Self-Hosted Q&A

I work for a MSP, and as a matter of course we add CommCells we manage to the Commvault Cloud Metrics Reporting site, (I currently have 27 CommCells linked there), but over time we stop managing some CommCells but there is no way to remove them once they have been added (that I can see).Is there a way to remove a CommCell once it’s been added?

Hi,are there any Best Practices to Backup Netapp Volumes with lots of files in a single Volume (use cases cannot use multiple volumes)? Two of my Customers running in a similar issues with the Performance (1st Customer has a Throughput of around 10 GB/h and the other around 150 GB/h). On both Customers we are Using Intellisnap and after we create a Backup Copy to a Disklib. Here is the CVPerfLog of a NDMP Job:2748  1858  01/27 12:05:16 45098 *CVPERFLOG*|13|273978|38|1611742376|1611738776|1611745516|1611741916|1611742376|1611738776|1611745516|1611741916|49|1|*CVCOUNTER*|550|19|1611741916|3139|0|0|0|0|*|7479872512|0|*CVCOUNTER*|551|550|1611741916|3120|0|0|0|0|percent:99.41|0|0|*CVCOUNTER*|552|551|1611741916|3114|0|0|0|0|percent:99.23|0|0|*CVCOUNTER*|553|551|1611741916|6|0|0|0|0|percent:0.19|0|0|*CVCOUNTER*|505|550|1611741916|18|0|0|0|0|percent:0.58|0|0|*CVCOUNTER*|503|505|1611741916|4|0|0|0|0|percent:0.16|0|0|*CVCOUNTER*|502|505|1611741916|12|

Hi,I have a problem if I want to add additional Azure Apps to my O365 Backup App in Commvault Command Center. The Process failes for all kinds of O365 Apps and I see this issue on Customer Site with FR20 and in my demo env with FR22.In the webserver.log I found following error:7688  14    01/28 08:19:18 ### TEST\kaiser CVWeSvc::CreateAzureAdApp - BEGIN 7688  14    01/28 08:19:18 ### TEST\kaiser CVWeSvc::CreateAzureAdApp - Save to client flag is set 7688  14    01/28 08:19:18 ### TEST\kaiser CVWeSvc::CreateAndSaveAzureAdApp - BEGIN 7688  14    01/28 08:19:18 ### TEST\kaiser CVWeSvc::CreateAndSaveAzureAdApp - Request Message - [<App_AzureAdAppCreationReq instanceId="24" opType="1" subClientId="180" isOneDriveV2="1" saveToClient="1" redirectUriForApp="https://commserve.test.viso/adminconsole" />] 7688  14    01/28 08:19:18 ### TEST\kaiser GetInstanceProperties - Processing POST request : ] Headers :[Content-Length=149].[Accept=applicat

We are investigating to start using Azure Files as an archive method.When a file been tiered (stubbed) how does Commvault treat that stub when a file backup is run? Will it backup the stub itself or does it follow the link and backup the entire file?BrHenke 

Hi, We are using following procedure for moving a client to a company:https://documentation.commvault.com/11.21/essential/122919_migrating_clients_to_company.html That works fine in 11.21.But what about moving database instances?We moved the client, and that’s visible, but the (RAC) database isn’t moved. And there is no option within the database instance to change company. Instance options 

Hello, I figured I would drop this question here to see if anyone can answer before I open up a full ticket for this.  I am looking for some type of report that will show what is using up our Capacity.  Recently we were nearly at 100% capacity and suddenly it dropped down to 84%.  We have been unable to find any reason for this.  So was wondering if anyone knew of a report that we can run comparisons of the capacity by days to try and find out what happened.  Thank you for any help you can give.

Someone using the SQL Management studio plugin in their environment? (https://documentation.commvault.com/commvault/v11/article?p=18302.htm)I’m asking because on our side that plugin is very slow. getting backup jobs/login takes minutes.Wondering if others have the same problem.

How to transfer the ownership of Commvault report to other user so that they can edit it whenever needed. 

I am looking for a way to automatically perform a sample of VM restores on daily\weekly basis from the most current backups from them.  Long story short, I ran into a data integrity issue on one of my libraries and had no idea.  I.E.  VM Baselines were referencing a chunk on the library that did not exist.  Therefore, any restores that referenced that baseline kept failing.  I have my backups set to full instead of synthetic full which future backups never indicated a backup failure.  Since this incident, I would like to start routinely validating that VM restores actually work.  Plus this was on a CV Ransomware webinar slide earlier this month about validation😊.  It does not look like this can be done natively within Commcell.  Or can it?  It looks like the road to go down is the use of the Commvault PowerShell module and calling upon APIs.  Does anyone perform this kind of validation today?  How do you accomplish this?

Hello CCIs there a reason why not all reports are listed in the commvault store? I was trying to download the file anomaly report from the store. However, this is not available there. I will have to download it from the download center (cloud.commvault.com). 

Hello, my configuration : Detect configuration from Commserve : vsa client vmware  : vcenter1 OS : Windows Server 2012 R2 Indexing Version : V1 Virtual Server : Working behind Proxy MEDIA Check Readiness : Not Ok because OS Version isn't WindowsBackups scheduled tasks : working fineActual configuration : vcenter1 OS : LINUX VMWARE  An idea to update os version on Commserve client vcenter1 and keep backup history and configuration subclients  ? i try it this solution provide from Commvault : Clone Client Dataset https://documentation.commvault.com/commvault/v11/article?p=110180.htm But didn't work  Force to deploy a new vsa  client and reconfigure everything and also lose the unified backup history to receive

what type of backup user required for Nutanix Backup. 

Hello, did someone may know why the old way of adding firewall rules with the script are not running anymore on new deployments ? As you can see there are only two firewall rules deployed on the installation. May someone can explain why this changes are done ?  Many thanks and best RegardsPhilipp 

Hi Team, Please let me what are the ports that we need to open for the backup process. In which direction we need to open the ports.Commvault to client Client to Commvault system

What is the recommended process to remove a client from a schedule? Edit association or decouple from schedule?

On or around October 5 2020, Microsoft changed the mailbox location where Teams stores its compliance records captured for personal chat and channel conversation messages. Microsoft didn’t communicate this change, presumably as they thought that compliance processing is a background task that tenants cannot control.  What changed?Compliance messages for private Teams Chats were previously stored in \Conversation History\Teams Chat Folder but are now stored in a non_ipm_subtree folder called TeamsMessagesData.For about a month after the change, Teams compliance records existed in b

Hi,We have requirement to generate auto ticket in SNOW for backup failure using SNMP alerting .We have enabled and configured alerts and we are receiving the alert as well.When filesystem backup gets failed we are receiving alert with client name and below details as expected.Error Code: [24:42] Failure Reason:  Machine Name:However when VSA Backup fails with error , its not showing this above information in alert (Mail body) instead its sending attachement which contains Machine Name & error.Attachement contains below information:-ServerName Failed Unable to quiesce guest file system during snapshot creationCan anyone please help me on how to get the VSA Backup(Machine Name) in mail body using alert or any other method which give me the intended output on email or SNMP ? Thanks in advance.

Hello,I'm new to CommVault, we are just starting getting it set up for production. We currently are running our backups on TSM but are preparing switching to CommVault. Is there a way to send completed log files directly to CommVault per pipe or other methods? That is how we do it with TSM. When a log file has been filled completely it gets piped directly into TSM. No waiting at all. The suggested method of placing the files into a separate archive with the postgres archive command doesn't appeal to us that much, it would nice to have the completed files go directly to a Log Backup instead of parking them, while you wait for CommVault to pull them.Any suggestion would be much appreciated!We are running on RedHat 7 with Postgres 10 and 12.Thanks!

Hello, is there any technical person in commvault available for MSP related topics and questions?I have get the information that could be a little bit diffiicult, but for me us an MSP Partner it is a little bit difficult this answer, so may someone knows someone which is able to discuss with us some msp related points?many thanks and best RegardsPhilipp 

Seeking feedback on the .3 patch for FR22. I have noticed quite a bit of pipeline faults and failures since the patch. We are working with support on these issues, but i wondered if anyone else was seeing similar events and if they too have submitted MA tickets. 

Hello, we are deploying our MSP Environment for MS365 and we found some issues with this in combination with some features where documented but not in the console for some reason. In Detail we are looking for adding users over ad groups for onedrive for business which is documented in theat link but not in the console. We can only add users and this is in big teants a not useable way from my point of view because when you thinking about a big tenant with something like 1000 users you can not add manually this, it is an big error source from my point of view and the feature is there for mailboxes from MS365 which is great but not for onedrive for business. https://documentation.commvault.com/11.22/essential/93693_creating_user_defined_user_group[…]p_s

I have commvault clients installed on the nodes in exadata cluster. Both the RAC clients and the FS clients for this cluster currently backup to commcell A.What do i need to do if i need to backup one RAC client to commcell A and one RAC client to commcell B?Will i have to install a second instance of commvault client on the exadata nodes first?Thanks  

Hello, is it possible to say different service accounts for ms365 backup and give only the needed permissions to this dedicated users in the admin center of ms365 ? If yes can someone may share some information about, i was looking in the documentation but i dont find anything.May there is some documentation from commvault and / or Microsoft available ?Or should it be run over the modern authentication to dont have this issues ? Many thanks and best RegardsPhilipp

As the Kubernetes documentation is very light, I am not entirely certain as to how they function. 1.Full application restore: Does this cache/swap on disk on the VSA proxy before committing to the K8S environment? If so, are the disk space requirements detailed? Is it 100% of the application size?2.Out-of-place full application restore: Do we restore the config files and PVC?  Do we edit the config to have the application connect to a new PVC?3.Will we be able to specify a PVC for restores? Or it just auto-creates based upon the new application name?4.For file level restores to a PVC, you are prompted for volume and path. Path is not covered in our documentation. What is the default location and what is the format for this? Will a browse button become available for path?Backup questions:1. Will we ever be able to read data in from the worker nodes directly?  Or always worker to master to VSA?2.Customers may be using AKS or othe

Hi Team  While configuring a Cloud Library we would like to have separate IAM roles for different Buckets pointing to different AWS location, how can I achieve this?