commvault.com commvault.com

Self-Hosted Q&A

Ask and answer questions about your self-managed and on-prem software

  • 4,717 Topics
  • 20,625 Replies

4717 Topics

B
Byte
BloopaByte
asked in Self-Hosted Q&A

to be copied jobs still running for a while

 Hello community !On the Storage policyWhen I right click on the Primary copy > view jobsI have 6 To be copied  Jobs Job 18586View job detailIt was aws instance that I have removed from the subclient and I don’t neet this jobJob 18592It was aws instance that I have removed from the subclient and I don’t neet this jobJob 18725Job 19195Job 19687Job 20147What should I do to let these job to be copied and remove the red alarm on the Storage policy ?Thanks again for your valuable aid !

1
E
Vaulter
3 years ago
B
Byte
BloopaByte
asked in Self-Hosted Q&A

sizing for data access node to backup AWS EFS Shares

Hello we are using an EC2 instance as data access node to backup aws EFS Shares.is there any documentation about the sizing and requirements ?Thank you

4
M
Commvault Certified Expert
3 years ago
S
Byte
Sandy11Byte
asked in Self-Hosted Q&A

Why does the WMI service hang?

I also see same issue in my environment frequently where backups on multiple servers hang randomly. And then we see commands like ‘tasklist” timing out on the client which confirms WMI is not responding.We have to reboot every week or so to fix.Does anyone know why WMI hangs? Unfortunately we don’t have Microsoft support so have not been able to take up this issue with them.

6
MichaelCapon
Vaulter
3 years ago
D
Byte
DannyByte
asked in Self-Hosted Q&A

generating reports/files with extension .hdr 0kb

Hi,We just updated our environment to 11.23.3 and now the reports scheduled in the adminconsole fail.If we look in the folder we see all reports ending <report_name>.pdf.hdr or <report_name>.html.hdr and they are all 0kb If we run reports from the Console GUi reports are generated fine.We are still investigating, we think connection issue on port 80, but does some knows where the extention .hdr comes from?krDanny

2
D
Byte
3 years ago
M
Byte
MathBobByte
asked in Self-Hosted Q&A

Importing existing SnapMirror Relationship

I have existing SnapMirror relationships which I created from the NetApp CLI. I am trying to create an auxiliary copy which will not create new relationships, and will not force a re-baselining of my data. I want to import the existing relationships. Some years ago I used the OC6ImportExisting Relationships key on the Media Agents to accomplish this. It has been a while and my most recent attempt has not been successful. 

4
M
Byte
3 years ago
M
Bit
martBit
asked in Self-Hosted Q&A

Error 19:757 is there a way NOT to show subclients with disabled activity in the history?

Hi, for some backup clients subclient activity is turned off for various reasons. After updating from 11.18 to FR 22 those jobs will be shown in the Job History as Failed Job. But it was no failure, is was a decision made by the administrator. Is there a way to suppress the display of those jobs? I did not find anything in the manual.Regards Martin 

2
M
Bit
3 years ago
G
Byte
gary mcneelyByte
asked in Self-Hosted Q&A

Client backs up after rebooting each week

 I have a client that for some reason I have to ask for it to be rebooted every week or so, we have already uninstalled and reinstalled the Commvault file agent software twice.I can browse to the contents of the client, the cvping comes back clean from the media agent to the client.My question is: has anyone else seen this problem.. the server is a Windows 2012 R2 Standard     

7
Mike Struening
Vaulter
3 years ago
M
Byte
MartinDByte
asked in Self-Hosted Q&A

Invalid Data on Media - Copy Status Not Available

 In the above screenshot, it shows that some backup are Invalid and the the copy status is unavailable and it sets the retention date for 3 months later. I believe there may be a setting somewhere to change that retention date but I do not know where.Also, is there a way that if the copy save on the media agent that returns to be invalid/not available to be retried and remove the failed one? If I look for the dedicated job on the storage policy, its all green so I can’t change it there.Thanks all. 

13
Mike Struening
Vaulter
3 years ago
C
Bit
chelydridaeBit
asked in Self-Hosted Q&A

Data written in SQL view or store procedure

Hi all,In the job history or the job details there is a field “Data Written”.Is there a view or stored procedure in SQL that gives me this field? Or in which table I should look for this value?Thx and best regards

4
C
Bit
3 years ago
M
Byte
MauroByte
asked in Self-Hosted Q&A

SQL AG backup target (Secondary)

Hi allI have very large SQL DB on a client site. Due to it’s size the client is also a Media Agent that backs itself up and then replicates a second copy of the backup data to the secondary SQL node in the AG.What we’d like to do is use the Secondary node to backup the SQL AG DB from itself which would allow the primary node to not be accessed.From what I can see this is not possible. You can only run a backup copy/TLogs on the Secondary node. I just want to confirm there is no way to satisfy this client request?

4
M
Byte
3 years ago
Bart
Byte
BartByte
asked in Self-Hosted Q&A

HANA database activity on tenant - db level

Hi,Another question:  We have HANA instances, with couple of tenants(dbs) in there.So :       HANA instance1       =>  TenantDB1       =>  TenantDB2If we want to disable the HANA backups (backup activity), we can disable it on the HANA instance1. So far so good.But that option doesn’t exist on tenant/db level:Is there a way to also have the same functionality on HANA tenant/db level? 

1
Sunil
Vaulter
3 years ago
R
Bit
RaudiBit
asked in Self-Hosted Q&A

Intellisnap: Report for orphaned NetApp snapshots?

Hello,i need a report or script that generates a list of orphaned snapshots of the NetApp volume.The report/script should query in the Commvault database the snapshots for a volume and the real snapshots on the NetApp volume. Both must be compared and all extra snapshots on the NetApp volume (Commvault knows nothing about) should be reported.Has someone here something like that? Or a hint how this can be done?Because of a database problem Commvault don’t delete the snapshots before a specific date. For volumes with a simple retention this is easy to do manual, but for the volumes with a advanced retention for monthly etc. snapshots it is complex when doing this manual, where will a report very helpful.Kind regardsStefan

11
Henke
Byte
3 years ago
B
Byte
BloopaByte
asked in Self-Hosted Q&A

2 different Gridstor point to the same S3 bucket

Hello,Question 1 :I have a gridstor  composed of 2 mediaAgents MA1 and MA2one GDP and 2 partitions.This gridstor point the a S3 bucket name CVbucket01 I want to create another gridstor with 2 other mediaAgents MA11 MA22one GDP partitions and 2 partitions.is it possible to point the the same bucket CVbucket01 or is it mandatory to create another bucket Question 2 :When we installed the first gridstor, we selected 2 partitions for DDB. Can I add other media agent and how to increase the partitions ? I know that the limit is 4 nodes per gridstor is it correct ? Thanks to all for your help 

4
Mike Struening
Vaulter
3 years ago
P
Bit
PieterBit
asked in Self-Hosted Q&A

Commvault and SAML authentication

Hi,I have configured SAML authentication on the Command center and an ADFS server for a domain.Everything works but there is one small thing i don’t get to work.If i logon and enter the username the redirect to the ADFS servers works but, i need to enter the username a second time. Is there an option to send the username with the SAML redirect? 

10
Mike Struening
Vaulter
3 years ago
S
Commvault Certified Expert
SSchmidtCommvault Certified Expert
asked in Self-Hosted Q&A

Exchange DAG Restore

Hi All, we are trying an DR Restore for our Exchange enviroment.  We have done the System restore of the 2 Exchange Nodes ( OS level only in vsa backup ) we added the disks and checked if the DAG is working fine.  So we have an running blank Exchange DAG. When we try an DB Restore we get always this error: Error Code: [72:106]Description: Cannot find active copy for database [DB04] on [.domain], Exchange2013 can only restore to active database copy.Source: exchangeserver, Process: CvExchDatabaseRestore This error message is strange because of 2 things: The we have only .domain nothing before no dag name or exchange server the Exchange Server is 2016 not 2013 in the client properties we have 2016 We also tried to create an new exchange DB in the DAG ( DB04a set overwrite and mark offline ) and tried the restore to this DB but same error.  Do you have any idear ? 

6
Mike Struening
Vaulter
3 years ago
T
Byte
TheseekerByte
asked in Self-Hosted Q&A

Large linux installers: Is there a way to make them smaller to upload

at the moment we have a standard linux installer and it’s size is 7GB; being a msp we copy the installer from the onsite MEdiaAgent and upload these to customer’s’s linux servers; although we have selected only linux packages I notice that the size is till 7GB.  Is there a way to create a smaller package ; as it can be challanging to uplod these large installers to customer servers using winscp 

2
N
Vaulter
3 years ago
B
Byte
BloopaByte
asked in Self-Hosted Q&A

Snap Job with No Backup Copy

Hello, I am using intellisnap to backup ec2 instances.Yesterday I have removed these 2 instances from the subclient and a backup ran.Today on the SLA report I have this :  Server                                     Categorytemporary-aws-instance          Snap Job with No Backup Copytest-debug-aws-instance         Snap Job with No Backup Copy This is related to the backup copy but how to correct this ? Thank you ! 

2
B
Byte
3 years ago
G
Byte
gary mcneelyByte
asked in Self-Hosted Q&A

Library and Drive Report

 Question: Is there a way to edit the Library and Drive Report to show when the space reaches below 10% in a different color other  than " Green "REF: Library and Drive Report  

2
Sean Crifasi
Vaulter
3 years ago
M
Byte
MubaraqByte
asked in Self-Hosted Q&A

Error 0x149: User account is locked. Please contact administrator.

My user count has been locked after a friend tried to login to my commcell console. I can login to my command centre, but i can’t access the commcell console. How do i go about unlocking the account?. I am the only admin on the account.

4
M
Byte
3 years ago
B
Byte
BloopaByte
asked in Self-Hosted Q&A

modify the path for dr on the standby commserve

Hello, as the commserve DR is stopped, what is the procedure to modify the path used for DR backup ?  

6
L
Vaulter
3 years ago
G
Byte
gary mcneelyByte
asked in Self-Hosted Q&A

Disabled and Deconfigured clients Report

 We converted several VM’s that were backing up as FSA to be backed up via a VSA backup.Question: What settings can I use in the Reporting just to tell me ONLY the clients that were disabled and deconfiguredREF: job summary report   

1
S
Vaulter
3 years ago
G
Byte
gary mcneelyByte
asked in Self-Hosted Q&A

Drobo Device backing up as file agent

We have a subclient that is a Drobo Share, we are backing up as a file system.This is effectively a Drobo share on a server we are backing up.So I see the  error Cannot scan [\] but I am able to browse the share, however there is a failed drive on the Drobo device. Raid 1My question is, will a failed drive on a Drobo device cause a Cannot scan [\] error ?    

8
Aplynx
Vaulter
3 years ago
S
Byte
ShawnByte
asked in Self-Hosted Q&A

With Office365, can the Index Server and the Exchange Proxy be the same server?

Hello All, I’m just starting to play with Office 365 configurations in my lab. As I’m going through the documentation and watching some YouTube videos, I’ve come across a question I haven’t seen mentioned. Can I have the Index ​​Server and the Exchange Proxy server on the same Windows Server. I’m with an MSP and we haven’t started using Office365 for our tenants yet. It seems going through the documentation that we need a separate Exchange Proxy for each tenant but I’m unsure of the Indexing Server. Do I need an Index Server for each tenant and can that be on the Exchange Proxy server? Looking to cut back on the number of Windows VMs to manage basically. If they can’t be on the same server, can I use the same index server for multiple tenants then have separate Exchange proxies. Any other tips would be welcomed. Thanks.​​​​​

1
Chris
Vaulter
3 years ago
G
Byte
Gabriele PalumboByte
asked in Self-Hosted Q&A

Offline Mining Tool for Exchange 2019

Hi All,Is the Offline Mining Tool compatible with Exchange 2019?Unfortunately I cannot use the live browse as the backup is performed on a VTL library. With Exchange 2013 it works fine. Now when I try to open the restored DB (Exchange 2019) I see the following errors:   

1
S
Vaulter
3 years ago
Onno van den Berg
Commvault Certified Expert
Onno van den BergCommvault Certified Expert
asked in Self-Hosted Q&A

Job update time lacking behind

Something that is annoying me for some time now is that we often see running jobs with a job update time that is lacking behind for 15 min. and more. This has an effect on the information like average speed and also gives a "incorrect” indication to the end-user performing a backup/recovery. Especially during a restore this is seen so a user has no idea how long the recovery will take.I did some investigation already but without results. Anyone an idea if there is something to tweak?   

4
S
Vaulter
3 years ago

Badge winners

Show all badges
Terms & ConditionsCookie settings