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Good day Community,Are there updates for Remote Office Appliances (ROBO)? And if so, is there a procedure to download the new firmware and to update the appliance?Thanks in advance, as usual.

Hi, I am doing some testing related to Disaster Recovery. i am new in Commvault I want to understand About periodic Classic replication , Periodic and Continuous replication. I didn't Understand how it work. Anyone can help me to understand. This is Backup based replication or VMware to VMware based replicationI have some questions -1. Periodic Classic - Is this Backup level replication? for this we need backup? 2. Periodic - Is it same as periodic classic? or it is Snapshot based Replication?3. Continuous - For Continuous Replication Required Media agent. If we are using HSX then we need HSX both site source and DR site?                           

Hello, What is the correct procedure to add a new tape drive to an existing shared tape library? If I go to the expert storage wizard and hit either detect or exhaustive detection, the new drive is configured as a new library. Never under the existing library.Note that this is SAN library, partitioned, and in the same partition we added the new drive. Regards,Pedro

It says my credentials are incorrect when my jobs run even though I can use them to log into VMware vCenter. How can I troubleshoot this?

i know i can hide the app while installing with third party tool  ,  how can i hide the app with with interactive installation.WindowsEndpoint64.exe /silent /install /authcode authcode /hideappsbasically our intention is user should not get option manage or restore backup, for some reason i am not able to install and activate the agent with auth code , its only getting activated while sign in with user email and pwd

The Windows client installation creates OS firewalls rules for the client to run and allow communication on ports used by the Commvault services. Does the Linux client installation make any FW changes to Firewalld or to SE Linux to allow the services to run and communicate externally? Are these required manually after installation? 

Hello to all,In order to save some Commvault licenses, it’s a good practice to Release License from CommServe & MediaAgent?In a test, I see that after this action, MediaAgent still proceed with DDB backup.So, is this any reason to keep consume Commvault license for Commvault infrastructure Servers?  Please for your feedback!

Good day Community,I have a customer running HyperScale X on Dell servers. They received a notification from Dell to update the firmware of the SSD Drive containing the DDB and Index Cache due to a security vulnerability.If we bring down Commvault, and Hedvig using the usual procedure as documented on BOL, are there any risks on doing such upgrade and is there anything else I should do prior to the upgrade? https://www.dell.com/support/kbdoc/en-pa/000134013/dell-poweredge-update-the-firmware-of-single-system-components-remotely-using-the-idrac Thanks very much in advance.

Dear all,our Health Report recommends to change the Password Complexity Level from 2 to 3. Once changed, will there be any impact on the current operations in the sense that any job will stop working due to a non-satisfactory password? Is there any way to know which users will be impacted? Sorry if this question sounds a bit dummyHave a nice dayGaetano

Hello i have installed webserver/webconsle server for archiving recalling service everything was working then i have installed outlook 2013 64bit.and i got this error  i have restarted the tomcat service replaced the i18n from C:\Program Files\Commvault\ContentStore\AdminConsole\OEM\113 to C:\Program Files\Commvault\ContentStore\AdminConsole\OEM\116 and 119 uninstalled .Net framework and reinstalled again. restarted the server  Restarted the iis servicesand the issue still persist any advise ? 

Hello, im trying to configure Nutanix appliance i have entered the prism ipport 9440 is accessible from the access node the readiness is ready.but when i cannot browse the vms in the vms tab, when i switch to the containers and expand i can see the vms.when i select a vm from a container and try to perform a backup it pop up an error that vm is not found or subclient is empty  attached the vsbkp log from access node contains the error below curl-err:[No error] http-resp:[412] url:[https://10.11.153.100:9440/PrismGateway/services/rest/v2.0/vms/2e2d2a1d-fad6-b949-8b1f-535e4deaf2a2] req-data:[_null_] len:[0] server-resp:[{"message":"This action is not supported on Prism Central","detailed_message":"This action is not supported on Prism Central","error_code":{"code":1101,"help_url":"http://my.nutanix.com"}}] resp-size:[188] your advise is appreciated. 

Hello Community, #1 Is there a possibility of encountering issues such as performance degradation, resource contention, and conflicts when running both Commvault Azure VM backup (both Intellisnap and regular Azure VM-level backup) and Azure Site Recovery (ASR) on the same virtual machine at the same time(running both Commvault Azure VM backup using Intellisnap and ASR on the same virtual machine) or any side node from other customers that you were aware of  #2 are those two solutions work differently and capture different types of data during backup/asr replication? thanks 

Hello we just upgraded to 11.28 maintenance release 63 and I have noticed that the commcell EVENT VIEWER - ALL Events is no longer displaying “program-JobManager” backup jobs like it use to when we were on 11.24.x.   It does list in the event viewer when the DR jobs runs or if there is are fail logins etc but no longer displays the completed backup jobs.Backup jobs are running successful as I can in the “command center” they have completed successful Any thoughts on why this is happening.  Im still consider myself a rookie commvault user. ThanksBC 

Good day everyone,I have a customer that has been doing file arching for few years now. But now they need to massively recall everything that has been archived, but for that they need to provision the space required for the recall.As mentioned on the following thread, I can see the Archive / Compliance Job summary report:And it shows what was archived using traditional Archiving.But, the problem is that the customer switched to OnePass at some point. And based on the customer’s estimation, the OnePass archived data does not show in the report.Is there a way to see how much data has been archived with OnePass? Many thanks in advance.

Sorry, wrong category, can’t delete...

Hi Team, Is there any way to connect the Physical Tape Device into Virtual Machine under vmware Esxi Host?The VM will install with Window OS. Is there any possible to do so without physical Media Agent? Please advise or share any related document.Appreciate the help to guide, if we can use FC/ SCSI connection to connect both VM & Tape Library. 

Hello, is there a road map for 1-touch recovery for new Linux and Windows versions?I am missing windows 2022 and Linux RedHat 8.6, do we know when it will supported?I am running currently Commvault 11.24.53regards Jürgen

Hi Team, Greetings! while trying to browse the files / folders for the VM, we are getting below error. cvfbr_validation looks good and validation fine. connectivity to MA / cs via 8400-8403 is good as well. still not sure why getting this error. any help will be appreciated.  Browse failed due to error while mounting virtual machine: Client mediaagent1 can not attach service in cvfrelp1*cvfrelp1*8400*8402. Please address communication issue between this two clients..]: [2] Args Pushed, [1] Args expected

We're running FR30.43 and a customer asked us if there are ways to improve backup/recovery performance of a Windows File Server cluster based on Windows Storage Spaces Direct. Our customers manage everything via Command Center and have to access to the CommCell console. From the CommCell console there are/were several ways that allowed you to improve backup/restore performance:Enable the option "Allow multiple data readers within a drive or mount point" Increase data readers Spread contents over multiple subclientsBesides the last one mentioned the other two mentioned cannot be set/tweaked when you use protection plans. So, my questions is what is the default behaviour when using plans and what options can you implement that improve backup/recovery performance for large file servers. 

is it included in the commvault oracle backup phase , or if a customer want to export and backup this is there anyway to be done it with commvault , instead of backing up the  dumb saved location 

Hi,I have a problem with Commserve failover replication.the job stops in the database restore phase with the error “received failed message for job [], phase [database Restore].Can you help me please? 

Hi, in the advanced restore options in BOL.https://documentation.commvault.com/11.24/expert/34600_restoring_sql_server_data_with_exclusive_database_access_option.html It says : Restore of database fails if exclusive access to database cannot be obtained. In such scenarios use the Drop Connections to Database option to drop all existing connections to the database. By default this option is set to false. But at my customer this option is enabled by default ! Where can you change this to OFF by default ? Thank you,

Hi,I’m trying to configure an automatic schedule for archive logs, We’ve configured the automatic schedule as the following screenshot: We would like to know if that percetage is associated with the disk utilization and if its possible to configure with the FRA utilization, for example, when the FRA is 70% Full run an archive logs full backup.We’ve testes and doesn’t seems to run the backup but a second opinion would be great. Best regards and thanks in advanced.

In my environnent I want to separate production from development, what are the best practices regarding hypervisors, one for production and another for development or anything...For Azure VM backup

Hello, We have some data/volumes/svm backed up from Netapp using NDMP protocol. Data was baked up when CS was v11 FR24. Meanwhile the data was migrated to a new Dell Unity NAS device. We have in backup as well the "new” migrated data using NDMP protocol (CS v11 FR28/2022e), while the old SVM on Netapp was decommissioned. I need to restore cross-platform some files/folders from NDMP Netapp backed up v11FR24 into NDMP Dell Unity backed up now via v11FR28. The idea is i do not have the option to select as destination any Dell Unity device (so nothing in the drop down menu as an option for Destination where to restore, only some bunch of unix/windows servers). Is this type of restore supported? i remember in the past that i did it (Netapp to dell, but fr24 to fr24), not so sure though and i might be wrong. Any thought/hint on this it will be highly appreciated! Thank you!