Self-Hosted Q&A

Hi guys;i need some help about this, I perform a feature release update today, but after that my main production cluster server stop working telling me that one of the server in the cluster is in another version of the software, which its true.But my questions is If I perform a DR restore to the moment before the update start will my commserve perform a downgrade to the version it was before the update.

We are thinking about to have the importands VMs from the company vbackup to NetApp volume which has SnapLock enabled, reason to be save for a ransomware attack. my question now is it possible to start a live recovery of the VMs  as the snaplock storage is readonly? we running v11sp24.34, vm backup wth v1 indexregrads Jürgen

Hi, Somebody knows how this can be translated in the Cloud Azure ?https://documentation.commvault.com/11.26/expert/120376_compliance_search_and_ediscovery_hardware_specifications.html

I have a question about “quick look”.Two different users perform the same operation and click the "Quick Look" button in Outlook without the add-in and the effect is that one user generates such a link and it works (the message from the archive is fine).and another user generates such a link (which does not work)I don't quite understand why these two users have different link syntax. What can it depend on?SP 24.25

Oracle OCI required Ports when CommCell is on premise

HelloI need to upgrade our 11.22.62 commvault version to the 11.24 feature release. I can just do this via the commcell gui correct?   Kind of like the way I install the maintenance releases etc except this will be a feature release.?   I plan on doing commserve/media server first then the clients.. or are you suppose to perform the feature release upgrade a different way? Please advise.. thanks in advance!BC

hi,i created VM and after that i installed Commvault agent.The backup succeeded a number of times and then it failed with the above error, can anyone tell me what the problem is?on this VM we are not working with Key Vault  

Hello, Is there any procedure or steps to follow to add 2 media agents to existing ones. My gridstor is composed of 2 MA. Thanks !!

I've joined the community to seek your advice on a subject that I'm struggling to grasp.Please accept my apologies for the lengthy explanation.We are currently protecting our virtualized data with Snap backups in Commvault configured to retain 30 days of backups (7 incremental daily backups and 4 weekly full backups) and monthly and yearly backups sent off to Azure cloud for 7-year retention.We are achieving quick restores with the Snap backup, and we are now planning to introduce a SAN storage system on-premises to manage backup copies of snapshot data.As part of this, I provided detailed VM data sizing to estimate the storage capacity to purchase.I provided the total number of VMs to be backed up by adding the application size of the existing data sets, and the NetApp sales team used their sizing tool to estimate the capacity required for the next three years based on the total number of VMs, frequency of backups, retention period for b

Hey,I need to re install software(in this case mysql agent) on one of my client computers.Repair isn’t helping in this case so I wanted to completely remove and reinstall the mysql agent. What happens to all of my previous backups when I uninstall the software?Will it be kept and be able to restore after I reinstall the software?Thanks

Hello All,If we uninstall the Java from Commserve, the CommCell console will work? or it will continue to work as we have the java opensdk installed from third-party folder during the software installation?RegardsAnanth

I installed the Linux Package. (file system, MediaAgent) Media Agent is online immediately after installation. But after about 5 minutes, it becomes offline. (Not working on anything)Do you have any advice?  

Hi,We have a NAS Share Backup (NetApp) configured to use IntelliSnap to create the initial snapshot and afterwards, run a backup copy to copy the data to disk.We were assuming that Commvault would backup the data from the .snapshot folder on the original volume. As the customer is using a virus scanner (vscan) on their NetApp shares, we created shares on the original volumes specifically for Commvault/backup where we would disable vscan.However, we found out Commvault isn’t backing up from the snapshot folder under the original volume, but instead is creating a volume clone from the snapshot. On this clone, Commvault also creates a share. And you guessed it, vscan is by default enabled.This causes all kind of problems. Slow throughput because all files need to be scanned, occassional hickups from the virus scanner where it’s quarantining files, …Is there a way for Commvault to use the snapshot folder under the original folder, instead of creating a

Hi, we got a question from a customer, if it is possible to use the Oracle Managed Files (OMF) for a restore of a Portable Database (PDB).The customer would like to let the OMF handle the file location, just point to the OMF and start the restore. Is there some switches or additional setting the customer can use?If they input the file location by hand, OMF wont recognise the instance.

hello guys,my customer have an o365 Exchange online hybrid environment. they would to know if commvault is able to protect (archive) the mailboxes related to AD disabled user. I found this page in the documentationhttps://documentation.commvault.com/11.24/expert/113053_disabling_user_mailboxes_for_exchange_mailbox_agent_hybrid.htmlTo reduce license usage, you can disable user mailboxes that belong to an AD group or you can disable individual mailboxes.The following characteristics apply to disabled AD groups and mailboxes: Disabled mailboxes do not consume a license. You cannot run any archiving or cleanup jobs. You can run browse and restore operations. it’s ambiguous,  is it referring to the o3

Hi experts,I got a question about Oracle DB backup and NetApp Snapshot from a customer.Customer plans to perform the Oracle Backup using Intellisnap for NetApp iSCSI LUN.I checked the requirements for NetApp Storage in the documentation web.https://documentation.commvault.com/11.25/expert/33744_system_requirements_for_netapp_storage_array.htmlIs there anything they need to do before creating a Volume of Oracle data on NetApp Storage?I'd like to know if there are any special pre-works that need to be done on NetApp storage.Best RegardsKim KK

Hi,Is there someone use Migration Assistant tool to migrate Edge Chromium User favorites ? It seems the migration Assistant Tool only include IE favorites but not the Edge one.Thanks for your help

Hello,We are currentlly on version 11.22.57 and palnning to upgrade to 11.24.34. Download and Sync of software cache ususally takes time ( around an hour ),  so would like to save time and download it in advance. plan is to upgrade the CS (using a local package) and than push the upgrade to all MA’s from GUI.Is there any risk in download & Sync the software cache ( On CS and Remote cache on Hyperscale nodes ) with a higher version than what is currentlly installed ? Will it create some conflict with what is curentlly in the software cache ? Thanks

Hello,Trying to download installation package ( 11.24 )  by running  CV installer file from our Commserve server ( Windows)Download is failing with below error:Invalid URL [https://cloud.commvault.com/CVUpdates/11.0.0/BUILD80/SP24/CUConfiguration.xml]. Error: The remote name could not be resolved: 'cloud.commvault.com', status code []Invalid URL    [https://downloadcenter.commvault.com/CVUpdates/11.0.0/BUILD80/SP24/CUConfiguration.xml?__cv__=1644492234_e4c95de8f56de000c51a8c3ba5758bc1]. Error: The remote name could not be resolved: 'downloadcenter.commvault.com', status code []Invalid URL [https://eng-updates.gp.cv.commvault.com/CVUpdates/11.0.0/BUILD80/SP24/CUConfiguration.xml]. Error: The remote name could not be resolved: 'eng-updates.gp.cv.commvault.com', status code [] I can access cloud.commvault.com from browser with no issues. Any Idea’s ? Thanks    

Hi All,i searching for an option for the command for the “qoperation jobcontrol” .I try to set a suspend with auto resume interval option and i can’t find it in the command line documentation.in the GUI it’s possible and i hope it’s available in command line.Kind regards,

Hi, We are moving our admincenter to a new server. (using the procedure, the DM2 & cvcloud dbs).It took the reports, etc, so all looks ok.But we noticed that on the new admincenter, we lost our tenant customisation. So we are missing for examples the logos for each tenant. How can we also migrate that?

i trying to backup oracle client and working fine once after that got error as in attached log to be noted :- all network connections between CS,MA,client are fine - service account and permissions are set as required - i changed cvd port because there are services working on same port but still having error 

Hi AllWe recently upgraded our commserve to 11.25 and since then the commcell / commserve server / backups are slowThe response time when accessing or doing anything on the commcell is dead slow.Anyone facing this issue currently ? Any thoughts ?

Hi,  I have a question during teams backup. I would like to backup Teamsa's resource, but in the most optimal way, i.e. so that the CV detects new groups or containers indicated by us.We don't want to backup all users.How best to do it.Please help.

Commvault media server keep DDB and Index. If the media server crash, will lost all restore capability.1, how to protect DDB and Index on media server? what is DR process for media server? 2, shall we replicate Commvault media server DDB and Index from source to target regularly? want to bring up target media server immediately if source server down.