Self-Hosted Q&A

Hello,I have some old jobs in a legacy library that i’m trying to remove. But this jobs are retained (i don’t know when or why) because backup policy (DR system creted) has WORM enabled.“Retain until” date from this jobs is over… data aging task do nothing. And i can’t modify this jobs manually¿Any help? Tell me if more info neededThanks

We are running 11.25.19. We have Windows media agents with the Ransomware protection enabled. We are also configuring our Linux Media agents for ransomware protection. Currently our libraries are CIFS shares on Storeonces. We are planning to move to HPe catalyst Stores. With our current ransomware protection in place, does Commvault provide ransomware protection on Windows media agents using Catalyst mount paths and /or will the Linux Media continue to provide ransomware protection for Catalyst mount paths. Or will we lose all ransomware protection once we move to catalyst? 

Hi Community, We are trying to implement an air gap with commvault, the customer wants to have its replication done to an offline site.Following documentation about the process and its feasibility with commvault, I came through network topologies and understood that the best thing to implement is the One-Way topology, which will implies that the MA located in the offline site will be the one that will establish the communication between the offline site and the production one.I have gaps in understanding this process, since, let's say, the replication is orchestrated by the CS, when the time has come for the replication, how the MA can know that it's the right moment to establish the connection ? And even for recovery/restore, how can the CS orchestrate it when the MA is offline. Please to apologize for my ignorance, knowing that this is the first time I am doing this.Any help or explanations would be much appreciated. R

Hi Team,I was documenting about the feasibility of the Air Gaping on commvault, and found the picture below.Can someone guide me where can I find and download the concerned workflows ? Thanks in advance.

i want to set hoilday. (not admin user) but, i don’t check menu advise please Which menu should I choose? 

Hi TeamPlease refer to the attached. We are receiving warning emails everyday regarding about the MCC-A. However MCC-B is fine. Could you kindly assist on this? Thank you.

Hi guys,in BOL, I wasn’t able to find anything regarding Sybase Replcation support.Is the, somehow, possible to backup consistently with the recent versions of Commvault software ?best regardsKlaus

I recently ran into a problem where someone pushed an update to a client running V10 of the software because the OS/Application was EOL as of V11. Naturally this broke the client, and the only way to get it fixed was via a reboot. This is one of those systems that pretty much never get rebooted so it was something of a big deal.  I assume there is some additional setting out there that will allow blocking upgrades and updates. LMK. Thanks.Chris.

Hi team, i want to plan poc for next week, it’s migrating from vmware (on prem) to aws cloud. is there anyone has test it and success. i already read the documentation. but still not understand. Regards,Niswandi

Hi Team, We are installing commvault agent on few Linux servers. we have firewall in place and we are using 8403 port for tunnel. Network/Linux team says that port 8400 & 8403 is opened bi-directionally but when we do telnet from the commserve, port 8403 is not connecting. we went ahead and installed the agent on linux server, once the cvfwd service started, 8403 port is start listening.  Two questions here :-1. before installing the agent , how to confirm from commvault end that port 8403 is opened ? as telnet/cvping is not helping is there any command, we can use on the client itself to see whether port 8403 is working before installing the agent and before starting the cvfwd services ?

On CV 11.20.9 we backuped Oracle DB from SPARC Solaris to MA RedHar8.4.If we set “Optimized For concurrent LAN backups” on MA then speed = 1800 GB per hour, if we unset “Optimized For concurrent LAN backups”, then speed=5500 GB per hour.All other settings are identical.What changed in MA configuration when set “Optimized For concurrent LAN backups”?

I had this issue; wherein I had installed Linux agent; which took a bit of time and waited on Registering screen during the install.  After the install it would not show up on the Commserve console screen; I had tried closing console; opening it; restarting services on the server.  Finally had to do the repair install which is an option one gets when you rerun ./cvpkgadd 

HelloAfter the backup is completed on the Linux Client server on which the File system agent is installed, the used memory cannot be returned.Memory returns normally after the server power is restarted.However, after the backup starts again and is complete, the memory used for the backup is not returned again. The backup job for this server starts at 21:00 every day. This is the amount of change in memory before and after the backup starts after the server power is rebooted. After the backup is complete, the memory usage is as follows.

The commvault client failed to install when manually installing and now we get the window of “Unfinished installation detected”  Resume install OR Clean up unfinished installation and start over.  I would like to run the Clean Up Unfinished installation and Start Over but this radio button is not selectable.  I have seen this in the past and I believe there is a registry setting that can be changed to make that option selectable. Does anyone know the registry setting?  Using Version 11.24.34

Hello GuysWhere do i change in Commvault so that when starting Commvault it ask for a user?I dont want it to open automatically with a user. 

Hi All, we had the situation that we had an local exchange installation with commvault mail archiving. We decided to go into O365 cloud with all the mailboxes.  Is there any option to do an mass recall from all stubs included all attachments into the O365 mailboxs ? 

Hello everyone, IHAC who runs huge VM environment and given their infra env commcell should be divided into several domains. And they plan to configure a license server for streamlined license use. (capacity based)Let’s say customer configures 3 commcells - one license server and two child commcells.I figured out child commcells pull the license from license server as much as they need.Assuming a child commcell pulled the license of 20TB quantity but become to use just 10TB as many clients are retired.For this situation, does child commcells return the unused license of 10TB by itself? or license server take back it automatically? Thanks

Hello, since I am not so fit in the backend, I would like to know how I can check why a backup which was backed up via SAN can only be restored via NBD.with kind regardsThomas 

Hello, we need to move a media agent and the backup storage to another rack in April. Our environment is configured so that the backup storage volumes are set up as CSV (Clustered Shared Volumes).So both media agents can access the backup storage of the other site. If we had to move only the media agent, I would say that it is enough to put it into maintenance mode in Commvault. Then we could shut down the media agent and install it in the new rack. However, since the site's backup storage also goes offline, the question would be whether we could still keep the backup service running or if we would have to plan for downtime. I know that backup jobs run on errors with the storage policy for the affected site. I would also redirect these to the second site for the time period. The point of my question is whether Commvault will have a problem when volumes are no longer accessible. Kind RegardsThomas

Hey,We are trying to setup Intellisnap for Azure.We get the following error.“Unknown error, http resp: [{"error":{"code":"SubscriptionNotFound","message":"”We have the correct subscription and we are able to browse vms from the vsa with same settings.an azure vm is acting media agent.We created an Array with managed identetity.We are trying to do this through the console as we aren’t yet using the command center..BRHenrik

Hi Team, I want to determine one of my clients how much capacity consumed on the disk library ? is there a easy way, report to suggest ?BR

hi, we recently where discussing a few security concerns for one of our customer.now there is a specific file located on the CS:/webconsole/common/bootstrap/javascripts/bootstrap.min.js Bootstrap 3.3.6this seems to be Deprecated by the provider.and is giving a high priority alert. how ever i do not see this listed in the https://documentation.commvault.com/11.26/expert/146231_security_vulnerability_and_reporting.html as far as i see i do not see that this updated on their system (currently 24.34.). could you provide us with an idea of when this will be upgraded through com

Hi..  When setting a Blackout Window on a schedule policy the clients time zone is honored… Any way to make it honor the time zone on the CS instead?  (v11.25.29)Thank you.. /Rubeck 

Hey, I have a question about DFS: In the area CN=System you can find the backed up DFS part which can be restored. However, this does not provide me with any further information about, for example, the DFS paths behind it at the time of the backup or the permissions that were entered. Is there at Commvault the possibility to get more detailed into the backed up AD points to DFS. So that one does not have to make a "half-blind" restore.  

I am settings new copy to tapethe tape has 24 slots I copy the last monthly full to tape. Retention is 1 yearI copy the last full off the year. Retention is 10 Years. The customer want that when each time the data are copied to the tape, he must be alerted and manually take off the tape offsite How do you deal with that ? Thanks !