Self-Hosted Q&A

I tried out the exception rule in Schedules for the first time, on an Intellisnap backup.I created a Policy with IntelliSnap Full, SQL Integrity check and backup copy job first SUN of month.Then I created one with Intellisnap Full Mon-Sun with exception on first sunday.When I looked it seems that the schedule didn't run at all on the first sunday.The exception was applied only once to the one MON-SUN. The exception should only be for that schedule I guess?Or did I get this backwards. //Henke  

(split from a previous thread)Thanks Mike I figured not possible as needing to chop that chain (first inc after sync synchronises etc).We’ll ned to keep the incs for the required retention and see if we can get synthetics running properly. Job summary only shows incs so no reasons for synth not running. However, what I see in job history for client is the synth schedule does kick in and runs its incremental (before) backup but then no synthetic full gets run.

Hight endpoint CPU utilization while backup

Dear Team,Does anyone have experience with storeOnce ?I plan to deploy Commvault Solution with HPE Store Catalyst2 datacenters2 HPE Store on each DCWorkload to backup are :VMware, Oracle DB, SQL, SAP/HanaI have no experience with HPE StoreOnceI plan to create on each store1 Store for VMware1 Store for SQL1 Store for SQLTransaction logs1 Store for Oracle1 Store for Oracle transaction logsI can’t use dedup or compression as it is handled by the StoreOnce.I will create A primary copy on the local corresponding store for each WorkloadI will create a secondary copy to the remote correspnding store  Stores(disk libraries) are share between MA1 and MA11 for non secure zoneStores(disk libraries) are share between MA2 and MA22 for secure zoneIf a Media agent fail in one Site, the other one continue the backup.attached a diagram of the architectureIs it the right way ?also, for databases, is it mandatory to have a dedicated store for Transaction Logs ? Thanks for your help ! 

Hi, is there a way to upgrade/migrate from the Classic OneDrive and Sharepoint Implemenation to the new one in FR22? GreetingsFlorian

Hi All,We have daily incr and monthly synthetic full backup but i got restore request to restore the entire data please let me know how can restore all the data,  shall i restore latest sythetic full and then incr or shall i restore or shall i restore Base full backup and latest incr backup, i tired both but user asking all data not restored

For some reason we have some tenants’ clients (VSA and File system) that have not been running synthetic full (set for weekly and part of plans).Is there a way we can create retrospective synthetic backups? We need to retain monthly backups for 1 year. Currently, we have the initial full and lots of incremental backup which of course won’t age until cycles/days are complete.

Hello, Our Customer has PostgreSQL systems. We are backing up some of these systems with block-level. I started seeing errors in incoming reports;Error Code: [80:123]Description: Snap Job [<Job ID>], Storage Policy [<Policy Name>] is skipped for backup copy as the job is not picked.Source: <commserve>, Process: JobManager We have a storage policy with snapshot copy and spool copy is enabled. In Job Selection Rule all backups selected. I couldn't find anything useful in the logs. Can anyone help me with this? Commvault Version: 11.20.27Commserve is a virtual machine Server 2019 installed.Media Agent is a physical machine Server 2019 installed.PostgreSQL installed on RedHat 7.7 and PostgreSQL version is 12.4.

Hello, I am not sure if my commserve DR is configured correctly on my lab.Is anyone can check if the config is correct please floating commserve alias is commserve.lab.localattached screen capture of cs01 and cs02 process manager Thank you !

Hi allAs title, do we need Python 2.7.x on commserve? I found nothing in book online mention that but it seems to comes along with commserve install bundle.  I.E. I was referring to this : https://documentation.commvault.com/commvault/v11/article?p=2801.htm This is current triggering our security sensor as Python 2.7.x is EOL BR,Mario

I am struggling greatly with how CommVault handles Exchange Online backup data aging. I have heard on numerous occasions that CommVault never actually purges message data from disk when an Exchange Online backup reaches its retention limit.It was explained to me that the data is just “marked as aged” and is never deleted from disk. Since there is no backup cycle (incremental forever) per-se with Exchange Online Backups that means the junk message I receive from Amazon today will persist on disk for all time.Please convince me how this is not a really bad solution - help me come up with convincing argument against moving away from CommVault for Exchange Online backups. Rumor has it CV is developing a way to properly purge/age data but there is no expectation it will happen any time soon. Thanks!

Hi all. Today we have a network setup where Commserve and MediaAgents resides on one network and clients on another.network seperated by a firewall. We use one-way direction connection, where clients opens the connection to the Commserve/MediaAgents. My questions is, wouldn't it be more secure to have a one-way direction connection from the CommServe/MediaAgents to the clients and not like we have it today. As I understands it, it was the standard way of doing the network settings in the “old” days. Regards-Anders

Imagine the following situation: You have a VM, with windows . Machine is called VM1. That VM1 has a file agent, and -for example- an Oracle system configured. That VM1 is being cloned, on virtualization level, to VM2. Of course, VM2 is being renamed on machine level to VM2. (hostname).How can we reuse the same commvault agent VM1 settings, and “clone” it to VM2.With that I mean : without reinstalling everything of commvault on VM2, and without the need to figure out the passwords which were used in VM1 Oracle agent.

Hi there! My task is to test how Commvault Endpoint protection works. However, I am still a little bit confused. How should I deploy Commvault Endpoint Protection client? There is only possibility to deploy standard File System agents to ensure backup and recovery of PCs, isn't?. So, where is the diferrence between standard Backup solution and Endpoint protection? In fact, what is the best Commvault product for disaster recovery of endpoint clients - specifically personal computers? Is it really Commvault Endpoint Protection?Thanks in advance for your help!

The file system backups are showing as successful(no warning) however failing to protect some of the files; I  am wondering why the job is not completing with partial sucess and showing it as a VSS issue.  Is that becuase there are no application specific vss writers for the application and hence quiesing is not working its magic [C:\Program Files (x86)\BigFix Enterprise\BES Client\__BESData\SiteData.db] The process cannot access the file because it is being used by another process.

I have a system which can only backup to an FTP site. We use a cloud-based FTP service for our FTP. However, I would like to retain a copy of the backups from that system in our CommVault environment.Has anyone used CommVault to backup an FTP site directly? I could, in theory, automate the extraction of the FTP data to a local file server and backup the data that way. However, it would be great if I could skip that step and grab the data directly into CV via FTP.Any advice?Thanks!

Hello,after a successful Feature Release upgrade of all CommCell and clients, is it possible to purge the contents of the software cache only related to the old version?I recently upgraded from SP17 to SP21, and I still have:CV_SoftwareCache\CVMedia\11.0.0\SP17_2206210_R682 CV_SoftwareCache\CVMedia\11.0.0\SP21_2957659_R830 Thanks Best Regards

Hello guys, When I try to execute the ./cvpkgadd command on a linux Centos to install a media agent, here is the message I receive :[root@localhost tmp]# cd Unix/[root@localhost Unix]# lsCommvault.app.xml  cvpkgseed  linux-x8664  pkg.xml.description  supportcvpkgadd           detect     pkg.xml      silent_install       version[root@localhost Unix]# ./cvpkgadd Using update installer /tmp/Unix/linux-x8664/LooseUpdates/CU9/linux-glibc2.3-x86_64/installer/newinstall.gz:[root@localhost Unix]#  Any idea ?Thanks !  

Hi everyone! i’m trying to renew my SSL certificates for Web Application, but when I’ve been done all steps and neet to import each signed certificates (only received a CRT and a CA.CRT certificate) which one must be applied for:Root CertificateIntermediate CertificateIssued Server/domain certificate Thanks for your support!BR

I have a CV 9 Linux 2.6.9-101.0.0.0.1.ELsmp client trying to backup to a dedup storage policy, and I get this error message:Error Code: [82:164]Description: Failed to open Deduplication Database (DDB) please check network connectivity.When I disable dedup for that client, the backup runs fine.I have other Linux clients of a similar (albeit, not identical) “vintage” that have no problem deduping to the same storage policy. One difference is that this particular client is behind a firewall, and I’m wondering if this is somehow the issue… although I can’t understand why this would be the case.We’d upgrade this environment if we could, knowing that CV 9 is not supported… but we can’t… so I’m asking this question here.Any help is appreciated. 

Hello,I’ve just installed a client with AD iData agent, pushing it from commcell. Unfortunately the AD backup fails due to no access / wrong user.I added the AD user as normaly done, “domain\user”, in commcell. But looking at the account used for AD backup on the client it looks like “domain\domain\user”. So it seems that commvault adds the domain to that user account.I’ve read the documentation but I can’t find anything on that. Can someone point me to documentation stating that behaviour.BRHenke

Is there any hotfix / diag available to address cassandra cluster discovery . We are getting the below error after we have upgrade the nodes to CV11FR22.9  clients running on CV11FR20.37 have no issues

Hello,My commvault is over capacity(license), and i need to release space.i already checked the retention of all backups and it´s ok, and SP and schedule is ok.i run the data verification to check what backup data i can remove and release space.The license reset has already been done 6x.Does anyone have any help?  

Calling all experts! Jobs ares sitting in the Job controller waiting with Error Code 19:1131 “Waiting for the services on the client [...] to come online”.  As best as I can tell, the services are running. 

Hi,i have updated my commcell from 11.20.17 to hotfix pack 36.When i look to the clients i see:Product Version 11.20.17 and Status Up to Date.Why? Is it not necessary to update the clients?RegardsDennis