Self-Hosted Q&A

Is it possible to have more than one commserve in my backup environment?

Hello everyone,Environment : SP11.23 behind a web proxyI deployed 365 apps through the CVO365CustomConfigHelper app.In the admin console I add the apps created but the status remains in 'Not available',Therefore impossible to add mailboxes to saveThe service account is correct (the account is Global administrator)If you have any idea about the problemRegards

When viewing a list of Client Computers, one available column value is Update Status which will show Needs Update when necessary. And when viewing the client computer properties, the Version tab shows some more info.Previously when I was running 11.13 in Version tab, there was a section that shows Update status and shows a table of various packages and hotfixe updates that need update. But since upgrading to 11.21, that section appears to have been removed. I’ve attached a screenshot showing that section in the older and newer builds of the Version tab.Just wondering, in 11.21 and newer builds, is there an area where we can see the Update status table showing the packages and required hotfixes?

Hi All,SAP for oracle archive log backup goes in pending state getting below error.ORA-19599: block number 9 is corrupt in archived logCan anyone help on this

What type of account and privileges required to deploy the commserve in Azure public cloud?

Hi.. Setup:- Two Client groups.- One client group contains clients- One client group contains Media AgentsA Backup Network using CIDR is configured according to: https://documentation.commvault.com/commvault/v11/article?p=107131.htm The Media Agents have multiple IP addresses in different networks ofc... They have an IP address for the frontend (to which the CS connects to) and one for the Backup Network. Both of these IP addresses are statically assigned.. Clients ofc have multiple IP addresses too... One for the frontend (to which the CS connects to) and one for the Backup Network. The frontend IP is static, but the one for the backup network is a DHCP one. Dumping such a client into the client group sets up the DIPs as expected according to the Network Summary seen on the MAs. B

My company has adopted a new standard for service account passwords:  Min 20 characters, must contain uppercase & lowercase letters, numbers, and special characters.  My current password for the root account on the three nodes of the HyperScale on HP reference hardware does not meet the new standard so I have to change it.Does anyone know how to change to root password on these three servers?  Is it just done via the Linux command prompt or is it done through the CommVault GUI somehow?Thanks in advance for any information.Ken 

Hello Guys,I need a help if is necessary create a Proxy to communicate to CommServ or not? 

Hello, I have a question about calculation and usage TB license. We purchase 71 TB and 2000 Vm license. But now we are above our TB limit license. I understanded that all physical should use TB license and VM's should count under Protected Virtual Machines. In our case we using Windows File agent to back-up some of VM's but they counted under TB license. Under the client properties i do see Virtual Machine Properties TAB, that mean that client discovered by VM, but still using TB license. here are some exapler:   

Hello Guys,i need to remove client in the commcell., but get an error, have an another choice to do this?i use “Retire Client”Force this. How can i make this?** This is a Lab and the server is removed of the Vmware.  

I have servers with 10’s of Millions of general user files (.DOC, .XLS) files that are ‘manageable’ using the Standard File Agent method of backup I’ve often considered the Block Level method, but its the idea of ‘another Filter’ Driver in the Windows stack that concerns me:Not due to the quality of the code coming out of CommVault (which is very high) But due to the nature of Anti-Virus drivers, and their updates that often disrupt other filter drivers - with the small potential for a blue screen I’d be interested in any thoughts, comments, experience(The Windows Servers hosting the File Servers are 2016 and 2019 NTFS) Many Thanks

Hi,We are getting errors if we test the active directory authentication (“domain controller” ) from the commserv java guiCan someone tell me in which error log I can find the error?  

 Moving the Private Metrics Reporting Server to a New Host, the procedure: https://documentation.commvault.com/11.24/essential/37719_moving_private_metrics_reporting_server_to_new_host.html Step 2:  Restore the CVCloud database: If you used SQL Server Management Studio to back up the CVCloud database, copy the CVCloud .dmp file, paste it to a location on the new server, and then restore the CVCloud database using SQL Server Management Studio. For instructions, see Complete Database Restores (Full Recovery Model). If you u

I have a requirement to back up data from a server then delete it from the source once complete.  Commvault doesn’t have this feature natively so thinking a workflow.  Does anyone know if there is a workflow currently available that does that?

Is it possible to make the agentless restore “Browse Files” process faster? It’s so slow that it takes longer to find the files than it does to restore them.

RHEL 7.9 and SELinux have tools such as sealert to report on avc denials.  We are seeing many false positive alerts, and they are inconsisent across nodes. Overall about 22 false positives.Why are these false positives triggered inconsistently across nodes? Is using sealert to find alerts recommended? If so, is reducing the false positives using ausearch and semodule to generate local policies recommended or frowned upon? Is there a better way?Thanks.Marc

Hello everyone,I have one client that will not connect to Comm Cell server for backups or updates.The install appears health and running fine...iThe server is  a Centos Linux 7.9 server running V11 Linux agent.The following ports are open in iptables 8400, 8401, 8403 and 8600..cvping outbound from the server can connect Comm cell on all the ports list above.However inbound connections using cvping to the client fail on 8401 and 8403.DNS is working correctly and there are no network firewalls between the two servers.The cvd.log has a error: failed to open socket and one more thing strange  about this  client install is that uses the severs is displaying the uname  -a name in commvault Vs. the OS name CENTOS 7.Any help will be greatly appreciated. 

could anyone say something about restoring all files from the date a Synthetic full has been created and all subsequent incremental. I did restore:based on the jobs given a time range selection from Oct 5 7.00pm it restored 2000 files but skipped nearly 80k files but don’t know why. It’s seems like only the files from the most recent incremental were restored and the others are actively skipped? Anyone, experience, or an idea? I’ve been able to restore all files + incrementals like that and getting it all, but not this time.

Hey,I’m trying to change a cloned report of webreport “Backup Job Summary”.I’ve cloned it and make some alterations.Im trying to add default values for the client names in the Input Section,but it fail when report is run with “Conversion failed when converting the nvarchar value 'NaN' to data type int.”I suppose that it’s the client name shown in the dropdown list that I should add but that gives an error.According to documentation thats really all thats needed.Anyone know what to put in there? //Henke

Hello all, I want to restore a folder from a mailbox exchange form a DAG. The ddb where is located the box is 500 GB. Must have an equal space, see larger on my proxy exchange in order to restore the ddb completely to recover this folder ? 

We use another vendor to backup AD and looking into leveraging One touch for scenarios where AD is completely down. I’m aware we’d have to log in locally to the Commcell to even start. But has anyone done this with One Touch before? I’m thinking a simple Authoritative System State restore should work but just wanted to know what other folks experiences have been. Do we even need to use One Touch for this?Many thanks

When trying to install the Unix file system agent on a new machine.  I use the following procedure.Create the client on the Commserver,but only for the purpose of being able to create a certificate. On the new client, run the cvpkgadd program.  When it asks if there is a firewall, I say “no”.  There is a firewall, but sufficient ports are open that when using the installer from Sp18 that it works fine.  Using any installer SP20 or later, it us unable to establish a proper connection to the Commserver. If I tell it there is a firewall, and it tries using port 8403, it still times out.  I have verified that the Commserve is reachable from the new client on that port. When using SP18, once the installer has completed, then I go into the commserve and provide firewall settings, push the network config and perform a check readiness. I can then update the software to SP23 from the commserve.The SP18 installer does not h

I configured cloud storage with DDB and plan to enable WORM copy. 1, I’m new on CV,  could you guide me how to delete backup set and change retention? want to validate after enable WORM copy on storage. 2, We could enable WORM copy on CV level to make sure no one will delete backup set, any suggestion to protect container on Azure blob? want to make sure no one could delete it?

Hello guys, I’m running a MS SQL backup via VM in Nutanix and even I disabling the Intellisnap in the client everytime a backup start a backup of snap start to run. I checked in the Command Center and in the configurations the Intellisnap is disabled. My concern in this is because the license of snap is being applied and I don’t want to.Is there something that I can do to disable permanently to not use Intellisnap in this case?

Media Agent - installation directory drive is getting full due to Temp folder C:\Program Files\Commvault\ContentStore\Base\TempThere are several files start with CVRF*  . why this folder is filled up? Can we delete all these files?