Self-Hosted Q&A

Hi All, we are running 11.24.25 in our enviroment. An Security scan has identyfied that we are running an old tomcat version on our windows mediaagents installed is10.5.0.8 and 10.5.0.18 there are newer versions. How can we update the tomcat installation ?   

Hi All,We are running the HyperScale 1.5 Reference Architecture with RHEL on top of HP Apollo 4200 Gen9 servers. Now we planning to upgrade the OS to 7.9 through CV FR upgrade. I have few quries and would like to hear from people who did the upgrade already.  As per CV, the upgrade takes around 60-90 min. What would be expected duration per node in real world. Is there any firmware pre-request required for this upgrade? Does anyone reverted the change successfully ? If yes, how long it takes per node Do we have any check point to validate the upgradation once completed for first node? instaed waiting till 6th Node upgrade.  Thanks in Advance Mani 

What will be the best procedure for OS versions upgrade for HyperScale 1.5 from 7.7 to 7.9 Kernel Version 3.10.0-1160.53.1.el7.x86_64.i have 6 node cluster, can we upgrade rolling upgrade from 7.7 to 7.9 ?

Hi, I’m wondering if there is any reg key that can be set for the subclients, in my case a Cloud Apps virtual client where the content rarely changes, so almost every day we get multiple 17:11 errors. Isn’t there some way to set a key that says “I don’t care if you didn’t find any content in the scan?”thanks

 Hi,  I will be very appreciate for help.  Backup Office 365, it's about recovering mailboxes, e.g. to PST The backup itself is performedCommunication between servers is.https://documentation.commvault.com/hitachivantara/v11/essential/7102_port_requirements_for_commvault.htmlBut I noticed something wrong.I mean the proxy server - CVINDEX:From ps it follows that there is no service installed on the CVINDEX server - index was previously, the operation with generating pst mailboxes was performed many times.Currently I cannot install it manually, it shows a problem with IIS,And in Windows IIS it works. 

Hello guys,I'm having a problem, I'm trying to delete a disklib that gave problems in the DDB, but when trying to delete the disks it reports the error below, does anyone know how I can clean the jobs to delete the disks and disklib  

Is backing up Microsoft Teams available in 11.20?

Hello Team As far as I can see “Google Mail and Google Drive” (known as G Suite/Google Workspace nowadays) is deprecated within FR26. Is that really true? Google Workspace is getting more and more popular, companies use not only Microsoft 365, but Google bundle as well so I am really surprised that Google Mail backup is will not be supported anymore.Do you have some other info or news from roadmap? I am wondering if I can still use this “deprecated” agent to protect G Suite or it’s not good idea as support is finishing. Kind regards,M.

Hello experts!Regarding Commvault backup of SQL Always-On Availability Databases.If the DBs are doing Asynchronous Mode replication to the DR, is it possible to take separate backups of the DB Instances at the DR  to backup targets at the DR?Hope you can help.Thanks!

Hello ! Today I’m trying to dig the doc about Intellisnap hardware features.I mean that I have storage arrays that can be used for hardware snapshots using Intellisnap.I have setup my array(s) and am able to perform hardware snaps and make backup copies of the data : no problem on that part.But, I’ve been challenged to see if Commvault would be able to browse (and IE to potentially recover) hardware snapshots that were not initiated by Commvault itself. Like the array-scheduled hardware snapshots of some LUNs.This is something that I tried to look for in the documentation, but could not find it.I only came to that part, which is very short : https://documentation.commvault.com/11.25/expert/36953_viewing_snapshots_or_clones_of_storage_array_using_array_management.html But this does not provides the expected result.It only provides the list of commvault-initiated snapshots (when there are). Are you aware of a hidden secret feature/extended attribute to setup, only available to the best c

I am looking for Commvault documentations on how to configure eVault Backup in commvault similar to VERITAS below. not sure where to start!!!  https://www.veritas.com/content/support/en_US/doc/95957167-127956777-0/v11746347-127956777

Hello team, We want to filter out a group from a backup alert, and it works fine with other options. However, we noticed a strange behavior that as long as we select the option “Backup for subclient failed consecutively for n attempts”, Commvault will never evaluate the “Group Token” or any other Token that we set in the Token Criteria to filter out a particular group from being alerted. Rather keeps sending an alert for the particular group that we want to be excluded. I have tested this in different ways, but it does not evaluate any Token Criteria that I defined at all, rather ignore whatever Token Criteria that I set and send an alert right away when job status including (job killed, the job failed, job completed with errors, killed by the system ) I suspected it's expected behavior as long as failed backup job status falls in the above failed backup job status. But our customer wants me to check with Commvault to see if this's expected or that is something that Commvault needs to

Hello guys,I have received the following message from the Customer: Hello,We observe following alerts on SLES 15.3 servers where Commvault agent is installed (please see below). We observe those alerts in log /var/log/warn .Commvault Kill-mode set to none in system configuration by default by installer.Could you please provide requirements of commvault agent regarding this setting, is it allowed to change it? Which Kill-mode values are allowed?Is this something we should fix/address?Thank you!Error examplesystemd[1]1: /etc/systemd/system/commvault.Instance001.service:14: Unit configured to use KillMode=none. This is unsafe, as it disables systemd’s process lifecycle management for the service. Please update your service to use a safer KillMode=, such as 'mixed' or 'control-group'.Support for KillMode=none is deprecated and will eventually be removed.Service configuration/etc/systemd/system> cat commvault.Instance001.service[Unit]Description=commvault ServiceRequisite=cvunlock.servic

I’d like to move one MA from ComCell1 to ComCell2, what is the process? After migration, may I use CommCell2 to restore file from MA which backed up three months ago?

Hello, I installed and configured the Commvault Splunk plugin available at: https://splunkbase.splunk.com/app/5718/ To respect the “least privilege” rule, I created a service account with the role “Report Management” on the Commcell to allow Splunk to retrieve the logs and jobs information. But it doesn’t work, here are the Splunk logs generated from the plugin:“2021-11-23 10:03:05.040906 click_result Attempting to login2021-11-23 10:03:05.598242 click_result ERROR 106 'NoneType' object is not subscriptable” First, I thought it was a password issue but when inserting a false password, I have another log:“2021-11-23 10:23:08.698105 click_result Password not entered. Please give a password2021-11-23 10:23:23.800388 click_result Attempting to login2021-11-23 10:23:23.880586 click_result ERROR Login Failed” I think I don’t gave enough rights to the Splunk service account to access the required information on the Commcell but I don’t want to give the “master” role to this account. I’ve trie

Can SharePoint Online be backed up to an on-premise Commvault environment or can it only be backed up to Azure Storage?

Hi All, I have enabled ransomeware protection for Linux MA servers, i can see a context has been added to all the NFS mounts in fstab. entry. so if i want to add new NFS shares then do i have to manually add the same context to  the new NAS share or i have to execute the same command which is mentioned in below link and then reboot the server ? https://documentation.commvault.com/11.24/expert/122761_ransomware_protection_for_disk_libraries_on_linux_mediaagent_01.html  

Hello - I would like to extend the session timeout of the command center. I believe the default is 30 minutes. We’d like it to be longer. The only page I can find that mentions this is quite old. What are the current methods of increasing the timeout?

Hello,Id like to give my team permissions to delegate a mailbox to a user. I currently have Tenant Admin permissions and would like to start setting up some Permission Roles instead of granting top level access.Does anyone know which permissions are needed to complete the delegate action?

I’ve find for cluster upgrade documentation but I can’t locate it. Can someone give some advice or point me to documentation or guide please?Thanks!

Hi all, Currently user is running v11 SP25, Oracle backup was running fine until user upgraded Oracle firmware and hence the Full backup hit the abnormal behavior, failed and resumed and backup size will grow up to 33tb (actual DB size is 5tb) I am not sure what is causing this issue, from logs I only manage to identified that connection was  15873 460e 02/19 13:15:23 1336308 CCvNetworkServer::ReadThread() - Could not peek for data format. Error:'0xFFFFFFFF:{CCvNetwork::PeekDataFormat(6495)} +  Just wondering if it was network issue it should not be able to run backup at all. I have attached some logs, appreciate if anyone could share some idea which part to check on. Thanks.

 Do we ever reset back to job 1?  In other words, if we have more than X jobs, does the next job ever go back to 1?  

Hello Team,According to the documentation below, secrets(cluster level) cannot be backed up with Commvault. Is there a workaround to suggest to get this? Or is the document up to date? https://documentation.commvault.com/11.24/essential/123634_kubernetes.html 

Hi, I am new to Commvault and was trying to test some Commcell migration features. But everytime I tried to export from a CommServe, the job gets suspended with an sql failure in the logs. I did try it on 11.26.0, 11.26.8 and got the same results. Any help on fixing this would be appreciated.This log segment was taken after performing an export operation on a freshly installed 11.27.1 CommServe with CCM_Feature enabled and EnableCLoudGRCExport additional setting also added. (All log entries before this were normal and expected)7100  114c  02/23 16:06:33 6   CVSimpleDB::SQLINFO() - INFO: [RESTORE DATABASE successfully processed 419 pages in 0.031 seconds (105.468 MB/sec).] [RecNum:114, LineNum:1, Spid:80] 7100  114c  02/23 16:06:33 6   CVSimpleDBConnObject::execQuery() - Scrolled through [2] result sets.7100  114c  02/23 16:06:34 6   CVSimpleDB::SQLINFO() - INFO: [Cannot insert explicit value for identity column in table '#l_CCM_SOURCE_MMLibrary' when IDENTITY_INSERT is set to OFF.] [Re

Hi, do you know if commault do an file Integrity Check during an restore. In this case linux filesystem agent is required. thanks