Self-Hosted Q&A

Hi,After a Hardware refresh (SP24 MR 69) from Windows Server 2012 to Windows Server 2019 (including a database upgrade from SQL Server 2014 SP3 to SQL Server 2019), the Content Extractor and Data Analytics services won’t start.As a temporary workaround, I can make them start if I change the ‘Log On As’ from Network Service to Local System, but I would like to recover the default behavior. When I restart the services with this workaround, they get their default values back as I would expect (Network Service as Log On As).I was wondering if any of you had a similar problem and have suggestions on how to troubleshoot this.Thanks!

Hello good morning, I need your help, I have made a backup of a Hyper-V which has a Storage Policie with a main copy to disk and retention of 7 days and auxiliary copy to tape with retention of 20 days this operation identified with the Job Id "30030", for this the virtual machines that are within this hyper-v gets a VM job Id. Therefore what I would like to know is if the copy (StoreOnce or tape) of the VM Job Id 30084 VM I can send it to another different tape to which this with a different retention.I attach images. this is my Job Id 30030  this

Hi guys, I have recevied the following message from the Customer. We are testing DR Backups to Commvault Cloud Services Portal. I did a request using admin account for backup download approval and got message that “Approvals are handled by Commvault.”. After few minutes I received approval from vmathada@commvault.com that request approved, and I was able to download backups.Could you please answer following questions:1) How Commvault decide what to approve and what not? Could you please describe process or maybe you have link to documentation?2) Can we somehow configure this approval mechanism? What are the options?3) Account that I used is simple “Commvault User” account with admin privileges in cloud.commvault.com. How can we protect such accounts? I mean multiple factor authentication for example. I didn’t manage to find such functionality. Can you help me, guys? I cannot find the answers. 

as we know the documentation still states:Verify that the destination client has Microsoft Outlook 64-bit 2010 or 2013 installed.https://documentation.commvault.com/2022e/essential/110995_restoring_messages_to_pst_file_using_exchange_journaling.html (specifically what the current customer is asking about.) this version is going out of support in april 2023.https://learn.microsoft.com/en-us/lifecycle/announcements/office-2013-ends-support-one-year we have several customer look to release the version.but we do not have any answer as to when a newer version will be supported. 

We recently upgraded to 11.28. We have used the metrics server to query the Monthly Chargeback table under CVCloud DB so we can get charges back to our customers. This no longer has any data. I did a query of pulling everything with no parameters and nothing is there. Is there a new table to query for these reports. Here is my current SQL querySELECT client.ClientName AS ServerName, MAX(CAST(monthly.FrontEndSize AS float)/1073741824) AS QTY, monthly.StartDate AS CVMonthAdded, --GETDATE() , CASE WHEN client.CommServUniqueId = '10000' THEN '1460' WHEN client.CommServUniqueId = '10003' THEN '760' WHEN client.CommServUniqueId = '10005' THEN '4903' WHEN client.CommServUniqueId = '10006' THEN '4903' WHEN client.CommServUniqueId = '10012' THEN '3303' WHEN client.CommServUniqueId = '10014' THEN '9609' WHEN client.CommServUniqueId = '10015' THEN '9529' WHEN client.CommServUniqueId = '10017' THEN '9609' ELSE '' END as BLC --, client.CommServUniqueId --, monthly.Clien

Hello, I am currently trying to replace a media agent. I have already migrated the DDB and set up the two buckets in Commvault on the new media agent. Now how can I transfer the entries that are shown to me for the library of the old media agent to the new one ? The library behind are always the same two buckets from our Object Storage. The marker on the screenshot is the library of the old media agent.  

Hi,I just have a quick question:What does this mean?“This feature is not supported when bootable partitions are on the disk arrays (snapable disk).”Does it mean that if LPARs boot from SAN, it is not supported and only booting from internal disks is supported? please advise. Thanks!Sergio

Can Alert be configured for Skipped SQL DB's during the Backup?Email alert should be triggered and sent to recipients  Email alert should contain Skipped databases Instance Name and client name

Hello, Is is possible to restore old DR backup from tape to a staging location and then use those backup files to extract some job reports through sql queries without going through another installation? ThanksSandeep 

Hello,I need to send events from the commvault to SolarWinds. The SolarWinds guy want to do it from Microsoft event viewer, how can i send commvault event and alert to Microsoft event viewer. 

Hi folks,Could anyone tell me if, in order to backing up VMWare virtual machines, it exists any size/file count limit (or best practice) attending to complete virtual machine, its disk/s or volume/s? We’re currently on v. 11.24.69.Regards!

The number of running synthetic full jobs has exceeded in Commvault.what is the exact issue,  can you some one suggest.  High Watermark Level is 500 

Hello.I’m stuck in the remote software installation required to enable the AppAware backup for Active Directory.I’ve already read the following post:Failed to install Base Package Failed to install File System Core PackageBut my problem seems like a kind of union of the two.I followd the above thread suggestions and I can confirm that1. The Commserve is a Windows machine2. The communication between the Commserve and the DCs is fully opened.3. The WMI connection test has succeded. I can connect the the DCs wi

Hi CommunityI am using CV 11.24.29.When I go to the Command Center and display the job history for a client I get a list of 170 rows.When I go to settings → export to CSV  … I get a CSV file.Unfortunately I allways get only 26 lines in this csv file (1 header line, 25 data lines).If I scroll down in the command center, I get different rows, but I do not get more than 25 lines.Do you have an idea what is going wrong. How can I increase the number of rows?Regards.Michael

commvault server is 11.28  mysql client is 11.28 when restore using full instance by xtrabackup , commvault server is always 70%,and the data already be restored,but the log of commvault server always loop link, and now the mysql server is already be started.the log is  

Hello,Is there a log that collects information for emails sent that was triggered by an alert?It seems I miss a few alert emails and need to do some forensics on why. //Henke

Hi!I’m working with customer who is interested in ZFS support on Linux platform (Debian specifically). Now I’ve been browsing through docs and as I suspected ZFS is not a supported FS for Guest OS file restore with FREL.https://documentation.commvault.com/2022e/expert/32330_live_file_recovery_for_vmware.htmlSo naturally FS iDA is the way to go. I was surprised when I checked the requirements page and wasn’t able to find ZFS as supported FS on Linux platformhttps://documentation.commvault.com/2022e/expert/3146_linux_file_system_agent_system_requirements_02.html It is however supported on platforms like FreeBSD and

Hello Team, Firstly, all of your documents are still pointing to PostgreSQL version 9.6, not sure whether you have noticed this. If not, kindly update it as it becomes too difficult for us. Secondly, need some clarification on tablespace handling on PostgreSQL v11 and v13. Will the FS level backup work when tblspc is created inside $PGDATA If not, when can we expect this fix?Regards,Kamal

Hello,is it possible to define a default locale in the output of reports? We have some Commserve with chinese as default. I know I can change it in output, but in most other Commserves default is english.Thanks.Regards,Thomas

A closer look at CVMA.log showed me the following error Failed to open Magnetic Config File for writing Mount Path information for Path [/cvault/hua/nfs/xyz_02/dat\Y66R1O_08.08.2022_13.02], ID [136], errCode [13], errorString [Failed to open file /cvault/hua/nfs/xyz_02/dat/Y66R1O_08.08.2022_13.02/CV_MAGNETIC/MountPathConfigs]. Continuing anyway Commserve: 11.26.3MA server: 11.26.3 (Linux with CVLT Ransomware protection enabled)How to fix this issue?  I tried to pause protection and wait some time but after that time I got a new error record at CVMA.log again.  [root@cvault-ma-02 2022.10.25-09:16:38 ][ /opt/commvault/MediaAgent64 ] ./cvsecurity.py pause_protectionOS version CentOS Linux release 7.9.2009 (Core)2022-10-25 09:16:42,432 - __main__ - INFO - start pause_pr

Hello,Has anyone experience with 1-Touch and Cisco USC blades? I got error in the beginning of second stage after boot it do not found the CDdrive.thanks in advance.regards Juergen

Hi,One of our customer plans to use an external tool to perform the automatic modification of the root password for their Linux Media Agents. Is there any possible impact of the Commvault Services in those Linux Media Agents if the password is modified by the external tool?Many thanks.Regards,

Hello,I have about ten virtual machines (windows machines), I have to set up virtualization (VMware) on Comcell. Could you send some links related to virtualization setup on Commvault server?Best regards,Elizabeta  

Hi,we have an old Citrix XenServer cluster with 2 VMs.On this cluster there was a Commvault proxy running for backing up the VMs in the cluster.Now it seems that the storage have a problem. Actually rebuild is running but i don’t know if that works.Last backups running fine…..but is it possible to restore a VM without proxy? Filebrowse works fine and i can restore files and folders but not my complete VM.Any ideas how i can restore this VM? Actually the VM backup is on my B2D store.RegardsDennis