Self-Hosted Q&A

How to calculate per TB cost of using Commvault Data Protection ? Is there any calculator which can help us to determine the cost ?

HelloIn Job details for a completed backup is the “No of Files(s):” just calculating files, no folders?  Trying to find 4 miljon files out of 8 miljon that are stated as backed up but I can only find roughly 4 miljon files in source (with exclusions in mind)./Henke

 Question: is there a report that gives you the names of the clients that are running but have the error Could not get SIDB folders  ?right now I manually view the logs from the job 

to configure Exchange Online backup (O365) we need Access Node and Index server.Why do we require Exchange Online Index Server? What are its Pro and cons?

I need to create a Monthly LSR for a specific customer but cannot see the options in the LSR config to specify the Client Computer Groups for the customer required.Any help / advise would be greatly appreciated.Thanks

Hey guys,I’ve recently upgraded my Commvault comserve and media agent and now im in the part of updating all the agents.Some of the agents I was able to schedule upgrade through the commcell console but some have the Update Status as ‘Not Applicable’.(image attached) What does that mean?Do I need to go over these machines and manually install the agent?Thanks!

I have five subscription in one Azure region, plan to deploy MA & VSA in each subscription, plan to deploy one Commvault server in the region. Any logic to select subscription for Commvault server? for example, the Commvault server should be in the subscription which  request more backup demand, or ping result is less than 200ms, etc.

hi, After restarting the server,Is there a way to prevent commvault service from starting automatically?

Hello,according to : Installing a Windows Custom Package Configured as a Self-Extracting Executable File (commvault.com) It should be possible to use the /play parameter with the selfextracting CustomPackage.exeNote: If you want to use a custom answer file during the installation, add the argument /play install.xml to the above command, where install.xml is the name of the custom answer file in the custom packageThis doesn’t work for me. It is simply ignored and the installation is playing the install.xml included in the package.exe.Any idea, how to update the install.xml contained in the .exe or add some parameters, like the gateway to be used during client registration, from the commandline ?Can you tell me how to get an alternate / addiional install.xml into the package.exe ? (if this is required here)Simply using 7zip is not working für me here.I’m currently using V11.25.14The only other option I see is to either create selfextracting packages for every possible target environment

Hi Community, I’m facing an issue, and maybe some of you already experienced it. We had a client associated to a storage policy, which was working fine, we added a new MA and created a storage policy with this new MA. After that, we wanted to associate the client to the newly created storage policy in order to use the new MA. After changing the storage policy, we faced an issue with backups, indexing wasn’t working properly, which we fixed by changing the index server of the backupset of the client from the old MA to the new one, and now we are facing an issue where we cannot restore anymore (Below a screenshot).Please note that we restarted all services for all Commserve, old MA, new MA.In the DATA RECOVERY JOBS summary, we have a CommServe Management jobs with the storage policy index as a client, stating that there is no communication between the 2 MA. Any help or suggestions would be much appreciated. Regards.  

Hi All, an short question.  We have running an oracle instance on windows. The instance is running under user domain\x and the backup is running under domain\y user accounts.  In the reports we get the message:   Full access permissions not found for User [papstar\ora-home] on registry [SOFTWARE\CommVault Systems\Galaxy\Instance001]]. Please address these access rights.ll access permissions not found for User [domain\x] on registry [SOFTWARE\CommVault Systems\Galaxy\Instance001]]. Please address these access rights.  Is it correct that the user which runs the instance needs rights on this path ? 

Hello Commvault Community,  Today I have a problem with Exchange 2010 operations, and more specifically for the Outlook 2013 application.When deleting e-mails from an archived mailbox, an error appears:---"Mailbox [<Mailbox Name>], Skip / Failure Reason [Error: MAPILogonEx failed, reason:> [MAPI_E_LOGON_FAILED (0 × 80040111)] <, Please verify that the profile this product created can log on to its associated mailbox using the Exchange Client Software. If this software is not currently installed, log on to the Exchange Server using this product's Exchange Account.] "---This is probably an outlook on access node problem, I just don't know what. Outlook 2013 × 64 is installed on Exchange 2010.At first I thought that "Disabling MAPI Over HTTP" would solve the problem, but this is Exchange 2010, not 2013. Interestingly, the mechanism for outlook 2010 works, but does not work for outlook 2013. In the attachment I am sending the content of two logs that record the behavior of the

Hi Experts, Our customer has conducted a security check, and there are points related to SQL Server on CommServe.The issue is that the role of the SQL Server DBA account is set to Public.224 public sp_MSalreadyhavegeneration224 public sp_MSwritemergeperfcounter224 public sp_replsetsyncstatus224 public sp_replshowcmds224 public sp_publishdb224 public sp_addqueued_artinfo224 public sp_replcounters...and many more Regarding CommServe security, I looked at the CommServe Hardening.pdf whitepaper document, but could not find anything related to public roles.(Title: CommServe Component Security)Is there any problem if I revoke this public role?Or should these be kept public? Best RegardsKim KK

I am a little unsure about how synthetic consolidation works.If you run only a synthetic backup on a given day and no other backups, will that synthetic backup contain data from the same day?Or does it have to have an incremental backup running just before in order to capture data from the same day?BRSteeler

Hello team,I want to install commvault agent on a linux machine that is connected to another commserve in another domain.I want to install a second agent, this agent should be connected to our commserve.is it possible to do that remotely ?  

hi, i was working with a customer who has long running synthetic fulls.which disrupts the Incremental backup schedule. so we entered as we used to normally do for indexing V2 clients the bjMAllowIncrWithSynthFull add setting.but it does not seem to work, and i am not able to find a reference to the setting in the latest documentation.is this still available?  kind regards, Thos Gieskes.

Please help with upgrading and unifying the SQL version on one of the CS.CV reports problem with SQL versions, on one of the servers we have 15.0xxx on the other 13.0.xxx.We cannot perform a full DR. Do you have different method than > https://documentation.commvault.com/11.24/expert/142604_upgrading_microsoft_sql_server_editions.html I will be very appreciate for help!

Guys,Is there a report or alert to check daily basis if privacy option still remain disable and send to an mail to us ?

 Hi guys,I need your help.The Customer’s CommServe is running CommServe Failover configuration as follows:CS Active: 10.100.9.200 CS Passive: 192.168.209.200Once I click an icon of any web services in CommCell Console (Web Console, Command Center, SLA, etc.) CVLT takes me to the CS Standby IP address which is 192.168.209.200 Can you tell me guys, how can I change it?Rgds,Kamil 

Has anyone creates a backup report that list full and differential backup? I tried to save the job summary report but it changes after I change it. It looks like the changes are not permanent.

Hello Commvault Community, I need to change the Active Directory domains to a new one (new name, new user accounts, change of Hostnames for Clients) - I already have a plan on how to do it. I would like to make sure that the plan I have prepared for myself doesn’t have any missing elements. I have the biggest concerns when changing the domain for CommServe (whether everything will flow without any problems on the SQL database side). The environment runs on the SP24 version, all configured Clients have DNS Hostnames. For example, there is currently the domain "ABC" and it’s to be changed to the domain "AB". On the DNS side of the server, we plan to add a second record with the target domain - "AB" for each Client, then the Clients will run on two DNS Hostname, but the recognizable one on the Commvault side will be one - old domain. Plan:1. Create an account with "Master" permissions.2. DR Backup.3. Adding the "Domain Controller" in the "Security" tab and assigning the newly created user

I have a pretty straightforward question: does CV support the Windows 10 long path feature regarding FS/VSA backups and restores?MS Reference:https://docs.microsoft.com/en-us/windows/win32/fileio/maximum-file-path-limitation?tabs=cmdthanks!

Hi experts, I got two questions from a customer about Oracle table restore.Could you help me on this? 1. Assuming customer performs Oracle Dash Full(synthetic/merge) based on NetApp intellisnap, can CVLT do table level restore from merged full backup image?(Is this a feature provided from complete full backup image?) 2. Customer runs disk library which is configured with object storage, can we do table level restore using object storage repository? Please kindly let me know if any further limitation for table recovery.Thanks. 

Hello,I’ve found the setting called “nFilterApplicationFiles” Create this additional setting and set its value as 1 to exclude the database application files from the file system backup. This applies to DB2, Oracle, SAP for Oracle and SAP HANA.Additional Settings Description (commvault.com)  As for the DB2 it’s being covered under this link: Excluding Application Files from a UNIX File System Backup (commvault.com) Excluded DB2 FilesThe following files are excluded when you set the additional setting on a DB2 client:The DB2 datafiles that the software displays in the CommCell Console DB2 browse pane. The files that reside in the DB2 archive log path (Db2Agent\sDB2_ARCHIVE_PATH) The files that reside in the DB2 audit error path (Db2Agent\sDB2_AUDIT_ERROR_PATH) The files that reside in the DB2 retrieve error path (Db2Agent\sDB2_RETRIEVE_PATH) But what does exactly that part means - “The DB2 datafiles that the software displays in the CommCell Console DB2 browse pane” ?

Let us say you have a backup that for various reasons stretches over three days.We have days 1, 2 and 3.Backup “window” is from 1700 hours to next day at 0800 hours.Backup starts day 1 at 1700 hours end on day 3 at 0800 hours.During work hours on day 2 and 3 files are changed, deleted and replaced on the server we are backing up.What data will be in the backup when finished on day 3?Will data from day 2 and 3 be there or does CommVault make a delta snapshot file on day 1 that contains the data that will be backed up?Steeler