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Hi, is it possible to use the VSA for an Environment which is hosted in VMware vCloud Director?I only have Administrator Permissions on the Tenant Level and not on the Root Level of the vCloud Director. Kind Regards

Hi All, exist 11.32.35 via Add/Remove Software - copy software in C:\Commvault\Data\SW\CVMedia\11.0.0\SP32_5494260\R1191, if upgrade 11.32.56 or future release, should remove the folder CVMedia before copy new version software? Best regards

Hello,If a VM is being backed-up ( VSA backup ) from 2 different backup-sets using the same storage pool, is there any impact on the license consumed by this VM ? will there be a double ‘charge’ for it - per Front-End ( capacity license ) ?  Thanks

Hello,Could you say please, when I do “Send Logs” operation and choosing include CommServe DB, does it contains KMS (built-in key management server) data?Thanks!

we have added hyperscale x to existing MA zone group but while trying to detect device using hyperscale x MA not able to discover it ,  is there anyway can we check from linux side to see if we can see the drives and tapes like we can do in windows 

Hello, I’m during the backups migration from tapes to disk library. I have encountered the problem with jobs that are somehow disabled. The retention of job is still valid. Auxiliary Copy is skipping this job.This is the error that I’m getting when I’m trying to pick the jobs for copy  

we have implemented hsx and created aux copy to current storage policies and copied all the data , now we also have other aux copies for the same storage policy to tape,  all the jobs is copied to HSX copy, but tape aux jobs are running , i have disabled the schedule and waiting for the jobs to finish,  can i change the primary copy to hsx once the aux copy is finished, please note that they are qualified aux jobs for tapes copy with status to be copied , will this be copied from primary hsx after cutover,  what is the recommended way , do i need to change the tape aux copy source copy to primary hsx ? 

Please help, it is a critical case, I updated my commvault from 11.32 to 11.34 everything was normal but the next day the commvault OS cannot be found, the disk is not recognized. 

Log command line(third party) backup is failing for SAP HANA server. Attached screenshotSYSTEM DB backup is running fine 

Hi,we have 2 vCenter and we use the vCenter backup from commvault.Most of the VMs moved from vmcbdf01 to vcenter1.But in the client computer groups i see them on both as active.But why when they are only hostet on vcenter1. Why are the VMs active on vmcbdf01?I have retired the client on vmcbdf01 but then he uninstalled the agent of the client when there was it installed :-(Now some clients are twice in my list.One (with only the SQL backup) is hostet on vmcbdf01.The other one with VMInstance is hostet on vcenter1.Why that?What means the VMInstance?I backup it with the vCenter backup. Is this a twice backup now?How does the VMInstance come into being? That wasn't the case before.RegardsDennis

Hello, We’re currently establishing a yearly reporting for backup size of our systems.Can someone explain the difference between "Protected Application Size" and "Total Size On Media" in Commvault Reports? Thank you and best Regards

I’ve recently deployed an M365 backup from Commvault Cloud. I would like to understand why Teams backup requires a Microsoft API Delegated Permissions and why can’t Microsoft API Application Permissions instead.

Yesterday we added a new client to our commcell.  We had originally purchased 20 Virtual Operating Instances.  So with the addition of yesterdays client we are now at 100 %.  We have used all 20 of 20 licenses purchased.My question is why do I see this message in the events:System has reached within 100 percent limit of [Virtual Operating Instances] usage. System may start to disable options soon. So yes I understand we are at 100% and have no plans of adding another client unless of course we release a license on a current client.  But what does it mean SYSTEM MAY START to DISABLE OPTIONS soon??? now sure I understand why it states this. SNIP: Please adviseThanksBC

Hi, What would be the best way to move forward with a mySQL backup/restore when the traditional backup/restore have slow performance?  Backup is decent but restore of a few GB in a single table takes hours to complete. So, with restore performance in mind, would it be best to update the license model to enable Enterprise SBT-bases backups? Or would a block-based backup be the best way to go? /Patrik

Hello community,11.33.45Trying to configure the Oracle RAC Client for Unified Data Guard and reaching the point of setting up streams.The documentation states: "The archivelog subclient for the primary site should have streams configured only for the primary nodes; the streams for the remaining nodes should be set to 0. For the standby site, configure streams for the standby nodes only and set the remaining node streams to 0 in that standby archivelog subclient. " Question:Should this configuration be done at the RAC subclient level or at the physical node level? :If configured at the RAC subclient level, streams will be set to a value for primary nodes and 0 for remaining nodes. However, after failover, when the standby site takes over backup, since its stream is set to zero, the backup won't run... If streams are set at the physical node level, can the primary node see the standby node? Because according to the documentation, "the primary site should have streams configured only for

Hi, Can we generate the report for a storage policy to see how much data written daily?For example, I have a storage policy that is scheduled for incremental from Monday to Thursday, and a full on Friday. Can I generate a report to see how much data is written on the full backups on Friday? Thank you.

Hello folks,We are wondering if MongoDB version 7 is supported in Commvault 11.32.We have seen in the documentation updated as of 04/27/24 that the most recent compatible version is 6.xhttps://documentation.commvault.com/2023e/essential/system_requirements_for_mongodb.htmlRegards.

HiBeen plagued with this problem for a while. Support has not been able to crack it yet either. I have 4 Media Agents and 2 are using CBT and crash consistent backup options for the Intellisnap and work fine. The other 2 Media agents are also using CBT but using Application Consistent (quiesced backup) backup options for Intellisnap and these Media Agents will sometimes freeze up the Virtual Disk Service and the backupcopy fails for the remainder of the backup copies. I cannot open the process manager on the MA’s when this happens and end up have to reboot the MA to get things back on track. Not a lot of info but chucking this one out there to see if anyone had a similar experience. 

Hello,I have a question about Exchange online backup.Does Commvault protects also the deleted items folder for exchange online mailboxes?  Please for your feedback,Nikos

Hi Community,We are securing our infra machines, so we want to setup up “File Activity anomaly alert” for our MAs in linux in real time.From this link i could see the unusual activity in real time is only for Windows.Is there any other alert we can configure for monitoring the unusual file activity in real time on Linux machines?Ps: we have already enabled the ransomware protection on our MAs.Thanks you in advance.

Hi All,- Commserve with MA connect via hypervisor VSA VM backup VM1- subclient content with VM1 and crash consistent backup, software compression select on client and deduplication generate signature select on clientrefer above setting, may we know as below- if VM1 without commvault agent, which one would compression? client or VSA?- if VM1 with commvault agent , which one would compression? client or VSA?- if VM1 without commvault agent, which one would generate deduplication signature? client or VSA?- if VM1 with commvault agent, which one would generate deduplication signature? client or VSA?- we assume VSA execute all, is correct? may we know more detail if client execute and without commvault agent? Best regards

Hi All,Commvault 11.32.35, when right click Policies>Storage Policies > policy_name, I cannot found “Create New Silo Copy” Best regards 

I need to backup VMs and I am using the below API:(tried both of them)https://api.commvault.com/docs/SP34/api/cv/OpenAPI3/virtual-machine-backuphttps://api.commvault.com/docs/SP34/api/cv/VirtualizationOperations/perform-vm-backupBut they are not working and throwing internal server. Can someone help me with this.P.S. I am testing it on a test commvault with similar environment to production.Below are the logs for one of my API calls:14536 175   05/31 11:44:36 175 admin  - WEBAPI-STARTED processing [POST]:[/v4/VirtualMachines/52c0fb3f-9cf0-ea0c-6518-ff20a5d37a6f/backup] request. : /v4/VirtualMachines/52c0fb3f-9cf0-ea0c-6518-ff20a5d37a6f/backup : Parameters : [backupLevel=FULL] : AdditionalInfo[ ConsoleType[API]]14536 175   05/31 11:44:36 175 admin GetTemplateInfoForAPI - Pipeline Stages selected : default14536 175   05/31 11:44:36 175 admin ProcessStep - Pipeline stage 'default' will be executed14536 175   05/31 11:44:36 175 admin ProcessStep - Request from the pipeline after rendering:

Hi All,one of media agent version 11.32.35 with DDB incorrect uninstall all Commvault software, the IndexCache and DDB folder still available we could not find recover procedure from 2023E (11.32), could follow https://documentation.commvault.com/11.20/reinstalling_mediaagent_to_different_location.html reinstall commvault media agent in the same server and recover? Best regards

Title says it all.