Self-Hosted Q&A

Failed to start backups as no eligible subclients were found.

Hello,is there a plan to have an Thycotic  integration in commvault?Thycotic  - password management server.regards Jürgen

I dont see an option to set the alert when the Jobs “Failed to Start” I’m currently running this query daily to generate a report of such jobs SELECT startdate    ,clientname    ,idataagent    ,instance    ,backupset    ,subclient    ,backuplevel    ,jobstatus    ,jobid FROM CommcellBackupInfo WHERE jobstatus = 'Failed to Start' and backuplevel = 'Synthetic Full' and iDataAgent = 'Virtual Server' and startdate >= DATEADD(day, -1, GETDATE()) order by jobid desc ; But how can i get a real time alert for whenever any job “Failed to Start”   

When installing SAP Archive Link on a newly installed Sles15 Server, it says the Tomcat Web Service Port is already in use. Tried port 80 and 8088, but all are in use.ss -lnp | grep 8080 gives nothing. If I use port 9099 it is going further with the installation. Anyone any idea?thanks in advance.Marcel

I have a RAID-6 array of SSDs, 3.5TB in size, on my main mediaagent, that is configured as a single volume that contains both the index folder, and the DDB. For the past 4 months, we’ve seen an explosion of growth on this volume, almost doubling. My linux file server admin believes that one of our customer’s research projects is creating millions of small files, editing them over a few days, then deleting them; i.e. inode growth and free space is about the same, but of course commvault is needing to track and retain this information in each incremental backup.We added another SSD to the array in early June to hold off the array getting full, but as you can see, the massive growth continues.Our backup retention strategy is 3x incremental backups every day, Sunday through Friday, and Saturday is used exclusively to create a synth full of the weekly incrementals. At the end of each month, the last saturday’s synth full is retained, and all other incrementals and synth fulls are aged out.

I started a quick (Full) DDB Verification Job to determine how much space can be recovered with DDB Space Reclamation and I am wondering if the Total Data to Process is somewhat equivalent to Back-end size. Is it right? I'm re-reading the guide “Deduplication Building Block Guide” and planning some changes. Maybe adding more nodes. One more question regarding Back-end size (for Disk Storage). In the context of “Deduplication Building Block Guide”, Is “DDB Disk” a partition? If yes, so a setup with “4 Node with 2 DDB Disk per node” = 4 servers with Media Agent software installed with 2 partitions each one?     

Hi.We have an issue with one SQL servers which fails with the error message:Failed to generate collect file - path \Jobresults\JobResults\CV_JobResults\2\0\1172210\DiffDBList.cvfThe C:\program files\ commvault and folder below have Everyone - Full contrallThis is a SQL cluster.But the strange thing is that the job sometimes have a successful completion. Any ideas?

Hi Community,Wanted to let you know that if you are using Unix as a Media Agent and are installing patch level 11.20.111 you can have the issue that your library paths will be offline.I have seen this in live environments already on RHEL.Commvault has released a patch in the latest download 11.20.115:Issue: CvMountD service doesn't comeupPatch: 4835Kind regards,Jos

Hello everyone,I have an alert from CommVault that says:Description: A suspicious file [D:\ArielDB\Customers\APS\Ariel\Sets\Prd\Temp\hwot5ftk.afd] is detected on the machine [SRV-PRDP101]. Please alert your administrator.I read in https://documentation.commvault.com/commvault/v11_sp20/article?p=7879_1.htm that “A Honeypot file placed by Commvault mimics this user document and baits ransomware into encrypting this file.” This server is a virtual machine that acts as a file server for our production system and has the “restore only” client installed.  Because it is the restore only client, I believe that there’s no way for CommVault to place a honeypot file there to check for malware encryption.  Is this correct?  Is there a way to check the honeypot file(s) placed on a server by CommVault?Ken

I'm trying to assemble a list, for customer billing based on companies, of unique client object who are protected by all forms of protection methods. So think of application-level, file-system-level and VM-level and all within the scope of a company. So I though this would be an easy walk in the park by enumerating views:Lic_CUR_ProtectedVMs_vw - to retrieve a list of VMs who are protected on VM-level Lic_CUR_VOIs_vw - to retrieve a list of VM's who are protected using an agent.I would then make sure to filter out the duplicatie objects (I will have to do some filtering machine as I'm already noticing duplicate client computer with an _ in their names) and to remove the clients from the output of Lic_CUR_VOIs_vw who exist in the output of Lic_CUR_ProtectedVMs_vw because I want to make sure we capture all VMs running on an on-premise cloud platform which  doesn't support VM-level protection.Now I'm running into an issue in where the output of Lic_CUR_VOIs_vw is not showing clients who I

We have problem with backing up Oracle database via RMAN on Linux server. CommVault version is 11.20.9. When we kick off backup from RMAN it fails with these errors:RMAN error:RMAN-00571: ===========================================================RMAN-00569: =============== ERROR MESSAGE STACK FOLLOWS ===============RMAN-00571: ===========================================================RMAN-03009: failure of backup command on ch1 channel at 02/03/2021 20:55:06ORA-19506: failed to create sequential file, name="1024672_PPRFLPU_7bvm9l7h_235_1_1", parms=""ORA-27028: skgfqcre: sbtbackup returned errorORA-19511: non RMAN, but media manager or vendor specific failure, error text:   CreateOraObject20: Job[1024672] thread[29473]: Connection with ClOraAgent failed(180 secs) for channel=1./var/log/commvault/Log_Files/ORASBT.log:=============================================================================================================29473 7321 02/03 20:54:59 1024672 ::ConnectWithClOraAgent() -

Hi, I got a “DataBase Error” message while using my usual AD account  (single-sign-on) to log into the CommCell (this was always working until now) And the below is the from the EvMgrS log file19248 1298  08/08 16:32:05 ### EvSecurityMgr::userLogin() - Socket [0x0000000000000F2C]: Database error [-1/].19248 1298  08/08 16:32:05 ### ::sendResponse() - FAILED [DataBase Error.]19248 1298  08/08 16:32:05 ### handleLoginOperations() -  Encrypted Login Failed.Browser Session Id [1]19248 1fc0  08/08 16:34:40 ### TaskInterfaceDB::getOptions() - Loading default options into memory19248 3da4  08/08 16:34:59 ### TPool [EvMgrsSpooler]. Ser# [0] Tot [19], Pend [0], Comp [19], Max Par [1], Time (Serial) [0.001135]s, Time (Parallel) [0.001135]s, Wait [0.001130]s19248 3da4  08/08 16:34:59 ### TPool [EvMgrsProcessMessage]. Ser# [0] Tot [3], Pend [0], Comp [3], Max Par [1], Time (Serial) [0.000470]s, Time (Parallel) [0.000470]s, Wait [0.000205]s19248 3da4  08/08 16:34:59 ### TPool [EvMgrsProcessMessage]

Hello guys, I have a question. Is any way to get a list of failed items of O365 backup (Sharepoint, Teams, OneDrive)? I can see the number of failed objects but I cannnot see any details. I have searched the BOL but I couldn’t find any information about it. Rgds,Kamil

Hello Guys,In my CommVault setup, I have selected scheduled monthly first full backup job in auxiliary copy as shown in below screen snap, but its still selecting additional backup which triggered manually from HANA command line.  Similarly, if the command line triggers the add on job, it did not considered as first full of that month and picked up another scheduled job for auxiliary.  is any specific setting I have to consider which will not select the command line backup jobs triggered from HANA command line, this is happening specific to HANA DB backup.

Hello Everyone. i’m facing a weird issue regarding all the jobs related to a specific mediaagenti have a MediaAgent for sql backups and we have log backup runs hourly.i have recently upgraded the CommCell to 11.25.11since then all log backups start in waiting status with no errors it stay in wait state for hours and all log backup fails to start because of this behavior. i dont understand why this  behavior happens, or the upgrade maybe related to this behavior any tips ? 

Hello,The Data Aging jobs and Data Retention Forecast reports are failing with this error:CVSimpleDB::SQLINFO() - INFO: [Internal error: An expression services limit has been reached. Please look for potentially complex expressions in your query, and try to simplify them.] [RecNum:1, Object:daPopulateExtendedRetainedJobs, State:42000, NativeErr:8632, Proc:DaPopulateExtendedRetainedJobs, RowNum:1, Severity:17, LineNum:160, Spid:-1]The CommServe is running at FR11.26.31. There are 321 jobs in the jobs history.Could DR backup + CommServe Recovery resolve this issue? Thank you,Lubos

 why data transferred ‘0’?

We try backup PostgreSQL files but while we backup job started after a scan phase some temp files were being deleted by the PostgreSQL system. Then CV couldn't find scanned files, after that we took error.We try to additional settings(link down below) for sPGDirIgnoreList but didn’t fix the issuehttps://documentation.commvault.com/11.24/expert/21723_backup_troubleshooting.html Can you  help me to this issue ??  

hi alllately i received a lot of mails alert about File Activity Anomaly…i got from one specific server alerts about 4-5 files that found a suspicious file after checking the files, i deleted what i don't know, but there is few files that i know and they needed. i cant delete them. how can i “white-list” them? I still need them on the server, and just need to stop the alert on this specific file. is it possible? if so, how?thanks all:)

as a part of GCP cost saving, can we use small size CommCell server (standby) for HA DR (live sync) feature and change accordingly whenever required before making failover from active to passive server to make it active.

This is probably a really basic question but I just need validation that this is working the way I suspect it is.I have some huge Exchange mailboxes, some of them containing over 3 million messages.  I also set limits on how long my mailbox archive jobs can run so they are not active during the day and adding load onto our Exchange system.My question is, if a mailbox archive job is stopped before finishing does the next job treat the messages that were done as completed?  For example, a mailbox has 100,000 items in it and the archive Monday night completes 50,000 of them before being stopped.  Does the next job try to archive all 100,000 messages again or just the 50,000 that were not finished?

Hello CC I have an issue with a single node SQL server backup.  Im getting the following error Error Code: [30:403]Description: Failed to register job with Job Manager. Please check the job results directory as it is not accessible.Source: lom1door01, Process: SQLiDA I have checked the jobs location and the permissions and I opened it full access to All Users including our Commvault admin Galaxy account and still i get this error.  Anyone any ideas as to whats going on as Im stuck.  No results when I click on the error code.  Any help would be highly appreciated.

Due to Licence constraint we want to identify the nodes which are using commvault licence but currently not backing up in commvault. Our plan is to remove the licence.Kindly suggest how to generate the above report. Thanks in advance

Hi Team,  We are receiving the error: "All streams and multiplexing factors  of storage policy copy x are in use" Then all jobs go into waiting state. I have tried increasing the streams on the affected policy copies but its not working. Any ideas? 

Hello all , I installed a commserve server on redhat 7 , but i cant add Hypervisor this  error are indicated : Add hypervisorValidate VS credentials failed. Error [100:Failed to connect to vCenter server [10.10.2.99] as user [root] from access node [Commvault]. [Mono framework is not initialized]]Can you help me please ? regards