Self-Hosted Q&A

We want to upgrade our old commvault server which also has commvault SQL DB. I believe license for both Commvault Commcell and SQL is provided as bundle by Commvault.So when we do upgrade of Commvault Commcell and all other components of Commvault can we use our own license for SQL? This way instead of having Commvault (Commserve) and SQL running on same server, we have got separate SQL DB licensed by us? This approach is different to in-place upgrade where you upgrade your DB and Commvault which is running on same server. Commserve version is 11.24.7 running on Server 2012 and SQL is 2012 Enterprise

We’re migrating VMs from different vcenters and stand alone vmware esxi hosts to a vcenter which is  already configured in Metallic.  How do we get our vcenter in Metallic updated with the current VM inventory?  I’m looking for a “rediscover VMs on hypervisor”, “reinventory Hypervisor” or to be able to tell a VM already in inventory that it’s on a new vcenter or hypervisor.  Currently a migrated VM is stuck on the original hypervisor or vcenter and we can’t back it up.

Hello team just looking to see how to find out if we have required licenses to configure Vmware Live synclicense summary report shows  -  category : DR VM permanent total : 80 used : 0does this sound right license for vmware live sync ? 

Hello Commvault Community,  Some time ago I ran a case in Commvault support for SP20, for a problem with granular data recovery for BLB. Incident 210702-97 The issue has been resolved with hotfix: SP20_PreRelease-4648-BINAfter upgrading the environment to SP24, the problem was noticed again when trying to granular restore for BLB. Here I have a request for you to check if this fix is included in SP24 or is there a need to raise a ticket in Commvault support asking for rewriting this fix for SP24? ThanksKamil

is there a qcommand or REST API or any other way to update the Active Directory properties without doing it manually.I’m specifically looking for an option to update the User account field.  

Hello community,We have a three node Oracle RAC cluster that we are having problem adding a node.   One of the server fails to add into the cluster in commvault because it detects it with an index V1 instead of V2.    I assure you that this server never had version 10 software installed.  All three servers were provisioned at the same time and all have started with 11.20.  The commserve is now on 11.28.32 and I suspect it might be a bug on this newest version that somehow detects it as V1 instead of V2.  The reason I believe it is a bug is because we had all three servers in the cluster before and as part of DR testing we switch back and forth between another three servers.  We just switched to this cluster this morning, and the last time we switched away from this cluster was when we were still in 11.20. The IndexingVersionStatus.xml report that I downloaded from the content store to load into the web console does not work for us.  It spews out errors that is not help

Hello Community just wondering if CV supports point-in-time restore for mssql db when it has block-level backup configured for the dbsif so, once we restore that first job, can we only need to restore tlog backups to keep the destination DB up to date ?or can we schedule db clone ?

I'm curious to hear if there are plans to organize a Commvault GO event this year. Also keen to see how many from the community would attend if this get's organized. Would be nice to meet some of you in person.

Hello Team, Backup type: FSbasedDatabase version: 13.8 and 11.17CV version: 11.26.36 Is it possible to perform a restoration of FSbased PostgreSQL backup (instance1) to a different server with different instance name (instance2) ? (where we have different instance name and OS linux users)  Will the copy operation from CV backup server to instance2 work? If it works, will it have file permissions same as instance1 ?If not, then how do we handle this scenario. A typical example, we would like to copy a database from one instance to another.  Regards,Kamal

Hi there,I have a quick question. I need to reset tape library to apply new changes, but some aux jobs are still running and I need them to be continued after resetting the library. So, should I put the aux jobs to suspanded state or rather then  to put the tape library offline for the maintenance and then reset it? The key thing is not to lost progress of running aux jobs.

Hallo zusammen,wir haben aktuell den Fehler “Client name has not been specified”. Param file looks fine with the entry:nvcsgid2:/opt/commvault/SapMaxDbAgent # cat paramnumstreams1CvInstanceNameInstance001CvClientNamenvcsgid2SelectiveOnlineFull1CV_restCopyPrec2srcCrossClientsde-sap5   Log: 2022-11-15 15:23:14Setting environment variable 'TEMP' for the directory for temporary files and pipes to default ''.Using environment variable 'TMP' with value '/var/tmp' as directory for temporary files and pipes.Using MaxDB Kernel Process.Using connection to Backint for MaxDB Interface.2022-11-15 15:23:14Checking existence and configuration of Backint for MaxDB.    Using configuration variable 'BSI_ENV' = '/opt/commvault/SapMaxDbAgent/backint.conf' as path of the configuration file of Backint for MaxDB.    Setting en

Hi,How does CommVault calculate the free space in a log destination? (Oracle on UNIX)Don't understand because the ARCH directory can be a subdirectory in a file-system   

Hello Community,  the source db has mssql native replication configured and it being replicated from one site to anotherCan we backup this source db /destination replica via Commvault mssql agent while sql native replication running? Can those two operations co-exist and is there any limitation on this type of config?

I have one customer using mdaemon email solution which is hosted & managed by a cloud provider.He needs to have a backup of all his incoming & Outgoing emails.Does Commvault/metallic support Mdaemon archival? 

HiI found the previous conversation related to the same topic “ Change display name with CLI without modifying the client name” Using the XML <App_SetClientPropertiesRequest> <association> <entity> <clientName></clientName> </entity> </association> <clientProperties> <client> <clientEntity> <clientName></clientName> <displayName></displayName> </clientEntity> </client> </clientProperties> </App_SetClientPropertiesRequest> Command:qoperation execute -af update_client_name_template.xml -entity/clientName $client -client/clientEntity/displayname $new_displayName updateNameChangeOnlyInDBOnFailure=1 We have clients registered with short name, I want the clients display name to be updated with FQDN without changing the short client names. I tried the above XML and command and found the error. Could someone help wi

Need help in sending snmp traps for backup failures of only few storage policy to a seperate trap servers We have current configuration,where all alerts are sent to a trap serverOne customer wanted to get alerts only for their servers(shared environment where we backup servers from multiple customer in single commcell) to a seperate trap server.we cannot add their trap server in destination trap as they will recieve all alerts. Could you please help us how to achieve this.

Hi Everyone!A colleague (Who already had commvault installed) needed to re-install macOS Mojave 10.14.6 and used a “Time Machine” to restore his Laptop completely. -We do not use Commvault for making a full image of ours Laptops but just for User’s folders-This colleague tried to re-install commvault and he always get the following error over terminal:MacBook-Pro:Unix ironman$ sudo ./cvpkgaddUsing update installer /Users/ironman/.gxsetup/cvpkgadd/newinstall:v1182333Error in checksums: 112590792 is different from 2761742995 Commvault still have all his backed up files and we are wondering if there is a way to just re-install commvault in his MacBook without losing\deleting any of his data.Any ideas or suggestion?Thanks in advance for your time. 🙂

Hello,I need to create multiple storage policies based off the settings of an existing storage policy. Is there a way to clone the existing storage policy to a new one and then modify associations etc.Thank you. 

Hi All, How much time it will take to move1 TB data of data on OCI colud using 1 GBPS link. Please provide calculation.

Without the typos re-done below (sorry)WE have CV 11 in our on-premises infrastructure as standard and are looking to extend into our Azure environment, which has been using Azure Backup to date 🤐A business priority is protecting our MS-hosted Office 365 SAAS implementation and I would like to do this using an extension of our existing CV with the Marketplace B&R appliance usage.I just need to know that their will be no lack of functionality in terms of what we can protect in Azure if we do it this way, instead of putting Metallic in, which my understanding is more for businesses who do not already have CV in-house..Basically, we want to be able to protect all O365 components (email,sharepoint etc) in granular fashion, whether they be hosted by MS or ourselves, across our Azure subscriptions. Is this something we can do by going down the B&R appliance route to extend our current CV infrastructure?I know metallic offers different pricing mod

Hello Community, Need to schedule mssql restore to a different server and keep it up to date as source Server1 - Production  (trans-log every 15mins ; differential once a day at 8PM ; full once a month)Server2 - lives in a different site and stay in read-only mode and DB is same as server1 but has different name I want to keep the server2 database up to date as server1 while keep the database as ready-only and here are what I'm going to do :Does this will work or anything else needed? #1 Commcell console ->server1 -> browse/restore the latest backupset -> select advanced option#2 Point destination client and instance to server2#3 select recovery types : standby and choice undo file path#4 under restore option section: modify/update database name to match name in the serve2 and physical path as well#5 job initiation tab -> choice schedule option - create

Weird issue here.  I’m attempting to disable an old, legacy storage policy.  However, if I try to make any change at all with this particular storage policy, I get this popup:"You need to select at least one log storage policy"  And I mean any change.  Name of the policy, retention, client association, disabling for backup, etc- they all generate this popup.  I had to move all of the clients to a different policy manually because the “reassociate all” function generated this popup too.  Deleting the policy isn’t an option because it has a copy with extended retention.  My goal is to rename the policy and disable it for backups.  Any ideas?  

Hi, We are thinking about implementing a Resource Pool for O365 in a MSP environment for ease of administration. There is not much details about this in the docs so I’m trying to reach out here to see if there is anyone with the correct knowledge. A few questions...Are there any recommendations about how to distribute Applications? Use one O365 Resource Pool or use separate Resource Pools for each App - Exchange, OneDrive, SharePoint and Teams?Are there any sizing considerations on how much data or how many users can be managed by one single Resource Pool? How many Access Nodes and how many Index Nodes can we expand the Pool with as we grow?Is it possible to change current setup for our tenants from dedicated resources (i.e. their own AccessNodes and Index) to a Resource Pool? And if needed, is it possible to move a tenant from a Resource Pool to dedicated resources?  I would expect that a re-index will be needed in both cases?

We are an MSP, and we have a client who wants to be sure that we run a “Yearly Full” on a certain date in January.  And that would need to get copied out to tape that would be retained for much longer and go to a different off-site location, so we want separate tapes for this yearly.One of the junior admins tried to configure this in the Command Center and then came to me with questions.He has a Monthly Copy and a Yearly Copy configured to copy to the tape pool.But we couldn’t figure out whether simply marking this as a Yearly would make it run yearly.  We tried to create a schedule from the CommCell Console, with the yearly rules where we could state that the yearly backup runs on the X day of X month, etc.  But we couldn’t seem to find these types of rules on the Plan created copy, from Command Center nor CommCell Console.  It seems like the selective rules are different on the Command Center created policy and Advanced is greyed out next to yearly.We’r

Hi Community,Is it possible to register the "GX_Backup" VMs in a specific VM folder during the backup in vCenter?GX_Backup VMs in vCenterI have already checked the Additional Settings in the Java Console, but unfortunately did not find a suitable entry.Thnaks and best regards,Andy