Self-Hosted Q&A

Hi commvault Champs , Please clarify my Doubt on network gateway :  we were under assumption that if we dont want to extend our Backup VLAN to the client ,  we need to get a network gateway trough which our backup data will flow through backup VALN to end storage .   But today we configured MSSQL always on DB backup and we had network gateway setup , But backups kept on failing till we configured MSSQL instances with Backup VLAN DIP .  If this is the case do we really need a network gateway ?  what is actual purpose of it ?  why do i need to configure backup VLAN DIP on MSSQL ( Always on ) instances for the backup data to flow when i  have a network gateway server ?

Hello, Is there any way to restore deleted backup job. I am missing some backup jobs from lastyear, So i wonna know if i can get it back. From backup summery report i can see that the back up completed but i cant find any job. And the retantion are set up correctrly.   

Is there a way to schedule an out of place restore (to disk) of a specific o365 teams-folder? For DR-preperation we need a weekly copy of this folder inhouse...In commcell console we have the posibility to save restore jobs as xml-files, and start a restore in task scheduler. But for the o365 jobs i can't find a similar possibility in the webgui.

Happy Monday All.Wondering of any of you have experienced some of these errors while trying to run Synthetic Fulls on a FS Client;Job goes pending with the codeError Code: [19:1109]Description: Please check the log files for this job for more details. Increased the debug and get some additional info. CS StartSyntheticFull.Log13828 3c34  01/10 11:42:37 17938517 STARTRESTORE Failed to get archFile information from IndexServer for synthetic full preparation phase : [0xECCC03E9:{FSStartRestoreService::HandlePreparePhaseForSynthFull(16890)} + {I2::IdxSrvClient::FindInternalProcessRequest(417)} + {SynthFullCallBack::ProcessResponse(16642)/ErrNo.1001.(Unknown error)-Received error from Index server}]13828 3c34  01/10 11:42:37 17938517 STARTRESTORE Notifying Job Manager: completion status = [FAIL] Media Agent Browse.log

Hello, once again I have a strange problem. We have set up a PostgreSQL backup and wanted to create an initial full backup. Data was transferred and everything looked good so far. However, at 88% the job stops. Under Log for the Job I only get this information. 23258 5ada 01/11 16:34:15 3840492 IDXCONNECT *****************USING NEW INDEXING LAYER**************23258 5ada 01/11 16:34:15 3840492 IDXCONNECT Stream Id not set, Generating it23258 5ada 01/11 16:34:15 3840492 IDXCONNECT Initializing Indexing connection to client [cvmapapp01] from [fxvsdpg2], Setting log mode as offline23258 5ada 01/11 16:34:15 3840492 CVArchive::ConnectSessionToArchiveManager() - Attaching to CommServer [cvcspapp01] from Platform Type 423258 5ada 01/11 16:34:15 3840492 CVArchive::ConnectSessionToArchiveManager() - Attached to CommServe23258 5ada 01/11 16:34:15 3840492 IDXCONNECT starting afile (2,194,8136411)23258 5ada 01/11 16:34:15 3840492 CVOnDemandSvcCli

We are building up a high-available Postgresql cluster by using HA-Proxy, etcd and Patroni.In this design the postgres-instances are controlled by the patroni-service and are located in a separate directory on a dedicated lvm each. There is also the socket-file stored.While trying to connect, Commvault is looking in the default directory ‘/var/run/postgresql/’ for the socket-file and then failes, because it is located in an instance-specific directory instead like ‘/data/patroni/instance1/’Is there a way to tell Commvault this path? Like in the MySQL iDA where there is a field specific for the “Socket File”?

How to download the commvault binary for oracle enterprise Linux , we are planning to push agent using ancible

Hello Guys,My customer has exchange database integration as shown bellow, with this, i can only restore the Exchange Full database in another server exchange.I can't restore a message of the one user, for example.For that, it would have to have the integration with Granular exchange, right?  

Hello allwhen trying to install Agent of sql server to new sql server machineit’s failed with message:“ sql server cannot be installed because it is installed on another instance of this client”after 90 % process.please adviceThanks!

Hello team, CS is V11/SP20 with latest hotfix pack we’re going to patch CS sql database to update 13 and i found a ticket that references to SP18 without issue. Does this MS patch will cause any gotcha on SP20 or later, and if any customer do this ? Just want to make sure that(apply MS sql update13) nothing come up with later version of CVthanks 

I upgraded my CommServ to 11_20_85 and I read that this would remediate the log4j vulnerability. So I had the IA folks rescan the server and it came back hot and this is the path they sited. E:\ProgramFiles\Commvault\ContentStore\CVCIEngine\CvPreviewHome\webapps\CvContentPreviewGenApp\WEB-INF\lib\log4j-1.2.17.jar - they are advising to upgrade to a version of Apache Log4j

Hello,I’m aware that in Commvault, settings at Client level are more important than those at Client Computer Groups or CommCell level. I know that it was mentioned somewhere in docs, but after spending 2 hours on looking for it I gave up. Can someone give me a hand and point where it is?  regards,Łukasz. 

Hi all! In our environment, we have constant scanning of ports from Qualys and other network security tools.  We are always randomly having ports seemingly blocked, or port exhaustion, or in use from scanning.  We can’t quit put our finger on the whole occasional pipeline error, or other CommVault network error.   We are 95% virtual something like 5,000 Vm.  Would anyone have any suggestions on how we can protect our infrastructure from the scans, and port blocks?  Can I use topology between the 20 hyperscale media agents and commserve to force them onto 8403?  Any suggestions?

Hi,Need guidance on how do we properly reclaim some space from the successful backup jobs? Is there a way to delete manually the backup jobs? if there is, when I deleted the backup jobs do the capacity I free up from the deleted backup job will immediately reflected from the Storage Pool?  

Hi all, This might be a stupid question but customer asks why cvlt requires root/admin privilege on each platform for installation and operation.Anyone who can articulate this briefly in technical perspective?Thanks.

Hi Community ,As a security ask , can we implement Commvault user authentication while installing or uninstalling cv software either locally or through console ?I observe that while installing CV software locally , user authentication is required but while uninstalling there is no authentication requirement. Let me know if this is done for a purpose?  

i need explanation why commvault uses yellow ports ?

Hey all -I was under the impression that if we install a SQL agent on a VM, it does NOT use capacity.  This capacity licensing is ear marked for a main frame backup.  Thoughts?  Do we need to open a ticket?  Thanks!

Hello,I want to centralize the view of all my commserve located at different site.Each commserve is independant with their own libraries, media agent, clients.My infrastrucutre is composed of1 commserve on premise hosted on Head quarter1 commserve DR on AWS 5 sites with their own commvault environnement is it possible and how to achieve that ? does it need additional servers ? The most important thing is to view all the reports at te same console I have seen a post were this option is mentionned :https://documentation.commvault.com/11.24/essential/133198_viewing_service_commcell_information_at_global_level.html  also I have seen :GRC and Universal Command Center Thank y

How can I force a client to use microsoft vss during backup? the backup is trying to use a different one

I have a customer that has asked about the protection of Azure Queue and Table storage, I can’t see anything on documentation about it so I assume it’s not supported as yet. Is there anything I’ve missed? They’ve also asked about classic storage accounts but I’m pretty sure they’re no longer supported.Any guidance on these would be great.

Hello, I will me very grateful for help. When doing dev-test of the virtual machine, it throws me such a message. I am asking for help, where to set email addresses in the workflow "Create Lab" (when I try to find such a wrokflow, I get the error "user have no permission on this entity")Error Code: [19: 857]Description: Failed to send email as no email is valid, please check recipient (s) emailsSource: commserv, Process: WorkflowGreetings, Kinga 

We make daily incremental backups and weekly full backups with the retention period of 4 weeks. We wanted to do a yearly backup with a retention period of 3 years and should not impact the retention of daily incremental / weekly full backups. Please advise the documentation which gives idea for such requirement. Thanks in advance! Regards,Vijay

Hello FriendsHappy new year to all of you…!!!  I want to Download report in comma separated values but by default it downloads it in tab separated values

i got an error “couldn’t create commvault registry “ when trying to add linux client