it seems very simple, but I can't find an example! waitRicardo

2
Mike Struening
Vaulter
2 years ago
G
Bit
GarimaBit
asked in Self-Hosted Q&A
Commvault Evaluation license

We are Planning to deploy the new CommCell console. As i understand, by default it comes with the evail license and we have to apply the permanent license within 90 days. Ca we run backups in evaluation mode or we have to wait for permanent license key.

2
Mike Struening
Vaulter
2 years ago
C
Byte
CronosByte
asked in Self-Hosted Q&A
Lots of failure in DDB Verification Jobs and "Complete with failures" in DR Jobs

Noob alert! Hi everyone, I fear our DR damaged or our "Storage policies\CommServeDR" Policy is misconfigured, because since a month, the DDB Verification Job are constantly failing. Short resume/background: 1)We store our Backups and DR in a Network-Storage. Our Commvault Version is 11.25.28. 2)I tried backing up and restoring files, and it works. I did test DR restore (In March) using this video (https://www.youtube.com/watch?v=1H4w2CYdf4c).3)As always users can still run backups, restore data, etc. but we get lots DDB-Verification failures and DR "Completes" but with errors.4)In Commcell, if you try to browse to our Network DR folder(Commcell\Control Panel\Maintenance\DR Backup\"Back up Metadata to this folder"), we get the following message "incorrect password or unknown username to selected access path" I checked the credentials and also check if server can reach the Path. Pass, User and Path are fine but still the message persist. Errors from DR jobs:CommServeDR: Destination Direc

5
Mike Struening
Vaulter
2 years ago
S
Byte
SebboByte
asked in Self-Hosted Q&A
Backup & Restore rights on Agent base Level

Hi Team, i got several Servers which have the Filesystem & SQL Agent installed. I grouped them based on agent to a SQL group. Now i wanted to give the SQL Admins the permission to backup & restore SQL instances. Unfortunately the grouping of “Client Computer Groups” with SQL Agent counts for the Whole “Client”   so when i add the SQL Admins as Backup / Restore user on that group they can also restore / backup on the Filesystem Agent ( as the Client is added not only the SQL Agent ) so is there a way to just allow the SQL agent and exclude the other Agents with an automatic association? ( the only way i found is manually just give the right on each Client Agent itself…. )  

3
Jos Meijer
Commvault Certified Expert
2 years ago
D
Byte
DarioVByte
asked in Self-Hosted Q&A
Problem recover commvault on DR site

I'll briefly explain my problem:Our customers use a Huawei cloud platform with the production site in Milan, while the DR site is always done for the cloud in Bologna.Now a commvault platform is installed in production for backups with release 11.20, while on the DR site I have not installed commvault services.My question is simple, in case of loss of the production site is it possible to manually restore the commvault services on the DR site?ThksDario

2
Jos Meijer
Commvault Certified Expert
2 years ago
L
Byte
Lukas_SByte
asked in Self-Hosted Q&A
Commvault Cloud MA with ransomware protection and cloud library - any protection by default?

Hello Community,I keep on wondering about one thing.  There’s a feature called Ransomware Protection which is allowing MediaAgents to protect Libraries and Mount Paths. In terms of local storage there’s kind of lock being provided. What if there’s cloud storage in place e.g. Azure or GCP connected to MediaAgent? There’s still some kind of lock in place which is preventing objects from being modified by non-commvault tasks?  

3
L
Byte
2 years ago
B
Byte
benjaminasByte
asked in Self-Hosted Q&A
Delete snapshot from Array Management

Hi guys, do you know how to fix this thing? I want to delete snapshots manually from array management and get this error...Error Code: [19:2018]Description: Workflow [Snap-UserOperations] completed with one or more errors.Source: xxx, Process: WorkflowNo Host found with HostId [10633]. Failed snap volumes will be handled later by the automatic clean up process.Source: xxxx, Process: WorkflowI ran the data aging (i think this the forementioned ‘automatic clean up process’) - nothing changed...

13
M
Commvault Certified Expert
2 years ago
tgladson
Byte
tgladsonByte
asked in Self-Hosted Q&A
MS SQL Transaction Logs not expiring even though Retain Until time has passed

I have a storage policy for MS SQL backups. The retention is 21 days, but the transaction log backups do not expire after 21 days. I run the Data Retention Forecast report and it shows those log backups are not expiring because of SQL LOG RULE. I’ve read the documentation and none of it seems to apply. I have other storage policies for SQL and this isn’t an issue. This is the only storage policy with this behavior. Anyone have any ideas of what to check?

9
S
Vaulter
2 years ago
Z
Byte
Zach
asked in Self-Hosted Q&A
Best way to throttle AUX Copy between sites.

I need to limit bandwidth usage to 50% during 8am-5PM for AUX copies.  What is the best way to accomplish this? I am planning to select the source media agent and the destination media agents under the properties of the source media agent.  Then I will configure the rules to only use 50% usage during 8am-5PM.   What all does this impact?  The destination media agents are used for multiple other copies coming from different media agents and I do not want them to be limited. Really just looking for confirmation that if I setup the throttling on the source media agent and select the destination media agents in addition to the source that it will only impact the AUX Copy between these source and destination and will not throttle any backups running to the source media agent or any other media agents writing to the destination media agents.

4
H
Vaulter
2 years ago
Robert Horowski
Commvault Certified Expert
Robert HorowskiCommvault Certified Expert
asked in Self-Hosted Q&A
Oracle duplicate - Target user instance is empty.

Hi,I am trying to duplicate Oracle DB from production to test server, but when I pick all the options and go to script preview I get this: I don’t really understand what is the problem, I’ve checked my oracle instance configuration in Commvault and either ORACLE USER in general tab or connect string in details tab fields are set on both the source database (target instance) and target database (auxilary instance). ClOraAgent.log doesn’t show anything useful.32113048 1   05/13 15:53:55 36602 OracleContext::PrepareContext() - Prepare Oracle context32113048 1   05/13 15:53:55 36602 OraBaseContext::LoadDupTargetProperties() - Got Duplicate InstanceId 68 for name TREST132113048 1   05/13 15:53:55 36602 IDAError::SendMsg() - setting JPR for jobId 3660232113048 1   05/13 15:53:55 36602 EvEvent::setMsgEventArguments() - MsgId[0x97000048]: Catalog does not exist or Args table does not exist.32113048 1   05/13 15:53:55 36602 LoadDupTargetProperties() - errMsg=[Target instance User is empty.]3211

7
Mike Struening
Vaulter
2 years ago
S
Byte
sachiByte
asked in Self-Hosted Q&A
Error Code: [91:129] Description: Failed to back up all the virtual machines. Check job details for individual virtual machine failures.

The backups are getting failed due to below mentioned error. provide us the solution for this issue.

2
S
Byte
2 years ago
Robert Horowski
Commvault Certified Expert
Robert HorowskiCommvault Certified Expert
asked in Self-Hosted Q&A
Google mail backup - oauth id

Hi, I have a case where customer is preventing user access using IMAP/POP to Google mail. Since Commvault is using IMAP to download e-mails it cannot work unless customer will enable IMAP access. There is a way in Google to do this selectively, specifically it can be narrowed to Oauth client IDs. I’m not sure if Commvault cloud app client uses Oauth at all, but I kind of wish for it.So my question is this: does Commvault cloud app client have any Oauth ID which a customer may use to restrict IMAP access for Commvault only? If so, where can it be found?

4
Robert Horowski
Commvault Certified Expert
2 years ago
Gaetano
Byte
GaetanoByte
asked in Self-Hosted Q&A
FREL disappeared from console list

Dear all,we are running an 11.25 platform with a mix of Windows and Linux servers so we have installed two FREL to enable granular restore. Few days ago one of the FRELs just disappeared from the availability list, I mean it doesn’t appear anymore in the dedicated combo-box in the “Browse and Restore Options” dialog.The Linux machine is regularly up and running.Is there any way to recover it’s presence? Thank you in advance for your helpGaetano

8
M
Byte
2 years ago
A
Byte
Allan0105Byte
asked in Self-Hosted Q&A
Need to remove license for multiple filesystem servers

Hi Team, we need to release the filesystem  license for around 100 server . is there any easy or automated way available ? 

2
A
Byte
2 years ago
Jakub
Byte
JakubByte
asked in Self-Hosted Q&A
Stubs error: files archived but not stubbed

I try to archive files with stubs but got this error :Archive job goes well but stubs doesn’t  appear.    846404 28692 2022-05-09 12:23:59 GXHSMStub NAS5 19:2325 NumberOfFilesProcessed = [0], NumberOfFilesArchived = [0], NumberOfFilesSkippedForRedundancyCheck = [0]. TotalNumberOfFilesSkipped[0].

6
Mike Struening
Vaulter
2 years ago
T
Byte
tmyooByte
asked in Self-Hosted Q&A
'Failed to install IISServerRoles2012' error during service pack upgrade

Hello.The Commserve server you are currently using has Commserve version 11 Servicepac8 installed (OS is Windows 2016)Error message 'Error: Failed to install IIS Server Roles 2012 (IIS Server Roles 2012) with error code 0x80070422.' occurred during Commvault SerivcePack 20 upgrade.IIS 10.0 is currently installed on that server, and the Windows update service is running normally.Is there a way to install IIS Server Roles 2012 separately?Or if there is another solution, please share it.Thank you.

9
Mike Struening
Vaulter
2 years ago

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