Self-Hosted Q&A

Hello Dears,  we are protecting an exchange dag in another domain/ network backup is working fine, but when we are trying to restore an individual messages to the mailbox we are unable to browse the mailboxes - we have outlook 64 bit installed on the mediaagent  as well as exchange package.  

Hello Team,We have restored File system backup job, it’s got restored but is showing No. of Skipped files as per the restore job. We checked skip files, but the files are restored in target location. We want to know the reason for skipped files. As per the restore log, it’s showing “The failed byte count does not include files that failed due to seek error”. Please advise.

Hello, TeamI have this client with these issues. 1. They backup currently on an Oracle DR server (the production database replicates to to the DR(They don't use production because of performance issue))and they are having this resync issue.. below is the error: Error Code: [18:183] Description: Failed with Oracle DB/RMAN error [RMAN-03002: failure of allocate command at 04/27/2022 07:16:05 RMAN-03014: implicit resync of recovery catalog failed RMAN-03009: failure of partial resync command on default channel at 04/27/2022 07:16:05 ORA-20110: set stamp set count conflict ]2. When they do a restore of an oracle database, on the Database end, it requests for an archive logs of 5 years ago.  What could be the cause of these problems? I am writing a report to them and these are the only 2 issues I have not been able to fathom.

Anyone saw this on 11.26 command center already?: (in devtolols)     

My commvault Server is on VM on vmware and when i search for any backup history it takes 2-3 minutes to display the results.While for another client who is having phsyical server with same configuration , the result is instant.what could be reason? where should i look for trooubleshooting

I feel like I’m missing the Capt. Obvious clue in how the Rules are intended to be used in Command Center when setting up a VM group. In the old java UI, I would have content which is easy to define, and then my filters. Where does the ability to filter (exclude) come in with the Rule function? It seems to be not completely baked yet. Here’s the scenario: We have 100’s of VMs with a custom attribute defined with a value of “false” telling the old schedule/SP method of backups to filter those VMs out. I am trying ot convert to plans and doing this all via Command Center but regardless of what I build my rules as, this seems to more of an include (content) based rule system rather than a filter based exclude list. Sure, I get that I can toggle some things like power state on/off, or template true/false, but filtering seems to be much more obscure here than in Java land. Is this by design or what am I missing?thanks

Hello Commvault Community,  Today I would like to ask you about Oracle out of place database recovery, specifically about TEMP table space recovery. The problem appears when Oracle DB is restored out of place. It’s full restore of DB - with control files but without spfile.The name of the target database is different from the original name. Both the original and target environments have database files located on ASM disks, however the ASM group names on the two servers are not identical. After entering the appropriate fields in the Redirect tab (as in the attachment), all database files except are restored correctly, but the tablespace Temp file aren’t. The Temp tablespace is created, but I have to create the database file with the sql command after logging into the database. Each time the restore job on the Commvault side was Completed, with no errors. Please let me know what I should enter in the Redirect Temp

Hello,Please advise or send instructions. how to set up a report or check in the Commcell console computers that have not had a backup for a long time or the backup does not work.Thank you

accidentally, A path for hybrid file store cache directory is configured.I suspect that this path affect my jobs, I want to remove it.when I just delete the path text, I get error to enter valid cache directory 

Hello, We have a problem with CommServe.We have 2 physical servers.We’ve 3 instances on each server:Instance 001 - CSInstance 002 - CS_failoverInstance 003 - MAOn Windows is configured Windows Faiover Cluster (for GRID, for MediaAgents) When Windows is member on Windows Faiover Cluster, Commserve Communication will be not established (failed to communicate with Instance 002, 003 on the same server and second server).Telnet is OK, but chceck readiness and for example Transaction Logs not working. Nextly, when I restart the server, communication will be OK. But when I restart Instance001 on Process Manager, the problem will reappears. When we delete Windows from Windows Faiover Cluster, CS looks OK.Do You know any resolutions? Is this Configuration supported? Best RegardsKarol

I am investigating a performance issue on a server that is both client and media agent.Looking in the PerformanceMetrics.log file I see the metrics for CPU load on some CV processes. But they seem always to be at zero.Isn’t those collected into the log file or does something need to be enabled for them to get there. I’ve attached a screenshot of that section from the log file  

Hi all, I have a question about the OS requirements for the CommServe. https://documentation.commvault.com/11.26/expert/2801_commserve_server_system_requirements_windows_01.html Windows 2012(R2) is not listed anymore, so I suppose it is not supported anymore for the CommServe. However, the note directly above the table says “The Commvault software fully supports the most recent version of an operating system, until the vendor ends support.”. Windows 2012R2 is Supported by Microsoft until October 10, 2023. So, is Windows 2012R2 still supported for the CommServe, or not?And if not, why does the note

Hello all,I just want to know why the orphaned media ilooks different in console and documentation (Version is V11.26.23):Console: Docuentation: There are no media in this folder. And where do we find orphaned media in Command Center?Thank you very much.

Hello All,Do we support IntelliSnap over the oracle database running on Exadata?If yes, what is the system requirements? is there any documentation link which i can refer to specific to ExadataRegardsAnanth

Hi Community,I have a question about backup SAP HANA. I have upgraded commserve and media agent from sp6 to sp24, after upgrade completed Commvault can’t backup SAP HANA. In the Job log file detail : “ Reserving resources for SAP HANA.Resource reservation request start time=[]Allocating streamallocationGenericResource() - Failed to create shared memory. error code =28freeOpenHandles - deleteSharedMemory failed, handel=-1, Ptr=0 returnCode = 22Fail to request jobmanager.The required resource could not be allocated; Please retry your job later. “ Please advise me what should I do for this issue.Thank you 

Hi Team, What kind of information do CacheDB and ResourceMgrDB DBs store, what are their duties?It is stated in the BOL below that it is non-critical, but it does not say what kind of information they store.https://documentation.commvault.com/11.24/expert/96200_commserve_recovery_frequently_asked_questions.html 

JobSvr Obj Failed to get extendedRetention info from JMJobCopyInfo for archGrpId  13580 c68   04/14 13:18:44 4488 CVBkpJobInfo::insertIntoDB Ignoring error returned from createJobCopyInfo for AppId [231] ApptypeId [84]13580 c68   04/14 13:18:44 4488 JobSvr Obj Failed to get extendedRetention info from JMJobCopyInfo for archGrpId <0> Error <>13580 c68   04/14 13:18:44 4488 Servant    [---- IMMEDIATE BACKUP REQUEST ----], taskid [369] Clnt[BPOBRTIAS136] AppType[Continuous Data Replicator][84] BkpSet[x.x.x.x.x] SubClnt[default] BkpLevel[Incremental][2]13580 1cb4  04/14 13:18:44 4488 Scheduler  Failed to get the media agent.13580 3524  04/14 13:18:45 4488 Scheduler  Phase [2-Backup] (0,0) started on [SRV.x.x.x.x] in [1] second(s) - cdrcontrol.exe -j 4488 -a 84 -r 110 -n 2:231  -jt 4488:2:1:0:51483  -f 0  -q 0  -s 013580 37f0  04/14 13:18:46 4488 Servant    Reg [Control] received. Client [BPOBRTIAS136] plattype = 4. Token [44

Good morning, Does anyone have an example of configuration of Continuous Data Replication examplesI need to do a Site 1 to Site 2 replication of files only, it seems very simple, but I can't find an example! waitRicardo

We are Planning to deploy the new CommCell console. As i understand, by default it comes with the evail license and we have to apply the permanent license within 90 days. Ca we run backups in evaluation mode or we have to wait for permanent license key.

Noob alert! Hi everyone, I fear our DR damaged or our "Storage policies\CommServeDR" Policy is misconfigured, because since a month, the DDB Verification Job are constantly failing. Short resume/background: 1)We store our Backups and DR in a Network-Storage. Our Commvault Version is 11.25.28. 2)I tried backing up and restoring files, and it works. I did test DR restore (In March) using this video (https://www.youtube.com/watch?v=1H4w2CYdf4c).3)As always users can still run backups, restore data, etc. but we get lots DDB-Verification failures and DR "Completes" but with errors.4)In Commcell, if you try to browse to our Network DR folder(Commcell\Control Panel\Maintenance\DR Backup\"Back up Metadata to this folder"), we get the following message "incorrect password or unknown username to selected access path" I checked the credentials and also check if server can reach the Path. Pass, User and Path are fine

Hi Team, i got several Servers which have the Filesystem & SQL Agent installed. I grouped them based on agent to a SQL group. Now i wanted to give the SQL Admins the permission to backup & restore SQL instances. Unfortunately the grouping of “Client Computer Groups” with SQL Agent counts for the Whole “Client”   so when i add the SQL Admins as Backup / Restore user on that group they can also restore / backup on the Filesystem Agent ( as the Client is added not only the SQL Agent ) so is there a way to just allow the SQL agent and exclude the other Agents with an automatic association? ( the only way i found is manual

I'll briefly explain my problem:Our customers use a Huawei cloud platform with the production site in Milan, while the DR site is always done for the cloud in Bologna.Now a commvault platform is installed in production for backups with release 11.20, while on the DR site I have not installed commvault services.My question is simple, in case of loss of the production site is it possible to manually restore the commvault services on the DR site?ThksDario

Hello Community,I keep on wondering about one thing.  There’s a feature called Ransomware Protection which is allowing MediaAgents to protect Libraries and Mount Paths. In terms of local storage there’s kind of lock being provided. What if there’s cloud storage in place e.g. Azure or GCP connected to MediaAgent? There’s still some kind of lock in place which is preventing objects from being modified by non-commvault tasks?  

Hi guys, do you know how to fix this thing? I want to delete snapshots manually from array management and get this error...Error Code: [19:2018]Description: Workflow [Snap-UserOperations] completed with one or more errors.Source: xxx, Process: WorkflowNo Host found with HostId [10633]. Failed snap volumes will be handled later by the automatic clean up process.Source: xxxx, Process: WorkflowI ran the data aging (i think this the forementioned ‘automatic clean up process’) - nothing changed...