Commvault Cloud Topics

Hi,In the Command Center, unlike the Commcell Console, there are not all types of restore.Obviously I log in on both consoles with the same company and the same user. 

i need to understand current license usage and calculate remaining license capacity

Hi All, I would like to ask for some better ideas than mine..In particular I need information if client has it’s backup activity enabled/disabled on client level and if so, collect it’s commcell name as we have 2 commcells in our environment. Also, client shouldn’t be deleted (greyed out in Java GUI).Here is the snippet of code to get the general idea for what I need. def check_config_on_client_level(self, cloud_vms): """This method will check if disabled for backups in cloud2 vm has backup enabled on client level in commvault""" bad_client_level_config_vms = [] for api in self.cs_url: api['headers']['Content-Type'] = 'application/json' for vm in cloud_vms: request = api['url'] + f"Client/byName(clientName='{vm['vm_name']}')" response = requests.get(request, headers=api['headers'])

Anybody used gzip with --rsyncable to increase dedupe efficiency and does it actually help?  People still like to do app/database dump and pickups its all good until they compress the dumps and you convert the pickup backup from tape to disk dedupe.  Since dedupe doesn’t like compressed files as a source there’s rumors that --rsyncable option will help here.This option uses a totally different compression algorithm that's rsync friendly and only increases the compressed size by about 1% when compared to the regular flavoured gzip file.     

How can different retentions be implemented for Exchange Online Backups?For example 30 days on primary copy, and 180 days on secondary copy.One can create a Storage Policy / Plan with such retentions, but as Exchange Online uses dedicated Exchange Policies for retention, this won’t achieve the desired outcome.A mailbox can only be assigned one Exchange Retention Policy, defining how long the messages are retained for after receiving them / them being deleted, but that will take effect on all assigned backup copies.Due to size and cost limitations, having one retention for both copies is not an option unfortunately, so I’m wondering if this is possible at all.One idea could be to run periodic full backups (archive but select “convert to full”) and then have the secondary copy on selective, only using the monthly fulls for example. But this will create massive overhead if we have to run a full backup of all Exchange Online mailboxes once a month or s

Hello,I have a new DDB with 2 partitions but i only want 1 partition. The ddb is empty, how can i remove one of this partitions?  

Hello,after upgrading from V11FR20 to V11FR24 I noticed a new schedule policy named “System Created DDB Space Reclamation schedule policy” which was disabled by default.I basically know what the Space Reclamation functionality is about, and the policy has all our deduplication engines assigned. But when initializing this policy it finished in less than a quarter of an hour and from the logs only one dedup engine was processed. Another manual start just gives below error message. Can anybody explain to me what this schedule policy is about and how it is supposed to work? 

Hi all,after some time we are facing another serious issue. There is no available space on the disk library. Ayayay.We have tried to find if there are any unprunable jobs. There were some of them and therefore we have set option to ignore cycle retention for disable subclients. Unfortunately, only small amount of GBs have been aged. Now, there is a question what to do next. I have no idea how to find what can be deleted in order to make more free space for the backups. Moreover, there will be quit a big deduplication ration, so even manual deletion of some jobs do not have to be useful. Maybe, one useful information can be that during the last month there were increase in data cca 10TB, which is 10 percent increase. Is there possibility to figure out what data did this increase? Is there any generule rule or useful tool within the Commvault to fight with this issue?

Hi,I’m configuring O365 mailbox backup through Command Center since this is the way to configure using azure AD. I understand that the backup/ archive of O365 is incremental forever. My audit required me to have the monthly copy of my backup to be stored offsite (tape). For O365, how can I achieved this? Can I add Full backup at the plan level? Since synthetic full is not running at all.Regards,Fauzi

I have general slow performance from my backend storage.  How can I determine the issue on my backend storage?

@Mike Struening Hello Guys,for add a new physical(first) library to a CommCell, what´s the best procedure and sequence to add?The customer need to send the historical data to a physical library(Fujitsu LT20) and generate new Full Backup, and  need to send 3 times (backups full) before erase data.

I might be missing something obvious but is there not a way to schedule a one-time/ad-hoc backup of a single database from within either the web-based Command Center or the desktop CommCell Console?To clarify:I know where you can backup a single database, on-demand, from the web-based Command Center and I know where you can schedule a one-time backup of an entire instance/subclient but I don’t see where you can combine those two scenarios to create a scheduled backup of a single database.

Team,Is there any drawback  if use sharing of mount paths using data server IP instead of local credentials.Will there be any impact on recovery throughput if we use data server IP instead of local credentials for sharing of mount path between media agents in Read mode ?https://documentation.commvault.com/11.24/expert/9391_sharing_mount_path_using_dataserver_ip.html

Does anyone else find the User Permissions overly complicated/not intuitive? Using the built-in “View” role applied to a user group at the Comcell level seems as though doesn't actually give “View” on everything.Example: “View”  only shows Command Center dashboards Overview and Activate. No virtualization or Hyperscale?Are there any best practices from a Ransomware perspective (without the obvious least permission statement) to give a user access to the whole environment for monitoring purposes, allow to backup/restore but prevent the ability to delete any data?Thanks 

Dear community,I am trying to restore an ec2 instance to VMware on premise.Actually we do that manually but if I can do it by Commvault that will be very helpful.here is the log file for the restore job The VM is created on VMware but I think that the transfer of data is not done correctlymore informations.on premise we do direct SAN transport mode.when I cross restore if I leave the default settings it uses the nbd mode.   Thanks !!  -------------------------------------sample errors :4184  2848  09/22 13:27:01 147179 10-# [DM_BASE    ] IncrOvlThds: Changed Simulated Ovl pool thread count. Max=32, Min=4, Limit=64, Rdrs [1]4184  33c8  09/22 13:27:01 147179  [DEVICE_IO] DirectReadFile() - Error:  Message: The operation is not valid for the object's storage class4184  358   09/22 13:27:01 147179 10-# [DM_BASE    ] SyncWithReadAheadThread:

Hello, We have a kvm server, running virtual machines, Is there a way to backup the VMs and not just the file system? in order to be able to restore a vm and not just the files. thanks.

Hello,On one of my sites, when I try to browse the vCenter, it takes a very long time before I can see the list of VMs.Also on a client, when I browse the folder hierarchy. Any ideas ? Thanks  !!!

Hello all,I’m stuck since a few days, I’m trying to setup O365 backup with only the Command Center for demo purpose with the FR25, and even though I’m following the related doc (https://documentation.commvault.com/11.25/essential/130384_create_office_365_plan_for_exchange_online.html) I never get the option to add an O365 plan in the menu as described.I pass and repass the requirement, but I’m stuck Could you give me some hints ? Thx  

Hi guys, The Customer is trying to get an access to DR Backup SET folder (Commvault Cloud).https://documentation.commvault.com/commvault/v11_sp20/article?p=131053.htm However, after log in to the cloud.commvault.com he cannot see the CommCell Dashboard section. I asked Pragya to set the Customer’s account as a Parent Account Owner, but the CommCell Dashboard section isstill not visible for his account.   Is anything else that we can do to unblock the CommCell Dashboard section for the the C

Hello FellasIn context of SuperMicro Hardware, the HyperrScale X 2300 has considerably high expansion capacity than other manufacturers but down side is Hardware performance issue, i have encountered multiple nod’s failure due to OS Drive disappearing from board / BIOS.if anyone else experiencing anything similar or any other issue

Hello -We just moved a Commserve to a new Virtual machine using the CSRecoveryAssistant.  I am switching my customer over to the command center as we are refreshing media agents and storage.  When going to the dashboard, all I get are “oops something went wrong” multiple times.  I assume it is pulling info for the various tiles and can’t.  Is this a SQL issue of some sort?  What can I do to troubleshoot this?  Also, we are unable to see existing SQL clients in the Command Center.  That may be normal but I wasn’t sure.Thanks!

Hey all - I am working with a customer and we have the command line backup for a SQL instance working just fine using an xml file.  What we can’t figure out is how do we do just 1 database on the instance?  We see the api call in command center but it doesn’t translate to the xml.  Anyone have the magic command?  We tried adding <databaseName>xxxx</databaseName> right under instance in the xml. Attached a sample of the xml.

Hello guys,I’d like to join your conversation.Is it possible to have a disproportion between ‘Size of App’ and ‘Size of Backup’ like this? Rgds,Kamil

I have one-drive and exchange online backing up to a MA in Azure with blob storage, this all works fine - but I want a 2nd on-prem aux copy. I’m happy with with the network costs, traffic and on-prem disk capacity. The storage plan uses Cool in the blob, when the aux copy runs, it stop/starts with recalls for each chunk. Idea 1 - Ideally the aux copy should trigger a workflow like the restore job to recall the chunks all in 1 go, can this be enabled or something in the dev pipeline? Idea 2 - create a new extra ‘Primary’ with hot storage and 7 days retention, copy this to the existing 6 months Primary (cold) and copy to the on-prem MA Idea 3 - change the plan to hot, but I would prefer to manage costs Idea 4 - ? Cheers 

Hello,during DR backups or “Send Log Files” from Commserve,  very old ( > 2 years) files are collected and sent to DR locations and cloud. There is for example a 50GB InstallMongoDB.log file from 4/2020 in AllUsersProfile_1636362050 directory. These logs then increase the DR backups significantly. I tried to find somewhere these logs, but I cannot find them.Could please anyone advise, how to prevent sending of these old log files ?Thank youJiri.