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Self-Hosted Q&A

Ask and answer questions about your self-managed and on-prem software

  • 4,994 Topics
  • 21,525 Replies
4994 Topics
M
Byte
MansoorByte
posted in Self-Hosted Q&A
is intellisnap and VSA vm backups are same?

is intellisnap and VSA vm backups are same? Please share me the documentation to understand these...

1
S
Vaulter
3 years ago
V
Byte
virgilByte
asked in Self-Hosted Q&A
Schedule Policies Exception

Hi ,I would like for a task that is running every month put a planning exception on January 2nd.I don’t find to do this on task schedulerthanks for help 

2
V
Byte
3 years ago
H
Holger R.
asked in Self-Hosted Q&A
Hive Nightmare (Vulnerability CVE 2021 36934) Workaround and impact to backups

Hi, I am reaching out here on behalf of a customer. It is about the vulnerability CVE 2021 36934 (“Hive Nightmare”) were Microsoft recommends to limit the access to \system32\config.https://msrc.microsoft.com/update-guide/vulnerability/CVE-2021-36934 Microsoft states there, that their workaround can impact third party backup solutions. That’s why the question came up if the workaround is applied if and how this could have an impact on VM and File System backups. This is the workaround:Restrict access to the contents of %windir%\system32\configCommand Prompt (Run as administrator): icacls %windir%\system32\config\*.* /inheritance:eWindows PowerShell (Run as administrator): icacls $env:windir\system32\config\*.* /inheritance:eDelete Volume Shadow Copy Service (VSS) shadow copies Delete any System Restore points and Shadow volumes that existed prior to restricting access to %windir%\system32\config. Create a new System Restore point (if desired).  

6
D
Vaulter
3 years ago
K
Byte
Kamil
asked in Self-Hosted Q&A
CommServe Database dont generate .dmp

Hello Commvault Community,  I noticed a problem at the client, where when trying to generate a dump of the CommServe database, it does not generate it correctly. A file with the .bak extension is generated in its place.I would like to ask for help in solving the problem, it is a key element in environmental recovery (DR). Thanks for help,RegardsKamil

3
Mike Struening
Vaulter
3 years ago
S
Byte
SergejByte
asked in Self-Hosted Q&A
Disable Pre- and Post-processes

Hello,I’m looking for a way to disable pre- and post-processes to avoid execution on a client.To increase security / hardening.Thanks 

3
Damian Andre
Vaulter
3 years ago
T
Byte
TonyQByte
asked in Self-Hosted Q&A
One email address for multiple CommCells

Hello Community We have two Commcells, one based here in the UK and one in the US.  The issue I have is I cannot use one email address to log calls in both environments.  It seems sub accounts do not have the ability to do this.  I spoke to support and they sent me this Sub-Account MANAGEMENT IN THE MAINTENANCE ADVANTAGE CUSTOMER SUPPORT PORTAL (commvault.com)  however there is no mention of merging accounts to use both CommCell’s.  This was something that our account manager said could be done. Alas, Im struggling to see how this is done, as I get this message when ting to create a new sub account and get this message on the US Commcell Please be advised that e-mail addresses must be unique to each contact. If you are looking to add a contact with the e-mail address Tony.Queen@aggreko.co.uk to your account because they are not listed in your Sub-Account Management page, this means that this e-mail address has already been used to create a Maintenance Advantage account and that account

3
Mike Struening
Vaulter
3 years ago
J
Byte
JinmiByte
asked in Self-Hosted Q&A
Backup History

Is it possible to get a history of all the backups commvault has carried on a client out since it was configured? even the pruned/aged jobs?

1
Mike Struening
Vaulter
3 years ago
M
Bit
MarkPBit
asked in Self-Hosted Q&A
SP24 - Performance & Data Readers

Has anyone experimented with the “Automatically use optimal number of data readers”?I set this on some test SubClients and it is defaulting to 1 regardless of what the manual setting is. This results in jobs taking dramatically longer? Does anyone know how the readers are optimised?Why does it default to 1 regardless of the starting position?

7
Mike Struening
Vaulter
3 years ago
D
Bit
DeoneRHBit
asked in Self-Hosted Q&A
large capacity restores (TBs) from HNAS subclients w many shares

We have a need to restore from HNAS backups.  Currently the only way to restore is via a share path to its original destination.  With our subclients having many shares as its content, what is the best way of performing large capacity restores, (TBs)? 

4
H
Vaulter
3 years ago
S
Byte
ShahzebByte
asked in Self-Hosted Q&A
Oracle Archive logs backup

Hi All,We want to run oracle archive logs backup every 1 hour irrespective of any threshold requirements. What is the best possible way to schedule it? Thanks in advance for your help.

2
S
Byte
3 years ago
Marco Lachance
Byte
Marco LachanceByte
asked in Self-Hosted Q&A
FS Archiving agent "Stub" and domain change ?

Hi Team,Just to be sure !I’m planning a domain change for all the servers at a customer,I just want to be sure if there is a special gotcha for FS who as Archiving “Stub” on them !Nothing special to be aware of ?Thank you,

8
A
3 years ago
Onno van den Berg
Commvault Certified Expert
Onno van den BergCommvault Certified Expert
asked in Self-Hosted Q&A
Applying UNIX permissions via Command Center

For existing clients on where you push out application/database agents afterwards you most of the time have to run the cvpkgchg command to replace the permissions. In case of a push installation via the CommCell console you have a possibility to enable to option "Override Unix Group And Permissions”.https://documentation.commvault.com/11.24/expert/1935_changing_unix_groups_and_permissions_on_unix_clients.htmlThis checkbox is not present in Command Center (https://documentation.commvault.com/11.24/essential/127715_adding_database_server_for_sybase.html). Does this mean that it will do it automatically? My assumption is that it only works for new push installation not for scenarios in where client the client computer is already equipped with a restore-only client.   

5
Onno van den Berg
Commvault Certified Expert
3 years ago
H
Vaulter
HarshaVaulter
asked in Self-Hosted Q&A
View option in Job History from Admin console

Hi Team, In one of my customer’s Admin console I’m not able to see View option in Job History from Admin Console.Please let me know what things I need to enable to see the option like mentioned in below screenshot. 

9
Mike Struening
Vaulter
3 years ago
T
Bit
TP Backup TeamBit
asked in Self-Hosted Q&A
Report to show Commvault client certificate status

Hi All, We recently had an issue where 1 client Commvault client certificate did not get renewed, our supported customer is a bit on edge and wants to get a report of all Commvault client certificates, when they were issued and their expiry date.Understand that Commvault auto renews the certificate 2 weeks before expiry and the details I require can be found in the Commcell Console but need to understand if such a report can be created, either from the web console, the commcell console or via the Commvault CLI that can be created in a .csv or html format.Any help would be appreciated.ThanksTom

2
T
Bit
3 years ago
E
Byte
elizabetaByte
asked in Self-Hosted Q&A
Upgrade Commserve on new hardware machine

Hello,I have CommServe backup server (two Media Agents  with many machines, with Linux Data Agent, also virtual machines) version simpana 11.20.0 installed. I have to plan migrate our existing CommServe (installed on Windows 2012) to a newer hardware with better performance and Windows 10.Which documentation do you recommend? Which method of install to use for upgrade?I have found https://documentation.commvault.com/commvault/v11/article?p=2224.htmThank you!Best regards,Elizabeta

9
E
Byte
3 years ago
C
CypherOne
asked in Self-Hosted Q&A
Not able to see Index servers under Client computer groups

Commvault V11.23the Index backup runs as per the schedule, but can find the index server option under Client computer groups. and not able to see the pseudo clients under Clients as well.

1
MichaelCapon
Vaulter
3 years ago
P
Commvault Certified Expert
PawelCommvault Certified Expert
asked in Self-Hosted Q&A
Recreate File system Agent in Console

Hi All; I have question about create file system agent in commcell console after release license and deleting the object. Agent was only deleted in GUI not uninstalled. I see clinet name but ther is no Agen Type under. Regards; Pawel

6
P
Commvault Certified Expert
3 years ago
A
Bit
AndrewArmstrong45Bit
asked in Self-Hosted Q&A
Some Netapp Snapshots not in "List Snapshots"

I have a Commvault installation with Netapp Storage Arrays. In our Netapp snapshots, we have multiple snapshots on different NAS volumes that have SP_X_XXXX_XXX which leads me to believe it is a snapshot that was create from Commvault. All of the settings say that data retention is only 30 days and the snapshots are not listed when clicking “List Snapshots” in the storage array. The only ones listed go back to last month, but in the Netapp Interface I'm seeing snapshots from 2018 that are yet to be deleted. Are these created by Commvault and have been forgotten? Was there an issue to delete these and Commvault no longer sees them? I can manually delete from Netapp, but I prefer to let Commvault do its job if possible. Has anyone else seen this?I work in an environment I can unfortunately not provide screenshots.

7
dude
Byte
3 years ago
M
Byte
MauroByte
asked in Self-Hosted Q&A
PostgreSQL user account

Hello allI have a bit of a strange question.I have a customer who has a very long user account name in the Database.When configuring the instance, you are limited to 32 characters in the username field using the Java GUI.The Command Centre will allow you the additional characters, but doesn’t seem to allow the connection to take place.We are not able to configure a different account name in the DB at this time so have to try use this long username.Is there a way I can circumvent this limitation?I’m running V11 SP23.Thanks again.

4
M
Byte
3 years ago
G
Bit
G@rim@Bit
posted in Self-Hosted Q&A
The SDT data transfer was terminated on a request from the Job Manager

Hello All, I am facing the same issue.  configured the file system backup for the server and after starting its full backup getting the error “encountered failure in receiving data [The SDT data transfer was terminated on a request from the Job Manager.]”Applied the above suggested media management setting but no luck.  17708 2e14  08/11 13:47:45 4370936 CPipelayer::SendPipelineBuffer() - Tail has reported error [94][The SDT data transfer was terminated on a request from the Job Manager.]. Cannot continue.17708 2e14  08/11 13:47:45 4370936 [PIPELAYER  ] Error in flushing the current buffer.17708 2e14  08/11 13:47:45 4370936 CVArchive::WriteBuffer() - Cannot send the buffer. Ret [268435460]17708 2e14  08/11 13:47:45 4370936 CFileBackup::WriteBuffer(1683) - writeBuffer failed17708 2e14  08/11 13:47:45 4370936 CFileBackup::HandleReadAndSendFileDataError(1497) - WriteBuffer failed17708 2e14  08/11 13:47:45 4370936 CBackupBase::DoBackup(3689) - ReadAndSendFileData indicates FAIL_BACKUP17708

5
MichaelCapon
Vaulter
3 years ago
A
Bit
AndrewArmstrong45Bit
asked in Self-Hosted Q&A
Commvault Command Center Dashboard Authentication Error

When loading the dashboard through the command center, loads of errors for every field say “Failed to Authenticate Token.” I’m able to authenticate through SSO but the nothing on the dashboard loads through client computer and even when trying through localhost remoting into the Commvault server (different issue). Has anyone experienced this or does anyone know which logs on the Commvault server to look at in order to get a place to start troubleshooting.-Andrew

9
Mike Struening
Vaulter
3 years ago
B
BrianSiphelele
asked in Self-Hosted Q&A
What is the best practice to backup millions of voice recording with Commvault.

What is the best practice to backup millions of voice recording with Commvault.

2
Damian Andre
Vaulter
3 years ago
T
Byte
TheBackupGuyByte
asked in Self-Hosted Q&A
Is it possible to restore AD via Commvault if AD is down?

Looking at DR options for AD. Would like to know what Commvault options might be available to restore AD if AD is down?  I’m aware of System state and AD agents but it’s my understanding that if AD is down…. how would the restore work? Many thanks

1
Damian Andre
Vaulter
3 years ago
ibrahimemrekaya
Byte
ibrahimemrekayaByte
asked in Self-Hosted Q&A
PostgreSQL block level restore fails

Hello,Commvault version: v11.20.46Source PostgreSQL OS: RHEL 7.7Destination PostgreSQL OS: RHEL 7.7Source PostgreSQL version: 12.4Destination PostgreSQL version: 12.6We are trying to out-of-place PostgreSQL individual db restore with our customer but we takes error;‌Error Code: [94:19]Description: PostgreSQL Database: [~ Command failed pg_ctl: could not start server Examine the log output. ~] Restore Failed with PostgreSQL Error: [~Starting of the aux server failed:: ~].Source: <destination_server>, Process: POSTGRESBLKRESTOREPOSTGRESBLKRESTORE output;28213 6e35 06/10 13:50:47 325986 CvProcess::system() - chown -R postgres  /opt/commvault/MediaAgent/SnapVolumeMounts/SnapMnt_1_2_632602_18_18170; su - postgres -c "chmod -R 700  /opt/commvault/MediaAgent/SnapVolumeMounts/SnapMnt_1_2_632602_18_18170"; su - postgres -c "/usr/pgsql-12/bin/pg_ctl start -w -t 43200  -D /opt/commvault/MediaAgent/SnapVolumeMounts/SnapMnt_1_2_632602_18_18170 -l /opt/commvault/iDataAgent/jobResults/CV_JobRes

9
Mike Struening
Vaulter
3 years ago
No special characters
Byte
No special charactersByte
asked in Self-Hosted Q&A
Login issue with cloud.commvault.com ?

We are seeing“We're sorry, something went wrong. Please try again. Invalid Username or Password”when trying to access the site. There is no opportunity to enter the password. It goes straight to the error message after entering the username.

2
S
Vaulter
3 years ago

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