Self-Hosted Q&A

Hello, is there a best practice guide if I want to separate a Commvault web server from the CommServe. I want to outsource the web server to its own VM. And another problem I would like to solve is the accessibility after a failover. We have a problem in our production environment that the web/admin console is not available after failover. In the production environment, the web server was disconnected from CommServe from the beginning.   Kind RegardsThomas

I have two tapes that are not in the "Default Scratch" Media Group. I don't know why. and I can't move them.One media in media group "overwrite Protect media" all taks, move, the media cannot be moved as it is not a spare mediaThe second media is in Catalog media and I don’t have the option to move it .these two medias were used like others medias that I use. For auxilary copies

Is there a link to where I can learn how to write commvault  qcommand?

Hi,My customer having issue where they claim suddenly they have prob to login to console due to 2 way authentication enable. It cannot send the email to the respective user. Anyway that can be done to disable the 2 way authentication without access to console? Refer attached picture for reference.

If we back up a 3000 user with 40TB Exchange data, what would be the expected storage usage taking into account deduplication and compression, with one year retention?

I downloaded the version 11 Download manager 22.9 MB, I go to install it and commvault install is blocked on my client so I have to get larger install package.I am on version 11.25.32, is there another install package that is smaller than 2gb / 11.25.36 I know before the install packages were 300MB.     

Hi all. Does anyone have any rough figures on the time it takes for the script to complete the work, and the media agent become available again?I have 6 Hyperscales in a block, with about 300TB of backup data on the block and am just wondering how long Activity will have to be disabled for.

Quick question. I understand the longest time per backup task is 10 seconds. Is there someway to get around that limitation?If no, that’s ok. I’ll just break out clients into separate schedule policies. 

hi vaulters, we face 1 client with readiness check failed, when look into cvd log at the client, there are repetitive messages25260 5a6c 06/08 17:02:35 ### ERROR: CvFwClient::connectToGroupOfCS(): Couldn't connect to any of the CS interfaces (COMSERVER,COMSERVER)25260 5a6c 06/08 17:02:35 ### ERROR: CvFwClient::connect(): Unable to connect to COMSERVER:8400: 0x80072747:{CQiSocket::Connect(290)/W32.10055.(An operation on a socket could not be performed because the system lacked sufficient buffer space or because a queue was full. (10055))} please kindly help and  thanks in advance dings 

We deployed 7 CommCell servers and got 7 Command center portal. Could Commvault provide centralize portal to manage all Command center URL?Our operation team want to access one portal, then they could click each Command center portal to finish these routine job.

Hi, Is it possible to backup the NFS drive mounted from the Client. I tried to add mount path in the subclient properties under content tab. Then run the backup but its failed. If possible what is the proper way to backup the nfs mount path from the Client.

I get the same Events in JavaConsoles EventViewer, but the Alert Rules don’t include all those new IDs. Do Admins need to manually update those predefined Rules or should the Upgrade have done that?

Hi team, A customer is performing the aux copy using Azure BLOB Cool storage as a target.(Source storage for 1st copy is DAS and Target storage is Azure BLOB Cool storage)Can customer change the BLOB storage tier type to Hot without any issue? Thanks.

Hi,Can some one tell me the difference between: SKUName="Commvault Backup & Recovery For Virtual Machines, Per VM (10-Pack)" SKU="CV-BKRC-VM10-VOI"  and SKUName="Commvault Complete DP For Virtual Machines, Per VM (10-Pack)" SKU="CV-DR-VM10"I believe the Complete DP For VM does not require extra file- or application licenses if the VM has also such a license.KRDanny

We have below query from our customer. Does the Access Nodes only require outbound connectivity to Office 365? Is there any requirement to configure inbound connectivity?

 I don't know why it happens on the server. (core,number)Is there a way to prevent it CORE? 

Hello I am having trouble logging in when running qlogin.The user logs in just fine on both console and command center.I get this error when trying: qlogin: Error 0x202: Failed to connect to QSDK ServerBefore I restartet Commvault services I got this error: qlogin error 0x70c failed to save token to a file Hope someone has the answer :) Thanks.

we deployed 7 ComCell servers, how to generate DR dump summary report? want to check the 7 ComCell server DR dump job on one page.

Hello, Everyone. So i have this critical issue. I have a Media Agent with LUNs attached to it, used as Libraries with all Mount Paths configured. Now, the Media agent has crashed. I have provisioned a new Media and those LUNs can be seen locally the new Media agent. I want to Library to pick the name of the New Media agent over the old one that crashed. This is very urgent for me, please. The company is one of our major clients.  

I have a media agent (no jobs going to it) that’s also hosting the webserver/console.  I’ve been informed of 2 java installs on this server and am being asked if they can be removed.  There is no Java console installed, but there is an installed product “Commvault Contentstore” as well as MS SQL server things installed for 2008 → 2012, and a MongoDB.  I’m not sure if these were part of some older Commvault products, or just something else some admin installed for some reason.it appears there’s a running commvault related SQL Server agent (“SQLAgent$Commvault” windows service) as well as a running “MSSQL$COMMVAULT” Windows service, but I cannot see any MS SQL related things in the Java console attached to this media agent (as a clinet/subclient)… so what’s the database for?There’s also these running Windows services (and some others commvault related, but these stood out):GxTomcatInstance001 - the webserver I presume, though IIS is also running?GxMONGO(Ins

Good day. I am busy testing Notes database and Transaction log backups & restores.I have scheduled a daily full and hourly log backups.Test restores from full backup work as expected, but the Transaction log restores do not restore any changes that occurred after the full backup. I did not select “Do not replay transaction logs” option.I have been reading through the Commvault documentation, but I am struggling to find detailed documentation around Notes DB transaction log restores.Any assistance would be appreciated.  

Hi all,Our customer using Exchange Archive and they want to access archive mails from outside without VPN. Web Server working on CommServe and hostname is like commserve.local. They created DNS record like archive.domain.com and they opened 8403, 443 ports on firewall.I used this documents to change URL on CommServe; https://documentation.commvault.com/11.24/expert/4344_changing_web_console_url_for_commserve_01.htmlhttps://documentation.commvault.com/11.24/essential/112096_updating_web_console_url_for_commserve_computer_using_command_line_interface.htmlhttps://documentation.commvault.com/11.24/expert/133401_using_virtual_name_for_web_service.html I can reach to web console and command center with archive.domain.com name but in the OWA, Quick look button still pointing the commserve.local. I checked Web Server URLs tab on CommServe Advanced settings, End User Url showing commserve.local. 

Hello ALL,Currently running a DDB reconstruction and encountered this Failed to Copy or verify Chunk [1123876] in media [CV_MAGNETIC], Storage Policy [xxxxxx], Copy [xxxxxx], Host [xxxxxx], Path [G:\CV_MAGNETIC\V_363047], File Number [17], Backup Jobs [ 46145]Access to the file/media denied. Access to the file/media denied. Source: xxxx, Process: DDBRecoveryPath can be access on the media agent. 

Hello,How can I remove a SVM I added in the properties of the netapp client (storage virtual machine tab)? 

Hi Team,We are working to upgrade our commserve envirement from 11.20 version to 11.25 version can you please help we process for the same, and how much time time it will take. we have one license server and one commserver and one is DR server rest we have 25 media Agent Server and 900+ client machine.ThanksVicky Kumar