Self-Hosted Q&A

Cloud disk libraries are inaccessible from mediaagent after they are upgraded form v11sp23.51 to v11sp24.56 We see below logs:15480 32d0  07/14 17:23:55 ### [CVMountd] Curl Error: 27, HEAD https*********01/2LBV3M_10.29.2020_13.21/CV_MAGNETIC/_DIRECTORY_HOLDER_15480 2094  07/14 17:23:55 ### [CVMountd] Error = 12415480 26c4  07/14 17:23:55 ### [CVMountd] Error = 12415480 3a4c  07/14 17:23:55 ### [CVMountd] Error = 12415480 3fbc  07/14 17:23:55 ### [CVMountd] Error = 12415480 1a88  07/14 17:23:55 ### [CVMountd] Error = 12415480 15bc  07/14 17:23:55 ### [CVMountd] Error = 12415480 39ec  07/14 17:23:55 ### [CVMountd] Error = 12415480 1da0  07/14 17:23:55 ### [CVMountd] Error = 12415480 3f88  07/14 17:23:55 ### [CVMountd] Error = 12415480 2840  07/14 17:23:55 ### [CVMountd] Error = 12415480 32d0  07/14 17:23:55 ### [CVMountd] Error = 12415480 37c4  07/14 17:54:52 ### [CVMountd] CURL error, CURLcode= 27, Out of memory15480 1d38  07/14 17:54:52 ### [CVMountd] CURL error, CURLcode= 27, Out of m

Hi Team, Do we have commvault diagrams library to import and use in gliffy confluence to create backup Estate Arch easily ? I have very old infra arch diagram which was created years back , Now need to update the arch diagrams with commvault devices connectivity so I have Gliffy for Confluence using , if we have commvault defined images library to import will be greatly reduce my time on recreating the  Arch.

Our Proxy is on esx 7.0.3C, we use Pure’s Intellisnap to snap then the proxy mounts the snaps and commvault runs the backup copy. The backup copies are not running and the issue appears to have happened after the esx upgrade from 6.7 to 7.0.3c. 

Hello, Is there any report that can show “dependent/additional” media required for media refresh of selected media?

Hi Guys,I want to automatically kill the jobs in job controller, if it is waiting/pending state for more than 24 hours.I am aware that CV having the feature and it can be enabled under control panel > Job management > Job restart (tab). But the pain area is, we need to enable the option for 30+ job types by individually.  Do we any mechanism (workflow/qcommend) to enable the “Total Running Time” alone for all the job types at one shot. Thanks,Manikandan

Hell all,A customer asked me, if it is possible to restore a MS SQL backup to a time e.g. 11.:23:45 (seconds). During restore only minutes are shown. This is necessary to keep database and documents of a document system in sync. As far as I know in Oracle should it be possible.Thank you.

Hi,I’m looking into an issue with a VM that hosts a MySQL database. The MySQL admins are complaining about poor performance during VM Backups. My first guess is quiescing that is potentially causing issues. (Transport Mode is Hotadd)The MySQL database is also being backed up using the MySQL iData Agent. This works without issues. However, the customer also wants a filesystem consistent VM backup and that is where the issue comes in.Looking at the backup details and logs, I don’t see any issues.Any idea what next steps I could take here? I’m looking at the possibility to take a crash consistent snapshot to test my theory.

Good day all As we know the FR26 upgrade highlights the requirement to upgrade password complexity to Level 3.I’ve gone through all the local accounts (safe to assume the Domain accounts are not queried) and I’m still seeing the alert.I’ve looked to see if there is a way to list which accounts are the problem, but there doesn’t seem to be a way to list them.Does anyone have any solution to this?Thanks,Mauro

hi, After restarting the server in AIX,HP,SolraisIs there a way to prevent commvault service from starting automatically?

Hi All, Today I try to install linux SAP HANA agent.I following the below documentation Installing a Feature Release Locally on UNIX, Linux, or Macintosh Computers Using the Installation Package (commvault.com)I ran the ./cvpkagadd  but found the below error :*** could not find any installer to use.  I need immediate support  

Hello, I heard something about solution called Scaleset which is provided by AZURE. I don’t know how to start process of creation that solution to save some cost from machines.  Is someone have some experience in that type of solution? Regards, Michal 

Hello team OS: Wins2012 R2 datacenterCommvault Client version: V11/SP25.32Windows file system on the client indexing version :  2installed date:   Apr/2018 for some reason, locked file will not get backed up when ‘Track Access Time’ enabled Just wondering if this an expected behavior that locked file will not get backed up when ‘Track Access Time’ enabled or this is something Commvault development team need to look into ?   Tried:unchecking “Track Access Time” and then change the VSS setting for locked files only or as needed.  Once I make the change then re-enable “Track Access Time” , and it reverts to ‘’Use VSS for all files’ again.   

Hi All,During the PostgreSQL backup the C: drive is filling up to 100%. The database itself has about 400 GB on D: drive.The disk space used on C: is 34 GB when no backups are running. But 150 GB (whole disk) is used during backups.I need to prevent the C: drive from getting full during the backup.What fills up the C: drive?Is it possible to redirect it to another drive/folder?Any other ideas?Thank you,Lubos

How or is it even possible to enable a 25Gb link on hyperscale Dell r740xd2 reference architecture?  We have the optics and switches to do 25Gb.  But the server doesn’t seem to want to recognize it can do 25Gb.  Tried ethtool -s p1p1 speed 25000 duplex full autoneg offand ethtool -s p1p1 autoneg onUsing  Broadcom Adv. Dual 25Gb Ethernetwith a  P7D7R transceiver.  

Hello team OS: Wins2012 R2 datacenterCommvault Client version: V11/SP25.32Windows file system on the client indexing version :  2installed date:   Apr/2018 I just came across an issue where the ‘Use VSS’ option is grayed out from general tab of subclient properties and that causes backup failed on the locked files.I think uninstall/reinstall file system agent will work, and not sure why VSS option doesn’t active    

Hello, Commvault Community,I was searching for documentation about GlusterFS, but not sure if the lead I found really applies to what I want.   I was wondering if there is a way to globally exclude files that are of type “fuse.glusterfs”?   I found this in the doc, but not sure if it applies to what I’m researching.  Exclude Files From Backup Operations in Hybrid File Store (commvault.com)Situation:GlusterFS replicates data multiple times over the cluster, i.e. one file turns into 5 copies across the nodes in the cluster (assuming there are five nodes).  We have an exclusion list defined in the Global or Client Filters, but this only works if we know where glusterfs types are being stored. We recently discovered an unaccounted glusterfs nodes, and as consequences, files were being backed up five times.   As you can see, waste of resources.   Is there a way to filter file system types like that doc link I pasted?   That link defines excluding txt, jpg, bmp.  Not sure if this can be done

Hello Community, Will there be any impact to exchange online user mailbox backups due to the latest change listed on Microsoft digest? one of my customer is worried if this can impact backups by any chance.More information about change can be found under following link:https://techcommunity.microsoft.com/t5/exchange-team-blog/change-in-naming-convention-of-user-s-name-parameter/ba-p/3284733 

Hello!This is Stefano, I’m using CommVault since years.For business needs I have to migrate some of our clients from our existing CommCell to a new one (I already requested and applied the auth code for both).This use case is partially covered by online documentation, but some of the steps are not really clear to me.My source environment is the following:- CS running on a VMware virtual machine;- Media Agents are physical HPE boxes, and they uses some big HPE MSAs storage;- a few VMware subclients to be migrated. Some others needs to stay in the source env. With regards to VMware subclients, to better manage the migration I already moved the subclients in a dedicated Virtual Client, with the result to have:- subclients that must stay in the source --> VMware vCenter client "A"- subclients that must be migrated --> VMware vCenter client "B" As said, Media Agents are physical boxes and one of them does backup for both "A" and "B", toghether with other resources (AD, SQL, File Syste

Hi, A customer is using Debian as their Linux distribution choice. We are planning for Linux MediaAgents, so it’s natural that customer wants it on Debian, however looking at BOLhttps://documentation.commvault.com/11.24/expert/2822_mediaagent_system_requirements.htmlThere is only one version of Debian listed as supported platform for MediaAgent installation. To make it worse it is Debian 9.x which is pretty old already and currently partially, but soon to be completely EOShttps://www.debian.org/releases/stretch/ Is it just a oversight in BOL?Are newer versions on Debian like v10.x and 11.x supported as MediaAgent platforms? If anyone could share some information that would be great.

Hi Team,Is it possible to configure where the offline / decommissioned Database from SQL server will be removed from the Subclient ? 

Hello, TeamI am trying a decoupled install fpr SP20 on a server and i am getting Installation FAILED without much info. Push-Install also does not work.Please, see below the log and advise*******************************************************************  Machine            : DB-29A  Module             : Install.log  Commserver         :   Product Version    : 11.80.200.0  OS Version         : Microsoft Windows NT 6.3.9600.0  Date               : 6/15/2022*******************************************************************5796  4     06/15 11:04:03 ###  ManagedLogger::SetCLRThreadPoolMaxThreads - CLR ThreadPool's max threads is already set by another thread in the process. maxWorkerThreads = [1000], maxIOThreads = [1000], PID = [5796], ProcessName = [Setup].5796  4     06/15 11:04:03 ### ### ### - The setup is running in non-bootstrap mode5796  4     06/15 11:04:03 ### ### ### - ##########################################################################5796  4     06/15 11:04:03 ### ###

Hi,we create new client (Exchange DAG) and the discovery works fine. But the discovered member servers are not available. They are greyed out and I cannot select any of them. Our AD User accout is correctly configured. Any ideas?  Thank you.  

When installing Commserve in a Windows Failover Cluster, what actually lives on the cluster disks?  I can’t seem to figure that out from the documentation.

Hi All, we had the challange that we need to configure the MFA for the enviroment. So We add to every commvault account an mail adresse this had now the impact that all alerts will send automatacilly.  Is there any possibility to disable mail notfication for a list of users or group ?  Change settings for all Allerts is not an option also chaniging the mail adress is not an option. 

Commvault services goes into disabled mode after coming back from DR failover