Self-Hosted Q&A

hello, i am trying to livebrowse guest file and folder.The client is a Linuw machine. My media agent is windows and I use a ec2 instances linux machine as a FRELI have this error messageBrowse failed due to error while mounting virtual machine: Failed to attach volume.What log file I have to check please to get more details.Thanks ! 

Hello,I have enabled SSO on commserve. Today when I try to connect, it is stuck at :  Logged in. Initializing UI  I have restarted services.How to force to connect in local mode to troubleshoot ?Thanks !

Hello Team, We are not able to logon Commcell console due to SSO admin locked. We don’t have any accounts to logon.Please advise how to unlock the admin account.Regards,Anand K 

Hi, I am just wondering for 0365 backups, Exchange and Teams etc, is there a point for having them go off to tape if they are seen as forever incrementals? Thanks

Hello.Have anybody information will VMware Cloud Director v10.3 supported at 11.26 FR?

Hi Can anyone also help me with this error, “Description: Unable to connect to client [Media Agent] to execute [VSAAppNotifier]. Please ensure that all iDataAgent software is properly installed. Also check network connectivity and if this product's services are running.” All services are running well on the Media Agent, so I really don’t know what else to do about it.

I need the ability to permanently delete emails from an Exchange backup.  Beyond removing indexes and making it unavailable for recovery, I need for the data to be completely wiped whether by overwriting the emails in question with zeroes or rewriting the backup image so the data in question is no longer present in the backup file.According to the docs - https://documentation.commvault.com/11.23/essential/110998_deleting_mailbox_items_folders_or_messages.html and https://documentation.commvault.com/11.23/essential/104288_deleting_mail_messages_in_exchange_mailbox.htmlIf a message is deleted from mailbox it cannot be recovered.  But it doesn’t explicitly say how that is done and I suspect the data will still be present in the backup file itself.Is it possible to do what I am looking for?Thanks

Hi,I’m failing to enable Dash Copy. How do you about this.? And also how can you tell if dedub is enabled  on your comcel

I have 5 years of retained data. Is there a report that can breakdown retained data by year?  I’ve tried a job summary and the Data Retention Forecast report but it does not give me the details I’m looking for.

Hi guys ,is there a report/graphic which tells you how many jobs, sub-client or stream running divided by hour?for example from 20 to 23 how many jobs, sub-clinet or stream were running.Thanks       

I have 2 mailboxes that are consistently failing.  I have run the backup individually on them and they have both failed and the logs are showing the following error.  Failed to process mailbox. Error message [The server cannot service this request right now. Try again later.]]  Any ideas? Thanks

Right now the synthetic full backup on CIFS Share backup with IntelliSnap is not supported. Any way that this can be enabled? 

I just had to have my NVME card replaced and now I need to build a new vg and lvm’s for ddb & indexcache. Is anyone aware of a file under /opt/commvault that may show me how those were created by the install scripts?

Hello,We did notice that when we login to web console and when we click Command Centre we got all blank page. We did try to restart Commvault cell even all server, but still was unable to see it. I did opened the case and hope the support will find what is a problem.Regards,

Hi Fellas,I have some questions about the Splunk’ s data backup. According to the documentation Commvault can take backup Splunk Indexes. But the Splunk has some specials files called “hot buckets, warm buckets, cold buckets, frozen buckets”. Can we take these backup with the Commvault ?We especially want to take Frozen Buckets backup. Anyone has know any information or suggestions ? https://documentation.commvault.com/11.24/essential/111273_splunk.htmlhttps://docs.splunk.com/Documentation/Splunk/8.2.2/Indexer/Backupindexeddata  

Hello Guys! Is anything known about this problem?Also reported to me a blank page problem when loading into Admin Console, the problem started to occur after upgrading the environment from SP21 to SP24.21.Please let me know if any suggestions regarding this problem have already been found. Thanks,Kamil

Our data aging jobs are not completing correctly.  all indications are it’s Oracle but has anyone got any advice about what to ask.Apologies am a newbie here.

I am delegating access to my DBA group so that they can manage their own clients, including pushing agents from the Commserve.  I’ve granted their role access to:  However when these users open up their Commcell GUI, the “Install Software” button (under the Tools menu item) is not there.  If they log in to the web (admin) console - they *can* push the agent that way.  But we would much prefer for them to be able to manage everything from the same location (i.e. the commcell GUI) rather than flip back and forth.  Is there some other permission that I’m missing?

If you don’t mind id like to piggy back off your thread. Someone made a comment that the full synthetics would not stack and run at the same time. I’m having trouble with that where several full synthetic jobs are kicking in at the same time. Is there a way to have the system only run 1 at a time without me having to go in there and scheduling them all out?

Hi all I know migrating Meda Agents is usually pretty straightforward, but in this case we have some challenges.The Media Agent is also a SQL server that runs a production DB. It was created as a MA to back itself up only, due to it’s size.The customer is upgrading the Server Hardware and is following the below method, which causes us the challenges.New server will be built and given the same name and IP as the old one.So the old server will be shut down at the same time.My though it is to uninstall the MA software on the old server and reinstall it giving it a different name - to allow the DDB to be copied across to the new MA.Then if I install the MA software on the new servers, will Commvault register it as the previous MA?Second to that is moving the maglibs across.It’s all disk based. Is it possible to just detach the disks from the old server and attach them to the new one with the same ID’s and drive letters?We don’t really have enough free capacity to do a ‘move mount path’.We

HiDoes anyone know where to find white papers or best practise about how to setup a backupnet.Not just a adding a backupnet netcards IP in the client, but more indept information?Br. Tommy

Hello experts.Is there somewhere in the online documentation that show how Commvault backs up master and worker nodes in a Kubernetes cluster? Or is there any other available documentation on this?Please help.Thank you!

Hello,I have a CommServer with Life Sync configuration. Now I have the issue to hold the software cache on both nodes in sync. What is the best solution for this, as I read we cannot move out the software cache to a file-share as it must be located on the CommServer.what is the best practice to solve it?we running CommVault 11.20.55regards Juergen  

Trying to figure out why my Java gui display of the job controller is showing something like:Username: John.Smith (67)then listing out what I guess are all of the jobs belonging to that user.How can I get rid of that “username: John.Smith (67)” line in my display? 

SAP for Oracle agent on client's log backups are running fine but not clearing archive logs  we already enabled “Archive delete” option on subclient level.