Self-Hosted Q&A

hi teami am facing an install failure while trying to install CommVault agent to a client machine with windows 2019.here is the log result:*******************************************************************  Machine            : CRTMCTSP2019  Module             : Install.log  Commserver         :   Product Version    : 11.80.170.0  OS Version         : Microsoft Windows NT 6.3.9600.0  Date               : 1/17/2022*******************************************************************10408 4     01/17 20:08:12 ###  ManagedLogger::SetCLRThreadPoolMaxThreads - CLR ThreadPool's max threads is already set by another thread in the process. maxWorkerThreads = [1000], maxIOThreads = [1000], PID = [10408], ProcessName = [Setup].10408 4     01/17 20:08:12 ### ### ### - The setup is running in non-bootstrap mode10408 4     01/17 20:08:13 ### ### ### - ##################################################################

Hi team, IHAC who runs Qumulo file server and performs it’s backup using CVLT + StoreOnce.Customer has a big concern about too long scanning time for backup so they’re about to apply this feature, Change File Tracking option on their environment.CVLT version is FR24 and I read this URL content but no any detailed procedures.Optimized Incremental Scans Using Qumulo Native Change File Tracking APIs (commvault.com)Can customer use this option to reduce the scanning time for the subsequent backup job?Please kindly let me know how to turn on this option from CV or Qumulo side. Thanks a lot.

Hi,We have trouble uploading the DR backup to the CV Cloud. It seems to be blocked because the commserve is not allowed to send data to mcvdrbackup01c1us02.blob.core.windows.netIn the logs of the CVCloudService.log I see that http://mcvdrbackup01c1us02.blob.core.windows.net/ we see the following line4300  4210  01/06 11:44:35 ### CVCloudAzureService::UploadBlob() - Error: Failed to upload chunk to cloud for file [WFEngine_commserve_2022_01_06_11_38_FULL.dmp], Index [1], Queue [front -> 1, back -> 1, size -> 1], Block No. [2], Block Id URL Encoded [MDAwMDAy], Block Size [89088], URL to Upload [https://mcvdrbackup01c1us02.blob.core.windows.net/100472/SET_1579/WFEngine_commserve_2022_01_06_11_38_FULL.dmp?comp=block&blockid=MDAwMDAy&sv=2020-04-08&st=2022-01-06T10%3A25%3A34Z&se=2022-01-06T22%3A40%3A34Z&sr=b&sp=cw&

windows FS Backup failing with error [0x1 1] Incorrect function. few files have error [0x1 1] Incorrect function

HI Team,We have an ask to assign outbound internet connection from backup server to only Commvault websites IP address or CIDR range and block internet access to everything else.Is there any CIDR or IP Ranges for Commvault MA and logs upload websites ( * . commvault.com) ?Regards, Mohit

When I setup a HPe Catalyst library I’m getting the following message after I enter the information for the library, host user account etc: it does detect the store Ok, but when I click on OK. I get the alert “Installation Directory look up failed for given mediaagent”. I have same media agent configure for another Cat library on different storeonce ok. I change the Media agent to use a different one, it finishes Ok. Anyone have any ideas.

Hello, There is a problem where if I am not mistaken - failed/killed job will no longer show logs for that job or events because it is aged out. I have a situation where customer comes and asks why we had failure 7-10 days ago - and I cannot answer because I cannot view logs for that job. I have tried to check some settings in media management>data aging and found something similar to it:“Days to keep the failed/killed backup job and other job histories” - it has 90 days on it, but I think it’s only to show that job in the history of jobs?  

Hi,We need to backup Azure SQL Databases (https://documentation.commvault.com/11.24/expert/18110_microsoft_sql_server.html or if you prefer https://documentation.commvault.com/11.24/essential/97468_azure_sql_database.html). What are the requirements for the proxy server?Thanks!

Hi,I am looking to run an in-place upgrade on the operating system on our Commserve Server from 2008R2 to 2012.  I have cloned our commserve server and tested this out but getting few issues after upgrade has completed.Before running the upgrade i made sure all CV services/Jobs were stopped.  Also stopped the SQL services.I get the following issues:The "Commvault Communications Service" and "Commvault Server Event Manager" services do not startup.  These seem to continually try to start then stops again.  All other services start fine.Also i was looking to run a repair on the install but it saying "unfinished installation detected".Has anyone came across issues like this?

Hi, Does anyone happen to know if it should be possible to restore an ACL when restoring to a UNC path? We backup a UNC path (using Network Share Client, generic for CIFS Azure Files) and the ACL from a file or directory is restored when restoring to a local disk, but not when restoring to the source UNC path.Thanks!

In my current environment I do have a certificate installed but that has an expiry till 2030. So need to re issue a certificate however issue is when i apply for the keys I am not sure how to push them to commvault and the rest steps.

Our VxRail configurations have one vSan datastore.  When kicking of a Live Recover, a second data store is needed.  However we do not have a second store to use.  What is recommended for Live Recover restores to VxRail?

Good day.  I am performing an audit for a customer.  I was asked to confirm and produce proof of  AD group that are allowed access to backups.   My question, is there a way to view AD groups that are associated with server backups on the Commserve? 

DB2 Backup [sqlfxdb() for DB failed[ ---- error report ---- app. message = get the database configuration - Backup Pending line = 2426 file = d:\rel_11_0_0_b80\vaultcx\source\commclient\cldb2\cldb2agent\cldb2agentlib.cpp SQLCODE = -1032 SQL1032N No start database manager command was issued. SQLSTATE=57019 --- end error report --- ]: Exit..]

Hi, I am wondering which port is needed to use the command line from a different machine than the CommServe. Is it for example the same port as for the CommCell Console, port 8401?Thanks!

Hello,We have determined with the help of CV support and Azure support that the fastest possible restore of an entire VM within the Azure environment (even within the same region) is 60Mb/s. The limitation, according to Azure, is that CV writes the VM as a single page blob and the max throughput for that is 60Mb/s.At this speed, restoring an entire VM of any significant size would take far too long to be acceptable in an emergency situation.Has anyone run up against this limitation and how have you worked around it? Or does anyone have any suggestions on how we might do so?Thanks in advance for your suggestions!

Few quick questions regarding some pre-defined CV console alerts. I am unable to find this information online Unusual job activity alert. What does code 14:300 mean? This is default as the alert is enabled Do we need to expanded this alert to include more codes? Increase in data size Does this include alerting on VSA and NDMP as well? If no to above, would we have to install an iData agent on each VM to allow alerting? Thank you for your time

Hi, I have a question about job DDB Space Reclamation. So on job i have :The Error means that we must switch microprunig:> https://documentation.commvault.com/11.24/expert/9183_configuring_micro_pruning.htmlError Code: [80:273]Description: Pruner media agent not found to run Defrag phase on DDB, Please configure pruner media agent using mount path propertiesbut we dont want switch microprunig due to potentially higher costs. Can we get around this problem?I will be very appreciate for help. 

Thank you all in advance for the input.  (first time poster)I have an issue I can’t figure out and I’m tired of beating my head against the wall.  We are moving away from using tapes as our secondary copy (archive copy).  We have recently setup Azure cloud storage policy copies for our archive.  I have attempted to mirror the policy copy settings between the tape and cloud copies as much as possible.  We have 3 copies - weekly, monthly, and yearly, each with a different retention, and 3 different storage policies.  We started with the weekly copy and all seemed to be well.  When I created the monthly and yearly copies, the job selections didn’t meet my expectations.  A few examples:  duplicate jobs would show up in the weekly and monthly, or monthly and yearly.  Meaning a job that I would expect to a monthly (first weekend of the month) was in the weekly job list. The yearly jobs don’t seem correct at all.  We want the first weekend in

Hi guys;i need some help about this, I perform a feature release update today, but after that my main production cluster server stop working telling me that one of the server in the cluster is in another version of the software, which its true.But my questions is If I perform a DR restore to the moment before the update start will my commserve perform a downgrade to the version it was before the update.

We are thinking about to have the importands VMs from the company vbackup to NetApp volume which has SnapLock enabled, reason to be save for a ransomware attack. my question now is it possible to start a live recovery of the VMs  as the snaplock storage is readonly? we running v11sp24.34, vm backup wth v1 indexregrads Jürgen

Hi, Somebody knows how this can be translated in the Cloud Azure ?https://documentation.commvault.com/11.26/expert/120376_compliance_search_and_ediscovery_hardware_specifications.html

I have a question about “quick look”.Two different users perform the same operation and click the "Quick Look" button in Outlook without the add-in and the effect is that one user generates such a link and it works (the message from the archive is fine).and another user generates such a link (which does not work)I don't quite understand why these two users have different link syntax. What can it depend on?SP 24.25

Oracle OCI required Ports when CommCell is on premise

HelloI need to upgrade our 11.22.62 commvault version to the 11.24 feature release. I can just do this via the commcell gui correct?   Kind of like the way I install the maintenance releases etc except this will be a feature release.?   I plan on doing commserve/media server first then the clients.. or are you suppose to perform the feature release upgrade a different way? Please advise.. thanks in advance!BC