Self-Hosted Q&A

I need to create more aux copy on the same tape storage pool. When I create the first aux copy I no longer have visibility of the same tape storage pool. Previously I also had the option to add the tape library directly, now there is only the choice of the storage pool.Until the SP24 version I still had the ability to create multiple aux copies.Thanks

I am registering a client using the following processhttps://documentation.commvault.com/11.24/expert/2121_registering_client_using_command_line.html I get the following error codes:  <clientError ErrorCode="67109714" ErrorString="Given authcode is not valid. Please provide the correct authcode to proceed with registration." errorLevel="2"/> <SimError ErrorCode="4294967295" ErrorString="Given authcode is not valid. Please provide the correct authcode to proceed with registration." errorLevel="2"/> I have used this authcode and I know it to be valid, what am I missing here?

Hello Community,anyone has any reason why i experience this error when I try to initiate backup and it stops at 5% and doesn’t move.Error Code: [23:4] Description: Read error on socket from MediaAgent. Source: commvlt-staging, Process: clRestore  

Hello Commvault Community! I know there is an option to upgrade the hotfix version locally for the Instance Failover using CMD which doesn’t raise Commvault services. In addition to the command itself, please let me know if there is anything else we need to consider when upgrading the hotfixes for the Failover Instance. I will just add that on the Failover server one of the instances already has the correct version, but the one responsible for Failover, unfortunately, doesn’twant to get up and I have to do it via CMD. Thanks&Regards,Kamil

[root@lft1joebloggs01 Base]# commvault restartFailed enabling commvault.Instance001.service to Systemd.Stopping Commvault services for Instance001 ...[root@joebloggs01 Base]# I get the above when trying to start or restart the Simpana services on a Linux server. This is causing an issue with both the backup and software updates as the communication has been lost between Commserve and client. 

Just wondering how many customers are aware Commvault has an enterprise support program that can provide you with your own Technical Account Manger? Take a look at the attachment, let me know if you have any questions about the program. 

We get many mails with anomaly notification, like this: We do not see any errors or events regarding this alert. Does anybody know why this alert was created? 

Hi guys,I am trying to create an upgrade rpm package.However, I am getting the following error.The Maintenance release tar is under the specified directory.I’m getting the same error on 11.24.34.Any idea, what I am doing wrong?Rgds,Kamil

Bom dia pessoal!Estou tomando o erro abaixo onde não trás muitas informações do que aparentemente está acontecendo realmente, segue o log abaixo:Failed with SBT library error [ORA-19506: failed to create sequential file, name="85544_XPR_t2117jlg_1_1", parms=""ORA-19511: non RMAN, but media manager or vendor specific failure, error text: ]Source: br5sap05, Process: ClOraAgentAlguém já sofreu com o mesmo problema?Adding translation:Good morning people!I'm taking the error below where it doesn't bring much information about what is apparently really happening, the log below:Failed with SBT library error [ORA-19506: failed to create sequential file, name="85544_XPR_t2117jlg_1_1", parms=""ORA-19511: non RMAN, but media manager or vendor specific failure, error text: ]Source: br5sap05, Process: ClOraAgentHas anyone ever suffered from the same problem?

Good day all I hope everyone is doing well.This one is a bit of a strange one.Customer has two VM’s (in Azure) that are clustered with IP’s assigned as expected.Servers were accidentally destroyed and rebuilt at an OS level only. No data drives were added. The request was to just to an ‘In Place’ restore and overwrite the two rebuilt VM’s.Once the restore process was complete it was noticed that the IP addresses of the two nodes swapped around.I am not convinced this is something that happened in the restore process as the job logs of both servers show the correct IP’s during the restore process.I’m not an expert in Azure support, so it is possible something in that stack could have caused this, or would the ‘In Place’ option have something to do with it?I do need to mention that the IP’s are assigned statically by Azure.I hope that makes sense.Thanks all.Mauro

Customer is planning to do commcell migration for endpoint clients. They want to know if the privacy and owner configuration will also be migrated during the process. Any help would be appreciated.    Thanks, Harwie 

Hello All,Is there a way to backup the F5 load balancer?RegardsAnanth

HelloWhen setting the subclient contents of the Linux Filesystem Agent in the V11 SP16 environment, I would like to know how to set it to the '/' path.It was not added by entering / in the add paths, and it was not added by clicking add after selecting the Agent Server name in Browse.

Hello!I would like to ask about the best processor options for a MediaAgent.Right now we have followed the MediaAgent hardware requirements from the documentation. So I have a XL MediaAgent with 16 CPU cores.Backups run just fine except for this big database (more than 100TB) that runs a synthetic full every two days. It takes about 9 hours to finish. Although the customer is happy since the old backup solution would take days for the same result, I would like to know if that time could be improved.Performance monitoring tells me that the bottleneck is the MediaAgent’s CPU. All 16 cores run at 100% while the synthetic full backup is running. So… I would like to know the following (for this current setup and also for the new MediaAgents that will be added to this CommCell):Will adding more cores help? For example, adding a second processor with 16 cores to the current MediaAgent (although it would double the recommended hardware requirements from documentation). Or would it be better to

Hey all, I have a question are there reports that show me the current year backups. Preferably the report shows where they are backed up and how they are backed up. 

Hello, We need to use the chargeback details report, but we also need to create alerts that report.Within the chargeback details report, we can configure alerts per server (within the chargeback details window). But how can we create alerts onthe “chargeback summary”? (for example on total media size). note: no, we cannot use the standard chargeback report for that, as that on a private metric server, and not accessible by endusers.  

Hello Commvault Community, I am looking for a report that will help me extract information in an easy and comfortable way (for example during the audit), where I can see what, when and where was restored database, similar to those virtual machines (VM Restore Details Report). If it matters, I mainly care about reports that include SQL Server databases. VM Restore Detailshttps://cloud.commvault.com/webconsole/softwarestore/#!/135/661/16848 Is such a report available somewhere? I searched all available at cloud.commvault.com/reports and unfortunately I didn’t find and now I don’t know if I need to create a ticket in Commvault support with CMR or maybe I can find something similar somewhere? Thanks&Regards,Kamil

Hi,just wanna ask if there is a way to increase the timeout session for commcell console?i know how to do it on command center and webconsole since i found that article but i dont see any for commcell console.

Hi,We are schedule to perform cv upgrade to target version 11.24.x. Part of our preparation is to download the target FR from the commcell console in Add/Remove Software but upon checking unable to select feature release from download and sync cache options. It is grayed out. If anyone who encountered this how do we enable the options so we could proceed to download our target update software. Regards.

Hello.I want to ask if can I delete archived log files stored on /var/log/commvault/Log_Files/Logs names looks like that *.log.bz2 Agent on RHEL 7.9  CV 11.20 with FileSystem and MySQLI found no information in documentationRegards

I am searching for older backups prior to the v2 indexing update. I remember there is a way to set that when doing the search. As it stands now, I can only see items after the indexing . Anyone else come across this?

Hi,Our customer was using Commvault without a web server and command center. We tried to add web server and command center packages to already installed commserve but it failed. We opened a case but they couldn’t resolve the issue. Our customer created new virtual machine for web server. I installed web server and command center packages on this new virtual machine but I can’t login with active directory users to them. We have a configured domain controller with SSO. We can login java console with both local and domain users but we can login web console only local users.Commvault version is 11.24.43

 - Use the next (0) Azure App information28580 16    04/29 13:00:49 1579 ### CheckForError - * HttpStatusCode.Unauthorized28580 16    04/29 13:00:49 1579 ### - - token refreshed20260 1     04/29 13:00:49 1579 ### PerformWebRequest - Web Exception generated [400] [BadRequest] [BadRequest] [Parameter 'DeltaToken' not supported for this request.]20260 1     04/29 13:00:49 1579 ### GetFullJobDeltaLinkUrl - Error in performing web request [https://graph.microsoft.com/beta/teams/<teamid>/channels/<channelID>/messages/delta?$skiptoken=<deltatoken> Commvault seems to be making a calls to the endpoint with beta version of the API. Anyone seeing this issue? If the same API is called using v1.0 instead of beta - in the HTTP REST API call above.We are on SP25.23. Will be updating it to the latets MR.

A server backup recently increased dramatically in size. Anyway to adjust the anomaly threshold for the time it takes getting backed up? Currently we receive an “long running job” alert every day only for that job. Thank you. Eric