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Dear Experts,I am experiencing an issue when trying to access the support.commvault.com portal.Using the username, password, and Commvault Verification Code allows me to log in, but I am immediately logged out after authentication.I am currently using Linux Ubuntu and the Chromium web browser.Could you please help me resolve this problem? Thank you in advance for your assistance.

I have a customer asking for integrating SaaS with service now. Sending alerts from SaaS to SNOW. I know the docs that describe this integration that we have are just for MSP. Could someone please help me out with what the web hook configuration needs to look like to send to snow?

SQL Backup getting failed with errorEncountered a network error. Could not connect to the CVD on the target MediaAgent to launch the DDB engine.  5884  1be0  12/09 16:19:52 739 <SC: 191> LaunchGroupRemotePart1: Cannot connect to CVD on host [DPCBKP02*DPCBKP02*8400]. Error [0xE8090010:{CCvNetwork::Attach_RemoteDLL(1579)} + {CCvNetwork::Attach_RemotePort(1453)} + {CCvNetwork::GetConnection(3327)} + {CSessionConnectionSocket::GetConnection(240)/EventMessage.0x09000010.9:16.(Remote machine [DPCBKP02]. The socket connect failed. Error returned [-1=Connection failed on sqlclust01: Error in tunnel to DPCBKP02: Connect failed: Failed to connect fd=1096 to 172.18.3.27:8403: Connection timed out]. Check Network Connectivity.)}]5884  1afc  12/09 16:19:52 739 <SC: 191> LaunchGroupRemotePart1: Cannot connect to CVD on host [DPCBKP02*DPCBKP02*8400]. Error [0xE8090010:{CCvNetwork::Attach_RemoteDLL(1579)} + {CCvNetwork::Attach_RemotePort(1453)} + {CCvNetwork::GetConnection(3327)} + {CSessi

Hi all,One of our customers is backing up a Red Hat OpenShift environment with Commvault. Using CV 11.40.xxI have some employees of this company in my training, and one of the guys asked me whether it is possible to restore a cluster to a DR site with a different cluster ID. They are having trouble with the Cluster ID, that's what I understood. SInce I have no experience at all with Open Shift, can anybody shine a light onn this? Thanks and kind regards,Henk

Good afternoon everyone.I have a question about Commvault's cloud libraries. A client would like to use Wasabi Object Storage, but I couldn't find any specific requirements in the documentation for using Wasabi as a library. Is there any documentation on this?

Hi Team,We are in phase of POC at a customer and need End-User accessibility interface screenshots that validates the archiving and cleanup process. Means how client site tools look like at outlook client, OWA and mobile devices. Much appreciated if we get the screenshots.

Dear All,  I am trying to build a HyperScale X Lab in our office. I am using sp40_13_hsx_prod_dvd_09152025_061956.iso it is failing on Creating Building Storage Configuration. Please assist.   

Hey,I was wondering if the VSA Proxy on VMware could have a Storage Accelerator role, so it could write directly to, for example, Flash Blade S3? "So, read data using Hot-Add, then write it to the S3 bucket and send only the metadata to the Media Agent/DDB.

Hi,Here is my situation :For a specific server plan, a synthetic full is missing for July and August. We have extended retention for this server plan on AirGap so that one full by month is kept for a year. I have Synthetic full with all VMs of the subclient for : May, June and September but I don't have Synthetic full for : July and August. The difference between these months is that we added a virtual machine in July and August. At the time of addition, there are full backups to back up only the virtual machine we just added. Here is the answer of the support :When a new VM is added to a subclient, Commvault automatically will take a full backup for that VM during the next scheduled backup. If, during July and August, the synthetic full backup for the subclient was not triggered or completed, it may be because the schedule detected that a full backup was required for the newly added VMs. As a result, the synthetic full operation was skipped for those months and instead a full backup w

Hey Guys,I have a question.My customer has several Windows 11 VMs on his Nutanix. The problem is we cannot backup them. I have already read here in the forum that you should simply remove the vTPM. But this is not possible for this customer. Does anyone have this case?Surely it must be possible to back up the VMs anyway?

Hi,I just learned, that the WebConsole is no longer available with 11.40.So far, so good.But what I really miss is the Report Builder, that is no longer available with new installations of Commvault.Are there any plans to make it available in the CommandCenter as well in the near future ?and if so, when will this happen ?rgdsKlaus

Hi together,we are currently running the Commserve on 11.36.65 and are using several clients with Centos 6.5 and 6.7. These clients had been upgraded from previous versions and are running with 11.28 and 11.36.Now we want to install a new Centos 6.6 (Intel, not Power). We are trying to use 11.20.40 and 11.28 and 11.32 but everytime we get the error: SIM install requirement failed. Please check the log files. The logfile contains exactly this message. Do you have an idea? Best regards.Michael 

Hi all.I hope to get some inspiration or thoughts about a new setup that I’m tumbling with. . I have a 11.40 Commcell and in this Commcell I want to use 2 MediaAgents. The 2 MediaAgents should be setup so that they can act as “failovers” for each other. So if MA01 is offline, MA02 can continue to run backups of clients for both MA01 and MA02 and also continue to do restores of data that MA01 backed-up.2 MediaAgents with separate SSD’s for OS, index and ddb. The MediaAgents is installed with Rocky Linux 9.6 I want to setup the MediaAgents with a partitioned DDB For the disklib I’m going to use a IBM storage SAN system that will be connected directly to the MediaAgents via FC.  As a start I’m going to create 12 Lun’s/disks, which are going to be zoned to both servers The Lun’s will be mounted on both servers On MA01 mp1-6 will be mounted with ReadWrite access and mp7-12 will be mounted with ReadOnly access. On MA02 mp1-6 will be mounted with ReadOnly access and mp 7-12 will be mounted wi

New vulnerabilities notification from Microsoft Defender for Endpoint on some servers there is an issue with opensslCVE 2024-12797 openssl 3.1.3.0d:\program files\commvault\contentstore\base\tessdata\bin\libcrypto-3-x64.dllopenssl 3.0.13.0d:\program files\commvault\contentstore\cvpython\libcrypto-3.dlld:\program files\commvault\contentstore\cvpython\libssl-3.dllopenssl 3.3.2.0d:\program files\commvault\contentstore\base\libcrypto-3.dlld:\program files\commvault\contentstore\base\libcrypto-3-x64.dlld:\program files\commvault\contentstore\base\libssl-3.dlld:\program files\commvault\contentstore\base\libssl-3.dll Is there someone with a resolution?  

So, I’ve inheirited this installation a few years ago.  One thing I never had to contend with, until now, is SAP.  We’re moving to the cloud and I simply need to disable a few databases from backing up.Now, SAP was done through the Command Center - I’ve been using the browser for everything to this point.  However, as I understand it (and this seems logical ...) - if we change things in the browser (which is “under the hood”), what’s done through command center may override those changes.  Thus, if it’s done throught the command center (aka, plans), it should be managed (as best as possible) through the command center.   This is akin to using stick-shift to automatic, it seems.Is this correct thinking?  Start with command center plans - work with it in plans/subclients and finish it with plans/subclients. Second - Ok - how does one disable a database backup in CV 11.32?  I have found “delete” on a database, but that smacks of delete the database - which is not what I wish to do.  In br

Hi Team,Im wondering if anyone has any success, or otherwise using S3 standard as a Primary copy.We will be deduplicating.That would not be my preferred option, as I always prefer faster disk than a Cloud-library offering, but the question is being asked.We do have some fairly large databases (a few TB’s) and I’m wondering how the throughput of say a 5TB DB would hold up in a restore situation.It would be good to hear people’s feedback on this subject.Thanks