Solved

So, I’m confirming whether or not I have encrypted backup data in my inheirited environment.I’ve run the reports at:https://documentation.commvault.com/11.24/expert/7865_data_encryption_reports.htmland not seen anything indicating encrypted backups (hardware or software).  Specifically, nothing with the superscript “e1” on the Storage Information report or “E” on the “Jobs in Storage Policy Copy” report.  I’ve followed this useful link:… to find:Ok.  Go to the global dedup policy: This suggests that I’m NOT encrypted.   However, if I go to one of the clients, I see: Looking at the help file for this dialog, I see:  The reports and policies seem to indicate that nothing’s encrypted at rest.  The client states that the data’s encrypted over the wire and on media somewhere.   Which one is correct? =)

Hello,I have a query to the community. A customer is asking me to create full backups of his virtual machine, so that later, in case of error, I can perform a restore of his full virtual machine in my vCenter. To be able to perform the full backup of his virtual machine, I must create a VMware vCenter Commvault agent of his environment in my commserve, and then in the subclient, add the virtual machine he wants, no? Is there any other possibility? We currently have a Commvault agent of that virtual machine but we are only doing the 'File System' backup.Thank you all very much,Best regards😊

Hi, we have license TB usage to 97%, i have check and i have move resource to more server and now more Tb are backuped through VM consuming 1 vm lincese!How i can decrese the percentual of TB license usage? 

Hello, i created workflow and use foreach for run backup task (multiple clients). how i can wait job complete for multiple parallel jobs?i tried use WaitForJobCompletion in step after starting backup task. If configure "number OfParallelExecutions" value in "1" for foreach, task is executed sequentially (it's normal,  we are waiting for the task to complete to start another task).When configure "number OfParallelExecutions" value in (for example) "10"  for foreach and use WaitForJobCompletion in step after starting backup task, the tasks are executed in parallel, but we have error "Error Code: [19:1805]" in workflow. But, workflow work correctly and backup done.finnaly, is there a way to monitor (for jobs waiting for other steps on the workflow) the execution of multiple parallel  (backup) jobs runs inside a "foreach" block outside of "foraech" block? When uses "number OfParallelExecutions" value in (for example) "10"  for "foreach" block.Thanks

Hi All,We have as case where we want to restoring an Entire Exchange Online Mailbox for the user who has left the company and domain account was deleted. What is the best practise from Commvault to recover the Mailbox. Regards,Rahul 

Do I need to run a Quick verification of existing jobs on disk and deduplication database prior to running Space Reclamation Job? 

Hey Everyone,I have a DR site that replica a vm from the vc prod to vc-dr.so the backup work from the netapp machine bout site, the snapshot is working well but the machine live sync get this error: Error Code: [23:10]Description: Error while reading pipeline buffer from MediaAgent [commvault-ma-dr.dordom.local].Source: commvault-ma-dr, Process: vsrst

Hi Team,  I noticed that there is a schedule to download software but it is not working to download the latest maintenance release, is it right this behaviour?Which one of these options should be selected?The last option if I choose, in this case,will it download just the 59 maintenance release and, for example, an future 73 not will be downloaded?  

I want to automate the creation/adding of new libraries, specifically such of the type “S3 compatible”. So, not a classical Disc Library and neither a Cloud Library (Like Azure or AWS).I’ve crawled through the Python Modules and the REST API but I can’t seem to find any way of adding such “S3 compatible” type library, only normal Disc or Cloud ones.Does anyone know of a way to get this done? Or have I missed something?

estoy realizando la integración del commvault & vcloud director , al finalizar la configuración del plugin , en la parte donde selecciono el hypervisor , no me muestra ninguno , por lo que estoy queriendo dar de alta en mi comserve un cliente de vcloud sin embargo no me permite ya que falla con el siguiente error :  en el parmetro vcloud director estoy colocando el hostname del vcloud sin https:// y el usuario para fines de prueba se esta intentando con todos los privilegios , el Access node es el commserve en el instale el vsa, alguien que me pueda apoyar en ver que es lo que estoy colocando mal?esta es la parte donde estoy tratando de configurar el nuevo cliente vcloud desde el commcel console  saludos Dulce J Rico

I need to change VSA transport mode for backups of VMs from hot adds that is being used to SAN mode.  We recently installed new media agents to connected them to fiber.  What do I need to do to connect these new media agents to the libraries and switch over to SAN mode?  

My company has an enterprise subscription and I’ve been advised that the CEO’s mailbox may be greater than 100GB. If that is the case will it still get backed up in Metallic? It hasn’t been migrated yet.Thanks in advance.Gerry

We have upgraded out Commserve from FR24 to FR28.I took hours to trouble shoot and upgrade the Commserve. We dit not have time to upgrade the media agents to FR28. This will happen in the next service Window.Some of out customer upgraded the client to FR28. We are getting error in our backup.Error Code: [80:267]Description: Unsupported MediaAgent version.Solution:1. Upgrade media agents. ( not possible today,  need new change)2. Uninstall FR28 agent and reinstall FR24 agent.3. Is there additional setting to ignore FR28 version?bIgnoreVersionCheck?Any other ideas?

Hello everyone.From the process manager you can see that all the services are active, only the Commvault Tomcat Service has not started. I can't start it from the Process Manager and neither manually from Windows Services. I already checked the permissions, ports, connections and everything is fine.This is the warning/error messages from the Tomcat.log: 2023-04-14 11:03:30,245 [main] WARN  org.apache.catalina.startup.Catalina- Catalina.start using conf/server.xml: Error at (31, 77) : org.apache.catalina.mbeans.ServerLifecycleListener2023-04-14 11:03:30,245 [main] FATAL org.apache.catalina.startup.Catalina- Cannot start server. Server instance is not configured.2023-04-14 11:03:35,190 [main] ERROR org.apache.tomcat.util.digester.Digester- Begin event threw exceptionjava.lang.ClassNotFoundException: org.apache.catalina.mbeans.ServerLifecycleListener    at java.net.URLClassLoader.findClass(Unknown Source)    at java.lang.ClassLoader.loadClass(Unknown Source)    at java.lang.ClassLoader.lo

Good day Community,Had a cloud MediaAgent send data to an Azure blob. I was sending AuxCopies to that MediaAgent for a while now.I now added a second MediaAgent to the Storage pool, verified that all my storage policy copies have round-robin and launched an AuxCopy. But all the streams are still going only to my first MediaAgent. If I remember correctly, there might be a mapping that was done between the source and destination streamsIs there a way to force the round-robin, and override the mapping? Many thanks in advance.

Hello Team! I have a server with SAP Hana configured and although the archive log jobs are running it is not clearing the log area. The /hana/log directory has reached 99% utilization and to work around the situation I ran the "alter system reclaim log". I would like to know if there is any configuration for the log area to be cleared after the Archive Log job is completed and prevent it from reaching the limit. Thanks! 

Hi,we use Metallic to backup TEAMS.I get a warning in the log like at the attachment.What can i do to solve this?RegardsDennis

we have primary and DR servers . archive file generated on primary transferred to DR to apply the changes , after every backup before deleiting it should ensure the archive which are synced with DR  is this happening in the backend , is commvault will only delete the synced logs , how can we make sure  

Hi, Currently trying to add a recovery target for replication to my Azure storage on a different region. For the Storage Account prompt, I could see other storage accounts for that Azure region, but not the one that I have recently created. Is there any way to troubleshoot this? Where should I begin?

How to add more disk space to the index cache volume. Can some one help and share the steps to perform this task. We have space crunch and procurred two new SSD’s to increase the space. 

Hello I’m trying to understand the versioning of Metallic towards Commvault. I assume that Metallic is just a Commvault with some GUI changes and feature limitations to improve user experience. So, I can see that Metallic agent is running at version 11.3001.36 The most adequate Commvault counterpart seems to be 11.30.23, Platform Release 2023 Preview Version  It means that Metallic users are running on preview versions with different patches or these patches were not yet deployed at Commvault? Or it works differently, how then?

Hi Everyone, I am trying to update storage policy copy retention but i am not having a much luck.In the command center you can edit the plan then edit Backup Destinations which are storage polices and it generates an Equivalent API and JSON payload, but when i post to URL it generates i am just getting a return off storagepool list.    is this the correct location post:https://mycommserve/commandcenter/api/StoragePool?Action=copyEdit what i am trying to achieve is that updating retention rule for “retainBackupDataForDays” in number of secondary copy policies. is there any sample that can help?  Thank you!  

Hello, Last week we upgrade OS from 2012 to 2022 with SQl 2019. And now i see that one of the user cannot qlogin on another client to run a script. Its saying that username or passwoord invaled. But with the same user i can log in on webinterface or command center.  EvSecurityMgr::userLogin() - Socket [0x00000000000019AC]: LOGIN ERROR: Invalid login/password attempt with UserName  With another user can i have no probleem to qlogin Now i want to create a new user but i need change from normaal password to Strong Paswoord -ps. Any idee how i do it? 

I am getting all twisted up with the groups created in LiveSync. With multiple CommServes what groups should Media Agent Agents and VSA VM’s be put into? Should they all be infrastructure as well?What is definition of internal and external? I’m using the predefined topoolgies created when turn on LiveSync. Thanks in advance.

is there anyway we can a complete single reportwhere it should show  atleast below  columns client name   backupset Subclient Storage policy Storage pool Schedule policy  backup jobs status