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Hi I have a customer who’s migrated their backups off to another solution. Commvault will stay in place for recovery purposes.They currently have 6 physical Media Servers (3 per Data Centre) with the following configuration. 1 x short term DDB spread across 6 Media Agents.1 x long term DDB spread across 6 Median Agents. Effectively each Media agent hosts a portion of each DDB (short and long term).These Media Agents will be decomissioned and the intention is to consolidate the DDB’s into 1 x Media Agent in Azure.The Short Term DDB’s won’t be migrated as they will age off.I know CVLT only supports 2 partitions per Media Agent, but can I run 3 partitions on 1 Media Agent and not affect recovery operations?First prize would be having the 6 partitions hosted on a single Media Agent. Can I go this route?Alternatively, is there a way to consolidate all 5 partitions into 1 partition, hosted on 1 Media Agent? Thanks.

Hi ,i have schedule a monthly full backup on every month 1st , and there is extended retention for monthly backup set for 6 month ,  but i have read the below i want to know which backup will be selected for extended retention is it the one i scheduled or automatically the based on the start time ?A backup job will be selected for extended retention based on its start time. For example: If a backup job starts at 11:55 pm on August 31st and ends at 1 am on September 1st, then it will be selected as the last full backup for the month of August and will be picked up for extended retention i want to know which backup will be selected for extended retention is it the one i scheduled or automatically the based on the start time ?

For some reason, there’s a setting that I cannot locate to disable Automatic Maintenance Release Updates. I know this happens because when I login I get an Information dialog box that says, “Commserve is at version (11.28.56) and Commcell console is running on version (11.28.44). You must install the latest updates on this client to use it effectively.” Does anybody know where this is located?

Hi, we have different amount of clients to update in tabs: content and summary. Is it a bug? I’ve stage the csdb and have the same issue. Below 18 clients needs update: and here only 12 clients requires update: Regards,Lukasz

Hi we are running 11.30 and we want to start testing WORM Storage capabilities on our Datadomain. We have configured the retention-lock feature on Datadomain and activated the WORM Storage Lock on Commvault through the CommandCenterTalking to the Dell specialist, he has told us that there is a config that could affect on Commvault, the “automatic-lock-delay” value. That´s the time that the file remains “opened” while are being written on the DD by the backup aplication (in this case, Commvault), until it confirms the file closure and the it locks the file with the retention set before. As we don´t know how much time does CV need, we have set it to 120min on the DDHas any of you any experience with WORM on Datadomain in Commvault? Do you know how much time does Commvault keeps the files open on DD until are closed?

Hello,we are using Metallic from quite some time, but for the past few weeks, we have observed that after weekly patches, the backup system breaks down. In most cases, we are unable to perform backup and recovery tasks on Saturday and half of Sunday. Not to mention a set of minor and major glitches that, for example, cause backup jobs to be skipped without any notification for no reason because of a broken backup schedule. Thus, if one doesn’t monitor the backup jobs carefully, one will not even be aware that such a problem exists. During downtime, reporting is also broken in most cases. Recently due to constant issues it’s difficult to be regulatory compliant using the Metallic SaaS/BaaS platform. What’s even more important, currently we cannot rely on backup system which by design should be our last line of defense.  Where can we expect Metallic platform to be more reliable, stable and quality oriented?   

I just recently noticed an error during my OneDrive Online backups causing the jobs to fail. The error I’m getting is“Section size is greater than 2gb, Consider splitting into multiple sections As the section continues to grow in size, please consider deleting this section and splitting it into smaller sections of less than 2 GB”.Is this something I can fix on my own?

Hello! I’m being tasked to simulate a DR for a system (server and DB) from tape exclusively. I’ve only done normal restores and I’m not sure how/if I can do that from a tape while having the backed up data on my disk library. Any ideas? Thanks!

I have several of the CommVault reports (notably the “APSS - Missed SLA Report”) keep referring to clients and virtual servers (backed up with the Virtual Server Agent) that are either deconfigured (if a client) or removed from the VM group (if a VM).Is there something I need to be doing when removing a VM from virtual server backups, or deconfiguring a client so these do not show up on reports?  I’m not sure why 100% of all deconfigured/removed VM’s are not showing up on these reports, only “some of them” Note: some of these were “last backed up” in 2015, 2019, 2020, etc. they all indicate “No Schedule” or “No Job within SLA Period” as the “reason” which is 100% true as they have been removed/deconfigured a long time ago. 

Hello Community,I am looking for some way of the manage credentials by API, to create new one cloud library in Azure and automated process creation new cloud library in Commvault. I checked the link with API but inside is lack of details about the topic. Cloud someone show me the details for that API request? Reagrds,Michal

I’ve been unable to access cloud.commvault.com & documentation.commvault.com all morning (Australian time).Partners.commvault.com and community.commvault.com are still fine (or I wouldn’t be able to post this question).  I’ve had a couple of colleagues check from different locations and they are seeing the same. Any known issues?

Hello, I was wondering what would be the best option or settings to backup windows file servers. I see that block-level is an option, with a few restrictions.I also see that, creating multiple subclients for the folders under the file server drive could speed up the process. Is that is? Any other thoughts?Thanks

Hello!VM group has data readers set to 6. But during a backup it reached a lot more. Does any one ever seen this?  Regards,Pedro

I’m wanting to manually “clone” subclients from 1 backupset to another (on a different client). I’m wondering if this will affect the data on storage.  I’m planning on making all the new subclient settings as identical as I can to the old ones (using same storage policies, backing up the same data, subclient name is the same, etc).Basically: I don’t want to blow up all my remaining DDB or storage space by having commvault think “this is new data” at the DDB or storage level, as its “the same data” just now being backed up from a different client.  Or, I guess, blowing something else up like index cache space. 

Hello, we tried today to upgrade our Commvault environment from version 11.24.43 to 11.28.6. After the pre-check the installation aborts with the message "Entry Point Not Found". I have uploaded screenshots. Does anyone know how we can solve this problem ?In the logs you can find the following.DatabaseUpgrade.log:1876  2fac  07/04 13:09:17 ### CvProcess::StartProcessUnicode() - Preparing to launch process: <C:\ProgramData\Commvault Systems\Galaxy\Temp\DBUpgradeFiles\Base\DatabaseUpgrade.exe>. Priority: <Normal>. Value: <32> creational flag <8>.1876  2fac  07/04 13:09:19 ### CVDBUPGRADEWRAPPER() - Return code of Binary for Product [CommServer] is [-1073741511]1876  2fac  07/04 13:09:19 ### CVDBUPGRADEWRAPPER() - Failed to DBBackup using CommServ DR. Will try to take DBBackup using SQL1876  2fac  07/04 13:09:19 ### CvProcess::StartProcessUnicode() - Preparing to launch process: <C:\ProgramData\Commvault Systems\Galaxy\Temp\DBUpgradeFiles\Base\DatabaseUpgrade.ex

Hello all,Would it be possible for Commvault to provide a script to enable CIS hardening for Windows 2019/2022?I see there is a virtual imagen of “CIS L1 Hardened Commserve 11.28 for WIndows 2019” at CommVault Store, but our customer is asking for a physical CommServe….I also see there are scripts for Windows 2016, but no scripts for windows 2019 or 2022.Please advise. Thanks in advance!Sergio

Hello everyone,I’ve created a new OneDrive backup using the Command Center and have been manually adding users for the past few weeks.  I’d like to configure it to back up all users automatically but the documentation doesn’t match the user interface.For example these directions don’t match what I see in portal.azure.com:https://documentation.commvault.com/2022e/essential/150329_adding_onedrive_license_enabled_users_using_microsoft_dynamics_azure_ad_group.htmlAnd these directions don’t match the Command Center interface:https://documentation.commvault.com/2022e/essential/135989_adding_all_users_to_onedrive_for_business_app.htmlI opened ticket 230605-558 and suggested maybe I could have an online session since the documentation is incorrect but was told that’s not an option and that I’d have to engage professional services.  Does anyone have some recommendations on how to get this set up?Ken 

I have some CIFS Shares on a NAS that I want to backup and I currently do this by using a subclient on a Windows File iDA that simply connects to the UNC path.I’m replacing the box that the existing subclient sits on so I need to re-create it and I have two options.Same as before but use a new File iDA. Add a NAS/Network Share client and use the new Windows File iDA as a data access node.The end result is my UNC path is backed up so I’m not entirely clear what the difference is between the two methods and why I might choose one over the other?

Hello, we have a 3 part storage policy that snaps, copys to vault then once a month a backup copy runs. The backup copy has stopped working now for the past 3 months. The jobs are stuck on “To be Copied”. When I manually run a backup copy, it tells me no data needs to be copied. The jobs in the primary and vault work fine. The tape drive has available tapes. I dont see any obvious error or connection issue. Do you know which log in the Send Logs zip I can look at to help troubleshoot this issue? 

There are AD plans available in commvaut- but that only backs up the objects. The only way to get the full backup is a system state- which is not included in an AD backup. There is also a test workflow within the command center that will test the forest recovery. My questions is - has anyone had to actually do a domain restore? Im not talking Bob’s account that was deleted, but an actual domain controller restore and domain restoration. I would love to hear about it.

Hi,We need to use HCL Domino 12 for security updates.  But the Commvault Backup agent for Domino does not support HCL Domino 12.HCL Domino 12 has a new backup integration feature, we plan to leverage this and use the Commvault via REST or Powershell to integrate with Commvault backup.Has anyone experience with integrating with Commvault using the REST API?Is there a product manager I can contact?Would love to here from the community! Lars 

Hi, could you help me please?I'm installing Commvault version 11.30 on Linux RedHat 8.2. The installation was successful, but when I log in, I get the following error message below. Error [0x80070306:{CCvNetwork::SendXDRMessageInternal(5343)} + {CCvNetwork::SendXDRMessagePrivate(5098)/W32.774.(One or more errors occurred while processing the request. (ERROR_ERRORS_ENCOUNTERED.774))-Message (0x34000220/APPMGR_HANDLE_XML_REQ) is not allowed from client (commvaultrhel/commvaultrhel.mycompany.com/SockIP(/opt/commvault/Base/Sockets/AppManager network access)/205.17.211.103:AppManager network access/0/0(AppManager network access) AppMgrSvc(136786:b980c700)) authenticated with built-in certificates.}] re-sending request to server.

Hi, could you help me please?I'm installing Commvault version 11.30 on Linux RedHat 8.2. The installation was successful, but when I log in, I get the following error message below. Error [0x80070306:{CCvNetwork::SendXDRMessageInternal(5343)} + {CCvNetwork::SendXDRMessagePrivate(5098)/W32.774.(One or more errors occurred while processing the request. (ERROR_ERRORS_ENCOUNTERED.774))-Message (0x34000220/APPMGR_HANDLE_XML_REQ) is not allowed from client (commvaultrhel/commvaultrhel.mycompany.com/SockIP(/opt/commvault/Base/Sockets/AppManager network access)/205.17.211.103:AppManager network access/0/0(AppManager network access) AppMgrSvc(136786:b980c700)) authenticated with built-in certificates.}] re-sending request to server.

Hello, What does mean the red icon under the Primary copy for an aws Storage policy ?   Thanks! 

we are currently using 11.20 for our environment since this one is on LTS.if we upgrade on the newest version with LTS which is 2022e. do we need to purchase a new one or we can use the existing license that we have without paying additional?