Self-Hosted Q&A

Hi Team, We currently have quite a large Secondary Copy of data, writing to object-based storage and I am just reviewing its health status (note - this is NOT cold storage in any way).At the moment it looks pretty good, but a while ago I seem to remember it was Commvault’s recommendation to periodically seal these large DDB’s. I believe this was in order to maintain healthy DDB performance.Does anyone know if this still applies? The reason I’m asking, is that I so far haven’t seen that recommendation in the documentation, but it is possible it is squirreled away somewhere. To help assist there is a summary here (approx):- 2 PartitionsSize of DDB                        950 GB (each).Unique Blocks                    500 millionQ&I 3 days                         1200Total Application Size          15 PB (yes, PB)Total Data Size on Disk        550 TBDedupe Savings

Client server stopped backing up over two weeks ago.  Check Readiness and Cvping are good.  The client log list the following error on the Windows server.    errors occurred while processing the request. (ERROR_ERRORS_ENCOUNTERED.774))-IFind Thread Wrapper Run returned error}

Is it acceptable to share a NFS Mount Path using a different Media Agent (same OS, same kernel, same updates, same NTP etc) with a different Local Path?   CommVault 11.24.12 

I have this error “Permission denied, Checkpoint restore is blocked for DB [F:\Commvault\IndexCache\CvIdxDB\..] due to recent restore failure (ErrNo.13)”  The index cache has enough space,around 800G free space  AIX file system ,last index backup is 25 Oct 2021   Any tips on how to solve it,?  

Good day, Please assist.I am running version 11.24.16Virtual server backup successfully, but SAP Oracle and Archive Logs fail, error is: SAP Oracle Error [SAP BR*TOOLs execution failed. Please check the SAP detail file on client for details.]. Logs uploaded. Services are running  Oracle DB is online and healthy Execution of  BR*TOOLS command in the client server goes successfully Error Code: [18:95]Warm regards,Glenn Ngobeni

Hi All,I’ve problem smon when restore oracle DB EE to oracle DB SE. it can be possible restore DB EE to DB SE ? i search in oracle forum, using rman it’s not possible to restore DB EE to DB SE, must migrate the data. i using CV 11.20. My pfile and spfile is copied from DB EE to DB SE and set same DB ID too. Anyone have same problem ?

I want to install the package to install media agent and oracle client on linux server Red Hat 7 and i want to know the ports number required to be open between linux server and comm cell .

Hello Guys,I need to remove backup jobs didn´t finish(errors) and backp jobs expireds.Whats the best procedure to remove them? 

Hello Guys,I have a Commvault laboratory and need update version.Version today: 11.22.41I would like to update to version more than 11.22What is the best version to update?Just for a testanother question: Do i need to install agent to Vcenter? 

HI,   recently we had a customer who upgrade their SQL environment to CU12. this caused there CS live sync to stop working. this was all resolved in a ticket with support and a hotfix from DEV.   but now the customer is wanting to install CU13 and is afraid that this will cause the same issues as seen with CU12. is there any documentation on CU support on SQL? can you confirm if CU13 is installable on FR23 with the DIAG hotfix Diag3626? Thank you, Kind Regards, Thos Gieskes.

I have a windows client. The user would like to know if they can backup files with folder paths that are greater than 260 characters. During my initial research, I found the sSupportLongPath setting. According to the documentation, the setting may only apply to Linux systems. Can someone help clarify this for me? Also, how many characters does 1024 bytes equal to? Thanks in advance!  Does this setting apply to Windows File systems? 

We have a Commvault infrastructure running in Azure with all clients in Azure and we are thinking of converting the Azure storage accounts to be immutable, has anyone any experience of doing this?I think that this will increase the amount of storage being used by a factor of between 2 and 3 but just wanted someone who had actual experience of doing this to comment on this?

We are putting in a  new commcell and starting completely fresh and don’t want to import anything from the old but we will be backing up the same clients as the old commcell. Are any client configuration changes (client Win registry, config files etc) required if the new commcell wants to backup the client which was previously backed up by another commcell? The old commcell domain will remain for a while for restores and the conversion will be staggered.  The idea is if there are changes required on client they will have to flipped back to the original for restores.The old commcell agent software is reasonably up to date and we trying to avoid installing two agents on the same client.    Thanks Jim   

Commvault 11.24.12According to the documentation, “The mount path label file is required for the pruning of aged data in the mount path”.Create Mount Path Labels WorkflowIs the DEVICE_LABEL file the mount path label file?Do I need one to every mount path to prune aged data? Some of our Mount Paths don’t have one.  Does it apply to Mount Paths secured by CommVault Ransomware Protection?     

Hi,We are converting from storage polices to plans.  When we move a sql agent to Plans, it leaves behind the legacy schedule policy.  So now jobs are doubling up unless we manually remove the association from the old schedule policy.  Is anyone automating this process or know of how we can easily move to the plan and not have the old policy hang around. Would this be a CMR to request the remove old schedule and maybe have to agree to remove it?

We have several users accounts that first started as a local CommCell user and then later was Active Directory SSO enabled.  When I try to delete any of these users I get an error:Transfer of OwnershipI am never prompted to select a new owner like I get on all the most recent users. I have tried manually transferring ownership then a delete but get the same error.I have also tried deleting from either locations; CommCell Users and Domains And Organizations/Users. any thoughts would be greatly appreciated. Thank you.

I have configured sql live sync, and there is a schedule configured to be performed after the backup job completes,Everything is going fine but suddenly the sync operation converted to full restore without any change in the source server also there is no change occurred in destination side so i am asking about this behavior as its not logic to change to full restore with out any change !Commserve,Sql clients & MA version is 11.23..

 Hi,I am getting an indexing error on some Oracle RAC instances. The job automatically retries and manages to complete the indexing the second or third time. The problem does not occur on all instances but only on some. I have verified that it shows up on both RAC v.11 and v.12 clients. Below is the detail and the message in the archiveindex.log.  Media Agent extract archiveindex.log:3952  2574  09/15 00:23:59 922655 Valid Afile [1001624] is not found in generated logs,  path [I:\IndexCache\CvIdxLogs\2\9EFD2ACC-3797-429D-A30A-BD283158776F\J922655] Setting Hard Indexing Failure  

 Is there an option \ additional setting to specify one or more preferred nodes for the SQLBackupMaster process? 

Hi, We run for some client backups with 30 day retention.For audit purposes we run every 3 months a Backup Summary Report over the last 90 monthsBut only the last 30 days show up. Makes sense in a way as jobs are aged.Is there a way to have also the information of the other 60 days for which the jobs are already aged?We only need to know how many backups have run and how many of them were successful.I already had a look at the setting in the "Data Aging” tab under “Media Agent” in the "Control Panel” but this seems to be default and for most rules keeps 90 days of history.  thanksDanny PS We know we can run it every month but we are looking for the simplest way.

Does anyone know of a method to show only ‘Un-selected’ within the alert wizard for ‘Data Protection’ jobs under the ‘Job Management’ Category? I see the checkbox for ‘Show only selected’ under the ‘Entities Selection’ section, but I am looking for the inverse of this to show all backup clients that have been unselected instead. This is to make sure that we are not missing any backup clients for alerting that have previously been deselected from this alert definition. Thank you

We have NDMP Multi Streaming backups enabled, however, not all subclients meet the criteria, specifically the directory size over 20GB factor;Multi Stream: Successfully determined contents of path [<info_redacted>]. FileCount:[32] DirectoryCount:[3204]1632  12dc  10/10 12:31:41 3127 Multi Stream: Volume [<info_redacted>] with size [4498793623552] and directory count [3204] has average directory size [1404117860.034956] less than [20 GB] (21474836480 bytes).Will be run on single stream as traditional NDMP backup.Is there an additional setting that allows the criteria to be ignored and thus multi stream?I am thinking sNDMPUseNetAppAutoStream , however, I believe this is just to overwrite the Java GUI settings and force Multi Streaming on subclients where it has not been enabled from the subclient properties.Thanks in advanced

Hi,I’m trying to configure the O365 mailbox backup, which using Azure AD. From BOL (FR20), I understands that the configuration only from Command Center. But there is also configuration from CommCell console below the topic. The reason why I want to configure through Console is that I want to use existing storage policy. If I configure through Command Center, I need to create a plan, which also require its own ddb. I don’t have any disk for new ddb, hence I want to use existing SP with ddb.So can I follow the console configuration (which got lot more steps), or I can only configure through CommandCenter?regards,Fauzi

Are there any command line (qscript?) methods to query the state of a MediaAgent (on-line/maintenance mode)?From time to time things get busy at the end of a maintenance window and the MA is stranded in maintenance mode. I’d like to scan all MAs at the end of the business day and flag any that are in maintenance mode, or put them into service.Thanks.Marc

When I try to restore any database that was backed up using Commvault / Intellisnap operation, I get an error indicating the disk is in Read Only mode.The snap is presented to the cluster node - seen by Windows Disk Management and Diskpart The Cluster Management doesn’t see the disk, so I can’t put in maintenance mode The cluster.exe is nolonger available in Server 2016 I need to put the disk in maintenance mode to allow the CV restore to proceedDoes anyone have an exact powershell script or method to finish this process?Is there another way to restore SQL databases to the Cluster Source disk if it was backed up using snapshots???