Self-Hosted Q&A

Hello everyone, i’ve got a question to the backup from Microsoft 365 Exchange Online.Why can we backup the mailboxes only as “forever incremental”? Doesn’t it makes sense to be able to do a Synth Full from time to time?I see why we can’t make a full backup over the internet. That makes totally sense to me.The synthetic full however is performed directly on the Commserve and not over the internet.Thats why i don’t understand that we are only able to do a forever incremental. We already asked that our consultat, but he didn’t had an anwser either.So maybe someone of you now the reasons for that. Thanks,Kilian   

Hi team,I need to clarify a space consumption regarding Glacier cloud library. I can see in space consumption from CommVault console that our data takes around 900TB. This data is extracted from raw capacity or net capacity (Real space consumption)?Thanks in advance,Regards.

We’re trying to install commvault client on RHEL in /opt/hds directory for compatibility reasons.instead it installs in /opt/hds/commvaultI have tried dirty tricks with sed and config files in /etc/CommVaultRegistry but nothing worked so far.Any idea how to force it to install to /opt/hds ?

hi,we configured apps using the protected microsoft graph api for a customer.using the following KB, https://kb.commvault.com/article/67692.this was aproved about 1 month ago, and went correctly for about a month. but today we tried verify connection on these apps, because 1 was invalid.then all 10 apps we registered to use the protected api went into an invalid. this was with out reason in CV, and we have asked microsoft to comment on this.they said they dont revoke ths access after it has been granted. the customer is currently on sp25.23.i am wondering if you might have an idea why this state the token has gone in to invalid state? kind Regards,Thos Gieskes.

How are you guys handling the commserve name after failing over with live sync.  For example all users are used to going to HTTPS://COMMSERVERNEW.FQDN.NET/CONSOLE but after failing over the standyby name comes into play for example HTTPS://STANDBYCOMMSERVE.FQDN.NET/CONSOLE How can I prevent having to blast out emails and user confusion, broken shortcuts etc.  Any ideas out there to make a fail over easy for my end users?

Currently we are protecting a customer’s Sharepoint farm using SQL agent on the SQL server; and File system agent on rest of the servers; we cant get hypervisor access hence used the file system agent.  We tested the recovery and restored all the servers and used SQL database restore to restore the databases.  However, the search functionality does not work on the recovered environment.    We are thinking of using the Sharepoint Farm backup; the documentation says to install Sharepoint agent; so as I understand >  Install Sharepoint Agent on all the servers in the farm > Because SQL agent is already installed on SQL server do I need to install Sharepoint agent as well on it ; also do I need to stop SQL backups and Sharepoint backups would protect the same set of data again> Create a sudo-client and select all these as member servers > Expand sudo-client and create user-defined sub-client and on the content tab include web-

Hello,we like to migrate the archive Mailbox Data from Mailbox Classic Agent to the V2 Mailbox Agent - to be able to upgrade from Exchangen 2013 to 2019.Also a Compliance Mail Journaling Archiving is active. The Documentation is a bit cryptic about that.https://documentation.commvault.com/11.24/expert/29238_transitioning_to_exchange_mailbox_agent.htmlYou cannot import content from the Exchange Compliance Archiver Agent or the Exchange Mailbox Archiver Agent directly to the Exchange Mailbox Agent. However, content that was archived using these agents can coexist with the content that is archived using the Exchange Mailbox Agent. The content that you archived using the Exchange Compliance Archiver Agent or the Exchange Mailbox Archiv

Hello All,I would like to know the same oracle agent will be installed on Exadata server to perform the backup and restore?orDo we have any special\different installation and configurations to protect the oracle database running on Exadata?RegardsAnanth

Hi,I try to add a new Media Agent to my Commvault environment.The strange thing is: I can install the MA feature successfully to one of my Windows Servers. When I check this client with rightclick “view” > “installed software”, the Media Agent feature is there, too. When I check Media Agent readiness, it says “ready”.BUT: when I go to “Storage ressources” > “MediaAgents”, the newly installed machine is not listed there.I also can’t select it as a Media Agent in a Mount Path.Do you have any idea how to make the Media Agent “visible”?

Hi All, i had the following challange: Index and DDB are using same SSD ( Yes i know… )Index is using 1,96TB. Settings are: Retain index for : 50Generate alerts when free space falls below : 50GBTake the Index offline when free space falls below : 10GBCleanup until free space is at least: 10 percent Now we have to move the index+ddb to new disk which is smaller than the actually disc.  I Change the Settings to: Retain index for : 20Generate alerts when free space falls below : 50GBTake the Index offline when free space falls below : 10GBCleanup until free space is at least: 50percent So how can i trigger the cleanup ? 

 Hello,All my backup are completed successfully Since 3 monthsbackup source is Netapp, the backup target is a HPE StoreOnceWhen I try to restore a nas file, I get this error message in Commvault console :(Ticket is also opened at Commvault sideany clue ? Thanks ! Error Code: [62:473]Description: Failed to seek to the correct location on the media to start the data restore.Source: bripmasrv01, Process: cvd here is an extract of the media agent log file nasRestore.log2541369 26c749 01/26 12:28:29 15485 NDMP INFO[masrv01] 0: CVNRS: Accepted incoming NDMP data connection from the file server IP: [127.0.0.1] Port: [39520] to local IP: [127.0.0.1] Port: [56115].2541369 26c749 01/26 12:30:02 15485 Mover Halt: received NDMP_MOVER_HALTED reason [NDMP_MOVER_HALT_MEDIA_ERROR]2541369 26c749 01/26 12:30:02 15485

Hi!I’m coming to you with the following issue. Our customer saw a sudden increase in Disk Library usage. Turns out a bunch of jobs weren’t getting aged anymore because their respective subclients were re-associated to a different Storage Policy. This makes sense as the cycle criteria part of the retention wasn’t being hit. However, according to the documentation, Commvault should drop the cycle criteria and age solely on days:“If a subclient is re-associated to a new storage policy, the job retention is dependent on the following factors”“The cycle retention specified in the old storage policy is ignored. Only the retention days specified in the old storage policy are honored after a full backup job is performed using the new storage policy. “KB article: https://documentation.commvault.com/11.25

When restoring guest files from VMs I should be able to see how big the restore will be, right?I should be able to see the size of the data, in order to predict how much space will be left on the destination VM after the restore..?If I select a specific folder in the restore job and then click “List media and size”, it doesn’t show me the size of the folder I selected.Am I looking in the wrong place? Or is this a nonexistent feature?Thank you =)

Hi All, After upgrading the CommServe from 11SP16 to SP24 with a hardware refresh, we are facing some network issues, where the communication is failing between the CommServe and the clients. Anyone has any idea about the reason why this is happening ? Regards.

Heyy all, i had to do an corss db restore. i started with the system DB.  SAP HANA Error [2022-05-05T12:32:19+02:00 P0022113 18093c6fe09 ERROR RECOVERY RECOVER DATA finished with error: [449] recovery strategy could not be determined, [110083] Catalog backup not found using Backint(path=/usr/sap/Destination/SYS/global/hdb/backint/SYSTEMDB), [110510] Backint cannot find file '/usr/sap/source/SYS/global/hdb/backint/SYSTEMDB/log_backup_0_0_0_0', [110514] Backint terminated successfully without connect, [110088] Error reading backup from 'BACKINT' '/usr/sap/destination/SYS/global/hdb/backint/SYSTEMDB/log_backup_0_0_0_0', [110203] Not all data could be written: Expected 4096 but transferred 0, [110510] Backint cannot find file '/usr/sap/source/SYS/global/hdb/backint/SYSTEMDB/log_backup_0_0_0_0' ].Source: AGI01V2T078, Process: ClHanaAgent In the hana aget log i found: Log_Files/ClHanaAgent.log:27604 6bd4 05/05 14:08:25 6500590

Has anyone received this error in console alerts Decrease in Data size by 10 percent  waiting

Hello everyone,My CISO has asked be to test restores of OneDrive backups and I’ve found something strange.  I have incremental backups configured to run Monday to Thursday at 5:00 PM.  On Friday at 5:00 PM, a synthetic full backup runs also at 5:00 PM that includes an incremental backup just before the synthetic full.  The storage policy is set so the primary copy has a 14 day retention for all backups and a one year retention for Monthly full backups plus a synchronous replication to a media agent at my DR site which has the same 14 day all / 365 day monthly retention.The weird thing is that when I do a “browse and restore” on the most recent OneDrive synthetic full backup, I see files from my OneDrive that were deleted months ago.  Shouldn’t the synthetic full backup be dropping files that are no longer there?Ken

Hi! The exchange guys are in the process of setting up a new exchange cluster, so i am trying to add a new “Exchange DAG” client, but when i try to discover the servers an error pops up with “DAG Discover failed”. I’ve also tried using a proxy, but i get the same error. So, i guess the question is, which log-files should i try to dig into to try and locate where and what the problem with this is ? 

So, easy question, what are the requirements for the Live Browse feature?Specifically, does the live browse only work on virtual machines?  Is this NOT for physical or agent based backups?(Sorry, searched around and didn’t quite find the answer to the actual requirements/limitations - as some of us do still have physical servers that we back up...)

Version 11.24I was using a setup with open-replication SVM1 as source and auxcopy to SVM2 as the destination.I was working with a script to set NetApp snapshot snapmirror-label.I was using the Label “CVDaily”. After have getting this to work I noticed that the snapshots was starting to get a label “IntelliSnap”, which wasn’t there in the beginning. What is the procedure to have CV use this label for all NetApp Snapshots every time?There is no references in the current documentation so, it looks like a ‘hidden’ feature.Source:Source view. Notice 1 SP snapshot with my label and next 2 with IntelliSnap labelThe feature request for adding snapmirror-label is still open - but maybe there was a kind developer somewhere after all :)

Hi, I updated the Commserve from release 11.16 to 11.20, now I should update the mediaagents and clients in production, my questions are:- I can do the hot update while the backups are in progress- if the update fails, can I rollback or does the client still remain in 11.16? ThksDario

HeyIs there documentation on the exact procedure for running the Windows Updates against the CommServe Windows Server. ie.Put CommServe in to maintenance mode. Stop all CommVault Services in Process manager. Run Windows updates. Reboot Server. Ensure all CV services are up and running.ThanksNeil 

FR24 , mentions the following:Security Introduced in Product Change Learn More Feature Release 24 Users and User Groups When you create a user, verify that the email address is unique and not used by another user in the CommCell environment. Creating a User  How can we avoid that new terrible limitation?In a tenant environment, users can belong to different companies, using the same email address.  

hi, i want to use a webhook for MS Teams to send our CV alterts directly to a dedicated MS Teams channels. The configuration seems easy. Within commandcenter i added the webhook url provided by MS Teams.Under Monitoring alerts i defined some “standard” definitions like:Backup Job suceeded to be sent to the webhook.No adaptions within the template were made.But in the webhook configuration it always shows me: Webhook offline (date) Has someone managed already a webhook integration with MS Teams and may share his insights, what changes to the standard configuration is necessary. thanks

Hi, I’m running 11.26.20. Download & sync cache is failing, files not found on downloadcenter.But when I check the packages, it stops at 11.26.18…..so how can I have 11.26.20……. (which now causes problems with the download & sync cache process)