Self-Hosted Q&A

Hello,Is there a procedure for changing the IP Address For MediaAgent?Only the IP address - the host name will remain the sameIs that even possible?Best regards,

Hi Community,I need some clarification of Unusual File Activity panel which is available in Command Center under Monitoring .Link -->  Unusual File Activity Report This Report/Panel currently shows file related anomalies only for windows clients . Are there plans to add support for Unix Clients as well ? if yes any ETA How Commvault is currently dealing with file related anomalies on Unix Clients & VMs(agentless snapshot backup) ? To 

Hi Team,We are getting below error while configuring GCP Cloud library , below is the error. Can anyone suggest what could be the reason Cloud Activity Logs:1914 77a 08/01 18:28:18 ### [CloudTestTool.e] == cURL Info: Connected to www.googleapis.com (142.250.76.202) port 443 (#0)1914 77a 08/01 18:28:18 ### [CloudTestTool.e] == cURL Info: ALPN, offering http/1.11914 77a 08/01 18:28:18 ### [CloudTestTool.e] == cURL Info: Cipher selection: ALL:!EXPORT:!EXPORT40:!EXPORT56:!aNULL:!LOW:!RC4:@STRENGTH1914 77a 08/01 18:28:18 ### [CloudTestTool.e] == cURL Info: successfully set certificate verify locations:1914 77a 08/01 18:28:18 ### [CloudTestTool.e] == cURL Info:   CAfile: none  CApath: /etc/ssl/certs/1914 77a 08/01 18:28:18 ### [CloudTestTool.e] == cURL Info: TLSv1.2 (OUT), TLS header, Certificate Status (22):1914 77a 08/01 18:28:18 ### [CloudTestTool.e] == cURL Info: TLSv1.2 (OUT), TLS handshake, Client hello (1):19

Hi, We are performing several Sybase & SAP Hana restores.One thing I noticed: the progress is in commvault is “completely wrong” slash misleading.It remains at 5%, while in the hana log & sybase log in commvault you can see that it’s for example 30% loaded.Because the progress remains at 5%, people think that the restore is stuck (can stay at 5% for hours if you have bigger databases), and sometimes people kill the restore because of that.Why can’t commvault show the real status of the restore? For sybase for example the clsybagent.log from commvault shows the exact status, so commvault knows that status...so why not showing it in the gui/command center? Even if it’s not exact figure, having that as job status would remove some frustrations for users.  Only a question, not a request to change something :)    

 Hello, I am trying to set up an openstack client (Huawei HCS 6.5)I deployed an access node under centos 7.6 with VSA without internet access. I entered the full URL of the service center (Keystone) because not listenable on port 5000.

Hi Everybody,I need to modify the associated well known filetypes in Content Library but couldn’t find any information on how to do this. Some associations do not work for me the way they are associated. Also need to add additional filetypes like e.g. heic or rmvb.Does anybody know how to modify this?

Hey all,I have just implemented some AWS Combined Tier copies for LTR data to move away from data being retained Long Term on Standard Tier.  Everything working as expected and looks to be tiering fine.  The V2 Index backups get selected to the new copies which I believe from the documentation it is meant to do when more than one copy is available.  My question is however do/should these ‘Big Data Apps’ jobs get tagged to the Standard-IA tier as under most circumstances (3 index backup copies available criteria has been met), the jobs will age off in a short period breaking the minimum retention for the class.  From the view I get in the Cloud Explorer Tool it does seem to be held on ‘Standard-IA’ but I can’t find any specific reference or confirmation in Documentation. Just wondering if anyone knows/can confirm. Thanks in advance

Hello, all. We have LTO4 tapes that contain backup jobs from 2021. If possible, we’d like to copy the backup jobs from those tapes to an existing auxiliary copy. Is that possible? If so, how can it be accomplished? Thank you for your time!

Hello,Problem: One of VMs with iData agent installed consumes OI license instead of vOI.Installed software: File System core, File System, Oracle. No such problems with other VMs with similar software components installed.Could you please suggest direction to look?Thanks in advance! 

How can I identify which is the Subclient Command Line because the SLA tells me that I have many jobs without scheduling

Hello Community-members, I am doing a 1-touch Bare Metal Restore test of a linux machine with UEFI.The whole procudure from the documentation is followed and all goes well until I have to select the backupset for the restore.All the available backup's are in the list,  but every backup I select gives the message “job could not be selected”.  And these jobs where all successfull completed, so they should be OK. Now I want to look in the logfiles to see if I can find a clue why this is happening.So I have 2 questions:Has anyone ran into the same issue?Can someone tell me what the username/password is for the 1-touch iso's so I can login to check the logfiles? Thanks in advance,Rob Sonneveld

Hi All, We have some legacy Physical servers which not supported by Commvault. Its mix of Windows/Linux/DB.Can any one suggest the best workaround to backup those machines using CV? Thanks,Mani 

We want to create a Server Plan for databases that only runs a Full backup one a day.We cannot find a way to achieve that. When we configure an RPO, it automatically runs an incremental (which we don’t want), and under "Database options" we cannot find an option to completely disable transaction log backups.Am I overlooking something?How can we achieve only daily fulls through the Command Center?

It is possible to edit description of a backup job in Java gui. Is there a way to edit description of a backup job in Command Center or with qcommands? Thanks at all.

HelloWe have just gone into production with Commvault and are starting to look in more detail at the various reports available.  I’ve created a couple and so has a colleague but we are wondering how we can share these and/or simply make them available to the team. I cannot seem to export my reports (to XML) in the Java console and also there does not appear to be a corresponding “My Reports” in the web console. Thanks in advance.  

CVLT 11.26.3Our Commvault Health Report display one critical security issue. File Activity Anomaly alert. But this alert is not deleted. It’s enabled. How can I fix this? Is anything wrong with Alert Criteria? Does it should contain only the regular expression “7:211|7:212|7:293|7:269”? 

Hello,we have following Scenario:We Backup with Intellisnap on NetApp a SAP HANA with Multitenant Database Container.Generally everything is working but we have some timing issue or maybe wrong understanding how Backup should be done for MDC Hana.Pseudo Client: msp-sap-h01dInstance: H01Three Tenant DBs: mounted in HANA System as /hana/data/ASP H01 JSPandSystem DBLooks like that: System DB must be streamed by design → works everything fineThe three Tenant DBs are backuped via a Plan which runs every evening at 8pm and triggers 3 Jobs for each DB - and then one job works fine Snapshot created everything Ok but the two others failed“A storage snapshot cannot be prepared because another storage snapshot ha

Can we use Load balancer for commvault livesync setup with Floating DNS name to automatically failover to other node. 

Hello Community, We are using the Commvault Verison SP11.20.90 and now had to install the Commvault Agents for the backup of Exchange on two clients. After the installation was completed successfully, they were also listed in Commvault. However, when I look into the clients, I only see the File Agent. The Exchange Agent is not shown here. Is this a bug or is there something else I need to be aware of here ?Kind RegardsThomas

Hello everyone,We’re stuck in network issue based on NAT.Could you judge if this is a supported NAT environment?  For all clients in Classic Network, no issue in performing the backup job.For VPN Network,Communication works well between CS/MA and client using NAT IP.A client is installed by push install from CS.8400~8403 ports are opened mutually between CS/MA and a client in VPN Network. (cvping)We can browse the content on a client in VPN so can create a new subclient. CS/MA use the IP address 100.67.1.93  as a client IP instead of 10.67.1.93 for connection.A client in VPN uses IP address 169.254.84.181/180 as CS/MA IP instead of 10.x.x.x.This is an extraordinary network configuration. But backup job is not working well. It sh

Hi Vaulters,Is it possible to upgrade content indexing from index V1 to V2. From my understanding upgrading the index is done at the client level and in this case the Exchange Compliance Archiver agent is the one that would need to be updated and all compliance jobs will become Index V2 going forward. However, the Agents that Support V2 page lists that you can’t migrate from V1 to V2 but can create a new client with V2 indexing. I just want to ask so that I can inform my client with certainty that this isn’t possible.

Guys, .I need to restore data from a server to another server that is on the same network, but is outside the domain..The client is already installed and ports 8400 to 8403 are already released. Log Restore_______________________________________________________________________ERROR: CvFwClient::connect(): Connection failed on server-2: Couldn't complete tunnel connection to commvault_media on 10.206.112.179:8403: The semaphore timeout period has expired.CVOnDemandSvcClient::SubmitTask() - Unable to attach to cvd at 10.206.112.179*commvault_media*8400 to launch on demand service.Error is 0xE8090010:{CCvNetwork::Attach_RemotePort(1392)} + {CCvNetwork::GetConnection(3231)} + {CSessionConnectionSocket::GetConnection(189)/EventMessage.0x09000010.9:16.(Remote machine [10.206.112.179]. The socket connect failed. Error returned [-1=Connection failed on server-2: Couldn't complete tunnel connection to commvault_media on 10.206.112.179:8403: The semaphore ti

Hi, on “old” installation on comsmerve the mediaagent package is installed.  So under storage resources mediaagents the funktion ransomware protection can enabeld. Is there any advantage when we do that ? or any disadvantage ?  

Team,Iam troubleshooting a low throughput read issue while recovery . Need some clarification :When recovery job is initiated in Commvault for a VMs(VSA backup) or databases( streaming backups) does it perform sequential read or random read .For disk library , what type of disk policies is suitable for better read and write throughput :  Disk Caching Read Policy Write Policy Enabled Read Ahead

I noticed the "v11 Download Manager with Feature Release 24" indicates it comes with a few items:Microsoft SQL 2019 software for the CommServe® Database EngineDatabase Upgrade ToolI have two questions:My MSSL DB on the Commserve is MSSQL 2014 (as it is v11 SP16).  I know I need to upgrade this to MSSQL 2019, but am going to do it after updating to v11SP24 (possibly doing a hardware refresh as part of the DB update). just curious: Can I use the “Database Upgrade Tool” to perform the upgrade or is it more of “tool for support” ?  I believe I read on the forums that upgrading the MSSQL DB isn’t the best way, and its easier to just install a new SP24 CommServe to get MSSQL 2019. I can do this, just wondering about the tool. When I install the software in the “v11 Download Manager with Feature Release 24” (after upgrading my Commserve to SP24. I need this to build an SP24 package for a second console), is it going t