Self-Hosted Q&A

I am working for Linux file system Backup. Job got completed with errors and i see most of failed files are tagged as “Operation not permitted”. I would like to understand in what are all scenario’s for this issue and how we can overcome it.  Kindly suggest on this

Good Day.  I have a customer server that is having an issue with a Commvault reinstallation.   The Commvault agent was corrupted.  The recommendation from the Commvault Knowledge base was to uninstall using the Microsoft uninstall tool.  The MS uninstall tool ran successfully but the Commvault reinstallation is still failing.   When we execute the Commvault ContentStore we get “No 11.0 instance is installed on the setup.”  Has anyone experienced this behavior and if so, please point me to documentation that can help resolve this issue.  Thanks.  

Hi, have anyone made a script or used cli commands to control the procedure of shutting down an entire commserve environment in windows.I suppose you can do most of the stopping services with windows powershell , but how to disable all activity in commserve. 

I currently have a S3 bucket that is configured for Standard which is not our best practice. I want to change the data in the bucket to One Zone-IA to match the new uploads coming from the site. Can that be done via the S3 bucket or what is a good recommendation? I am trying to avoid a whole new upload form the site.

Is there a reason that the “Latest Fixes for Current Release:” is much lower than the actual latest maintenance release?  For example, my current “Latest Fixes for Current Release:” is 11.24.34 but 11.24.43 was released April 5th?  I’m thinking I might have to upgrade to 11.24.34 first then onto 11.24.43, is this the case?

Is there a way to search for released clients in the job summary reports ? Would someone that Commvault think about putting button that is unchecked by default to show client that are released.  

Hi,How can I check how many commvault client licenses I have and how many I have already used?ThksDario

I ma getting backup failure in our openstack vm’s due to Insufficient cinder quota to create VM Snapshot: Failed to meet minimum 10 percent avaliable quota limit. Available: 176 GB, Required: 500 GB, In-Use: 4824 GB (out of 5000).  Is there away to increase cinder volume and as well as decrease the cinder quota( where to do this)?

Is there a way to search for retired clients in the job summary reports ?Would someone that Commvault think about putting button that is unchecked by default to show client that are retired.  

I have few endpoints which are offline at time scheduled backup due to person being in field.I want those backup to auto start after 1 hour if the scheduled backup fails how can i do that?  

Whether Oracle DB Version 11.2, 12.1 compatible with CommVault 11.20 to take Oracel/DB Level backups. Please provide compatability list for the same

Folks,I believe the answer might be Intellisnap but figured I’d ask the Community. My DBAs are having a hard time being able to restore a 7TB database. We have restore timeouts set to 24 hours which is a lot of time. I understand that SQL restores will only use 1 thread. I am aware of some of the tuning params for SQL backups but is there anything we can do to speed up restores on the Commvault side for large DB restores? We get excellent read throughput on the storage side per mountpath (around 1500 MB/s).I’ve been told Intellisnap is the way but I might not get support to go down that road. Thank you

Just curious if there is any log that would show when an alert was changed and who made the change in the Commvault Console?  Client wants to know this detail on an alert that was disabled. Thank you.

Hello, I have upgraded from version 11.25 to 11.26 in the normal way.Unfortunately, the system has completely stopped running, when I try to start the Commcell Console it cannot find the javaw.exe file. How to proceed with the repair?Thank you.

Hi,during Backup of a mysql DB we get the following error in der Job Logs and the backup is failing.We are on V11.SP20 Fix 85Only Mysql DB’s are involved, no Mysql DB has the Column RMSpareStatusUpdateTimeRegards,Peter Rupp@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@Machine : du1cvault01File    : MediaManager_2022_04_08_02_03_00.log@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@10040 3ae0  04/07 23:00:33 1318889  MOUNT    [      ]  MOUNT REQUEST from [du2media02] : JOB 131888910040 3ae0  04/07 23:00:34 1318889  MOUNT    [742235]  USING RESERVATION ID [3386411], DRIVE ID [21] 10040 3ae0  04/07 23:00:34 1318889  MOUNT    [742235]  JOB [1318889] IS A BACKUP JOB10040 3ae0  04/07 23:00:34 1318889  MOUNT    [742235]  VOLUME [742235], IN MAGNETIC LIBRARY [DiskLibrary4<du2media02_cvdisklib1>]10040 3ae0  04/07 23:00:48 1318889  MOUNT    [742235]  UNMOUNT PARAMS from [du2media02] : JOB 1318889, RESERVATION ID: 3386411 RELEASE VOLUME : 0, RELEASE DRIVE : 0, LOGI

Noob SQL query. Can SQL Transaction log backups be performed using different backup solutions, such as Commvault and native log backup?We have a customer who performs tlog backups every hour and a daily full backup using SSMS native backup tool (not a copy-only backup).AppAware is also used to run a full Snapcopy backup of MS SQL on commvault.The customer has requested that transaction log backups in Commvault be performed every 15 minutes in addition to the hourly native log backups. My understanding is that if we use separate backup solutions, we might end up with one solution containing one chunk of log backup data and the other containing another chunk of data.As a result, neither solution has a consistent chain that allows for point-in-time recovery.Is my understanding correct?Could someone please suggest the best solution to this?Should I ask the customer to disable native backups and rely solely on Commvault due to its ease of use in restoring?  Thank you.

I'm new to Commvault and SQL and could use some help.  Our organisation is considering making the switch from native SQL server administration tools to CommVault's enterprise backup/recovery solution. I gathered the following information from the change request: We use local backup Maintenance plan in SQL server. There is a native daily full backup scheduled at 6 p.m., as well as a transaction log backup scheduled every hour, with a retention of 7 days.  Management is planning on doing SQL backups (daily full + transaction log) using Commvault and will be disabling all native SQL backup jobs once Commvault backups are configured. At any point in time they do not want to overlap the transaction log backup scheduled between the two solution to avoid backup chain breaks. On CommVault side they are planning to do both Agent and VSA Appaware backups. They want to do high transaction db backups using agent and dev SQL DB backup using app aware to save on licensing cost. I have a couple of qu

One of my CV client backups started failing.  When I checked the ports from the CS\MA port 8401 is refusing to connect.  On the client side is exhibiting the same problem with port 8401 communication failure.  I was informed by one of my teammates that a certificate issue on the client side can cause this type of behavior.  If this is true, how can I resolve this and is there a document that would explain a certificate issue? Thanks. 

how can get the recovery play book from ransomware?

Hi folks..  Scenario:- An system owner registers a client into a Commcell.- The system owner realizes that he registered it into a wrong Commcell. - The system owner wants to register into the right Commcell WITHOUT uninstalling /installing the IDAs again. Is there any way to "flush" the client config on the client itself so it can run the registration process again, this time targeting the correct Commcell?  Thank you for any input you might have....  Kind regardsRubeck

I received the following alert over the weekend: Event ID: 2791775 Monitoring Criteria: (Event Code equals to 7:211|7:212|7:293|7:269|14:323|69:52) Severity: Critical Event Date: Fri Jan 7 17:03:07 2022 Program: cvd Client: INF-SRV54 Description: A suspicious file [L:\Logs\Unlimited Quota\IgnoredLogs\2pvkyexx.fun] is detected on the machine [INF-SRV54]. Please alert your administrator.  I’ve searched but can’t find information on the codes 7:211, 7:212, etc.  Does anyone know where to find information on these?Ken

Hello All,I wanted to get your input on our DR plan that I need to test out. Here is what I am looking to accomplishRestore Commserve from a DR backup to isolated datacenter  Restore 3 Sql Server backups from tape to an isolated datacenter Not pause affect the production environment while the DR Test is taking place LiveSync is not an option (might be scoped out for next year)I have looked through the documentation and other posts on here and this is what I am thinking….Spin up a vm in the isolated datacenter to restore the Commcell Declare a disaster recovery test with offsite provider Transport required tapes to isolated datacenter Restore a copy of our DR backup from an isolated file server Start a restore of the Commserve database with the recovery tool Configure tape library to work with the restored DR commcell Catalog tapes that contain the 3 sql server full backups Restore sql databases to new isolated vm’s However, my main concern is that the tapes are encrypted. When I restor

Hello, After Installation Media Agent in AZURE the next step is configuration VSA backup client for on of the subscription where the Media Agent is located. I checked the roles which were added to subscription for the Media Agents: Infrastructure Administrator Networking Infrastructure AdministratorMedia Agent has enabled Managed Identity, Which is required for access VSA proxy server to subscription. After when my colleague try to configure VSA client. He received the error: “Unable to connect to Virtual Machine host [ID number for subscription] as user [].  [Failed to get access token. Connection failed.“Please let me know when I should take a look more details about that issue or steps to verify configuration for the Media Agent. 

Hi,I have a question about compression.We have a some oracle databases for which we create an online full every night. When we check the data transfered from the host to the media agent, we can see a much higher number than what is actually written to disk.EDIT:This is an example: Deduplication seems to be working fine, and also compression. I know deduplication happens on the host/client side.Does compression happen on the host or on the media agent? If it’s on the media agent, that would explain the high transferred data number, as it needs to read it from the host to compress it on the media agent.I looked through books online, but couldn’t find a definitive answer. If anyone knows, I would appreciate it.Jeremy

SAPP Hana Error [Waiting for stream reservation for backup