Self-Hosted Q&A

Just had a question about SSL certificate  Web service uses IIS and Command Center uses Tomcat; we have a yearly task to renew the SSL certificates  on Tomcat however did not see any steps to update IIS certificate; what services are supported by IIS and which ones are by Tomcat web server; and how do I check the certificate assoication in IIS; I am aware of how to install new cert on Tomcat webserver.   Also, the servers which host these 2 services (different from Commserve); as web-proxies to connect the Internet based clients  on a custom port ; as I  understand changing certificate on tomcat has no bearing on the communication from multuiple clients back to Commserve via web proxy    

can commvault backup exadata filesystem?and pls provide guilde for this pls.

How to set manual retention for completed jobs in Commvault  

if some cst give me the all info about his production, how i can calculate the Rto and Rpo ?

Hello, Backup of one of my SQL DB is failing with error “Database is in autoclose mode”On checking with DBA, they said that DB is in auto closed mode. But I am able to backup other DBs on same instance which is in auto closed mode.

When trying to do a restore I get the error “The index cannot be accessed. Try again later. If the issue persists, contact support.” I checked the Data Recovery Job History and the errors state it’s trying to restore the index and the media (tape) isn’t available. The tapes it is looking for are bad and no longer exist.This happens for jobs going to tape or disk. I would be fine with deleting the index and starting over, but I can’t figure out how to do that either.Thanks for the help.

In relation to Apache bug CVE-2022-23181 is this affecting any Commvault releases ?“This issue is only exploitable when Tomcat is configured to persist sessions using the FileStore.”

Hi,I am in the process of configuring NetApp NAS backups using CIFS with SnapDiff, and I cannot find a clear documentation on how to configure that. What is unclear for me, is:SnapDiff is just used for the Scan phase, right? So once we are in the Backup phase, we are just doing a CIFS--based backup?In which steps should we configure this? Create the NAS client first? Or configure the Array first? And at which point (and where in Command Center) should we detect/configure the SVM's? What permissions within NetApp does the user account need which is used for the SnapDiff feature? After Configuring the Array and the CIFS subclient, will Commvault automatically use SnapDiff? Or should we enable that somewhere? How does Commvault map the share to the NetApp Array and volume that needs to be used for SnapDiff? For instance: - The NetApp Array is configurated in Commvault as: netapp01-mgmt.company.lan - Clients connect to \\netapp01-svm1-cifs.company.lan\share01 - We run the backup as: \\neta

Just patched from v11SP14 to v11SP16HPK141 and I want to get that patch (141) into my software cache so I can push it out to clients.  I go through the traditional steps for a system with no internet connectivity: Downloaded Maintenance Release from CommVault StoreAdd/Remove HardwareCopy SoftwareCopy Software From Location : Browse and select directory from extracted v11SP16_Available_21Jan_WinX64 file fails with :Error Code: [68:481]Description: No packages or updates were found in folder [].Source: {comserver name}, Process: DownloadSoftware this directory is the exact directory that I extracted and then used to patch to 141 on my server so I know the files are valid. I have noticed that there are no payload related xml files like in previous patches.  Any help appreciated. 

Hello,After the testing with test failover from CommServe A to another Commserve B, I have started the production failover. The production failover is successful completed.But, the replication job don't work from CommServe B (new) to CommServe A (old).Because the SQL-version of CommServe A is lower than CommServe B.CommServe A have 12.00.5223 (SQL 2014)CommServe B have 13.00.5888 (SQL 2016)How can I fix this problem?I think that this article will help me, but it is not about the passive Commserve. https://documentation.commvault.com/commvault/v11_sp20/article?p=115437.htm Do you have any advice for me?

Hi, Setting up a backup for a Solaris Cluster. Got a question if we can have the Job Results folder on an NFS mounted volume on the Cluster Group? I have had the Job Results Folder on net-shared volumes before but never in a cluster group setup. Is it supported? /Patrik

Hi all.I am following best practice for SQL server VM backups by snapping the OS and SQL program file drives only, filtering out the drives that hold the databases.So if we lose the VM, we restore the VM from snap backup, add drives and then use the SQL agent to restore the databases.The issue we have is that to do the restore requires folders to be manually created on the newly added drives, and on some of our SQL servers with multi instances there can be a great many of these.There doesn’t seem to be an option for the SQL restore to create the folders it needs so I had the idea of using the file agent to backup the drives, but filtering out all files, so it effectively just backs up the folders.We could then use the file agent to restore the folder structure and the sql agent to put the databases in the folders.I can’t quite work out though, how to filter out all files, but keep the folders.Can anyone help?Thanks.

Dear All,I have around 40 AIX clients with 7.2 OS which is in backup rotation. I would like to enable the 1 touch recovery option from advanced settings. Although for AIX, I should deploy a dedicated 1 touch server and a 1 touch server directory in the same server to perform 1 touch backup and recovery of all AIX clients.However I am now confused with system requirements for 1 touch server and also if I am planning to use the same 1 touch server for all the 40 clients what should be system requirements and also the directory size?Can anyone help me on this?RegardsAnanth

Why there is still dependency on dotnetfx3.5 for Commvault SQL agent ? Please consider this on priority.Why there is still dependency on dotnetfx3.5 for Commvault SQL agent ? Please consider this on priority. If this feature is not enabled on windows client machined our Commvault SQL agent installation is failing. When this feature is enabled and then when we install Commvault SQL agent , its working and installation getting successful. Why there is still dependency on older version of .netfx ?

Hi, Is there a way to redirect Temp Tablespace during Oracle Out-of-place restore using Command Center?This is possible using Java console but I cannot find this in Command Center.

I am trying to setup backup for TrueNAS device which hosts both CIFS and NFS share.  Looking at the NAS backups; it appears NDMP is not supported.  I have a Windows proxy that can talk to the NAS device and can be used as a point to protect CIFS share; as I understand for NFS I would need to setup a linux VM.  I noticed TrueNAS also has snapshot support; it is possible to leverage that? 

Hello im facing an issue restoring an oracle database from RAC to another new server. case : we had a retired oracle RAC with a log retention backup in place.now the customer after 10 Months need  some data from the oracle db, so we implemented a new node to restore the db on it configuration on the source rac was as below  when i try to  perform out of place restore with control file option selected and no catalog option i get this error “ RMAN-06172: no AUTOBACKUP found or specified handle is not a valid copy or piece”i have tried more than 3 different point of times with the same issue.i have configured the pathes in the redirect option i have configured the CF&SPfile option to be from autobackup once and from peice once and i got the same issue.  RMAN below Rman Script:[run {allocate channel ch1 type 'sbt_tape'PARMS="SBT_LIBRARY=/opt/commvault/Base64/libobk.a(shr.o), BLKSIZE=1048576 ENV=(CV_mmsApiVsn=2,ThreadCommandLine= -cn pendba1 -cs site_a_commserv.,CV_channelPar=ch1)"TRACE

Hey all - I have a content indexing question - if we remove a storage policy from content indexing , what happens to those indexes?  Do they stay?  How do we clean them up?  Example - 2 storage policies and only 1 is indexed.  We removed the check box from that one and added the other storage policy  and ran a index job.  Does the previous indexing stay put?  Is there a way to clean up the indexes from the previous storage policy? 

My network does not have the ability to contact the internet to draw the needed install files using the installer on the download page.  I need to find an offline package with everything in it that I can take into my environment.  Anyone have a link?  Thanks,Brett

Hi,Is there a way to Throttling the live sync job? 

Hello All,I need a clarity on proxy client system requirements - IntelliSnap for oracle.As per the documentation, Its mentioned the FS copy don't need oracle software to be installed in this case what should be the server compute resourcesfor RMAN copy - Its mentioned we need Oracle license as we will installing the oracle software along with our Oracle IDA and Media agent, in this case what should be the server compute resources.Also when we say oracle software to be installed and the server will be used as proxy whether the proxy will auto create the instance on it during the backup copy or do we need to set up the dummy oracle instance same as source client on proxy? how does it work?The IntelliSnap configuration is same for Oracle RAC as well?RegardsAnanth

Hi Community,Was exploring this setting from security point  , had few doubts.https://documentation.commvault.com/11.24/expert/125170_encrypting_network_traffic_at_commcell_level.htmlDoes Encrypt network traffic at the CommCell level means we are encrypting communication which is happening within Commserve ( i guess communication with CS database ) and this setting doesn't concern about the communication between CS and Media agents or Clients ? if this is not the case , what type traffic actually we are encrypting using this setting and how can i check if my current traffic within CS is not encrypted ? An real example if i dont enable this setting , what could be the possible impact to my CS . What changes will happen to my CS after enabling this settings , any impact to backups and restores , dedupe , aux copies etc ? If i enable this setting and do not perform next steps which are Enforcing and Encrypting Automatic Tunneling to clients and  encrypt backup data , does enabling this se

Hi,I'm looking for documentation around the ability to index logging related security events for SIEM/SOC purposes. Commvault software by default generates tons of log files and for me (and I suppose a lot of other customers) it is hard to get specific information from the Commvault logs for different purposes then troubleshooting. Besides that I'm looking for guidance on this, just to make sure the information can be collected in a consistent way so you are safeguarded that a future update will not break this. I'm especially looking for information how to get all information from the logs that gives me insights in things like:​​​​​Activity via REST API, Command Center, CommCell console, Apps, etc. Activity towards (and through) network gateways. Activity to/from functionality with external components like external REST API's, Key Vaults.  Communication between client computers. Data retrieval e.g. who is retrieving data from the platform via a restore, download functionality in Comman

Hi all!as time went by, the disk space on the disk library associated with CommServerDR policy is full. Unfortunately, on the Primary copy of the CommServerDR policy WORM Copy settings has been enabled. Even worse, the retention period has been set to infinite.Would it be feasible to move the mount path/the disk library to the different disk and then concurrently create new policy copy in CommServerDR policy, that could be set as primary instead of current one?Or is just the only solution either reinstall all CV environment (as it is DR policy) or to ask support for eliminating the WORM copy?Any suggestions would be greatly appreciated!