Getting Started

I just performed an in-place restore and my next backup converted to a full automatically. Why did this happen?

What’s the best way for me to troubleshoot a slow backup?

I have just added a Linux client to my CommCell, and there are folder paths that go way beyond 1024 characters. How can I back those up? 

I have been running backups for a week or so now, and just started reviewing the Job Histories. Looking at one of my clients, I can see that the Incremental is the same size as the Full was when it ran, which doesn’t make any sense?

I have a stand-alone tape library and need to ensure that I utilize barcodes from the get go. How do I add them for each tape?

I ran a restore on one of my Windows clients to confirm that my backups are working (they are!). However, it wanted me to do a reboot afterwards. Since this was a test, that’s not a big deal, but I want to know why it happened in case it is an issue with a live restore.

I noticed that CV does not seem to acknowledge the mail slot at all. Is this because I have a blind library?

I have one tape that I’d like to share across my Storage Policies. Can I have each Copy use the same tape?

How does Commvault handle the same name?

My boss wants me to backup the actual CV Magnetic folders on our libraries. Is this possible?

Is it possible to change the block size? If so, how do I do it?

I noticed you can set up an account to access the mount paths in the library. What are the permissions needed for that account?

After looking at the last few days’ worth of backups, I’ve noticed that one of the Incrementals converted to a Full backup. What are the reasons this would have happened?

I just started with Commvault and need to figure out my VMWare licensing.

I have some Linux files that I need to restore to a Windows server. I definitely have some files that have similar names but are different on the Linux server because of case sensitivity. How will these files get restored?

I’m new to Commvault and started running some Virtual Server full backups and they seem to be slower than I expected. These are on thin provisioned disks if that helps. Any ideas?

 Welcome to Commvault and the Commvault Community You’re here! We’re happy you’ve joined us!Welcome to the Commvault Community and to our “Getting Started” orientation. If you’re a new customer or partner, or a new end user getting up to speed on Commvault, you’re in the right place. You’ll find helpful suggestions here about how to get started with Commvault, resources available to you, and how to learn the basics of our software. If you can’t find what you need, this is the place to ask a question and one of our friendly Vaulters will help you out. For help navigating and posting to this Community, check out our Community Guides and how-to articles. What’s next? We’ll walk you through 

As you get oriented, there are Vaulters standing by to help you. Here’s who to talk to, when.Your Sales team. Your Sales team didn’t go anywhere! If you have questions or need help, drop them an email or give them a call. Your Customer Success Manager (CSM). Not everyone has a CSM assigned. If you do, hang tight - they’ll introduce themselves to you, or your Sales Team will introduce them to you. If you have a CSM, they’re your first port of call if you have a question about navigating Commvault.  Need more? Explore our Training offerings here, including formal coursework and certifications and on-demand learning library. If you need additional services, our Professional Services teams have got you. Find about more about the available servic

It’s time for the hands-on stuff! The links below related to CommCell environments (self-hosted or on-premise Commvault Cloud). If you are looking for help setting up Commvault Cloud as-a-Service (formerly Metallic), start with on-demand library here. These videos will help you learn the basics of Commvault products in preparation for deployment. There are multiple videos in each section, so take your time or focus on specific topics.   Getting Started with Backup & RecoveryAn introduction to g

Need-to-know resources - websites and portals and apps, oh my! If you have a question, we’re here to help. We also have a great portfolio of resources that may expedite getting the info or solution you need - or are just great to bookmark. Here are the main resources that you need to know about as you get started with Commvault:Customer Support Portal. This is your hub for support cases as well as maintenance and security advisories specific to your environment. Set up your account and update your contact details. And make sure to set your preferred hours. If you have an issue the Community didn’t already have an answer for, you can create a case here. You can also check in on or add updates to existing cases.   Readiverse Academy - education courses, snack-size training, and certificat

As you work through these onboarding steps, you should have everything you need to get started with Commvault. Ask any questions here (for self-hosted software) or here (for as-a-Service).  Let’s do a quick recap of the key steps to make sure you’re all set:Set up your Commvault Support Portal access for checking in on cases, security updates, and more.  Explore our Training and certification courses, including on-demand learning library.  Review the checklists to