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Commvault Q&A, release updates, and best practices

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Matthew M. MagbeeSocial Yottabyte

posted in Storage and Deduplication

Using server 2008r2 as a media agent after FR22 .3 update

This is a conversation post after my initial post about FR22 .3 This is more of a findings topic/conversation .I had three older wk8r2 media agents ( now replaced) that experienced widespread issues after going to FR22 .3NOTE: none of these issues are/were recorded with Commvault as actual issues. The decision to replace/Migrate the OS was made at the 11th hour after working weeks on these issues.The basic application appears to work just fine with 2k8r2 fr22 .3 - Readiness, services running ,can run jobs etc. The issue we were running into was consistent across all three. And the only 2k8r2 media agents in our environment's I knew it was an issue. Seemed too coincidental not to be.After the Fr22 .3 update- within 4 hours our jobs started experiencing all or some of the following errors:Pipeline errorsMedia mount services device not readylibrary full.Even when attempting to select new snap mount hosts for jobs i was getting connection refused messages in the GXTail event logs.The mos

2 years ago

Vladan KojanicByte

posted in Share Commvault best practices

How to take advantage of a modern backup solution in the COVID19 crisis and how to help employees work from home

When the pandemic hit, we were forced to quickly adapt and answer a bunch of questions we’d never asked ourselves: how can we keep in touch with our colleagues when we’re not in the office? And how can we make sure we are still efficient while working from home?It quickly became apparent that one, seemingly small issue could prove catastrophic: our information system is designed so all business documents are located on our servers and on our work computers. But this also meant that many wouldn’t be able to access these documents from home.Since the employees were already familiar with the backup system, this new opportunity only confirmed our desire to modernize the complete system and to digitize business processes.Everyone was aware that these changes were necessary, that it would help them work through the emergency, and, most importantly, that working from home wouldn’t be an insurmountable problem.A new short manual was compiled to help employees adapt to working from home, with a

2 years ago

drPhilByte

asked in Storage and Deduplication

Anthony.HodgesCommvault Certified Expert

asked in Developer tools, integration and automation (workflow/REST/Powershell etc.)

CommCell Info and CommCell License API's

Hi everyone. I have had a look through the commands on offer via REST, Python and PowerShell. There doesn’t appear to be anything for CommCell Info/Licensing. Is there anything for this in the works?

2 years ago

Sunny48Bit

asked in Commvault Q&A

Transferring Ownership of Commvault Report

How to transfer the ownership of Commvault report to other user so that they can edit it whenever needed.

2 years ago

Dave SByte

asked in Commvault Q&A

Automating restores for routine validation of library integrity

I am looking for a way to automatically perform a sample of VM restores on daily\weekly basis from the most current backups from them. Long story short, I ran into a data integrity issue on one of my libraries and had no idea. I.E. VM Baselines were referencing a chunk on the library that did not exist. Therefore, any restores that referenced that baseline kept failing. I have my backups set to full instead of synthetic full which future backups never indicated a backup failure. Since this incident, I would like to start routinely validating that VM restores actually work. Plus this was on a CV Ransomware webinar slide earlier this month about validation😊. It does not look like this can be done natively within Commcell. Or can it? It looks like the road to go down is the use of the Commvault PowerShell module and calling upon APIs. Does anyone perform this kind of validation today? How do you accomplish this?

2 years ago

neuwiesenerByte

asked in Commvault Q&A

Why is Download Center and Commvault Store not synchronized?

Hello CCIs there a reason why not all reports are listed in the commvault store? I was trying to download the file anomaly report from the store. However, this is not available there. I will have to download it from the download center (cloud.commvault.com).

2 years ago

Jay SonBit

asked in Storage and Deduplication

Aux copy error: may not be copied as we failed to get array controller Media Agent, make sure to set an array controller Media Agent for source Array, will be retried soon

In our CIFN environment, we would like to take snapvaults from our primary (snap copy), under our storage policy. WE are currently using Open Replication (not OCUM). Our initial (copy) snapshot works fine but aux copy (snapvaults) are not. Here is the message under the Progress tab when job initiates. Error: Data to Storage Policy [storage-xxx] Copy [snap_vault] may not be copied as we failed to get array controller Media Agent, make sure to set an array controller Media Agent for source Array, will be retried soon. Any ideas?

2 years ago

EmmanuelTBit

asked in Commvault Q&A

Export history Backup client VSA to a new client VSA "VMWARE"

Hello, my configuration : Detect configuration from Commserve : vsa client vmware : vcenter1 OS : Windows Server 2012 R2 Indexing Version : V1 Virtual Server : Working behind Proxy MEDIA Check Readiness : Not Ok because OS Version isn't WindowsBackups scheduled tasks : working fineActual configuration : vcenter1 OS : LINUX VMWARE An idea to update os version on Commserve client vcenter1 and keep backup history and configuration subclients ? i try it this solution provide from Commvault : Clone Client Dataset https://documentation.commvault.com/commvault/v11/article?p=110180.htm But didn't work Force to deploy a new vsa client and reconfigure everything and also lose the unified backup history to receive checkreadiness status OK ?

2 years ago

Umesh YadavBit

asked in Commvault Q&A

what type of backup user required for Nutanix backup.

what type of backup user required for Nutanix Backup.

2 years ago

Philipp SwobodaCommvault Certified Expert

asked in Commvault Q&A

Windows Firewall Rules

Hello, did someone may know why the old way of adding firewall rules with the script are not running anymore on new deployments ? As you can see there are only two firewall rules deployed on the installation. May someone can explain why this changes are done ? Many thanks and best RegardsPhilipp

2 years ago

dudeByte

asked in Virtualization

Kubernetes Node OS Requirement

SP20 doc says that Windows Server 2012 R2 is supported, then you jump to SP21 doc and it says that only 2016 and 2019 are supported.Is this correct?SP20: https://documentation.commvault.com/commvault/v11/article?p=123637.htmSP21: https://documentation.commvault.com/11.21/essential/124720_hardware_specifications_for_access_node_for_kubernetes.htmlTks

2 years ago

TP_EricksonByte

asked in Virtualization

Changing User Account for a backup?

So we have certain servers/vm’s that are in a controlled environment that only has certain level of permissions to have access to. The primary user account we use for are normal backups does not have access to this environment inside of the Virtual Machine Client for vm backups. I am wondering if there is an easy way to change the user account the vm backups use so that i can have it use my credentials which does have access in order to get a backup through a vm backup?

2 years ago

Nik14Bit

asked in Commvault Q&A

Network Ports required

Hi Team, Please let me what are the ports that we need to open for the backup process. In which direction we need to open the ports.Commvault to client Client to Commvault system

2 years ago

Top JimmyBit

asked in Commvault Q&A

Removing clients from schedules

What is the recommended process to remove a client from a schedule? Edit association or decouple from schedule?

2 years ago

BryantVaulter

published in Commvault Q&A

Finding and accessing private Teams Chats

On or around October 5 2020, Microsoft changed the mailbox location where Teams stores its compliance records captured for personal chat and channel conversation messages. Microsoft didn’t communicate this change, presumably as they thought that compliance processing is a background task that tenants cannot control. What changed?Compliance messages for private Teams Chats were previously stored in \Conversation History\Teams Chat Folder but are now stored in a non_ipm_subtree folder called TeamsMessagesData.For about a month after the change, Teams compliance records existed in both the old and new locations in Exchange. As of Nov. 6th, in accordance with their 'Plan of Record', Microsoft ran a background process that moved records from the Exchange Team Chat folder to the new folder TeamsMessagesData. What’s the impact?In terms of programmatic access to these messages, this change affects the ability of the Graph (and Outlook REST) Endpoints to access them. While you could never acce

7030

2 years ago

DnyaneshBit

asked in Commvault Q&A

VSA Backup job failure alert not showing failed VM name in mail body

Hi,We have requirement to generate auto ticket in SNOW for backup failure using SNMP alerting .We have enabled and configured alerts and we are receiving the alert as well.When filesystem backup gets failed we are receiving alert with client name and below details as expected.Error Code: [24:42] Failure Reason: Machine Name:However when VSA Backup fails with error , its not showing this above information in alert (Mail body) instead its sending attachement which contains Machine Name & error.Attachement contains below information:-ServerName Failed Unable to quiesce guest file system during snapshot creationCan anyone please help me on how to get the VSA Backup(Machine Name) in mail body using alert or any other method which give me the intended output on email or SNMP ? Thanks in advance.

2 years ago

DSchatBit

asked in Commvault Q&A

Postgres - pipe Log Files directly to CommVault

Hello,I'm new to CommVault, we are just starting getting it set up for production. We currently are running our backups on TSM but are preparing switching to CommVault. Is there a way to send completed log files directly to CommVault per pipe or other methods? That is how we do it with TSM. When a log file has been filled completely it gets piped directly into TSM. No waiting at all. The suggested method of placing the files into a separate archive with the postgres archive command doesn't appeal to us that much, it would nice to have the completed files go directly to a Log Backup instead of parking them, while you wait for CommVault to pull them.Any suggestion would be much appreciated!We are running on RedHat 7 with Postgres 10 and 12.Thanks!

2 years ago

Philipp SwobodaCommvault Certified Expert

asked in Commvault Q&A

MSP Specialist

Hello, is there any technical person in commvault available for MSP related topics and questions?I have get the information that could be a little bit diffiicult, but for me us an MSP Partner it is a little bit difficult this answer, so may someone knows someone which is able to discuss with us some msp related points?many thanks and best RegardsPhilipp

2 years ago

Matthew M. MagbeeSocial Yottabyte

posted in Commvault Q&A

FR22 .3 update

Seeking feedback on the .3 patch for FR22. I have noticed quite a bit of pipeline faults and failures since the patch. We are working with support on these issues, but i wondered if anyone else was seeing similar events and if they too have submitted MA tickets.

2 years ago

ArnoldBit

asked in Commvault Q&A

CV snapshot in netapp array is not automatically removed once new backup run.

I have issue that the CV snapshot on our netapp array is not automatically removed and it causing to overflow the snapshot reserved and taking the actual of NAS space.can you share how we can fix it.

2 years ago

Philipp SwobodaCommvault Certified Expert

asked in Commvault Q&A

MS365 - Onedrive Backup

Hello, we are deploying our MSP Environment for MS365 and we found some issues with this in combination with some features where documented but not in the console for some reason. In Detail we are looking for adding users over ad groups for onedrive for business which is documented in theat link but not in the console. We can only add users and this is in big teants a not useable way from my point of view because when you thinking about a big tenant with something like 1000 users you can not add manually this, it is an big error source from my point of view and the feature is there for mailboxes from MS365 which is great but not for onedrive for business. https://documentation.commvault.com/11.22/essential/93693_creating_user_defined_user_group[…]p_specific_user_accounts_for_onedrive_for_business.htmlthanks for your replys and your support in that question !

2 years ago

Sandy11Byte

asked in Commvault Q&A

rac client and multiple commcell

I have commvault clients installed on the nodes in exadata cluster. Both the RAC clients and the FS clients for this cluster currently backup to commcell A.What do i need to do if i need to backup one RAC client to commcell A and one RAC client to commcell B?Will i have to install a second instance of commvault client on the exadata nodes first?Thanks

2 years ago

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