Self-Hosted Q&A

Hey all,  I wanted to ask if anyone knows how commvault calculates when the maglib becomes full The infomartion is in the report Storage Utilization Capacity Used Space Free Space Free Space (%) Size on Disk

Ola pessoalTenho uma dúvida sobre o período de retenção.Tenho um Plano com o seguinte Período de Retenção.Período de cópia instantânea 1 dia Primária 15 diasMas os backups não envelhecem.O que é necessário para envelhecer os backups e respeitar o período de retenção? 

Hello,I would like to know how to find Front End Terabytes size of my backups.I see there is Chargeback report in Metrics Reporting which could do the job, but it shows nothing (no idea why): There is no data available for this report. Verify if one or more successful backup jobs were run on any of the registered CommCells. I tried Backup job summary report, which shows Application Size and I can filter it to only full backups, but some of fulls are backed up twice a week, some once, so result could not be perfect. Commvault 11.24.72Regards,Mateusz

Hi,We want to backup Oracle.Oracle Server freezes when I start the backup job.I reduced the stream size to 1 and set the deduplication and compression on the media agent side, but it didn't resolve.Oracle Version: 19.15OS: Ora Linux 7.9Thanks.

 My ProblemI attempting to create virtual machine pseudo client, but in order to do that I need to provide the subclient id, in order to do that I have to find the subclient that the vm would populate to via it’s discovery rules.My Question to YOU My question then is there a query or api to find a subclient by it’s content?I seriously doubt it exists, but if not can you point me to a table that defines subclient content. Thanks.Chris. 

Hi,I’m wondering if it is possible to archive DFS files. One approach would be to backup DFS as a network share, but then the recall process would not be as transparent as archive on normal file server, so that’’s not my first choice. It seems like a better solution would be to just install Driver for File Archiver on every DFS node and archive files from one of them, but that way there is no HA in case archiving node is down. Since I cannot find anything in the documentation regarding DFS archive I’m not even sure if that is a supported solution. I’m just guessing here.Can anyone advice what would be the best approach here? 

Hi Team, Does Commvault can replicate kubernetes application like Vmware, HyperV LiveSync replication ?Like from one of the cluster to another cluster ? 

got empty field environment in Command Center Dashboard.Any ideas. Already reset iis tomcat and MongoDB.

Hey champs, Any one have any experience of priority between Network Gateways? There should be a setting priority=1 in FwConfig.txtWould that work well to set in VSA servers in a VMware cluster to spans over 2 datacenters to prioritize the traffic to the closest Network Gateway where all backup infrastructure is behind those proxies? RegardsDaniel

Hey guys,We want to know if its possible to backup/restore a Paas Oracle Database instance on Commvault. We are reading the documentation and found this about Configuring Connectivity to the <CommServe> Computer Using a Network Gateway. Are we in the correct path to do this? https://documentation.commvault.com/2022e/expert/100715_getting_started_with_oracle_paas.htmlTks!

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Hi: I’ve searched the content here and could not find an answer, sorry if this has been discussed previously. I’m interested in the possible actions after ransomware detection capabilities state that some files are malware. How do you “clean the backups” from attacking files that could be lurking around for some time?Is there an automated way, or should the admin do a manual search and delete? Thanks! JP

Hello all,I have a, what I think is a pretty straight forward question, from one of my customers’ Security guys regarding Service Accounts and the storing of the passwords.As an MSP we do not hold the Service Account credentials and they are entered over screenshares for SQL, Oracle etc, however, the question arose surrounding the storing of the Service Account passwords in the CSDB.Are the passwords hashed when stored or encrypted in any way in the CSDB? And if required, are the Service Account passwords recoverable?Thanks in advanced for any responses.

After building out a server and attempting to add it into commvault, I’m running into error flags. This is what I get within EVMgrS log. 10344 3308  12/06 09:50:21 ### ERROR: CvFwClient::connect(): Connect to <IP Address>:8400 failed: Connection timed out10344 3308  12/06 09:50:46 ### ERROR: CvFwClient::connect(): Failed to find tunnel to <server>10344 3308  12/06 09:51:07 ### ERROR: CvFwClient::connect(): Connect to <IP address>:8400 failed: Connection timed out10344 3308  12/06 09:51:07 ### LibConfigAppClientProp::onMsgPreconfigureClient() - Failure in ConfigurePreImagedClient.Check for CvInstallManager.log10344 3308  12/06 09:51:08 ### LibConfigAppClientProp::onMsgPreconfigureClient() - Registration of Client:[] is failed.10344 3308  12/06 09:51:08 ### operateEntityClientProperties() - Unable to register client10344 248c  12/06 09:51:21 ### CWorkQueueAdmin::ProcessEndJobRequest() - Received request for job end token wit

Hi all,our task is to implement Quantum ActiveVault feature in the Commvault environment. ActiveVault should  create a special room (for the tapes) inside the tape library, that is not visible for any (backup) application. According to me, in CV we should adjust schedule policy or create VaultTracker policy, that moves full tapes to I/E (and then to defined export location). Once the tape is in the I/E slot, the quantum tape library can mark this tape as part of special room and the tape looks like it is outside from CV point of view. Then, once data are aged, an administrator has to manually move tapes to I/E by clicking in the GUI environment of the tape library. The thing is, how to find out, which tapes should be moved back to library since they are aged.I think, it is necessary to have Due back for reuse policy type, isnt it? So, firstly run a report to find tapes for return, secondly move manually tapes in management console of the library and lastly run VaultTracker po

Good dayCommvault people,I have a customer who’s asking if we can enable two-factor authentication for the Admin account. My first answer would be no, as it is your only backdoor account, if there is a disaster and you need to restore anything.I also looked at the documentation and they mention enabling it for the CommCell which is for everyone, but does that include the built-in Admin account?Many thanks in advance for clarifications.Carl

Hello Guys,I have searched in the Commvault 11.28 documentation for the VMware reqirements regarding the 3 VM "replication" solutions, LiveSync, LiveSync Direct and LiveSync I/O without success.I need to know for LiveSync:- Which VMware versions are supported- Which VMware Edition is required- Which VMware components have to be installedI need to know for LiveSync Direct:- Which VMware versions are supported- Which VMware Edition is required- Which VMware components have to be installedI need to know for LiveSync I/O:- Which VMware versions are supported- Which VMware Edition is required- Which VMware components have to be installedI would be glad to get any info where to find these VMware requirements. 

Hello the community, Since last week, i’m trying to download the last plateform release with the last HPk.When i download from the commserv i have an error with a .py which haven’t the good checksum\SP28_4489590_R1081\Windows\ThirdParty\Python\x64\Lib\installpythonmodules.py] has different checksum [1362643267] than the expected one [1248360684]. I also try to made a package from the installer on my computer and kaspersky have detected a virus in a file : Nom: UDS:DangerousObject.Multi.GenericExactitude: ExactementNiveau de menace: ÉlevéType d'objet: FichierNom de l'objet: CvEdgeMonitor.exeChemin de l'objet: ...\Downloads\Commvault_Maintenance_11_28_32_WinX64\BinaryPayload\CvEdgeMonitor.exe.zip//SHA256: A869B4A2B2559E00A2D773D7FA987AC0DBF0653506EA6667791AAC21949919F5MD5: F0D0133E1735F5F48A9BC00CF6857403Raison: Protection Cloud Is there someone else with this p

Hi all,we have successfully set up a Vault Tracker Policy and there are a couple of tapes to be exported in view media review.However, if I click on run now and check Actions under VaultTracker option, I can see the action with the running status but nothing is being done next.Do you have any idea what I am missing? Of course, we have marked Auto Acknowledge under Vault Tracker Policy Properties. Is there any log or additional settings which needs to be adjusted?

Hi,Is it possible for Commvault to track the Master node in a PostgreSQL configuration?I am aware that the backup can be performed from the Standby node. The customer has several Postgresql instances in the environment, some have more than one standby node in the replication setup.They make use of an application called Cluster Control for the management, configuration and monitoring of the servers and database instances. This includes automatic fail over.If a backup is initiated on a node that is not the master then the backup will fail with something like “Unable to put cluster in backup mode”.I get by this by disabling the backup activity on the client but this is not ideal with when there is multiple db’s in play.Any advice will be appreciated.Cheers.Ignes 

Hi,In our environment we want to free up disk library space by aging off the data for disabled subclients which might still be eating up the space due to their backup cycle retention criteria not met. I came across this setting in control panel>Media Management Configuration>Data Aging (“Ignore cycle retention on backup activity disabled subclients”) which if we set to 1 should clean up data based on days only retention set in the corresponding storage policy and ignore its cycles retention portion for the disabled subclients.I would like to know if anyone has used this setting in their environment and if any risks associated with this setting like data aging taking more time to complete or causing performance issues in commcell due to first run of data aging after enabling this setting?Also if later on we enable the backup activity for that subclient will the existing backups (which still have not met days only criteria)  and any new backups, will they ag

Hi everybody, Hope you’re doing well! My question is about index backup retention. As far as I know, index backup jobs are kept on the backup media until there are at least three versions present on the backup media; and thatCommvault backup the index in same storage policy as the backed up data (Default).My question: Is the retention from the storage policy applied to the index backup, or it is managed differently: Which means that, whatever is configured as the retention on the Storage policy, it keeps only the three last copies of the index backup?Thanks in advance for your help ! Regards

Hi,We’re currently looking at a possibility to change the maximum number of concurrent Synthetic Full backups for clients using the same Schedule Policy. The additional setting “MaxSyntheticFullJobsForSPolicy” seems like the perfect solution to this. However, I’m not getting it to work. I added it to the additional settings of the CommServe machine, and even restarted services but they all keep running concurrently.There is an additional setting “JMSynthFullJobHighWaterMark

Hi,sorry to bother, hope you can help me to better understand the data displayed in this graph.How can the “App Size Copied” be bigger that the “App Size To Copy”? Does this mean that data were copied that were not meant to be copied when the Aux Copy size was estimated? Thank you for you timeGaetano

Would you recommend installing the iData agent on the VM template?We need to deploy a Windows file system restore-only agent that is also registered in CommCell for ransomware monitoring (Monitoring Unusual File Activity).We're looking for a simpler solution than having it installed each time we deploy a new server. We already have VSA backups running in the environment, so the restore-on;y agent installation is primarily for File activity anomaly alerting. Thanks in advance for your advise.