Self-Hosted Q&A

Thanks Bill for detailed documentation. This helped me during setting up NFS for teradata backup purposes.I see performance for the jobs written on NFS is not same as other jobs using same disk library.NFS jobs are running with average throughput of 100GB/hr while other agent jobs to same disk library is in TB/hr.Ran CVperformance check on disk cache and that is also much better (throughput in TB/hr) Anything to check further. I have logged support case but any advice is appreciated.

Hi all, We’ve recently implemented IMDSv2 to our Commvault AWS deployed infrastructure. Are there plans to support IMDSv2 in future releases of Commvault? From what I can tell right now, we are getting:“Failed to connect to virtual machine host as user “redacted” from access node “redacted”. Please select AWS proxy that has access to AWS instance metadata”Our access node authentication method is: “IAM Role” Just interested to understand is this is a limitation of the SDK being used for making connections over the API, or are we missing some permission set on our end to get this working?

Does anyone know if Hub site ( is part of sharepoint ) is supported by commvault . I can't find anything about it on BOL. I can't find anything in commvault database. When I run sharepoint site disovery I see everything except Hub sites.

what does this mean Failed to extract the simpana mount pathit will complete the backup but fail with about 74 file out of 414 file seen.

had a problem with my Shp setup:1 sql Server hosting the Shp Db → sql backupagent installed1 shp Server where the shp backupclient is installed now i get the error: 19956 1     01/25 08:15:22 ### CVSPPermissionCheck+<>c__DisplayClass21_0 <CheckSharePointSQLServerAccount>b__0 - SQL Server: SPSQL instance: SP2017 User Account: NT Service\SQLAgent$SP2017 does not have full permissions to job results and log files folders 19956 1     01/25 08:15:22 ### CVSPPermissionCheck CheckFolderAccess - Exception System.Security.Principal.IdentityNotMappedException: Some or all identity references could not be translated.   at System.Security.Principal.NTAccount.Translate(IdentityReferenceCollection sourceAccounts, Type targetType, Boolean forceSuccess)   at System.Security.Principal.NTAccount.Translate(Type targetType)   at CVSPCompatibilityCheck.CVSPPermissionCheck.CheckFolderAccess(String username, String path)19956 1     01/25 08:15:22 ### CVSPPermissionCheck CheckFolderAccess - Except

Hello, Everyone.I am currently in an environment where they use CyberArk to change all service accounts passwords at different intervals. They have their sysadmin sa for sql database backup on cyberark and it changes often. The backup administrator does not know when the password changes because it is automated. This often leads to backup failure due validation of credentials. Is there a workflow to update the passwords as they change that?  Or a way commvault can be on on-boarded on cyberark so the passwords updates as they change. Or a different way that the issue can be resolved. Note:Security is paramount to them, they are not looking to change how their passwords are generated. Please, help.

While trying to browse through the “Files and Folders” option from VSA subclient, we get the below error.. “Browse failed due to error while mounting virtual machine. Max disk size exceeded” Virtual machine guest OS is Windows 

Hi all. Has anyone developed a shell script to place a Media Agent into maintenance mode and stop services? I’m trying to cobble something together without hard coding credentials when running qlogin at the beginning of the script.I essentially need to run:./qoperation execscript -sn setMediaAgentProperty -si mediagent -si 8 -si 1commvault stop  

Hello All,I am new to commvault. I am trying to create a customised commvault package to be installed on laptop client.However on step (Select how you want to authenticate with the server). I selected Single sign on.Getting below error:Could not complete SSO.Check the configurations and retry. I am able to login to the Commcell console with SSO by using the same domain user but while creating a package , i am getting the error as described above.Could you please help to get this issue resolved ? Thanks in advance !

In the chargeback report, it’s (should be) possible to define global price & billing tags.But that’s per TB. How to set that per GB? If not possible, will commvault to the correct math from Tb to gb? I mean: If we use 100 for 1TB, will commvault calculate for 600Gb:      (100/1024)*600 =  58.59   or will it use rounding (e.g 0 or 100)   

Good morning!We are trying to set up DynamoDB backups for additional accounts within an organization.  We have the EC2 instances backing up using STS Assume Roles.  Do we need to add the DynamoDB permissions to that assume role?  Do we need permissions added to the top level VSA as well?  Is the best practice to provide access a different way?  Can we even use the assume role?Thanks!

Hi, it’s not clear in the documentation about if it this is supported or not ?I have a customer who has OS = SLES 15 Plaform = ppc64le.We are trying 1-Touch recovery of those servers.I have used the DVD for the Store (1-Touch Linux Live Boot Disc, DVD4_R11B80_SP24.iso), it is bootable inside intel but not inside a PPC64le Platform !We are also receiving this warning since we have enabled 1-Touch Recovery at the sub client level !Error Code: [6:966] Description: System state backup failed : [Failed to populate ReaR conf file. Check sr.log/sr_post_backup.log for details.] Source: sappcal101, Process: sr   

I am running Multiple Commvault Servers and storage agents in Azure, I have created several dashboards to monitor these VM’s but it’s at the VM level rather than the Commvault application level. Has anyone created an Azure Dashboard that monitors Commvault at the application level. I do realize that this can be done from the Commvault Dashboard but it would be useful for support to have a dashboard within azure that can highlight performance issues. 

Hello,I am using NDMP to backup netapp svm.I have opend port 10000 from access node to svmnow I can browse and list the content.When I launch the backup I have this error message.Does this port the only required ? Is there any dynamic ports to open ?Thanks ! Error Code: [39:424]Description: Client [nas_client_cifs] was unable to connect to the tape server [awpw99a00a] on port [49774]. Please check network connectivity.Source: mediaagent01, Process: NasBackup

Hello Just did a new install of SP24 as a test environment, Install successful but the adminconsole does not work.Commvault\ContentStore\Apache\work\Catalina\localhost\adminconsole is emptyComparing to my woking prod environment there should be a lot of files there.I tried the install 2 times, did a repair of the installation as well but nothing helped.Can I just copy the Catalina dir from my working environment??

Hi Team,we have a case, where customer is trying to perform one touch recovery  It seems like the pin doesn't work. We can type in the password and PIN and it lists the clients. Once the desired client is selected it seems like it's trying to use the password again but the PIN has expired so it says wrong password or username.i have checked the  previous cases for the  same issue.and the  resolution provided was one touch recovery does not support 2FAand a reference CMR was created CMR ID 256780

Hi Support,I need to disable multiple clients ( ~100+) in Activity Control and looking for script or command Line to qlogin and run command .ThanksKent 

Hi experts, I got a question about NetApp Snapshot from a customer but I’m not sure.Can you help me on this? Customer plans to perform the Oracle Backup using Intellisnap for NetApp iSCSI LUN.After initial full backup NetApp will take a snapshot based on changed block and then CVLT performs subsequent/incremental backup using the snapshot from NetApp. Can we perform an incremental backup? and changed block/data is only backed up?Customer intends to save the backup image into Object Storage. I was wondering if we can perform an incremental backup using NetApp Snapshot andif we can perform a synthetic backup on Object Storage. (Full + Incremental Image) From what I heard for NBU they can do only a full backup, not incremental backup using snapshot.Thanks

I have the following question and hoping someone can answer:I have to migrate data (multiple terabytes) from a Windows-based file server to OneDrive (Office365). The data contains archived data of the last 10 years. Commvault Archiving is being used. Currently, the single policy archives all files which have not been accessed for the last 5 years.I can migrate data, but the archive files (stubs) are unarchived as soon as I migrate the data to OneDrive. This caused file server space to bloat as the stubs got unarchived.The client does not want to delete any data even after migration. I have the following question:How to mitigate the risk of the file server going out of space during migration?Also, please advise any other migration strategy to OneDrive other than direct copying, which does not risk file server space bloating.Thanks. 

Need some suggestion :What is the recommended way to configure Commvault logs in Splunk . Which will provide you more control over the logs .To use Commvault Splunk app https://splunkbase.splunk.com/app/5718/ . To configure syslog server and then move logs from CommVault to syslog and create your own dashboards , reports in Splunk .Does using the app provide something more which we can not get if we configure our monitoring based on the logs of syslog.Can the app dashboards and reports be customized or create new reports/dashboards as per the requirements ?

When restoring a database into the SQL instance, how much diskspace is needed at the destination server?I know that its a question about how large the database is. But if the database is at 10TB, will it be enough with 10TB of free space or will it need more space as part of the restore process? I know that it’s a bad idea only to have the exact space needed available, so the numbers are just a theoretical. So what is the proces behind the scenes when restoring a database?Br. Tommy

I have commserv at 11.22.57 and planning to go with 11.25.xx once 11.27 is released want to replace stand by commserv ( windows to linux) and later production ( windows to linux) at this movement the windows commserv can be allowed to have live sync to linux stand by commserv ? 

Curious if there’s a better way for users with specific roles to access the Commcell other than  the CommVault Simpana.jnlp.  I downloaded/extracted netx.jar and it opened to the Commcell a couple times, then failed.  Thx! 

Hisoftware_installation_directory\CommserveDRThis folder contains the SQL DMP files, typically generated every day at 10am(Unless the config is changed and this initial dump folder is moved elsewhere) Do the DMP files remain in the folder ‘up until’ the next days DMP files are generatedORDoes the entire ‘folder’ get wiped/deleted at a pre defined time each day (eg possibly at mid night) I’ve never checked this before and have a test running to see if the ‘folder’ is erased or whether the contents are erased at (say) midnight

Hi guys, yesterday I tripped over an interesting information in my Commcell Event Viewer. User [admin] attempt to log on was denied.Severity: InformationProgram: EvMgrSI got this entry every 2-5 minutes and I ask myself where it comes from because I thought we don’t use this user. There is no use of user ‘admin’ in task scheduler or in our Automic UC4.Any idea where I can find further information?Thanks in advanceChristian