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Q&A. Technical expertise. Configuration tips. And more!

9253 Topics
M
Byte
MauroByte
asked in Self-Hosted Q&A
Custom Dashboard configuration issue

Hi all I’m creating Custom Dashboards in Metrics Server for various business units.The creation of them is not a problem and all the info is there.I’m struggling when I want the view to be specific to client groups or storage policies as an example. When I edit the report that the tile uses, and I save the view, the info is correct. I then deploy that report to the Dashboard, but once refreshed the tile brings back the information for the entire landscape.I assume I’m just doing something wrong in my creation of the custom reports?Regards,Mauro

956
Mike Struening
Vaulter
B
Brg10
asked in Self-Hosted Q&A
File analytics report for endpoint backup

Hi,We are taking backup of 1.000+ endpoints and we are trying to analyze our backup data. Like; what is the percentage of pst files, or excel files? How much space do word file consume? and things like that. And we cant see relevant reports for this purpose. Does anyone know if we need activate/data insights licenses for this purpose or we can generate relevant reports without additional licenses? regards. 

1959
Mike Struening
Vaulter
V
Byte
VitasByte
asked in Storage and Deduplication
DDB access - performance transaction logs - SQL - Oracle

Interestingly enough there are 2 conflicting theories regarding SQL and ORA transaction log deduplication and pruning question. There is one from CV support engineer:  “We discussed high Q&I times and any way to reduce the load on the DDB.We both acknowledged that SQL Transaction Logs are not deduplicated, however you were curious if the T-Log backups communicated in anyway to the DDB which may impose any, albeit minimal, load or processing on the DDB.I was able to confirm that SQL Transaction Log backups do not communicate with the Deduplication process and therefore will not have any effect on Q&I times: https://documentation.commvault.com/11.24/expert/12434_deduplication_support.html””…………………………...But but but, other CV engineer says if the storage policy used for trans logs is deduplicated, CV is not smart enough and will try to deduplicate anyway. It will also involve pruning at the end of the cycle. And when I look at the jobs from deduplication engine level, I see my tran

41411
V
Byte
Stephen
Vaulter
StephenVaulter
asked in Self-Hosted Q&A
Commvault and Netbackup appliance

have a customer looking at moving to CVLT but bought a NBU appliance 1yr ago. Can CVLT write backups to that NBU appliance?

653
O
Vaulter
C
Byte
chris_ahnByte
asked in Self-Hosted Q&A
Restore option question

Hi! I’m chrisI want to know the meaning of the option ACLs only / Data Only / Both Data and ACLs I don't know which option to use  

7912
Aplynx
Vaulter
T
Byte
Tom EvansByte
asked in Virtualization and Containers
VM Socket License not releasing

Hi,We had a backup of a virtual machine that backed up on a host that wasnt included in calculations for VM Socket licensning. I have moved the virtual machine to a host that was included in the VM socket licensning and have taken an incremenmntal and Synthetic full (which in job properties show as being on the hypervisor host i expect) yet the VM Socket licensning is still showing as using a VM Socket license for the “extra” host.This has been the case for a few days so licensning would definitely have been refreshed.Any help to release this licnese would be appreciated.Thanks

149712
S
Vaulter
J
Bit
John1Bit
asked in Self-Hosted Q&A
Understanding Commserve communication requirements

Hi All,I want to be sure that I am understanding the Commcell communication requirements. As I understand it there is one commserve server per commcell. For agents on endpoints, the agents have to communicate on port 8040. For the agent to be installed SMB is also required. From a security point of view it seems very risk allowing one server access to the entire server estate! Am I missing something?

2815
Mike Struening
Vaulter
M
Byte
Marc FierensByte
asked in Self-Hosted Q&A
Convert the Commvault Commserve from a Microsoft Clustered CommServe to a CommServe with LiveSync

Hi, We currently have our CommServe running on a Microsoft Cluster server in a dual datacenter setup. We need to migrate to new datacenters where Microsoft Cluster is not possible / allowed. The idea is to convert the current CommServe from a MS Clustered setup to a CommServer with LiveSync. First migrate the CommServe to a Standalone solution and then setup the LiveSync on the Standalone solution.My question: Is this possible and what are the setup for this? Kind regards,Marc

1534
christopherlecky
Byte
T
Byte
TonyQByte
asked in Self-Hosted Q&A
Azure SQL Cluster "Unable to connect to remote machine [azjoebloggs.bloggs.com] Please check the network connectivity"

I am trying to set up a two node Azure SQL Cluster in Commvault.  The nodes get installed just fine, as does the cluster instance.  However when I try to add the database on this cluster I get the err message that’s in the title.  I’ve obviously changed the SQL name for security purposes but no matter what I try it will not add the new database instance.  Both nodes and the cluster instance are pingable from each other and from the commcell itself but cant add in a SQL database.  Ive configured the nodes as DIP’s in the control panel and the corresponding network settings show this. Anyone any ideas on whats Im doing wrong or missing?  Im tearing my hair out with this and have no issues with on prem sql instances. CheersTony_Q71

1863
Mike Struening
Vaulter
K
Byte
KelvinByte
asked in Self-Hosted Q&A
The system is over the licensed capacity

Hi guy, A few days ago, because of an oversight, our Commvault system license was over the capacity limit, then today, after I deleted loads of unwanted backups, the used license has been brought down to 14.202 TB, which is well under the total license of 17 TB. However, the “The system is over the licensed capacity / blabla” warning message just wouldn’t go away. So, I’m just wondering if there is anymore that I need to do ?

23627
Jos Meijer
Commvault Certified Expert
K
Byte
kszafByte
asked in Self-Hosted Q&A
Install Agent from CentOs server

I am asking for help in installing the agent from the console on CentOs servers:Error Code: [68:175]Description: Failed to install File System Core Package, could not determine processor/OS type of client.Source: simpana, Process: DistributeSoftwareI installed locally.Communication isAfter port 22, I installed locally.Check readiness works on the installed one.Cvping passes.Thanks for help!Kinga 

20514
Mike Struening
Vaulter
WalterBishop
Bit
WalterBishopBit
asked in Self-Hosted Q&A
Kubernetes "vm" not found

We have a job for our Kubernetes environment where there are three "vms" that are failing. The description in the General Tab has the details- "vm-ae25e5a6-a988-49d7-b485-f8d4cd9de3c3_653332_GX_BACKUP] was not found." Another error in the Events Tab indicates that this vm, "vm-bf48b8ed-1bdc-4a73-8954-4bc291167237_653332_GX_BACKUP] was not found." The Virtual Machine Status tab gives a Failure reason, "Virtual Machine not Found." for both of these vms. These vms have been added to the Content Tab within the Properties of the Sub Client (default). I can also see them when I browse for them. vCenter is creating Snapshots for both of these vms, however it appears that the Snapshots are deleted before they are backed up. Curious as to why this is happening and why they cannot be found. Event Description-Virtual machine [vm-b5a2ab24-676a-4050-867f-6110d65777b6_744463_GX_BACKUP] was not found. Please verify that the virtual machine still exists and that the host is in the connected state. If

4325
Mike Struening
Vaulter
V
Byte
VitasByte
asked in Storage and Deduplication
Pruning DDB performance issues

DDB lookup times spiked, SSD are old SATA and under heavy load seem to be very slow. Is pruning only related to a data that is deduplicated? If ORA or SQL DB transaction logs being written to non deduplicated storage policy is pruning at all relevant to that data? How much DDB is being used during pruning? Is it very DDB intensive process?

13735
Mike Struening
Vaulter
E
Byte
Eduardo BragaByte
asked in Storage and Deduplication
Set Location of exported Tape

Is there a command line or script to set just the Location property of a previously exported tape? The below Command did not work. ./qoperation media -o export -b 000298L6 -l RLS-0 -el "xxx - 05" -m xxx-ma-01 -v -tf /home/xxx/tokenfile.cvltRequest successful.[xxx@xxx-ma-01 Base]$ CommVault 11.24.12 

47312
Mike Struening
Vaulter
D
Commvault Certified Expert
DominicCommvault Certified Expert
asked in Self-Hosted Q&A
VMWare Continuous Replication (VAIO) Large VMs

Hi, we have a customer where we want to implement VMware continuous replications for his large VMs (11TB+).We have tested it with a small VM and it was running fine. but we have noticed that during the first sync it creates a VMware snapshot to backup/create the VM on the destination site. After the VM is created and the baseline is there the snapshot is removed and continuous replication is running.We have calculated how much time the first initialization has taken. The conclusion is that when we do this for the large VMs they will have a snapshots for almost two weeks. Now we are afraid that when we start a replication for this large VM and it will have a snapshot for two weeks, that after the first initialization the consolidation of the snapshot will give problems to the source VM.Is there anybody having a solution for the VMware continuous replication for large VMs? Is there a workaround for this like seeding or something?Regards Dominic

45810
Mike Struening
Vaulter
Y
Byte
YolandaByte
posted in Self-Hosted Q&A
Job Configuration tab location

Good Day.   I am trying to resolve a client backup issue (https://ma.commvault.com/Article/Details/5994).   The resolution says to change parameters on the Job Configuration tab of the client properties (see resolution below).  I am not able to find this tab when I search the client properties.  Please review and give me the path to this location.  Thank you. Resolution:Kill the current job and open the properties of the client. Under Job Configuration

622
Y
Byte
B
Byte
benjaminasByte
asked in Self-Hosted Q&A
Private metrics package install failure

Hi, I have a question regarding metrics server package installation. Comcell to which I want to attach metrics host is on 11.24.32, but metrics package I chose is v11.25.latest because we have 5 comcells in total and 2 of them are already on sp25 and if I heard correctly - metrics should be the highest version?Install is failing to check client install requirement with CommServe. When I specify commserve host name I can see in the logs @@COMMSERVE@@ instead of the hostname that I’ve specified as well.Error: 1900  8     04/12 14:39:15 ### ### ### - Error: Failed to check client install requirement with CommServe.1900  1     04/12 14:39:15 ### ### ### - Server Error:  (Error) Given package is not a valid package [67109493]. Any idea what does this mean? Not very informative.

2228
Mike Struening
Vaulter
M
Bit
ManjunathBit
asked in Self-Hosted Q&A
For Hyperscale 1.5 Operating system Post 7.7: version How many releases happened, what are those ?

Post 7.7 How many releases happened, what are those I need this Info 

582
O
Vaulter
A
Byte
AmitByte
asked in Self-Hosted Q&A
Extract the list of servers currently backing up in Commvault

There is a requiremment from Unix team to extract a list of Unix servers (no windows or other OS) currently backing up in commvault. Usually I am using report → job summary tab to generate other reports in commvault. Is there any way to generate only Unix servers which are backing up in commvault without missing any servers. Thanks in advance

7302
S
Vaulter
A
Byte
ameersyedByte
asked in Storage and Deduplication
Media agent rebuild. How to retain disk library backup data.

We have a Media agent MA1 (Physical Server) located at Site A with disk libarary still having jobs under retention till next one year. However, siteA is now decomissioned. We would like to rebuild MA1  and use storage at another site SiteB, but would like retain jobs which are still under retention.  Doing a backup job of CV_magnetic files to another disk library a good option What would be a best approach

4018
Onno van den Berg
Commvault Certified Expert
M
Bit
Michal DolezalBit
asked in Storage and Deduplication
Could not connect to the DeDuplication Database process for Store Id

Hi, I am facing error regarding connection to DeDuplication Database. It can be caused by many reason but my specific problem is that the directory with DDB is locked for write. This was confirmed by SIDBEngine.log and simply you cannot create folder in DDB folder.Status of DDB is ONLINE. I can freely read from it, I can freely travers through it, I can copy the folder to different place and here I can create files/folders inside without limit. There is no way to manage from CMV - it is not possible to backup, restore, seal, verify etc. I cannot move the partition. It seems as Windows/Hardware problem but….I checked windows logs - no events from disk, scsi etc.I checked filesystem - all looks fineI checked hardware events (it is HPE server, so iLO log, IML log, I checked smart array status)It seems that it is limited only to this DDB folder. On the same drive, same volume, different directory all working as usual. So there is no write protection on drive or volume level (checked by dis

73896
L
Byte
H
Vaulter
HarwieVaulter
asked in Self-Hosted Q&A
Apache Vulnerability CVE-2022-24112 - Is this affecting Commvault ?

May I know if Apache Vulnerability CVE-2022-24112 is affecting CommvaultCVE-2022-24112/CVE-2022-24112.yaml at main · Mr-xn/CVE-2022-24112 · GitHub

2906
H
Vaulter
S
Byte
SebboByte
asked in Self-Hosted Q&A
Decoupled install and editing .properties file in /etc/CommVaultRegistry/Galaxy/Instance001/CommServe

@Mike Struening  Just wondering if there is a dirty way of installing in decoupled mode and like adding the “sCSHOSTNAME / sCSINTERFACELIST” FQDNs of CS to the .properties file in /etc/CommVaultRegistry/Galaxy/Instance001/CommServe Any idea on this  thanks  

187013
S
Byte
F
Byte
faiezByte
asked in Self-Hosted Q&A
Failover assistant tab didn't show any status

Hi Alli’m new to the commvault,anyone facing this kind of issue.In the process manager > failover assisant tab it didn't show any status.There is pasif and active was configured for this  Also found this from log. Anyone can help me identify issue from this log 12400 1     04/12 12:40:26 ### ### MainWindowViewModel.InitGxMainWindow() - ---------------------------------------------------------------------------------------------12400 1     04/12 12:40:26 ### ### MainWindowViewModel.InitGxMainWindow() - Initializing GxAdmin MainWindow12400 1     04/12 12:40:26 ### ### MainWindowViewModel.InitGxMainWindow() - GxAdmin launched from instance Instance00212400 1     04/12 12:40:26 ### ### MainWindowViewModel.InitGxMainWindow() - GxAdmin Multi instance mode is set to : Disabled12400 1     04/12 12:40:26 ### ### GxClientInfo.GetSimpanaInfo() - Getting Data for instance: Instance00212400 1     04/12 12:40:26 ### ### GxClientInfo.GetServicePack() - Service Pack : SP16 12400 1     04/12 12:40:2

5653
F
Byte
E
Commvault Certified Expert
euMikeCommvault Certified Expert
asked in Self-Hosted Q&A
Can't configure content in Exchange Online App

Hello, I am trying to configure content in O365 Exchange App.A soon as I click on Content tab this error pops up:I can browse my mailboxes, even select them, and click on Save button in the configuration window. But then it throws up an error and nothing happens.There is a SQL error in AdMailboxMonitor.log:223840 32b74 03/30 15:57:02 ### **** AdMailboxMonitor.exe started with command line [-o autodiscover -a 2 -c 179:accessnode.corp.com*accessnode*8400 -refreshInterval 0 -sc 20 -cn accessnode -vm Instance001 ]223840 32b74 03/30 15:57:02 ### Current directory set to [C:\Program Files\Commvault\ContentStore\Base]223840 32b74 03/30 15:57:02 ### m_strVMName [Instance001]223840 32b74 03/30 15:57:02 ### m_VirtualClientId [179]223840 32b74 03/30 15:57:02 ### m_strVirtualClientName [accessnode.corp.com*accessnode*8400]223840 32b74 03/30 15:57:02 ### m_CommCellID [2]223840 32b74 03/30 15:57:02 ### refreshInterval [0]223840 32b74 03/30 15:57:02 ### m_AppID [20]223840 32b74 03/30 15:57:02 ### phy

3573
Mike Struening
Vaulter
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