Self-Hosted Q&A

Many of our servers are using SAN volumes, so snapshotting those volumes from Hyper-V or VMware is not possible. We have installed the Windows File System agent on all those servers and are performing backups of the SAN volumes. Our SAN is connected to the hosts over fibre channel. Obviously it would be possible to connect one of our Commvault media agents to the fibre channel, present the volumes to it and then use the media agent to backup those volumes as a proxy. Is that advisable though? I can’t find any documentation on doing this...

Hi, we currently have a customer running HyperScale 1.5 Reference Architecture on SuperMicro hardware. They report that the OS disks are currently configured in RAID0. (details are already requested) They found out the hard way, and would like to change it to RAID1. Can anyone tell me what the (default) config options for the OS disks are? Hardware RAID, Software RAID, RAID1, RAID0? And also, what options would we have if we would like to reconfigure that to RAID1? Would it require a reinstall (I believe we can keep the Storage Pool data)? Or can we manually reconfigure to (software) RAID1, and is that supported? Thanks in advance!

Hi Team, We are about to upgrade our older version of Mongo, which has been causing a few problems with log-files ballooning out. Technically, we are all good with the upgrade process, but I actually don’t know what Mongo does in regards to the Commserve (thats where Mongo is installed). Does anyone know?It would be useful to understand, that in the unlikely event that the upgrade goes pear-shaped, then what functionality or impact to Commserve functionality might we encounter? That would also help in presenting the upgrade change to the customer, who will most likely ask “what is the impact if the upgrade goes wrong”, as they normally do. So if anyone knows, please shout-up! Thanks.

Hi, Yesterday I have updated to 11.24.12. But after installation, I found that it’s now showing my SLA is 28%. Missing SLA includes only the VMs and they are only 4-5 days old and backed up on weekly basis. If I am not wrong SLA period is calculated if there is no backup within 30 days. So is this a bug of this release 11.24.12? Thanks for your answer in advance. Sumit

Hello Community , We have windows 2008 R2 media servers with EMC disk library .  Want to migrate to windows 2016 can we directly do SAN level migration and attached the LUNS on Windows 2016 (Not sure will that work ). Looking for better recommendations . We dont have enough space to do Move mount Path .

Hi All, we are trying to backup and very large cifs netaopp filer. We have implemented an NAS proxy for acessing the shares.  When we start the job the scan phase broke every 3hours.  We tested with an smaller folder / share the scan phase runs in 5 Minuts and the job starts to backup.  Is there any additional setting to increase the timeout for the scan pahse ? 

Hello ! A couple of days ago I updated the version V12.SP20 to V11.SP24 and installed a hotfix 12. Today I discovered that this hotfix 12 has disappeared from those available for download on the site https://ma.commvault.com/HotfixPacks?fv=11.0&sp=24. There is a problem ?

Some facts:Version 11.24.7Sharepoint 2016 (on-prem)SP DB backup speeds: 15-25 GB/hr (So not superfast, but atleast it finishes in a reasonable time)SP Documents backup speeds: 1-1.5 GB/hr (So basicly superslow) Some background information:I am a storage guy, who’s recently been put in charge of the backup solution, due to people leaving. While i’ve worked some with other backup solutions before, thats 10+ years ago, so my backup skills are a bit rusty compared to my storage skills, so bear with me if i need things spoon fed :-)Also, the Documents parts of sharepoint have been split up in about 10 different subclients, and this performance issue is affecting all of them.Also, for other backups being run by Commvault, i see very different backup speeds. For instance full backups of some MSSQL servers can provide speeds of 500-3000 GB/hr, so i know the backend of the backup solution can handle a lot higher speeds than what

Hello, I am facing an issue where SSO is not working for webconsole :|Setup that I have: 2 commcells, 1 centralised webconsole/metrics host. Web console is attached to master commcell and 2nd commcell is a child commcell attached to webconsole.So, if I am logging into webconsole server itself and to try open webconsole page - it is asking for credentials. I believe it should not due to the fact both commcells have the account in users. I am logging into commcell itself with that account and SSO with no issues.So I was browsing logs on webconsole host and found this: 

Is there any way to provide filters for Alerts and Events that are forwarded to syslog?  I’d like to at least be able to filter out Information events to eliminate noise to syslog which is then uploaded into splunk (at least for our company.

Applying New license file in commcell :i have below doubts:Can we apply New comvault license files directly in License page?will it impact active backups?do we need to restart comvault services?i hope nothing will happen, just to make sure i am clear on these part.

Looking for a NORECOVER option when restoring SQL DB with powershell.Not possible with this cmdlet.Is there another way?

Hi, In case of a ransomware attack (which I hope will never happen), what is the best way to determine what is the last good backup on disk that I have and that is suitable for restore (not encrypted by hackers or contaminated by malware)? Do I need to do a restore in an isolated environment and then run antivirus until I have found the last “good one” ? Or is there a better way? I have heard that malware can already be on servers weeks before the actual attack or whatever. Thanks

Hello, I still have this issue Best regards,Amaral

Still the joy of seeing a commvault restore progress:  while in reality the first one has been completed for 40% and the second one for 10% (getting this from CV logfile on the client!!!)

How to get commvault version compatibility guide for ida agents?

Hello,I have a site for my customer closed out and we moved the hyperscale 1.5 ( HS1300) to another site but the site naming standard has to be follow , is there any procedure to be followed to rename the hyperscale nodes. Without reimage the entire machine do we have any work flow or any procedure to get the needfull done? old site naming :xxx.hyperscalenew site naming : yyy.hyperscaleThanksSrikanth 

Hey,I'm trying to backup a Mysql instance on a linux machine but for some reason I cannot submit the changed username for the backup.I’ve installed mysql agent on the linux machine but I need to change the SA username as its different from the agent install user.I’ve gone to Client computers » client name » MySQL » right click on mysql instance » properties » accounts » change » input my username and password » OK.My issue is that I cant click on the second ‘OK’,its just does nothing.Thanks in advance

Hi, I am doing a CC Migration and need to migrate a few clients at the time. I have done this a few times before but I cannot remember the CS Client turning up in the list of Clients during the import in the target Commcell. I cannot find this described or explained in the documentation. Is this expected behaviour?  I need to be sure there is no impact on the source Commcell that must remain operational as this is a large production Commcell.  Both Commcells are 11.20.67/Patrik

Hello I have a doubt:I have to add a MA server (RX2540 M5) to Commvault, the best way to add is by Commvault(CommCell) or do I do it through the Commvault software on the machine(rx2540)?So, do I have to create the MA database on the server or not?@Mike Struening 

Hello, How to disable sapphire Simpana 10 in my Fujitsu server rx2540 M5I cant disable by msconfig, dont appear: 

Hi,I have a strange behavior with Commvault and Intellisnap. We trigger Netapp Snapshots with Commvault Jobs. These Snaps are not copied to Commvault Library. Reason: We have a 2-Node Netapp Metrocluster in Place and a third Netapp with async Snapmirror syncronisation to keep the History of Snapshots there (so this is kind of a Backup Storage for the Metrocluster).We use Commvault only for triggering Snaps and for restores from these snaps. But Data is kept on Netapp with Snapshots. So this way our Service Desk personell needs only one GUI to restore Backups from Netapp and from all other kind of Backups we store in Commvault Library.Since about 3 Months I observe the following problem: When you browse a Netapp Snapshot Job with Commvault, you don’t see all Folders. When you browse the same Snapshot with Windows Explorer using ~snapshot after the UNC path, everything is there and you can restore it with no problem.Any idea why the Folders are not visible

Hi, EveryoneI have this issue on different servers i tried to uninstall commvault agent on. The issue, the commserve hostname on the Process Manager is “DISABLED”. i had gone to the registry to remove the DISABLED and changed the FLAG to 0. The server could not still be seen by COMMSERVE. I resorted to uninstalling the agent completely from the server, during the process of uninstallation, it writes ‘FAILED TO UNINSTALL FAILED MSI’. How do i solve these problems, please? 

Hi all. Tried to find information about support of Windows server 2022 in Commvault. Anywhere to find the list of supported agents, MediaAgents etc. Or can you confirm that Windows server 2022 is supported by Commvault. Thanks-Anders

Hello, Is office 365 also convered in capacity license or it only covered under Mailbox archiveusage based license?Thanks