Self-Hosted Q&A

one of SharePoint sites backup just hang in there right after complete the scan phase and stuck at 25% forever where other SharePoint subclients backup with no issue the subclient only has one site in the content observed this particular subclient allocates one stream with zero application size and no throughput and no error reported ***repeating message in the CVSPBackup.log*** 892   1098  12/15 08:03:18 505420 CvThreadPool::waitForAllThreads() - Thread Pool [SharePointBackupThreadPool]. Could not finish all work in the time limit of [300] seconds. The worker list count is [0] and busy thread count is [1] and busy thread list is [0xdac]892   1098  12/15 08:08:19 505420 CvThreadPool::waitForAllThreads() - Thread Pool [SharePointBackupThreadPool]. Could not finish all work in the time limit of [300] seconds. The worker list count is [0] and busy thread count is [1] and busy thread list is [0xdac]***I see there was a

DDB Performance and Status Health Report shows that all DDB need upgrade.  CommVault FR 11.25.9After running the Workflow, Is there anything else I need to do to? Do I need to enable Garbage collection?  

Our proxy ESXi hosts are reporting:Deprecated VMFS (ver 3) volumes found. Upgrading such volumes to VMFS (ver 5) is mandatory for continued availability on vSphere 6.7 hosts.Our volumes on our HPE 3par and local are all VMFSv6. The prod ESXi hosts haven’t reported this warning. We cannot find these errant volumes.This comes up during VADP backups.VMware ESXi, 6.7.0, 17700523, Commvault 11.20.82I’m hoping someone else has suggestions or and explanation of this. 

Hi, is there a way to migrate a client from one Commserve to another completely new?I do not need the history of the backups performed but only to keep the configurations, like subclient content. I tried in the Commcell console by installing a new Client with the option “fetch the configuration information...” but at the end it looks for an xml file "preimagemodefile.xml". Currently both the old Commserve and the Client are reachable via IP from the new Commserve.  

I want to backup a single mysql db to CV, but the backup dialog window  doesn’t have an option for me to select which db to backup.It seems that CV will backup all the mysql databases from the db server.Can anyone help?

Hello team, I have two questions about license. A customer is going to introduce CV license 100TB and 100TB for two Commserves.But there is a good chance that a Commserve overuses the license more than 100TB and another Commserve only uses the license less than 50TB.For this situation, customer wants to be able to adjust the CV license in a flexible way between two Commserves.(In a nutshell, customer wants to divide the license quantity within 200TB by usage by themselves)So is there any flexible way to move TB license between two Commserves according to the license usage by themselves?Or should we do request the reissue to license team when it required? For VM10 pack license, "Protected Virtual Machines" and "Virtual Operating Instance" are all supported?Customer needs to back up the virtual machine using both agentless and agent manner. Thanks.

Hi, I need to make a monthly report of what was programmed against what was executed, does anyone have any idea how to obtain it? Regards

Hello All,  We have couple of challenges to be fixed in the environment,  Aux copies:Aux copies are running sometime slow and fast and we are never able to achieve the replication completion as primary copies To reduce the data we chose to change from synchronous copies to selective copies of all full backups But still we have fallen behind copiesEnvironment:5 GBPS express route from dc to azure - which is a optimal bandwidthAll backups are routed to azure blob storage through the media agents in the dc Question:These below additional setting , can be applied in common for all media agents ? All these additional settings look like they are useful in achieving the benefits expected but looking for some thoughts before apply or is good to apply them on all media agents?DataMoverLookAheadLinkReaderSlots SILookAheadSimulatedAsyncIOThreadCount SILookAhea

Hi, Given that I have never updated the commcell, I should update the current release v11 SP16 and bring it to service pack 24.What are the steps to take?Is it an activity that is done hot?Could my clients have problems?Thanks for your help 

We are planning to deploy a Clustered Media agent so need more details on advantages upon configuring a non-clustered Media agent.

Hello,our System is Version 11.25.23 but after the installation we have the German WebGUI but we need the English WebGUI.Where can I change this ?I tried the galaxy.jnlp file but this was without any action. regards chris 

we will have about 400 users to be added w/ Microsoft 365 F1 licenses, would CV still assign/consume licenses if mailbox, sharepoint, onedrive and team are disabled?the main purpose of MS 365 licenses is for authentication which require by an application. thank you.

HiI can see qScripts for enabling a subclient for SLA ‘inclusion’But I cant see one for individual VM’s The scenario I have isOver 1700 VM’s (various VM’s, Various Groups) have been marked as ‘Excluded from SLA property’I've hunted for any Groups, Subclients that may have had an effect on the VM’s (There are non) and finally realised this ‘exclusion’ has been set at an individual VM level.Rather than clicking through each individual VM, is there a QScript I hope I havent missed something simple - as Excluded from SLA Property is a purposeful exclusion through a CommCell Option - But I simply cannot find where the exclusion is be ‘pushed’ fromAnd typically hitting ’Include in SLA’ (See the image above) will (sometimes) provide a reason why a VM is excluded and also ‘warn’ you t

Hello, guys. So we are having this issue on this thing.We are currently backing up some files from the physical disk(RDM) attached to the VMs.Based on the report for today,...The capacity license has been exhausted ,(those VMs were onboarded as individua clients), the VMs with virtual disks were all successful, but the customer is saying the file system backup of those RDM disk should consume the VM license and not capacity.  Is there how to do a workaround on this. They still have about 60 VMs licenses that has not been consumed. Will really be glad if I get someone with experience on this to help clarify or suggest the best way to go

Hello to all!In a fresh Commvault installation for o365 backup, I’m trying to find the way to manual exclude some user licenses from SharePoint online!From the first time when configured the SharePoint online, automatically assign all the o365 users to SharePoint Online license (from Application User Licenses tab).From Command Center Im available to manual exclude users from Exchange and also OneDrive, but I cant find a way to exclude users from SharePoint online. In order to save some user licenses :)Any idea ?

Hello,Could someone please provide the proper steps to decommission the Windows media agents and asssociated DDB, and Disk Libraries?   We have migrated to hyperscale and the legacy environment needs to shutdown.  It is just running DDB backups and Index backups.

I would like to take some of our long term tapes and copy them to our cloud instance, but when I right click on the tape and select recopy - I get “Recopy operation for media of a primary copy is not allowed”, when I try tape to tape I only see the on-prem libraries so I cannot trick it into going to our cloud instance.  How would I go about doing something like this.  I would like to get away from being dependent on having a specific library around for older tapes that we are required to keep long-term.  Especially when those tape libraries go end of life and I still have tapes that can only be read in them. 

Hello Commvault Community, I want to ask you and ask for help on overwriting the Oracle database. A daily schedule is created to overwrite the Oracle databases from "abc.PROD." to "abc.TEST". The process is correct, but after the operation is completed, the overwritten database often remains in the "STARTED" instead of "OPEN" mode. We can raise it to the "OPEN" state and the situation is ok. Repeating the overwrite operation is also always correct and the database is available. Are we able to somehow change the configuration so that the database is always in the OPEN state, and not STARTED, after the overwriting task is completed? Tasks end with the status "Completed with errors". Error Code: [19: 1336] Description: Oracle Restore [Failed to execute the create controlfile script. Please run this script [shutdown immediate; startup nomount; @ '/ opt / commvault / Base / Temp // CreateControlFileScript_164557

Hi all,Is Commvault aware of the ‘new’ PHP vulnerability?Received this from a customer: Vulnerabilities detailsVulnerability Name CVE-2021-21708Severity CriticalCVSS 9.8Exposed devices 4Affected products Php https://nvd.nist.gov/vuln/detail/CVE-2021-21708 CVE-2021-21708 DetailCurrent DescriptionIn PHP versions 7.4.x below 7.4.28, 8.0.x below 8.0.16, and 8.1.x below 8.1.3, when using filter func

I have an Availability Group backup in which I’m attempting to change the number of streams for data backup. Under its Subclient Properities, Storage Device, Data Storage Policy, I would like to change the Number of streams for data backup. But when I press OK, I receive a popup message showing: Failed to set activity control. Time selected should be greater than current time. Below is a screenshot. The other AG Subclient groups don’t have this problem when I make a change. What could cause this problem and how can I resolve it?  Edit: I found out that I will receive this message when I make any changes of any kind on this subclient. Simply looking at its properites and pressing OK without changing any values also shows this problem.

hi vaulter community, is there a report in commvault that can show when client’s first time backup date? thanks a lot in advanceDing 

Hello Everyone,i need help to get clarification about o365 retention and where should be controlled. In Commandcenter, i have o365 Backup Plan as Server Plan Type which associated w/ storage Policy, and o365 Plan as office 365 Plan Type which also has retention option.Ideally our required retentions as follows:Daily incremental to keep for 60 days Monthly Full w/ 12 months retentionhowever, it is said that o365 is forever incremental, Monthly full may not be available.Questions:which retention should it be managed, storage policy or o365 Plan? if Monthly full is not available, how would you recommend configuring retentions as alternative? Also, does retention policies under Commcell-->Policies-->Configuration policies→ Exchange Policies applicable to o365 exchangeonline backup? or it is the same controls in o365 Plan retention settings?thank you for your feedback

Good day,I have a Windows Server running a domain controller.- Virtual Server backup goes through.- Active Directory backup goes through- Windows File system does a backup up to 99% and fail with ArchiveIndex initialization 

Hi Can I backup and restore VSS Writer like this   /Matts

Hi, Everyone…. I am currently in my environment and we are backing up OVM virtual machines. While backing up the VMs, commvault created a snapshot and mounted it on the production OVM Manager. It truncates it after the backup is completed.  Is it possible for the snapshots not to mount on the OVM manager at all? It actually affected production last time night. Please, help out