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7087 Topics

dude
Byte
dudeByte
asked in Self-Hosted Q&A

Invalid VM Snapshot Mount

Has anyone seeing this case where when running a backup copy, VMs are mounted, but some of them end up “invalid” this failing backup copy and hanging around vsphere. We have to manually right click and select “Remove from Inventory then run another backup which then works fine.VMTools running latest version.Run a full on the affected VMs and it keeps happening.Had a ticket with CV which said that this is a VM issue, so wondering if the community has seen this before and have found a solution for it? Thanks

3
dude
Byte
30 minutes ago
B
Byte
backupByte
asked in Virtualization and Containers

VM Backups are running even VM was in Powered Off State

Hi All, We have many clients that are backing up even in powered off state. As per my knowledge, snapshot should be placed in the datastore and creation of snapshot consider the ESXi host rather than VM (please correct me if I'm wrong).To avoid such scenarios, I found that we have prepared and post process scripts which can be made outside of commvault.Can someone help me on below questionsWhere I can find these scripts?How these scripts works?Do I need to place these scripts in every VSA? Thanks in advance!!

8
E
Byte
1 hour ago
VSIS Shalika
VSIS Shalika
asked in Storage and Deduplication

Commvault backup storage sizing tool

we previously use cqcclassic.commvault.com/Dedupe/Design  tool. Now it cannot find it. if anyone have an idea? 

0
VSIS Shalika
5 hours ago
R
Bit
Rafael SantosBit
asked in Storage and Deduplication

Data volume growth report for recent years

DearI need to carry out a survey of the growth of data volume in my backup environment, a comparison of growth over the last few years.Would anyone have a step-by-step guide on how to generate this report in Commvault?This information will be necessary to justify the calculation of data growth projections for the coming years.Thanks in advance for your help.

2
R
Bit
5 hours ago
A
Adarsh.op
asked in Self-Hosted Q&A

we are getting error in The SCSI command to drive is stuck on the active drive controlling mediagent

Hi Team,  I have getting an error in Our Commvault backup infra as follows below  "The SCSI command to drive is stuck on the active drive controlling media agent” Please advice on this case

10
R
Vaulter
5 hours ago
M
Bit
MikeDRGBit
asked in Developer Tools, Integration and Automation

REST API Call to get all devices which are currently backed up

Hello everyone,I’m quite new to Commvault and only the “secondary admin” but the API guy in the team. We’re running Commvault 11.32.45 in a local VM and have several media agents across our datacenters (no cloud anywhere).I want to get all the devices which are backed up with any job right now. I don’t care if it’s a VM or a physical machine, a database server or a file server. All I need is the device name and maybe the backup job backing up the device.I want to use this information to request details per device from our central DCIM (Netbox) and create a simple list of devices + details.I managed to get clients and subclients via the api but it’s very confusing. There seem to be several apis and several documentations for them.What’s the currently recommended API in general? webconsole, commandcenter, WebServerCore, CVWebService.svc? Which documentation should I follow? documentation.commvault.com, api-next.commvault.com, one I didn’t find yet? Is there a straight forward way to get

1
H
Vaulter
7 hours ago
R
Bit
RobinHBit
asked in Storage and Deduplication

How to interpret the BackendStorage-QScript/stored procedure or is there a better way to get the used space per client

Hi community,we are migrating from another solution to Commvault’s backup solution.Currently we are billing our customers per client and per used backup disk space. It would be great if we could handle the billing the same way as before.We are now looking for the best way the get the used disk space per client. Ideally directly with a SQL query. In another thread someone recommended the QS_BackendStorage stored procedure. While this looks like a good solution, we are not sure how to interpret the values. In our understanding the column ‘Backend Size (GB)’ contains the actual used disk space on the media agents per client. So adding up all those values should be equal to the used disk space on the volume.In our testing system currently 14.3TB of the disk space is used (by just checking the disk usage on the media agent - we currently only have one), while the sum of all values in the column ‘Backend Size (GB)’ of the stored procedure is about 100TB.So maybe someone can explain how those

1
G
Vaulter
7 hours ago
K
Byte
Kamil
asked in Self-Hosted Q&A

Changing the Client Identifier for the CommServe module

Hello Commvault Community, Commvault enviroment version: SP34I would like to ask about the possibility of changing the Client Identifier (old Client Name) for the CommServe module.We have an environment that was migrated from the old one - Hardware Refresh, but the Client Name of the CommServe module that we wanted to change remained there. We used the key:bAllowModifyClientNamehttps://documentation.commvault.com/additionalsetting/details?name=%22bAllowModifyClientName%22&id=12282 Unfortunately, this key doesn’t allow you to replace the Client Identifier for CommServe. I know this isn;t highly recommended, but is there any chance of changing this - through Commvault technical support? I'm asking because after Hardware Refresh we used the existing environment and backups by restoring from DR Backup with the CSRecoveryAssistant tool. After this operation, the Client Identifier was taken from DR Backup and doesn’t reflect the actual name of the CommServe module. Thanks in advance,Kami

2
H
Vaulter
11 hours ago
C
Byte
Cbcurry1Byte
asked in Virtualization and Containers

AppAware backups failing since update to 11.34.5

Upgraded to Commvault version 11.34.5.  We are running intellisnap backups and AppAware for SQL  Since the update SQL AppAware backups do not work the default way for this version, App Consistent.  The manifest.zip file that is sent to Commvault from vmware doesn’t contain the xml files needed, Writer.xml.  Per Commvautl/VMware this failure is happening on the VM client OS side of things.  Has any experienced this issue? Thank you

6
C
Byte
12 hours ago
R
Byte
RandomCustomerByte
asked in Developer Tools, Integration and Automation

Need deleted VMs details from vCenter on Commvault.

I need the api that gives the deleted VMs list from the vCenter. As per the document:https://documentation.commvault.com/v11/essential/rest_api_get_virtual_machines.html I should get isDeleted in status info as a response but I didn’t see anything like that when I ran the Get VM api:import requestsimport jsonurl = "https://win/commandcenter/api/V4/VirtualMachines"payload={}headers = { 'Accept': 'application/json', 'Authtoken': '***'}response = requests.request("GET", url, headers=headers, data=payload, verify=False)pretty_json = json.loads(response.text)print (json.dumps(pretty_json, indent=2))reponse: { "name": "test", "vendor": "VMW", "displayName": "test", "hypervisor": { "id": 26, "name": "vcsapro293045.bgl1.global.tslabs.hpecorp.net" }, "vmGroup": { "id": 0, "name": "" }, "backupset": { "backupSetId": 0, "backupSetName": "" }, "os": "CentOS 9 (64-bit) ", "host": "", "status": "

4
R
Byte
14 hours ago
Juergen
Byte
JuergenByte
asked in Virtualization and Containers

OLVM version 4.5

Hello,do anyone know when Commvault will support OLVM 4.5?regards Juergen

2
R
Bit
14 hours ago
M
Byte
MauroByte
asked in Self-Hosted Q&A

Backup Exec External Data Connector

GreetingsI’m busy testing the EDC to migrate from Backup Exec to Commvault.I must stress that I”m using a trial license of Backup Exec and Commvault to test this, so this may be causing my issue. When I install and configure the EDC on the BE Master Server, I don’t get the option to configure the connection settings to the BE server as listed below.It auto configs with no options to edit any settings.https://documentation.commvault.com/2024/expert/discover_and_migrate_external_data_connector.html I simply get the below with no options to configure the instance options:  As a result, the Discovery fails in connecting to BE.I tried to then create the xml answer file using the below example that could be used to run the discover. The file doesn’t create. CVForeignHandler –collectdata –vendor 13 –user "bsmith" –password "be348n2" -vm "Instance001" –cn "client1" What I did note is that when running the edc_backupexec.bat command from the cloud option, I get the below errors in the files cre

0
M
Byte
14 hours ago
C
Comtech
asked in Storage and Deduplication

HyperscaleX DNS requirement

Hi Good Day!I’m planning to deploy new HSX servers. I have a question about the DNS record requirement. Pls help.Environment detail:Bond1VLAN1.bond1 (CS-Registration)  -→ This will be used for connecting to Commserve and VMware backup, DNS, and MGMT.VLAN2.bond1 (Data Protection)-→ This will be used to backup Agent-based backup. Bond2 -→ This is for the Storage Pool. DNS record not required.DNS record planning to create for the bond1 interfaces.VLAN1.bond1: hsxcsreg01.smaple.com , hsxcsreg02.smaple.com, hsxcsreg03.smaple.comVLAN2.bond1:  hsxdp01.sample.com, hsxdp02.sample.com & hsxdp03.sample.com   ? Do I need to create a DNS record for the Agent-based backup sub-interface? In this context, I doubt I can have a DNS entry for a sub-interface other than the CS registration.  Please help.

4
N
14 hours ago
N
Noushad
asked in HyperScale X Q&A

How to install license for hyperscaleX

Hi Team,i saw in documentation that, each node should be commvault licensed to be used as HSX nodes. So when do we install the license ? do we install it from commcell or on each Node ILO after the complete installation of HyperscaleX ? i am going to use a HPE Apollo 4200 Gen10 Server.

2
N
15 hours ago
E
Byte
Egor SkepkoByte
asked in Self-Hosted Q&A

Reset secret key not sending new qr to end user

Hello, I am trying to reset secret key of end user but end user not getting nieuwe qr, i tested with trst user without MFA and i am getting e-mail to reset password.In webserver log i see that  WEBAPI-STARTED processing [PUT]:[/User/Secret/Reset] request. : /User/Secret/Reset : AdditionalInfo[ ConsoleType[AdminConsole]]11336 91    04/16 13:07:25 91  e.skepko Invoke - WEBAPI-FINISHED processing [PUT]:[/CVWebService.svc/User/Secret/Reset] in [25] ms;  HTTP code 'OK'

2
E
Byte
15 hours ago
A
Byte
Anders Trier RasmussenByte
asked in HyperScale X Q&A

Hyperscale X 2.x change meta disk drive

Hi I am trying to change physical disk for the Commvault HyperScale X 2.x node. I am following the Commvault procedure.https://documentation.commvault.com/2023e/expert/replacing_metadata_drives_on_nodes_for_hyperscale_x_reference_architecture.html But when I am trying to change the disk, I am getting this error:[admin@klpmda12-nbk Base]$ ./CVSDS -m -l /dev/sdb -V CDS/opt/commvault/Base/cvsds: invalid option -- 'V'Please confirm that the node has been rebooted after replacing the damaged metadata drive. Press ‘y’ to confirm and continue with the process [y/n]:yThis option for Metadata Drive Replacement is supported only for HyperScale 1.xFailed to reconfigure meta data storage[admin@klpmda12-nbk Base]$ Does any one know the procedure for changing the meta data disk for a HyperScale 2.x ?Thanks in advance

0
A
Byte
16 hours ago
P
Byte
PPCByte
asked in Self-Hosted Q&A

client NOGUID is not allowed to connect port 49862. MA hosted across the region and one commserve. client will communicate to commserve via MA.

client NOGUID is not allowed to connect port 49862. MA hosted across the region and one commserve. client will communicate to commserve via MA.

1
P
Byte
17 hours ago
S
Byte
SergejByte
asked in Self-Hosted Q&A

Library and Drive Sharing Across CommCells

Hello,is it possible to share a direct attached library (SAN) across CommCells over ethernet?  Thank you

7
J
20 hours ago
M
Bit
Manuel DeschambaultBit
posted in Share Best Practices

Script to check 1-Touch readyness on Linux clients

I have written a script to check for the required binaries on either Ubuntu/Debian client or on CentOS/RHEL clients.  I am attaching the archive that includes:The script The instructions Binary lists for Ubuntu/Debian CentOS/RHEL If there are any issue with this, let me know, but it seems to run fine on my end. 

0
M
Bit
1 day ago
Carmine Bollettino
Byte
Carmine BollettinoByte
asked in Self-Hosted Q&A

Backup Metallic Office 365 - No service account(s) found for public folder processing

Buongiorno a tutti, attraverso il modulo "Office 365" sto facendo il backup a delle caselle postali che funziona regolarmente.L'unica cosa è che i lavori risultano "completi con errori" con il seguente messaggio: "No service account(s) found for public folder processing. Please assure that a service account is assigned a mailbox association with owner permissions on the root and subroot public folders in order to proceed with public folder operations."Non so come rimediare a questo avviso.Potete gentilemente darmi supporto?Grazie  Good morning everyone, through the "Office 365" module I am backing up mailboxes, which works regularly.The only thing is that the jobs are "complete with errors" with the following message: "No service account(s) found for public folder processing. Please ensure that a service account is assigned a mailbox association with owner permissions on the root and subroot public folders in order to proceed with public folder operations."I don't know how to remedy th

1
S
Vaulter
1 day ago
K
Byte
Kamil
asked in Self-Hosted Q&A

Changing the Hostname for an existing Network Gateway configuration

Hello Commvault Community,  If the environment is already configured with Network Gateway (and it works) and I want to change the Hostname of the intermediary module itself (Proxy/Network Gateway), should I do it somehow differently than changing the Hostname for other components in the environment? Changing the Host Name of a Client Computerhttps://documentation.commvault.com/2024/expert/changing_host_name_of_client_computer.html I'm asking because I performed this procedure and on the Network Gateway module itself, the Hostname was changed, but on every Client that is indicated to communicate with the Commvault Infrastructure through this Network Gateway module, it wasn’t changed and the IP address is still displayed, even though it was changed to the FQDN address. Additionally, I performed "Push Network Configuration" operations on each group that belongs to this Network Topology configuration. The change in the laptop properties in the "CommServe Hostname" field indicates the IP ad

1
B
Vaulter
1 day ago
Ken_H
Byte
Ken_HByte
asked in Self-Hosted Q&A

Unusual job activity alerts after upgrading to 11.34.20

The evening of Friday April 6, I upgraded my CommVault installation from 11.32.38 to 11.34.20. Following the upgrade (which required reboots of almost all the client computers), the Friday evening backups seems to be running normally.  When I returned to work on Monday morning I have roughly 300 Alert emails regarding “unusual job activity” on various servers.  Weirdly, some of the alerts say zero files have been changed:Anomaly NotificationAn unusual job activity was detected in Job [751258], type [Root Size Change]. Details: Unusual number of file operations in client [INF-SQLP104] - created files: [0], deleted files: [0], modified files: [0], root size change of [0.00] GBDoes anyone know what the problem is and how to stop all this spam? Is there a way to turn off these notifications?ThanksKen

11
Ken_H
Byte
1 day ago
A
Byte
AjalByte
asked in Self-Hosted Q&A

VSA backkup and file system agent backup -space utlization

i have file server where i am taking full vsa backup (included all drives)and for the same server am taking file system agent backup only for some drives ,does it consume double space from my storage ? will the deduplication work well with two type of backup 

1
MichaelCapon
Vaulter
1 day ago
P
Byte
PPCByte
posted in Self-Hosted Q&A

Is it possible to configure CDR in K8s

Is it possible to configure CDR in K8s

10
S
Vaulter
1 day ago
W
Byte
Waleed Al MansoriByte
asked in HyperScale X Q&A

Changing Web Console IP Address for Management VLAN Integration

Our network and security team have proposed the creation of a new Management VLAN within our Internal LAN, with the intention of consolidating all Management/ILO's into it. As part of this initiative, I am considering changing the IP address of the Commvault web console to align with the new Management VLAN.Before proceeding, I would greatly appreciate insights from the community on the following points:Is it common practice to change the web console IP address to integrate with a new Management VLAN? The recommended steps or procedures for executing this change safely and efficiently. Any potential risks or complications that I should be aware of before proceeding with the change.Thank you.

3
H
Vaulter
1 day ago

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