Self-Hosted Q&A

I have one-drive and exchange online backing up to a MA in Azure with blob storage, this all works fine - but I want a 2nd on-prem aux copy. I’m happy with with the network costs, traffic and on-prem disk capacity. The storage plan uses Cool in the blob, when the aux copy runs, it stop/starts with recalls for each chunk. Idea 1 - Ideally the aux copy should trigger a workflow like the restore job to recall the chunks all in 1 go, can this be enabled or something in the dev pipeline? Idea 2 - create a new extra ‘Primary’ with hot storage and 7 days retention, copy this to the existing 6 months Primary (cold) and copy to the on-prem MA Idea 3 - change the plan to hot, but I would prefer to manage costs Idea 4 - ? Cheers 

Hello,during DR backups or “Send Log Files” from Commserve,  very old ( > 2 years) files are collected and sent to DR locations and cloud. There is for example a 50GB InstallMongoDB.log file from 4/2020 in AllUsersProfile_1636362050 directory. These logs then increase the DR backups significantly. I tried to find somewhere these logs, but I cannot find them.Could please anyone advise, how to prevent sending of these old log files ?Thank youJiri.

Hello,we are currently running at over 80% of our volume license. I would have the question to the value, whether also Aux Copys are counted in the volume ? So if the data is backed up to HDD and then another copy is made to S3.with kind regardsThomas

hi, i was working with an end customer on archiving for linux.we have established they are not able to replace Files with stubs as there as is not supported on rhel 7.9.so we are trying to delete the files ones archived. but the we are noticing that for NFS and CIFS you would have to use a Pseudo client for this to be able to archive.now it is a share But formatted to GPFS so i does not state this needs to have Pseudo client for this.are we able to archive on GPFS formatted share?do we need to do it via a Pseudo client like cifs or NFS?is there a specific document for this? could you also clarify why stubbing is not possible RHEL 7.9, as it is the only one missing?https://documentation.commvault.com/11.24/expert/3241_unix_and_macintosh_archiving_system_requirements.html (it is not stated here.) thank you in advance! Thos Gieskes. 

Hello,I have a backup DR that is done on the same server(CommServ), i know it´s not the best practices, but it was done by another team.I have 2 things to do:Move DR Backup to a virtual server instead of being localNeed to validate DR backup: The questions: i first configure DR Backup over the network(on another VM server) or do i test DR backup done on the same CommServ

Hello family, please i have request from a client asking us to take backup of their avaya server with recorded Now the question is, can it work?Because of space constraints, they want to delete some recorded files after we have taken up.My fear is does commvault has the capacity to ensure the restore will work? That is when we do restore. 

HiWe are running Hyperscale X v.11.24.16All live data is on hitachi storage. What is the best practice/fastest restore solution to restore a 20TB SQL database, from from a production environment to a test environment.Both servers are VMware in seperate Vcenters. Today we run agent based backup (full, differential and transactionlog) and every 2 weeks, we need to copy the database to the test server.  The solution we use at the moment, is scheduled out of place agent based restore to the test server. Is there a better/faster way to get the database copied? Br. Tommy

Question:Within device manager on Windows MA I can see under storage controllers that “CommVault Virtual Disk Controller” is disabled. I have 4 physical MA’s and all are showing the same. Is this considered normal? I do have issues sometimes with 1 MA and Intellisnap backups and wondering if this device should be enabled. ThanksVersion 11.22.27

Hi,New commvault user here. Trying to enable ransomware protection on a CentOS disk library, but when trying to do so, it asks for an instancename parameter, where I can find the instancename in order to execute the script?  ./cvsecurity.py enable_protection -iusage: cvsecurity.py enable_protection [-h] -i INSTANCENAMEcvsecurity.py enable_protection: error: argument -i/--instancename: expected one argument System: Commvault 12.4Linux Disk Library: CentOS 7.9Thanks

Hi, we are using OnePass for Filesystem and Content Indexing the archived data. For that we have one CI Server in a CI Cloud. Now we want to Upgrade the OS of the Server in-place. is this possible or do I have to create a new Index server and content indexing all jobs again? 

My company has been doing things entirely wrong with Commvault, and it has led to a situation where data was not recoverable. When an employee leaves and returns a laptop, that laptop will be re-imaged and re-issued to a different/new employee. The previous admin would change the host name for the client, adding --old, so that it no longer matched, disabled Data Aging for the client, then released the license and make the computer inactive. They would then push the software back out to the re-imaged laptop as a new client. This worked in older versions of CV, apparently, but it was violating license usage, and now it doesn’t work at all. Are legal holds the only way to maintain the data from a client that will be re-imaged and re-issued, or is there a process for this I can’t find in the CV documentation?

Commvault expects users to wait days until the process gets killed or what?   

Hi! Here, it is mentioned that you can enable Incremental Backup in Cassandra. However, Cassandra documentation explicitly states that incremental backup files are not automatically cleared. Now, I assume that Commvault will clear the incremental backup files after a successful backup job, but I would like to have confirmation on that. Does CV do that? Documentation makes no reference of it (or I could not find it). Thanks!

Hello Commvault Community, Today I would like to ask you if Commvault has integration with the Autodesk BIM 360 platform?I searched the available Commvault documentation but found nothing. My guess is it's not supported yet.So, is there a workaround for this solution to be usable in a Commvault environment? Thanks & Regards,Kamil

I would like to install and configure a TPM module for an Existing CommServe Server host and standby. MY software is install on the same drive than my OS Windows. (RAID1 with C drive only) and I would like to encrypt the C drive for OS with BitLocker. If my Commvault software already uses software encryption, can Bitlocker encryption conflict with Commvault's  if the OS is on the same disk as the Commvault software installation? Best Regard

Since some time I’m seeing this error in an alert from one client server.Looked around but didn’t find a way to fix this. Anyone have any idea or do I need to get with support to fix it?//Henke  12512 216c  10/10 20:01:51 ### DB [022F35E5-161D-4D28-A9E4-5549603A2F00] - Engine [1] Status [IDX_DB_ERROR] - Reason [Playback failed for job 43940. Error: Unknown error, Can't process log for job id [43940] can't get imageId for it. Rejecting it for playback  (ErrNo.1001)]12512 830   10/10 20:01:52 ### DB [022F35E5-161D-4D28-A9E4-5549603A2F00] - Engine [1] Status [IDX_DB_ERROR] - Reason [Playback failed for job 43940. Error: Unknown error, Can't process log for job id [43940] can't get imageId for it. Rejecting it for playback  (ErrNo.1001)]12512 2264  10/10 20:04:47 ### DB [022F35E5-161D-4D28-A9E4-5549603A2F00] - Engine [1] - Status [IDX_DB_RECONSTRUCTION] - ReconJobcount [1]12512 105c  10/10 20:04:47 ### DB [022F35E5-161D-4D28-A9E4-5549603A2F00] - Engine [1] Status [IDX_DB_ERROR] - Reason [L

Hi All, Has anyone had any experience with protecting an on-site APS PDW appliance?At the moment the appliance dumps massive .bak files to a unc path and Commvault backs that up with no dedupe or compression.It’s obviously be preferable to back the Appliance up directly to take advantage of dedupe and compression and skip the .bak portion altogether. Thanks in anticipation.

Hello, As shown below, we would like to implement the following solution:Snapshots on DC1 are taken in the Hot Tier of NetApp systems (where the Production data reside) Snapshots are then replicated using Snapmirror DR software to another NetApp system (AFF400 Cluster) located in the remote datacentre DC2 Snapshots of DC1 are then replicated using Snapvault software to another NetApp system (FAS8300 Cluster) located in the same datacentre Snapshots of DC2 are then replicated using Snapvault software to another NetApp system (FAS8300 Cluster) located in the same datacentre Question is concerning point 4: with Intellisnap can we manage the snapvault of “MIRRORED” snapshots? Many thanks. Regards

What does it take to configure a DR Commserve to be linked to the primary or Main site CommCell

In one of my customer's environment, vulnerability scans reveals vulnerabilities on ASP.NET on the Commvault servers. Have anyone did a .net framework update to latest 4.x and uninstalled the older one? Here is the files getting caught under vulnerability:   Security Update for Microsoft ASP.NET Core (DoS) (August 2020)             "  Path              : C:\Program Files\dotnet\shared\Microsoft.AspNetCore.App\2.1.16  Installed version : 2.1.16

Hi, I have a few questions about a customer that has a subscription based license: To my understanding, we have to enable "Service Provider Billing" in Cloud Metrics Reporting. Is there a detailed overview available about exactly what information is collected? For instance, which field names like client name, subclient name, job error message, etc. are included? They need detailed information (Health, Activity and Audit) in their own Metrics server (hosted on the CommServe). But they want to forward only Service Provider Billing information to us (the Reseller). How can we accomplish this? I believe if we use the "Forwarding" option, everything gets forwarded, right? Thanks in advance for any response!

i have two instance 01 &02 and I want to remove these instance and create a new one but I don't know how to delete these instance

@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@Machine : <commserve>File    : AuxCopyMgr.log@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@22900 46dc  10/28 16:51:58 4124325 DBBase-SQL() - dbmethods.cpp:1519, DB Layer will use [Exec] access by default. Use SetAdminAccess API for on demand Admin access.22900 46dc  10/28 16:51:59 4124325 Cvcl::init() - CVCL: Running in FIPS Mode22900 46dc  10/28 16:51:59 4124325 DetectNativeClient() - Found reg key [SOFTWARE\Microsoft\Microsoft SQL Server\SQLNCLI11]. Using driver [SQL Server Native Client 11.0].22900 46dc  10/28 16:52:00 4124325 Starting DDB Recon with Indexed restore22900 46dc  10/28 16:52:00 4124325 TaskInterfaceDB::getOptions() - Loading default options into memory22900 46dc  10/28 16:52:00 4124325 Init() - Initializing job control [token=4124325:1:1,cn=<commserve>], serverName [<CS fqdn>], ControlFlag [1], Job Id [4124325]22900 46dc  10/28 16:52:02 4124325 CVJobCtrlLog::registerProcess(): s

Hello Guys,The customer have one issue provoked by one MA(client) deletion. In the past I had one Media Agent (Hypervisor) and a Storage Policy for Yearly backups only for this MA.I deleted the Media Agent(client) but I keep the Storage Policy, I assumed if I delete the MA(client) I can always recover the original backups done by this PTOPOSRV010HYP into another server. Now when I try to browse the backups jobs it gives me the following message:It looks like the Commvault lost the reference between the original MA(client) and those backups. It is possible to recovery this??I tried and installed again the MA into the same server(I still have the physical server with same host name), but it looks like the Commvault cannot associate the jobs. I will have more situations like this, we discontinued old physical servers(MA) and purchase new. The approach I need to do for these MA(to be discontinued) will be “Retire the client” at the commcell?This will remove the license and keep the Client

Is Windows Server 2022 supported on Commvault 11.22