Getting Started

I have a stand-alone tape library and need to ensure that I utilize barcodes from the get go. How do I add them for each tape?

I ran a restore on one of my Windows clients to confirm that my backups are working (they are!). However, it wanted me to do a reboot afterwards. Since this was a test, that’s not a big deal, but I want to know why it happened in case it is an issue with a live restore.

I noticed that CV does not seem to acknowledge the mail slot at all. Is this because I have a blind library?

I have one tape that I’d like to share across my Storage Policies. Can I have each Copy use the same tape?

How does Commvault handle the same name?

My boss wants me to backup the actual CV Magnetic folders on our libraries. Is this possible?

Is it possible to change the block size? If so, how do I do it?

I just started with Commvault and need to figure out my VMWare licensing.

I have some Linux files that I need to restore to a Windows server. I definitely have some files that have similar names but are different on the Linux server because of case sensitivity. How will these files get restored?

 Welcome to Commvault and the Commvault Community You’re here! We’re happy you’ve joined us!Welcome to the Commvault Community and to our “Getting Started” orientation. If you’re a new customer or partner, or a new end user getting up to speed on Commvault, you’re in the right place. You’ll find helpful suggestions here about how to get started with Commvault, resources available to you, and how to learn the basics of our software. If you can’t find what you need, this is the place to ask a question and one of our friendly Vaulters will help you out. For help navigating and posting to this Community, check out our Community Guides and how-to articles. What’s next? We’ll walk you through the resources to know about.  We’ll introduce you to the people to know.  We’ll show you resources on how to set up your environment.  Other questions? Click here to ask a question, and our Vaulters and other Community members will help you out.  OK, let’s get started with the resources you need to know

As you get oriented, there are Vaulters standing by to help you. Here’s who to talk to, when.Your Sales team. Your Sales team didn’t go anywhere! If you have questions or need help, drop them an email or give them a call. Your Customer Success Manager (CSM). Not everyone has a CSM assigned. If you do, hang tight - they’ll introduce themselves to you, or your Sales Team will introduce them to you. If you have a CSM, they’re your first port of call if you have a question about navigating Commvault.  Need more? Explore our Training offerings here, including formal coursework and certifications and on-demand learning library. If you need additional services, our Professional Services teams have got you. Find about more about the available services here, and contact your sales team if you need support with a project or are looking for custom reports, dashboards or integrations. Is it not working? Behaving oddly? Need help troubleshooting? That sounds like a job for Support. You can post her

Note: This article is currently being updated to reflect the newest course and video links. Please check back soon for the revised version, and we’re including general links to current Readiverse Academy resources below for now.  Learn more about and get access to all of our on-demand videos and formal training and certifications. Start here:  You can also browse a wide range of on-demand learning videos in our “How To with Commvault” YouTube playlist. Topics covered include downloading and installing Commvault software, installing Media Agents, configuring storage and plans, and more advanced configuration and troubleshooting topics. Below are a couple of the introductory how-to videos you’ll find there and in the Readiverse Academy portal. How to Install Commvault Software(and there are other videos in the series on downloading and applying licenses) How to Install a Media Agent in Commvault How to Manage Commvault Plans  How to Use Command Center Next up: a quick pre-flight checklis

Need-to-know resources - websites and portals and apps, oh my! If you have a question, we’re here to help. We also have a great portfolio of resources that may expedite getting the info or solution you need - or are just great to bookmark. Here are the main resources that you need to know about as you get started with Commvault:Customer Support Portal. This is your hub for support cases as well as maintenance and security advisories specific to your environment. Set up your account and update your contact details. And make sure to set your preferred hours. If you have an issue the Community didn’t already have an answer for, you can create a case here. You can also check in on or add updates to existing cases.   Readiverse Academy - education courses, snack-size training, and certifications: start here for background on courses, exams, certifications and on-demand training. Or go directly to courses through the links below. Customer Academy Partner Academy   User Guide & Docu

As you work through these onboarding steps, you should have everything you need to get started with Commvault. Ask any questions here (for self-hosted software) or here (for as-a-Service).  Let’s do a quick recap of the key steps to make sure you’re all set:Set up your Commvault Support Portal access for checking in on cases, security updates, and more.  Explore our Training and certification courses, including on-demand learning library.  Review the checklists to set up your CommCell environment (self-hosted) or your as-a-Service environment. Register for the Cloud services site, to download software updates, view your Reporting dashboard and Health Report, request branding and personalization for your CommCell environment, use data sizing tools to predict your data protection needs, and more good stuff. If you have any questions, ask them by creating a topic and we’ll reply soon.  CONGRATULATIONS, you’re on your way!