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Self-Hosted Q&A

Ask and answer questions about your self-managed and on-prem software

  • 5,011 Topics
  • 21,596 Replies
5011 Topics
G
Byte
Gabriele PalumboByte
asked in Self-Hosted Q&A
Oracle CBT table restore with RMAN script Failed

 Following the Commvault documentation (https://documentation.commvault.com/commvault/v11_sp20/article?p=134884.htm) regarding table restore on Oracle CDB environment I get the following error when I run the RMAN script: channel ORA_AUX_SBT_TAPE_1: starting datafile backup set restorechannel ORA_AUX_SBT_TAPE_1: restoring control filechannel ORA_AUX_SBT_TAPE_1: reading from backup piece c-2205816741-20210402-00channel ORA_AUX_SBT_TAPE_1: ORA-19870: error while restoring backup piece c-2205816741-20210402-00ORA-19507: failed to retrieve sequential file, handle="c-2205816741-20210402-00", parms=""ORA-27029: skgfrtrv: sbtrestore returned errorORA-19511: non RMAN, but media manager or vendor specific failure, error text:   sbtrestore: Job[0] thread[26902]: Restore: GetBackupInfo() for Archive File[c-2205816741-20210402-00] failed.failover to previous backup below the RMAN script executed:RUN {ALLOCATE CHANNEL dev0 DEVICE TYPE SBT_TAPE PARMS 'SBT_LIBRARY=/opt/commvault/Base/libobk.so,ENV=(Cv

749817
Mike Struening
Vaulter
3 years ago
B
Byte
BloopaByte
asked in Self-Hosted Q&A
deploy custom package with ansible

Hello it’s me again :)Is anyone have tried to deploy a custom package with ansible ?I would try with my colleague but actually  it does not work.here is the portion of code we use to deploy - name: Install and register Commvault Agent  win_shell: c:/sources/Commvault/WinX64.exe /silent /install /silent  args:    executable: cmd  become_method: runas  become: yes  become_user: "{{ ansible_user }}"  when: not CVserviceresult.exists  register: CVinstallresult It seems that we have somme issue and the installer is not executed.If anyone has a piece of code that work it will be very appreciated :Thanks !

6113
Mike Struening
Vaulter
3 years ago
B
Byte
BloopaByte
asked in Self-Hosted Q&A
commvault -csname for windows client

Hello,I want to find the equivalent command as "commvault -csname" that was use on Unix client to get the hostname of the commserve used. Does the same command for Windows exists ? It is for use with ansible. Some client are not installed correctly the commserve Hostname stay at @@commserve@@. we Want the check on the client the name. If the name is @@commserve@@ then we Will reinstall automatically. Thanks !

2861
G
Vaulter
3 years ago
Mahendra Kurniawan
Bit
Mahendra KurniawanBit
asked in Self-Hosted Q&A
Client connectivity status not ready for MediaAgent

Hi all,I just installed Unix based Media agent and facing this problem when I check readiness from Commserve Commcell Client connectivity status not ready for MediaAgent Client not ready with error 1. Communication failure between Client cvlt and the CommServe. Error returned is:Internal error occurred -5. Please retry the operation. Media Agent not ready with error 1. MediaAgent is offline. Please check if the MediaAgent is reachable and this product's services are running Have you ever experienced the same

180406
S
Vaulter
3 years ago
B
Byte
BloopaByte
asked in Self-Hosted Q&A
Custom package silent install Commvault Welcome Window

Hello, I have created a custom package I launch it with this command : start /wait C:\CustomPackageLocation_Win_FS\WinX64.exe install.xml /silentall run fine in silent mode except that there is a Window appears and I need to validate the checkbox.any idea to avoid that this window appear ?Thanks  

42956
S
Vaulter
3 years ago
T
Byte
TonyQByte
asked in Self-Hosted Q&A
Two different Service packs running within the same Commvault environment.

Hell CV Community I have what I think might be an issue.  One of our team updated to SP 11.21.34 from SP 11.20.36.  However what we have noticed that all our Hyper-V hosts (physical servers) need a reboot due to one of the hotfixes that came down with the SP which is as follows“Install/Upgrade of package: [dotnetfx462] required a reboot. The job will resume after the reboot. To resume the job immediately, resubmit the job with the 'Reboot Client' check box selected”.  My main question is, will this be an issue having a load of servers on a different service pack from others?  It is not feasible to reboot all the hosts as part of the upgrade as these servers host Virtual servers which host live servers.ThanksTony Q

532
T
Byte
3 years ago
Patrick Dijkgraaf
Commvault Certified Expert
Patrick DijkgraafCommvault Certified Expert
asked in Self-Hosted Q&A
Rollback "Configuring Ransomware Protection for a HyperScale MediaAgent"

Hi all, Configuring Ransomware Protection for a HyperScale MediaAgent is documented here:https://documentation.commvault.com/11.23/expert/126092_configuring_ransomware_protection_for_hyperscale_mediaagent_02.html . This includes taking a backup of /etc/fstab. Pausing and Resuming the Ransomware Protection is documented here:https://documentation.commvault.com/11.23/expert/126097_pausing_and_resuming_ransomware_protection.html However, we also nee a “rollback plan” in case we run into issues and want to rollback to the previous state (before enabling Ransomware Protection). Any documentation on that? Thanks!

6142
Patrick Dijkgraaf
Commvault Certified Expert
3 years ago
Kamil W
Commvault Certified Expert
Kamil WCommvault Certified Expert
asked in Self-Hosted Q&A
DataBase Error when logging into Console

Hello Guys, The customer is getting the following error trying to login to Commcell Console Logging in with a local user gives the same error. Any ideas? Rgds,Kamil

261812
Kamil W
Commvault Certified Expert
3 years ago
B
Byte
BloopaByte
asked in Self-Hosted Q&A
Sizing for Media agents on AWS

Hello,I am trying to find the web page where are the sizing for Large and Extra Large Media Agent on AWS and I don’t find it. this screenshot was sent by a Commvault PS.  Thank you !

8663
B
Byte
3 years ago
S
Byte
ShaneHicksByte
asked in Self-Hosted Q&A
System State shows Zero Bytes while on restore selection

I believe that this is not an issue but someone asked so i wanted to clarify. When you to restore files from a server, the System State show Zero Bytes. My assumption is that the area is more of a place holder and the size of the system state is included with the C: drive backup size that shows. Am I correct? 

4412
Alireza B
Vaulter
3 years ago
Patrick Dijkgraaf
Commvault Certified Expert
Patrick DijkgraafCommvault Certified Expert
asked in Self-Hosted Q&A
Does CV use multipart uploads to AWS Glacier - direct?

Hi all! We are troubleshooting some AWS Glacier upload performance issues and one of the questions the AWS engineer came back with is: Do you know if they use multipart upload in their solution? That is usually the first thing to check -https://docs.aws.amazon.com/amazonglacier/latest/dev/uploading-archive-mpu.html I did find some suggestions that we do use it: Here it states that we need MultiPart permissions: https://documentation.commvault.com/commvault/v11_sp20/article?p=91277.htm In previous service packs, there was an Additional Setting (nCloudMultipartSizeKB) to tune the the multipart size. But I would like to get some hard evidence. Does Commvault use multipart uploads to AWG Glacier - direct? Can we prove that with certain log file entries? Thanks in advance!

1873
Mike Struening
Vaulter
3 years ago
V
Byte
virgilByte
asked in Self-Hosted Q&A
Push Installation - Linux Client

Hi,when I want to install a Linux client remotely with an account having Sudo privileges, the installation is carried out in the / HOME directory and not under / OPT. (under RHEL)The only solution is to deploy the agent locally with root privilegesis there a way to get around this and be able to remotely install the client properly. ?Environnment : SP23.thank you for your comebackRegards

27553
B
Vaulter
3 years ago
H
Vaulter
HarshaVaulter
asked in Self-Hosted Q&A
One-Drive failed files in WFS backup

Hi Team,In Windows FS backup, i’m getting more failed files for one particular path which have one-drive to that.Example - Path: [C:\Users\username\OneDrive - ABCcompany Ltd\Desktop\Sample.docx] [0x18B 395] Access to the cloud file is denied. It is showing error code as “Access to the cloud file is denied.” Please let me know what we need to check on this.

4753
H
Vaulter
3 years ago
B
Byte
BloopaByte
asked in Self-Hosted Q&A
cannot create selective from AWS storage policy

 Hello, I am trying to add an extended retention on aws Storage policy (2 Windows Media Agents with dedup database) When I click on validate, I have this message.  Then,I went to the storage policy to create a new copy, but the aws GDP Storage pool doesn’t appear. Any idea ? I see only on premises Storage pools   Thanks !

293
L
Vaulter
3 years ago
B
Byte
BloopaByte
asked in Self-Hosted Q&A
custom package silent install

Hello, I try to deploy a custom package with answer file.Then I executed the package with this command :start /wait c:\Sources\CustomPackageLocation_Win_FS\WinX64.exe /play install.xml /silentall is automatically filled by the answer file fine except at the beginning, I need to confirm manually this checkbox. Thanks ! 

28531
S
Vaulter
3 years ago
Bart
Byte
BartByte
asked in Self-Hosted Q&A
Future of File Recovery Enabler for Linux FRE

Hi,Only a small question.The File Recovery Enabler for Linux FRE is based on CentOSAs you know, RedHat  stopped with CentOS, at leat they will stop the way it used to be. CentOS will become CentOS stream, and Centos 8 will become out of support end of this year.Does Commvault have any plans with regards to this? Will they switch to CentOS streams? (I think that will be difficult for support reasons?)

4303
Alireza B
Vaulter
3 years ago
C
Byte
CVbackupByte
asked in Self-Hosted Q&A
Upgrade SP16 to SP20 in a Multi tenant environment.

We want to upgrade SP16 to SP20 in a Multi tenant environment. We have about 10 customers and cannot upgrade the clients the same day. We want to upgrade the Commserve, media agents and the Network proxies. Does anyone have experience with this setup?I am afraid after upgrading the Commserve to lose connection to the Media agent on  Customer site.  Thanks in advance 

1525
C
Byte
3 years ago
V
Bit
VarunBit
asked in Self-Hosted Q&A
Commvault Microsoft Exchange archival/cleanup

In Commvault  Microsoft Exchange archival/cleanup, I want a confirmation if the cleanup can run for an un-archived mail.

1213
Mike Struening
Vaulter
3 years ago
B
Byte
BloopaByte
asked in Self-Hosted Q&A
creating an HPE StoreOnce Catalyst Library stuck

Hello, I have created many HPE storeOnce Libraries and all is fine.today I tried to create another one but after click on ok, it’s stuck. I am sure about IP, pasword of the storeonce and the media agent can ping and connect to the storeonce. Where can I find logs where I can show what happens ?Thank you !

37912
Mike Struening
Vaulter
3 years ago
I
Commvault Certified Expert
iConsultantCommvault Certified Expert
asked in Self-Hosted Q&A
Exchange: Convert to Full = Full ?

Hi,An Exchange Archiving job is Forever Incremental. There is an option however “Convert job to full” (“On the Archive Options tab, if you want to run the job as a full back up job, select the Convert job to full checkbox.” https://documentation.commvault.com/11.23/expert/29004_running_exchange_mailbox_agent_archiving_job.html).Is this the same as a Full backup? If so, why is making a Full backup not an option, instead of converting an Incremental job to a full (that seems unnecessarily complicated then)? Can it be scheduled also? Or is there any difference in functionality?Thanks!

3663
Chris Hollis
Vaulter
3 years ago
T
Byte
Tom EvansByte
asked in Self-Hosted Q&A
OS Backup without Application Data

Does anybody have any suggestions on how to backup a server without application data that would allow a restore of the base server which can then have the application data restored separately?Previously used backup product had a selection item called “BMR” that could be used to backup the base server allowing Bare Metal Recovery. If it makes any difference the server is a virtual machine.

8889
T
Byte
3 years ago
O
Bit
Odi Et AmoBit
asked in Self-Hosted Q&A
How to Add a Node to Content Indexer

That’s it.  I see that I’m at the limit of indexed items for a single node, and our indexed material continues to grow.  Email in this case, but my file indexer will be full on it’s first node within the next few months.How do I add another node?

3448
A
Vaulter
3 years ago
J
Vaulter
japplinVaulter
asked in Self-Hosted Q&A
I have slow Exchange backup/archiving performance – how can I improve it

I have seen slow performance degradation in my Exchange backups. What can I do to improve speeds?

36384
Jason Sherry
Vaulter
3 years ago
I
Byte
ITStorageEWLByte
asked in Self-Hosted Q&A
Verify whether the retention policy is met.

Hi, how can I check if my backups/subclients are up to speed with retention ? If I have reached the established retention and the data is starting to expire ?Days and cycles that a client lacks to meet the policyThanks 

145615
I
Byte
3 years ago
W
westwood71
asked in Self-Hosted Q&A
ORA-01031 when running Intellisnap Backup of RAC

Dear all, we currently see the ORA-01031 “Insufficient privileges” error in the Oracle alertlog when running an intellisnap backup of a RAC database. The comands to run are alter database begin backupALTER DATABASE BACKUP CONTROLFILE TO '+DGDATA/backup.ctl.galaxy’ REUSEalter database end backup Each command results in an ORA-01031. User used to backup has SYSBACKUP privileges. Any ideas to solve this issue are welcome! Thanks,Christoph

46410
W
3 years ago

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