Getting Started

I just started with Commvault and need to figure out my VMWare licensing.

I have some Linux files that I need to restore to a Windows server. I definitely have some files that have similar names but are different on the Linux server because of case sensitivity. How will these files get restored?

I’m new to Commvault and started running some Virtual Server full backups and they seem to be slower than I expected. These are on thin provisioned disks if that helps. Any ideas?

 Welcome to Commvault and the Commvault Community You’re here! We’re happy you’ve joined us!Welcome to the Commvault Community and to our “Getting Started” orientation. If you’re a new customer or partner, or a new end user getting up to speed on Commvault, you’re in the right place. You’ll find helpful suggestions here about how to get started with Commvault, resources available to you, and how to learn the basics of our software. If you can’t find what you need, this is the place to ask a question and one of our friendly Vaulters will help you out. For help navigating and posting to this Community, check out our Community Guides and how-to articles. What’s next? We’ll walk you through 

As you get oriented, there are Vaulters standing by to help you. Here’s who to talk to, when.Your Sales team. Your Sales team didn’t go anywhere! If you have questions or need help, drop them an email or give them a call. Your Customer Success Manager (CSM). Not everyone has a CSM assigned. If you do, hang tight - they’ll introduce themselves to you, or your Sales Team will introduce them to you. If you have a CSM, they’re your first port of call if you have a question about navigating Commvault.  Need more? Explore our Training offerings here, including formal coursework and certifications and on-demand learning library. If you need additional services, our Professional Services teams have got you. Find about more about the available servic

It’s time for the hands-on stuff! The links below related to CommCell environments (self-hosted or on-premise Commvault Cloud). If you are looking for help setting up Commvault Cloud as-a-Service (formerly Metallic), start with on-demand library here. These videos will help you learn the basics of Commvault products in preparation for deployment. There are multiple videos in each section, so take your time or focus on specific topics.   Getting Started with Backup & RecoveryAn introduction to g

Need-to-know resources - websites and portals and apps, oh my! If you have a question, we’re here to help - and we also have some great resources that might answer your question faster than a human. Here are the resources you need to know about:Commvault.com. We know, we know, it’s a company website – how useful can it be? Well in this case – very. If you’re lost, start here – find links to everything you need, whether it’s the support portal, case white papers, datasheets or info about our new capabilities or next webinar. Your Customer Support Portal.  This is your hub for support cases, security updates, and advice. Set up your account and update your contact details. And make sure to set your preferred hours.

As you work through these onboarding steps, you should have everything you need to get started with Commvault. Ask any questions here (for self-hosted software) or here (for as-a-Service).  Let’s do a quick recap of the key steps to make sure you’re all set:Set up your Commvault Support Portal access for checking in on cases, security updates, and more.  Explore our Training and certification courses, including on-demand learning library.  Review the checklists to