Self-Hosted Q&A

 Hi,I am getting an indexing error on some Oracle RAC instances. The job automatically retries and manages to complete the indexing the second or third time. The problem does not occur on all instances but only on some. I have verified that it shows up on both RAC v.11 and v.12 clients. Below is the detail and the message in the archiveindex.log.  Media Agent extract archiveindex.log:3952  2574  09/15 00:23:59 922655 Valid Afile [1001624] is not found in generated logs,  path [I:\IndexCache\CvIdxLogs\2\9EFD2ACC-3797-429D-A30A-BD283158776F\J922655] Setting Hard Indexing Failure  

 Is there an option \ additional setting to specify one or more preferred nodes for the SQLBackupMaster process? 

Hi, We run for some client backups with 30 day retention.For audit purposes we run every 3 months a Backup Summary Report over the last 90 monthsBut only the last 30 days show up. Makes sense in a way as jobs are aged.Is there a way to have also the information of the other 60 days for which the jobs are already aged?We only need to know how many backups have run and how many of them were successful.I already had a look at the setting in the "Data Aging” tab under “Media Agent” in the "Control Panel” but this seems to be default and for most rules keeps 90 days of history.  thanksDanny PS We know we can run it every month but we are looking for the simplest way.

Does anyone know of a method to show only ‘Un-selected’ within the alert wizard for ‘Data Protection’ jobs under the ‘Job Management’ Category? I see the checkbox for ‘Show only selected’ under the ‘Entities Selection’ section, but I am looking for the inverse of this to show all backup clients that have been unselected instead. This is to make sure that we are not missing any backup clients for alerting that have previously been deselected from this alert definition. Thank you

We have NDMP Multi Streaming backups enabled, however, not all subclients meet the criteria, specifically the directory size over 20GB factor;Multi Stream: Successfully determined contents of path [<info_redacted>]. FileCount:[32] DirectoryCount:[3204]1632  12dc  10/10 12:31:41 3127 Multi Stream: Volume [<info_redacted>] with size [4498793623552] and directory count [3204] has average directory size [1404117860.034956] less than [20 GB] (21474836480 bytes).Will be run on single stream as traditional NDMP backup.Is there an additional setting that allows the criteria to be ignored and thus multi stream?I am thinking sNDMPUseNetAppAutoStream , however, I believe this is just to overwrite the Java GUI settings and force Multi Streaming on subclients where it has not been enabled from the subclient properties.Thanks in advanced

Hi,I’m trying to configure the O365 mailbox backup, which using Azure AD. From BOL (FR20), I understands that the configuration only from Command Center. But there is also configuration from CommCell console below the topic. The reason why I want to configure through Console is that I want to use existing storage policy. If I configure through Command Center, I need to create a plan, which also require its own ddb. I don’t have any disk for new ddb, hence I want to use existing SP with ddb.So can I follow the console configuration (which got lot more steps), or I can only configure through CommandCenter?regards,Fauzi

Are there any command line (qscript?) methods to query the state of a MediaAgent (on-line/maintenance mode)?From time to time things get busy at the end of a maintenance window and the MA is stranded in maintenance mode. I’d like to scan all MAs at the end of the business day and flag any that are in maintenance mode, or put them into service.Thanks.Marc

When I try to restore any database that was backed up using Commvault / Intellisnap operation, I get an error indicating the disk is in Read Only mode.The snap is presented to the cluster node - seen by Windows Disk Management and Diskpart The Cluster Management doesn’t see the disk, so I can’t put in maintenance mode The cluster.exe is nolonger available in Server 2016 I need to put the disk in maintenance mode to allow the CV restore to proceedDoes anyone have an exact powershell script or method to finish this process?Is there another way to restore SQL databases to the Cluster Source disk if it was backed up using snapshots???

Hello, I’m trying to restore some files from a Netapp volume in Intellisnap to the drive of a Windows destination. But I receive this failure :Failed to start CVNRDS Process on host xxxNo files are restored

Good morning all I’ve had a strange request from a customer and I don’t know if it can be actioned.We run SQL agent backups on a set schedule and restore DB’s as one normally would. The DBA would like to know if there is a way to take the DB backup we have and restore it as a *.bak flat file. The reason for the request is that disk space on the client is constrained anda *.bak file will be compressed.Thanks in advance. Regards,Mauro

Good morning allI”m using a Plan to configure backup policies, etc.I would like to disable the option to do Incremental backups and only run Fulls. I’ve not been able to do this within the Plan. I need to go into the GUI and disable it in the Schedule.The Plan does update with an ‘invalid data’ error, which isn’t a massive issue. However, I’d prefer to use a Plan setting to disable this. Am I missing something?I’ve attached a copy of my current setting and not made the chante yet.  

I’m in a similar situation as kszaf.  Running FR 11.24 and have 5 .NET CORE and ASP .NET CORE installs of version 2.1.xx.  Our vulnerability scanner (Qualys) is showing them as critical vulnerabilities, so I went ahead and uninstalled them since it sounds like 11.24 should support 3.1.x. Rebooted and couldn’t access the Web Console.  Installed the .NET 2.1.30 Hosting Bundle and the Web Console works again.  I’ll probably put in a support ticket on Monday to see about how to remove those older versions properly.  The screenshot shows the ones I tried removing.  

Hi,When opening the subclient settings for an SQL server the Block Size and Maximum transfer Size are grayed out. Only Buffercount can be altered.Any idea on how to change the grayed out values?Sql version is 2016Commserve is at 11.22.41Thanks in advance,Kris

 A customer is protecting Oracle running in a failover cluster between Solaris Local Zones. Customer is currently using TSM and want to switch to Commvault. In TSM the Oracle databases are protected with the Oracle Agent running in the Solaris Global Zone only, there is no agent in the Clustered Local Zones. This means that no matter in which Local Zone the Ora DB is running the backup and restores will work without setting this up as cluster client. The question is if this is possible in a Commvault setup or if we are required to install the agent in each Local Zone and then configure the cluster client in a traditional way.  Appreciate if anyone has experience of a similar setup has any input if this is at all possible and if so any  pros & cons.Regards,

Hi.What are the units in the Commvault Reports ?e.g. the “Size of Application”bytes or bits or what ?Thanks in advance.

I have a quick question. There is a customer I am currently proposing, and they say that they are using mysql 8.0, use pluggable authentication as their authentication method, and use SHA256 encryption. (https://dev.mysql.com/doc/refman/8.0/en/sha256-pluggable-authentication.html) Does Commvault support the above environment?I looked for BOL, but it wasn't mentioned.

Can I have a 11.20 LTS iso or zip like it was for 11.16 LTS? Just one download and for Windows only? Thank you.

Hi Guys, I need your help. Here’s the scenario. The Customer needs to mount a disk to a client before Scan phase, then backup needs to be performed and after job’s completed disk needs to be unmounted. They decide to set Pre Scan and Post Backup Scripts with the following configuration: With Full backups everything works fine. However, if Inremental backup runs and there was no changes since last backup, Backup phase will not run. As a result PostBackup process will not run and disk is still kept as mounted to the client. I suggested to client to change settings as follows:So, we’ve got 2 sets of script:Pre

Hello Commvault Community,  Maybe you have an idea why there is a problem connecting to the Edge Drive via a laptop from a network other than the internal one. Unable to connect an off-site laptop to Edge Drive. Laptop is not added to Active Directory, it works in a workgroup. Authorizing access through the Edge Drive configuration to a domain account. An error with authorization to the given user account appears in the logs (the account and password are entered correctly, the ability to log in to the webconsole). Access infrastructure via DMZ and installed server with firewall issued port 8403. Network topology - network gateway (laptop) configuration between defined Laptop Clients groups and Commvault infrastructure servers. If the laptop mentioned above is on the internal LAN then everything works fine. There seems to be a problem handing over communication from the Webconsole server in the DMZ to the

Hi, one of my customers just noticed that after and upgrade most of the Data Protection Schedule Policy have double ! Original one : O365, duplicate O365 - Clone ? And in the Description is written Automatically cloned by system and the association count is higher in the clone one ! And ideas, should he just open a support call ? 

Hi!I am looking for any advice, tips, pitfalls to avoid, things we should consider and such, with regards to plans for getting from the current commvault installation, to a planned new commvault installation. Current Installation:5+ year old (but updated) installation, with 1 virtual commcell, and 4 physical media-agents, 2 in each datacenter. Physical HW for both the media-agents and the storage are reaching their EOL in 2022 and needs replacing.The Commvault environment is currently in the production domain. New Installation (planned):New installation, with 1 virtual commcell (or possibly clustered?) and 4 virtual media-agents, 2 in each datacenter. The Commvault environment and the underlying virtualization servers for the Commvault CS/MA VMs should be in a completely separate domain from the production domain they are taking backups of.New storage will be 25Gbps iSCSI (or NVMeoF or

When restoring DR backup to another commvault server the restore fails with error: Execution of process [CommServeDR.exe] exited with code [20] Any help is appreciated.

How to configure oracle backup in Commvault using RMAN script

Hi James,Sorry to ask another question. I’m having other issue that I put on hold the configuration of O365. So now I’m trying to get back to it :). I can configure backup to On-prem storage for O365 rite? any issue or caveat that i need to consider? regards,Fauzi

Hi Everyone,Please assist, i have upgrade Feature release to 11.24.0. When i go to scheduler, i can see the there is something in each day but when i open any day in the calendar, it says “Not found”Thank you.