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Self-Hosted Q&A

Ask and answer questions about your self-managed and on-prem software

  • 5,001 Topics
  • 21,557 Replies
5001 Topics
Patrick Dijkgraaf
Commvault Certified Expert
Patrick DijkgraafCommvault Certified Expert
asked in Self-Hosted Q&A
Does CV use multipart uploads to AWS Glacier - direct?

Hi all! We are troubleshooting some AWS Glacier upload performance issues and one of the questions the AWS engineer came back with is: Do you know if they use multipart upload in their solution? That is usually the first thing to check -https://docs.aws.amazon.com/amazonglacier/latest/dev/uploading-archive-mpu.html I did find some suggestions that we do use it: Here it states that we need MultiPart permissions: https://documentation.commvault.com/commvault/v11_sp20/article?p=91277.htm In previous service packs, there was an Additional Setting (nCloudMultipartSizeKB) to tune the the multipart size. But I would like to get some hard evidence. Does Commvault use multipart uploads to AWG Glacier - direct? Can we prove that with certain log file entries? Thanks in advance!

3
Mike Struening
Vaulter
3 years ago
V
Byte
virgilByte
asked in Self-Hosted Q&A
Push Installation - Linux Client

Hi,when I want to install a Linux client remotely with an account having Sudo privileges, the installation is carried out in the / HOME directory and not under / OPT. (under RHEL)The only solution is to deploy the agent locally with root privilegesis there a way to get around this and be able to remotely install the client properly. ?Environnment : SP23.thank you for your comebackRegards

3
B
Vaulter
3 years ago
H
Vaulter
HarshaVaulter
asked in Self-Hosted Q&A
One-Drive failed files in WFS backup

Hi Team,In Windows FS backup, i’m getting more failed files for one particular path which have one-drive to that.Example - Path: [C:\Users\username\OneDrive - ABCcompany Ltd\Desktop\Sample.docx] [0x18B 395] Access to the cloud file is denied. It is showing error code as “Access to the cloud file is denied.” Please let me know what we need to check on this.

3
H
Vaulter
3 years ago
B
Byte
BloopaByte
asked in Self-Hosted Q&A
cannot create selective from AWS storage policy

 Hello, I am trying to add an extended retention on aws Storage policy (2 Windows Media Agents with dedup database) When I click on validate, I have this message.  Then,I went to the storage policy to create a new copy, but the aws GDP Storage pool doesn’t appear. Any idea ? I see only on premises Storage pools   Thanks !

3
L
Vaulter
3 years ago
B
Byte
BloopaByte
asked in Self-Hosted Q&A
custom package silent install

Hello, I try to deploy a custom package with answer file.Then I executed the package with this command :start /wait c:\Sources\CustomPackageLocation_Win_FS\WinX64.exe /play install.xml /silentall is automatically filled by the answer file fine except at the beginning, I need to confirm manually this checkbox. Thanks ! 

1
S
Vaulter
3 years ago
Bart
Byte
BartByte
asked in Self-Hosted Q&A
Future of File Recovery Enabler for Linux FRE

Hi,Only a small question.The File Recovery Enabler for Linux FRE is based on CentOSAs you know, RedHat  stopped with CentOS, at leat they will stop the way it used to be. CentOS will become CentOS stream, and Centos 8 will become out of support end of this year.Does Commvault have any plans with regards to this? Will they switch to CentOS streams? (I think that will be difficult for support reasons?)

3
Alireza B
Vaulter
3 years ago
C
Byte
CVbackupByte
asked in Self-Hosted Q&A
Upgrade SP16 to SP20 in a Multi tenant environment.

We want to upgrade SP16 to SP20 in a Multi tenant environment. We have about 10 customers and cannot upgrade the clients the same day. We want to upgrade the Commserve, media agents and the Network proxies. Does anyone have experience with this setup?I am afraid after upgrading the Commserve to lose connection to the Media agent on  Customer site.  Thanks in advance 

5
C
Byte
3 years ago
V
Bit
VarunBit
asked in Self-Hosted Q&A
Commvault Microsoft Exchange archival/cleanup

In Commvault  Microsoft Exchange archival/cleanup, I want a confirmation if the cleanup can run for an un-archived mail.

3
Mike Struening
Vaulter
3 years ago
B
Byte
BloopaByte
asked in Self-Hosted Q&A
creating an HPE StoreOnce Catalyst Library stuck

Hello, I have created many HPE storeOnce Libraries and all is fine.today I tried to create another one but after click on ok, it’s stuck. I am sure about IP, pasword of the storeonce and the media agent can ping and connect to the storeonce. Where can I find logs where I can show what happens ?Thank you !

12
Mike Struening
Vaulter
3 years ago
I
Commvault Certified Expert
iConsultantCommvault Certified Expert
asked in Self-Hosted Q&A
Exchange: Convert to Full = Full ?

Hi,An Exchange Archiving job is Forever Incremental. There is an option however “Convert job to full” (“On the Archive Options tab, if you want to run the job as a full back up job, select the Convert job to full checkbox.” https://documentation.commvault.com/11.23/expert/29004_running_exchange_mailbox_agent_archiving_job.html).Is this the same as a Full backup? If so, why is making a Full backup not an option, instead of converting an Incremental job to a full (that seems unnecessarily complicated then)? Can it be scheduled also? Or is there any difference in functionality?Thanks!

3
Chris Hollis
Vaulter
3 years ago
T
Byte
Tom EvansByte
asked in Self-Hosted Q&A
OS Backup without Application Data

Does anybody have any suggestions on how to backup a server without application data that would allow a restore of the base server which can then have the application data restored separately?Previously used backup product had a selection item called “BMR” that could be used to backup the base server allowing Bare Metal Recovery. If it makes any difference the server is a virtual machine.

9
T
Byte
3 years ago
O
Bit
Odi Et AmoBit
asked in Self-Hosted Q&A
How to Add a Node to Content Indexer

That’s it.  I see that I’m at the limit of indexed items for a single node, and our indexed material continues to grow.  Email in this case, but my file indexer will be full on it’s first node within the next few months.How do I add another node?

8
A
Vaulter
3 years ago
J
Vaulter
japplinVaulter
asked in Self-Hosted Q&A
I have slow Exchange backup/archiving performance – how can I improve it

I have seen slow performance degradation in my Exchange backups. What can I do to improve speeds?

4
Jason Sherry
Vaulter
3 years ago
I
Byte
ITStorageEWLByte
asked in Self-Hosted Q&A
Verify whether the retention policy is met.

Hi, how can I check if my backups/subclients are up to speed with retention ? If I have reached the established retention and the data is starting to expire ?Days and cycles that a client lacks to meet the policyThanks 

15
I
Byte
3 years ago
W
westwood71
asked in Self-Hosted Q&A
ORA-01031 when running Intellisnap Backup of RAC

Dear all, we currently see the ORA-01031 “Insufficient privileges” error in the Oracle alertlog when running an intellisnap backup of a RAC database. The comands to run are alter database begin backupALTER DATABASE BACKUP CONTROLFILE TO '+DGDATA/backup.ctl.galaxy’ REUSEalter database end backup Each command results in an ORA-01031. User used to backup has SYSBACKUP privileges. Any ideas to solve this issue are welcome! Thanks,Christoph

10
W
3 years ago
B
Byte
BloopaByte
asked in Self-Hosted Q&A
Commvault infrastructure antivirus exclusion

Hello, Is there any detailed documentation on how to put antivirus exclusion for commvault 11.22.13 for :We use Symantec endpoint protectionCommservesMedia agent on WindowsMedia agent on Linux 

1
MichaelCapon
Vaulter
3 years ago
M
Bit
Montilla04Bit
posted in Self-Hosted Q&A
Windows Proxy Out space

Hi guysI got the following question about one my physical windows media agents because I'm always running out of disk space. and i see that my media agent has an assigned role “storage mediaAgent”.When i scan my disk i saw that under the path C:\ProgramFiles\Commvault\ContentStore\IndexCache\CvIdxDB. i got a huge amounts of folders occupying about 115 GB of my disk. and under the path   C:\Program Files\Commvault\ContentStore\IndexCache\CvIdxLogs has about 91 GB, this two folder consume about half of my disk1- I wanna know if this two folders can be pruned or compress?  

2
MichaelCapon
Vaulter
3 years ago
Henke
Byte
HenkeByte
asked in Self-Hosted Q&A
LDAP from iData agent

Our security team enabled some more login and found the below request. I think it’s a legit request from our commcell, but I’m not able to find any logfiles where I can see the requests.Does anyone know in what log file I can look for them? //Henke

20
Mike Struening
Vaulter
3 years ago
dude
Byte
dudeByte
posted in Self-Hosted Q&A
Commvault Feature Release 11.23 is out.

Commvault Feature Release 11.23 is out and here are some of the capabilities within this release;Newsletter: https://documentation.commvault.com/11.23/assets/new_features/newsletters/Newsletter_11.23_External.pdfFeature Release 11.23 Documentation Page: https://documentation.commvault.com/11.23/expert/133535_feature_release_1123.htmlComplete Backup And RecoveryEmail Alerts for Client Computers That Might Miss or Might Have Missed the SLA For Azure, Specify the Disk Type for the Restored Virtual Machine Automatically Retire Laptops That Are Offline for a Specific Length of TimeComplete: Manage New WorkloadsGranular Restores for MongoDB Collections and DatabasesComplete: Protect Virtual EnvironmentsReplicate Google Cloud Platform Instances Across Regions Live Recovery of Virtual Machines for Hyper-V Convert Virtual Machines from Nutanix AHV to VMwareJourney To The CloudIndexing Version 2 for Amazon Hypervisors Convert Virtual Machine Instances from Amazon to GCP Convert Virtual Machines

22
Mike Struening
Vaulter
3 years ago
D
Bit
Damion TerrellBit
posted in Self-Hosted Q&A
Intellisnap / CommVault snapshot copy mirror to offsite NetApp storage cluster

We converted from Intellisnap to CommVault for support. We have been using the Storage Policy Snapshot Copy of type Mirror to selectively copy from Vault volumes to snap mirror volumes at an offsite NetApp storage cluster. We were told that Mirror Snapshot Copies were no longer supported in future service packs.We’ve had issues where the Mirror became stale or broken.  My boss, a NetApp guru ripped out the snapshot mirror storage policy and created snap mirrors by hand.  But he’s retiring and we are trying to get back to a more automated and monitored CommVault managed process. Does anyone have familiarity and can explain what CommVault convention is being used to provide some sort of DR capability from Vault to a Snap Mirror located on an offsite NetApp cluster in the current service packs?

4
dude
Byte
3 years ago
B
Bit
bemaldonadodBit
asked in Self-Hosted Q&A
SAP hana failed to restore out place

Hi community.I have the follow problem to try to restore a sap hana database out place. SAP HANA Error [hdbsql execution Failed.448: recovery could not be completed: [3020067] Buffer does not provide complete page.; $EndPos$=0x00007f60c9932000; $ReadPos$=0x00007f60c9913000; $PageSize$=262144, [110507] Backint exited with exit code 1 instead of 0. console output: No additional Information was received SQLSTATE: HY000]. 219989 35b55 03/27 18:25:10 41123561 ::restoreFile() - READ ERROR encountered by the Data Mover.219989 35b55 03/27 18:25:10 41123561 ::restoreFile() -#ERROR /usr/sap/H4P/SYS/global/hdb/backint/DB_H4P/41088714_COMPLETE_DATA_BACKUP_databackup_2_1219989 35b55 03/27 18:25:10 41123561 ::performRestore() - Failed to Restore the file=/usr/sap/H4P/SYS/global/hdb/backint/DB_H4P/41088714_COMPLETE_DATA_BACKUP_databackup_2_1 retCode=2 errno=0219989 35b55 03/27 18:25:10 41123561 ::performRestore() -#ERROR /usr/sap/H4P/SYS/global/hdb/backint/DB_H4P/41088714_COMPLETE_DATA_BACKUP_databac

2
Mike Struening
Vaulter
3 years ago
M
Bit
MariusBit
asked in Self-Hosted Q&A
Index cache free space issue

I got during the last full backup the following message:“Index cache [D:\IndexCache] free space on MediaAgent [host name] is [51197] MB. It is considered critically low. Backups will start failing if the cache runs out of space. Take one of the following actions: 1. Increase the index cache total disk space. 2. Reduce the retention setting on the index cache.”Question:How can I reduce the index cache size? 

10
Mike Struening
Vaulter
3 years ago
P
Prabhu
asked in Self-Hosted Q&A
commvault vs azure backup comparison

Hi All. I need a help on commvault backup. Can someone list me few differences between using commvault backup and azure backup? Why do we need to select commvault backup over azure provided backup for azure environment.

8
Mike Struening
Vaulter
3 years ago
C
Bit
commvaultBit
asked in Self-Hosted Q&A
Default Hardware VSS Provider Query

Commvault V11 If you have installed Commvault hardware VSS provider and Netapp Ontap Provider at the same time, which Hardware VSS provider will Commvault use by default in an Intellisnap enabled backup?Any answer to the question is appreciated.

1
S
Vaulter
3 years ago
L
Commvault Certified Expert
LukaszCommvault Certified Expert
asked in Self-Hosted Q&A
Block Level Backup option missing from MS cluster client

 Hello,I have a situation where the option to enable block level backup on subclient is missing. It’s not grayed out, but it’s not available there. The missing option is from MS cluster virtual client (pseudo client). The config meets requirements, nodes are on win2012 r2 and mediagent is installed on both nodes. Here are the cluster subclient:here’s some random subclient without mediagent package installed As for the doc, blb is supported at ms clusters https://documentation.commvault.com/commvault/v11/article?p=18527.htmhttps://documentation.commvault.com/commvault/v11/article?p=3505.htm

14
S
Vaulter
3 years ago

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