Self-Hosted Q&A

Hey guys. We are trying to restore a backup from a Mongo Cluster database, but its getting stuck to read files from NFS created on Commvault client. Could you please help us again? Here is the log. Notice this “isdbgrid” error too. Tks!  

Hi , When you show the ‘ User Logged In ‘  from windows  ‘ view’  from the commcell,   Many users are always connected from  1min to 12 Days. i see the Name ( msnet\aln8800)  the host name ( Ip xxx) Logged in ( 9 Nov 2022) Idle time ( 13Days - and console type  (  GUI or ADMIN CONSOLE ) I can’t disconnected  the 33 users  because the option is  in ‘Grey’ colorThanks Dan Disconnecting a User (commvault.com) 

Hi Team, We have horizontal scaling enabled on our setup and i am going to add partition(new drive) on the DDB, do i need to add partition on all the DDB’s like VM , Database , files 

Hi All, we are using Access Node and MediaAgent (FREL) 2022E . The docu says: Automatic OS updates: Select this option to enable automatic OS updates.By default, automatic updates are applied daily for security updates. To modify the security level, perform the following steps after the File Recovery Enabler has been deployed: That was the reason why we are using 15 of these proxy in our wxrail enviroment.  The Update is failing because the FREL is behind an firewall.  I opend an Case 221121-292 to find out what we need but the awnser was….. For internet access, on FREL machine you can open port 80 - HTTP and 443 - HTTPSThan i asked for the urls and the awnser…..  Unfortunately, we won't be able to provide the exact URL's. I confirmed this with Tier 2 as well. This needs to be looked into with the help of

Hello,I am trying to backup an sql server (not clustered)I can’t see the databases when I try to discoverThe dba creates a service account with permissions needed based on commvault documentationDo you know where I can check some logs to troubleshoot that ? thank you 

 Hello Experts, Firstly, please accept my apologies for my lengthy post.  I need your assistance with a problem we're having while performing granular data recovery of VM data from Azure Library. We have VSA backups with extended retention in an Azure cloud library (hot+Archive tier) that are shared by two Windows media agents. Attempting to recover data from a File Server instance.This file server has multiple virtual drives (vollumes), with three drives (C: E: H: each drive less than 1 TB) on one datastore and two more on another datastore (S: V: - with S: volume of 10 TB and V: volume of 5 TB). This VM/Subclient is backed up with intellisnap, and the backup is then copied to Azure.When attempting to browse through the "Files and Folders" option from the Azure backup, the VSA subclient fails with the error " Browse failed due to error while mounting virtual machine."I have already completed a recall index and Reca

Hi If media is moved to this group, are there any circumstance where the tape can be written to? with any sort of data I’d always assumed tape in this group was safe from any form of write 

I have old cloud location appear in compliance lock, when i go to my cloud storage is not appear, how can i remove this storage from compliance lock?

I’m running 11:28.24 and don’t initially mind if a suspicious file is identified. However if,after due investigation, I am satisfied that the identified file is okay, is there a way of marking to file ‘good’ so that the same suspicious file is not reported over and over again and thus risking the ‘cry wolf’ scenario? File Activity Anomaly Alert •    Description: A suspicious file Monitoring Criteria: (Event Code equals to 7:211|7:212|7:293|7:269|14:325|69:52)   

HiIs it possible to auto assign media to specific (spare) Media Group pools base on barcode numbering Even if ‘auto assignment’ is not possible, then when manually discovering media (eg for a single piece of unassigned/free media), can the ‘system’ not auto recognise the destination scratch pool base on barcode ranges(Barcode ranges and patterns have been setup under media management) 

Hi, i would like to remove all copy that going into drcommvault from all storage policy (Image Attached). Is there any proper step before deleting it to avoid any issue later on. 

Hi Team,  Greetings! We are trying to restore the DB from our azure-archive blob, and it is getting failed. i checked the logs and can see below error in it. is it something to do with commvault / azure end.  4064  17b8  11/16 16:05:17 267160 [cvd] ReadFile() - failed to read the remote file - K0P72A_Folder1/CV_MAGNETIC/V_16918/CHUNK_910913/SFILE_CONTAINER_022, error:  Message: This operation is not permitted on an archived blob.RequestId:b07cc10c-d01e-0031-1007-fac083000000Time:2022-11-16T22:05:17.4193091Z4064  6d4   11/16 16:05:17 267160 [cvd] ReadFile() - failed to read the remote file - K0P72A_Folder1/CV_MAGNETIC/V_16923/CHUNK_911089/SFILE_CONTAINER_001, error:  Message: This operation is not permitted on an archived blob.RequestId:ba057d1e-e01e-00f1-6207-fa38bd000000Time:2022-11-16T22:05:17.5051812Z 

Hi @all, maybe this is a very easy question, but I didn’t found the solution for it.It’s about Windows Clients (File System) and Windows Cluster (File System).In the CommCell console from a cluster perspective, it is very easy to find out, which servers belong to it (right-click on “Properties” → “Advanced” → check tab “Cluster Group Configuration”). But what is the procedere to find out, if a specific client is member of any cluster? Many thanks in advance! BRJan

I want to classify certain subclients in a Virtualization client using tagI see that we can add tags at subclient levelFor ex: certain subclients would belong to Application : Group Asome are in Group B, some are in Group C  With this I want to run Backup summary report using that tags, there will be 3 reports each for Group A, B and C I don’t see an option to achieve this I’m not able to segregate/ select subclients in report using subclient tags. Also while creating client computer group , we can have automatic mapping with criteria Clients with tagsbut there is no option to create a group with subclients with tags  

Hi,We are restoring big SQL Server database - almost 10TB. But at 95% task failed with error:Query Result [Microsoft.SqlServer.Management.Common.ExecutionFailureException:Could not upgrade the metadata for database '***' that is enabled for Change Data Capture. The failure occurred when executing the action 'sp_cdc_create_populate_stored_procs'. The error returned was 208: 'line 1, state 6, Invalid object name 'cdc.sp_insdel_1125019189'.'. Use the action and error to determine the cause of the failure and resubmit the request. RESTORE DATABASE successfully processed 0 pages in 175.387 seconds (0.000 MB/sec). An exception occurred while executing a Transact-SQL statement or batch.].After resume pending job next error was:Query Result [Microsoft.SqlServer.Management.Common.ExecutionFailureException:The backup or restore was aborted. RESTORE DATABASE is terminating abnormally. Cannot continue the execution because the session is in the kill state. A severe e

Just a question, We busy in the process in configuring backups for office 365, exchange online to particular and i see i am getting this error in the Logs when it tries to scan for mailboxes. “ Failed to get Oauth2.0 token for powershell”. We also configured for onedrive and sharepoint and those seem to be working 100%. We on Version: 11.24.34

When I go to Manage \ system \ maintenance \ Downolad /copy software, I have this message: Any Idea ?

Is it possible to backup an open source mail server like SquirrelMail with Commvault?

Hello community!I’m running into issue with AuxCopy job for one of my Plans in Commvault.This job is a selective secondary copy, which should copy weekly friday fulls into Qnap repository.The destination library is a Qnap library, which was added using uncpath (\\qnap.dns.name\commvault\) and dedicated user with full access permissions for this share.I have configured a MCSS Cloud library also, and create the same secondary selective copy, with the same configuration - and for cloud storage everything is working fine.Qnap firmware is the newest possible (we have updated it few days ago, believing this would solve the problem). We also disconnected every other shares from QNAP (now it is dedicated storage for commvault, for keeping additional copies of backup).The job ends in copy as Partially Copied, when I manually run another AuxCopy job it actually completes without any issues and make a copy job status as “Available”- but it’s not a solu

Hey,How do I know what contain or what media is copy on this job 

Hello, The Incremental backup runs log over the weekend causing the Synthetic backup to fail to start.  How do I set the Synthetic backup to queue until the incremental backup completes?  Thank you.  

 but [dmz_ap1] commvault services online.so i restart services. then it’s status normalI must restart every morning. What's the cause? 

Hi  The latest version of PostgreSQL is now 15 - Can i not backup Postgres 14 databases with commvault? I currently have 30+ AWS Aurora Postgres clusters all running Postgres 14.  (version 14 has been out for more than a year)Mike

Hi our security team are complaining about microsoft.net core 2* eol installed on our cs server.We have now upgraded our cs environment to sp11.24 which should switch over to microsoft.net core 3*. So what i wonder is if its safe to uninstall the old microsoft.net 2* versions?

Hi there,in our case it is not possible to import tapes back from the outside location to the library. It seems, that Commvault is not aware of putting tapes to I/E ports. Is there any setting, that handles importing of the tapes? Indeed, it is strange, because opposite direction - when exporting the tapes to the outside location via I/E is working fine. On the tape library we can see that a tape was put to I/E slot to be imported, but Commvault cant recognize it. All tries were done with empty tapes.Do you have any idea how to investigate the issue further?