Self-Hosted Q&A

Hello guys,I’m trying to run a restore from a Mongo Standalone backup, but I’m stuck in this error. Could you please help me?Tks!  

Hi ,Any leads or reference to backup dynamic 365 with Commvault ? environment - Commvault Complete thanks

Hello Commvault Community, I would like to understand how the SLA status logic works and possible changes for the days criterion in the Plan. We noticed that when the SLA Status is set to 30 days, for example, the virtual machines have a "Met" status, but if we change the days criterion to a different one, the SLA Status for each of the virtual machines changes to "Excluded". Initially, even when returning to the previous setting of 30 days, the SLA Status still indicated "Excluded", but we assumed that it must reload and in fact after 24 hours the status changed to "Met".By way of further tests, we changed the days criterion to 37 days and after 24 hours, the SLA Status for virtual machines is still "Excluded". I want to understand how the whole mechanism works and according to what rules, because I didn’t find a direct answer to these questions in the Commvault documentation. Screenshots in the attachment sho

Hi, I ve noticed one thing about index server ports. The customer reported me that one of his index servers not working. He has two instances of index server. Instance001 is using port 20010, Instance002 is using 20000. Instance001 service didn’t start. I ve noticed that process of instance002 datacube.exe is listening on that port. There is also 20000 port used for datacube.exe process for instance002 - that’s correct.So I am assuming that index server is also using some dynamic ports. When I ve stopped instance002 then I was able to start instance001, then  restarted instanced002. After that both instances were running: instance001 was using port 20010 - correct, instance002 was using 20000 -correct and 20020. I didn’t find anything about that in documentation. Looks like sometimes it needs additional ports and it checks if its free. If not it check portnumber+10 etc. I am not sure about that. Is it possible to set up range of ports for index server? Re

Hi,I am using the commvault tool first time and I have added my window machine in commcell, now I am going to install the agent on that machine but getting the below error, Failed to install Base Package. Failed to access the remote registry. I am using Windows 10 OS there is no AD this system on the workgroup network and the machine was on the Azure portal.username is: workgroup\commvault For more information please find the screenshotAlso how I can download agent software from commcell and install it manually on window and Linux machine

Good day allI guess this question is two-fold and I’ve not really been able to find a way this can be done using a Plan.We’re running SQL Plans that backup the DB’s in the traditional Full/Diff/TLOG format.We have 1 SQL instance that mustn’t have it’s TLOGS backed up. My assumption is that it would need to go into it’s own Plan with TLOG slider switched off?The second portion to this same instance is that the backups of the various DB’s don’t happen at the same time due to their size?Is it possible to configure an instance that a DB will not start backing up until the prior one is complete and they keep cascading in this manner.I understand you could create multiple sub-clients within each instance and assign different schedules. However, this would potentially mean that if a DB finishes sooner than the next one is scheduled to start, there’s an unused portion of the backup window. Conversely if one schedule overruns into the ne

ibm i backup is going into pending at scan phase

Good Morning at all, someone know something about Grafana and if it is possible to connect this add-in to the Commvault infrastructure? Thanks

As our company is growing and we want to connect customers from other countries, how can we connect customers who use Azure AD instead of Microsoft AD ? Is there any documentation for this ?

Hello Team, Can we able to create a multiple storage pools for the single Three nodes HSX X cluster? 

Hello, we have many VSA backup jobs running and are now planning to change the names of the VMs on VCenter side. Currently these are only with the name in Vcenter and that should be changed to the FQDN of the VMs. Now my question would be if the change to the FQDN could affect the VSA backups or if we have to consider something.Kind RegardsThomas

HII would like to update snmpd.conf file with list of commvault process ( for Commserve and MA & VSA). this is just for monitoring purpose. Is there any documentation on how to set these process with max and min values in snmpd.conf file. #COMMVAULT CommservecvlaunchdcvdQSDKTomcatcvmongodbCvMessageServiceCvWorkflowEnginecvfwdClMgrSCvMountdWebServerCoreEvMgrSJobMgrAppMgrSvcMediaManager#COMMVAULT Media Sever/VSAcvlaunchdcvdcvfwdClMgrSCvMountdIndexingService_cleanup  Thanks & RegardsLeena   

but [dmz_ap1] commvault services online.so i restart services. then it’s status normalI must restart every morning. What's the cause?

Hello,I can't find the documentation, please, what are the steps required to install a backup of the sql database on the windows client?Thank you!Best regards,Elizabeta Krešo 

We were able to configure the sql backups on certain machines, by stopping the services, putting the gmsa account on the CVD service (following this : https://documentation.commvault.com/2022e/expert/138465_using_group_managed_service_accounts_for_sql_server_agent.html )for some machine, we restart the services and we get the windows error.I saw clearly in the event viewer the error, but since it’s a gmsa account I don’t know the password, so I can’t correct it manually.I had to go back to regular account to have the backups running , again…Anyone had a similar issue?thxGilles from the Montreal area 

Hi all ,i got tape problem- no active controller assigned  ,initializing device failed .in the library all good and work , the problem in the commvault .the write to storage work prefect  .full scan not working (library is not ready )after reset library got error message (initialzing device failed ) anyone got this problem  ? any suggestion  ? Best Regard,Dudi shaya

Hi, guys,I have a question, not long ago we had problems with a backup that could not be run during the day, it was run manually and crashed the environment, is there any way to lock the backup so it doesn't run manually at specific times

I received a request to backup and restore Kubernetes applications using the Application iData Agent. In my case a MongoDB and only individual collections should be able to be restored, for example. The BOL allows backups of Kubernetes apps to be application-consistent only. Why isn't there a way to backup App Aware on Kubernetes? Is there perhaps a feature planned for future versions?

Commvault upgrade includes upgrade of Commserve Console, Media agents and Servers (VM and Physical). We have about 14 different sites and over 500 servers so I cannot complete upgrade of Commcell console in a day. Probably it will take about a month to complete upgrade across site. So my question is will the backup have any issues when the commcell console (11.24) is in an upgrade version and the media agent and servers are in lower version (11.16)

Hi, short question reagrding this point: https://documentation.commvault.com/2022e/essential/144021_deploying_vmware_access_node_for_linux.html We tried to deploy: 11300 4dac  11/18 15:01:33 3084685 Scheduler  Set pending cause [Virtual Machine Management job has failed. Failure Reason:[Unable to download the FREL ova file]]::Client [xyz] Application [VMManagement] Message Id [318768722] Error code [19:1618] RCID [0] ReservationId [0].  Level [0] flags [0] id [0] overwrite [0] append [0] CustId[0]. How can we add the ova template to the sofwtarecache ? 

Hi,Is there way to chain multiples scheduled jobs so that they are dependent one on another ?For example, one job would wait his dependent job to finish before starting. 

Hello All,I understood we need odd number of servers to setup the index server cloud. However when we have 5 node in cloud, 3 for HAC and 2 for index store. In this case 2 index store node will have a disk capacity based on the sizing.Lets consider i am setting up exchange on prem backups with content indexing, i have 5 node index cloud and two access nodes. I will also have share for job results directory.Now the question is around the index server cloud setup, when i create the index server its requesting to update the index directory location but i have two nodes acting as index store in this case which node disk should be used for the index directory when i configure the index server cloud.If i use any 1 of the node disk then if that node fails or down due to some reason i will not be able to search \ browse the index from that node in this scenario this will be single point of failure even if we call it as Index server cloud with HAC rite.I wo

I love activate- This app has made our legal audits almost hands off and I love it. I do have an issue- I dont know how to export more than 500 rows of a report generated from Activate.Currently I am in the File Storage optimizaion field and clicking on a access time 0-1 years. I click the review button and 2.8 million itms pop up. Id like to export that as a csv..which is simple-- click the cog and hit export. However, it only exports the max of 500 rows.Yea - i know - do 500 at a time-. No thanks.  Ideas? 

Dear all,is there any way to sync the internal schedule with an external application such as Outlook or similar?I understand this would be a one-way synchronization but it still would be useful to integrate Commvault schedule into an external calendar. Alternatively, also an export could be a usable solution. Thank you!Gaetano