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9076 Topics
Sougato Roy
Vaulter
Sougato RoyVaulter
published in Readiverse (Education)
Readiverse FAQ: Portal, Courses, Exams & CertsFAQ

New portal shortcuts - click the link below based on your profile: CUSTOMERS PARTNERS Welcome to the Commvault Readiverse, your new hub for learning and certifications! This FAQ document will guide you through the platform, answering common questions about access, exams, certifications, and more. We encourage you to explore the Readiverse Community forums (this space) further for the most up-to-date information and resources related to educational content. What is the Commvault Readiverse? Accessing the Readiverse Portal Partner Access and Partner University Transition Exams and Certifications Learning Resources and Content Support and Community What is the Commvault Readiverse? The Readiverse is Commvault's comprehensive learning platform, designed to empower our customers and partners with the knowledge and skills needed to be successful and resilient with Commvault solutions. As we continue to expand, the Readiverse will offer a wide range of resources, including courses, learning p

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Sougato Roy
Vaulter
Damian Andre
Vaulter
Damian AndreVaulter
published in Readiverse (Education)
The Readiverse Expands: A new Cyber Resilience Certification Course and New Learning ExperienceNews

In October, I gave you a sneak peak of the Readiverse launch. I also promised it was just the beginning of our new vision for cyber resilience and readiness education. Today, I’m excited to make good on that promise with two new, exciting improvements to the Readiverse. A new Cyber Resilience Certification course The Readiverse now offers a self-guided, online, Cyber Resilience Certification Course . The course focuses on the fundamental principles of cyber resilience, covering topics such as early warning systems, threat detection, and advanced recovery techniques. Participants gain hands-on experience in configuring and integrating Commvault solutions, including mastering the art of Cleanroom Recovery to minimize downtime and data loss. Through a blend of self-paced e-learning modules and hands-on lab sessions, you’ll gain the practical skills and knowledge to protect your organization's assets and the confidence and peace of mind you have the latest skills and knowledge in cyber res

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JT-AV
Damian Andre
Vaulter
Damian AndreVaulter
posted in Self-Hosted Q&A
Important Update for Version 11.32 Users: .NET 6.0 EOL

Hi folks, We want to inform our users that software version 11.32 requires Microsoft .NET 6.0, which reached its End of Support (EOS) on November 12, 2024. 📢 Introducing Version 11.32.73 (or higher) This latest update eliminates the reliance on the now-outdated .NET 6.0 and introduces support for the more secure and modern .NET 8 long term support release. Support for this version of .NET expires in November 2026. We strongly recommend that all users of version 11.32 upgrade to 11.32.73 or higher to ensure the best experience and maintain a secure environment. You can download a copy of maintenance release 11.32.73 or higher directly from the support portal, or the store site.

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Damian Andre
Vaulter
T
Vaulter
Toussaint BrockVaulter
published in SaaS (Metallic) Q&A
SaaS-delivered Cyber Resilience: resources & free trialResources

SaaS-delivered Cyber Resilience Commvault Cloud provides a streamlined SaaS solution for data management and protection, featuring easy deployment, low overhead, and simple subscription pricing. It offers unique storage flexibility with options for cloud or on-premises storage to optimize hybrid cloud workload recovery. With automatic upgrades, maintenance-free operation, scalable architecture, and robust security, Commvault Cloud ensures future-ready data protection as IT needs evolve. Scalability: Easily scales to meet growing data demands without the need for significant hardware investments. Cost Efficiency: Reduces upfront capital expenditures and lowers total cost of ownership by leveraging a subscription-based model. Simplified Management: Offers centralized management capabilities that reduce the complexity and resources required to manage data protection. Automatic Updates: Ensures the latest features and security updates are automatically implemented without disrupting busine

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T
Vaulter
Mohit Kshirsagar
Vaulter
Mohit KshirsagarVaulter
published in SaaS (Metallic) Q&A
Commvault Cloud Update - New Kubernetes Subscription

We are excited to announce a new Kubernetes subscription coming to Commvault Cloud on May 31, 2024. As part of our commitment to enhancing our services, we are implementing changes to the metering and billing process for Kubernetes environments protected in Commvault Cloud. What’s changing? Commvault Cloud Backup & Recovery for Kubernetes will be metered using capacity (front-end terabyte) instead of per-app licensing. How do I protect my Kubernetes Environments going forward? There is no change in how your Kubernetes data is protected. However, Kubernetes usage will be metered using a new Kubernetes subscription instead of the existing VM and Kubernetes subscriptions. How do I benefit? This change simplifies the Kubernetes environment licensing and makes sure your data protection needs are easier to size and scope for future planning. What if I am already protecting Kubernetes Environments using the VM & Kubernetes subscription? If you are currently protecting Kubernetes environments

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Mohit Kshirsagar
Vaulter
Ryan Carr
Vaulter
Ryan CarrVaulter
published in SaaS (Metallic) Q&A
Customer Success Journey (as-a-Service)onboarding

Welcome to the Commvault Cloud Family! 🎉 Hello and a heartfelt welcome to each one of you! We're thrilled to have you as part of the Commvault Cloud family. Our commitment is to make your journey to our platform both seamless and enriching. Why Engage with Your Customer Success Resources? 🤔 While not every customer will have a dedicated Customer Success Manager (CSM), every one of you is important to us. Whether you're self-onboarding using our extensive resources or interacting with our team, our goal is to understand your unique needs and assist you in making the most out of Metallic. Tailored Guidance: Regardless of your plan, our resources are designed to offer advice specific to your objectives, ensuring optimal use of our platform. Efficient Onboarding: Utilize our videos, documentation, and community posts to onboard at your pace, effectively and efficiently. Continuous Support: For any queries, feedback, or suggestions, don’t hesitate to reach out to us via this platform or s

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Ryan Carr
Vaulter
Ryan Carr
Vaulter
Ryan CarrVaulter
published in SaaS (Metallic) Q&A
Need-to-Know SaaS (formerly Metallic) Resources

Whether you're a seasoned Metallic user or a newcomer, having the right resources at your fingertips is essential. This post aims to provide some key info for you. Community Interaction: 🗣️ Our Community forum is an enriching space for you to ask questions, share best practices, and connect with both peers and Metallic experts. While many of your queries will find answers here, we've also compiled other crucial resources to bolster your Metallic experience. Key Resources to Bookmark: 📌 Metallic.io : While it's our company website, its utility goes beyond basic information. Consider this your starting point if you ever feel lost. From release notes, case studies, and white papers to updates about our upcoming webinars – everything's there. Status Page 🚦 Check the Ring status page to confirm the scheduled maintenance activity timings and window size. URL: https://ring-status.metallic.io/ For example, to check the Ring M102 scheduled maintenance activity window, access the following UR

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Ryan Carr
Vaulter
F
Byte
Farmer92Byte
asked in Virtualization and Containers
Crazy Slow Hyper-V Snapshots

We are in the unfortunate process of migrating from VMware to Hyper-V. We are in mid migration and I am finding that the snapshots are taking longer and longer. Normally snaps are about 15 to 30 min. Now they are taking over 5 hours for a quiesced snapshot. After the snapshot is done, the Backup Copy runs quickly. During the Snapshot job, I see lots of log messages about CHyperVInfo2::RunParallelVMSnapshotTask() - No available thread found for creating software snapshot of virtual machine XXXXXXXX. I can not find any setting for the number of threads that Commvault will use to talk to Hyper-V. I have had a support call open for a bit but not felling like it is making any progress. This feels like it should be a 101 type question. Does anyone else have delays with their Hyper-V snapshots?

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F
Byte
O
Byte
osakanataroByte
asked in Virtualization and Containers
Proxmox backup failed at nfs and ceph environment.

I created commserv 11.36.49 environment Proxmox VE 8.3.5 datastore are 3 types, zfs, NFS share, ceph I tried backup , zfs success, but NFS and ceph are failed document said follwoing… I don't know why it failed The Commvault software supports protection of Proxmox VE VMs with the following storage types: Directory NFS CIFS Ceph/RBD LVM-thin https://documentation.commvault.com/2024e/essential/protecting_proxmox_ve_vms_with_commvault.html NFS and ceph are output same error to /var/log/commvault/Log_Files/vsbkp.log , “ Failed to open device [/dev/nbd??]” proxmox snapshot ware created, but commvault could not detected snapshot. What could be the problem? proxmox infromation root@pve3:~# /opt/commvault/Base64/TestVMInfo -proxmox -server localhost -user root -password <password> -gethostinfoUsing NodeName=[] InstanceName=[Instance001]TestVMInfo started...BUILD-TIME=[02:16:28] BUILD-DATE=[Mar 15 2025]Testing VMInfo Instance Type Proxmoxlocalhost 8.3.5 Host List:Host=[pve3] Version=[] VM: linu

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B
Bit
D
Bit
DELELBit
asked in Self-Hosted Q&A
Issue with refresh token

Hi community, I’m working on script automation for our Rest API and I should renew my token evrey 30 minu using a refresh token, but when i generat a new token using powershell the new rferesh token include a specific caractère “}” that block my process to generat news token and auhtentification. Hve you any idea to fixe this error or to filter caracter when I refresh my token? Thank you.

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Jon Vengust
Vaulter
R
Bit
Renildo FrançaBit
posted in Readiverse (Education)
Advanced Configuration - Exam portal CSOD

Hello, I can no longer access the CSOD portal. I have a voucher for the Advanced Configuration exam.How can I take the test on the Rediverse portal using the same Voucher? It is not appearing on the new portal.

71
Suzanne Klausner
Vaulter
Erase4ndReuseMedia
Byte
Erase4ndReuseMediaByte
asked in Self-Hosted Q&A
BOL / Documentation - Search Issues

For the past ~month I have been having intermittent issues with Search on BOL \ Documentation. Is this due to the ongoing work? Is it a known issue? When attempting to search from the landing page, an error is returned: When this occurs, I also note that the Search box is missing from the header: And the Additional Settings page is missing the search bar, and default results. Tested with Chrome and Edge. Have cleared cache, tested using In-Private / Incognito, etc.

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V
Vaulter
B
Bit
BirenBit
asked in Self-Hosted Q&A
Readiness check fails even though cvping from CS to client is working using 8400, 8403 and 8600 in both direction.

cvfwd.log from CS displays below message. ERROR: Client connection to ed*wb**** failed on ***t00*: Can't unambiguously route connection to ed*wb**** because there are multiple tunnels from different instances of CVFWD pretending to be ed*wb**** I have uninstalled the CV client and reinstalled but still no go. Not sure what else to check. Why system thinks that there are multiple tunnels? CS and MA running on Windows, and client is running on Linux.

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P
Vaulter
A
Vaulter
ArisVaulter
asked in Storage and Deduplication
Capacity Consumption for OnePass Backup

Hi team, how much backup storage capacity will be consumed when using OnePass backup of VMware VM? Assuming we have one VMware VM (100 GB used inclusive 30 GB MS SQL DB). When we do a VM backup with DB agent, do we backup 100 GB (onepass) only? or we backup 100 GB (VM level) + 30 GB (DB agent)? It means backup storage will consume 100 GB + extra capacity from DB backup. Which one is correct? Thank you.

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A
Vaulter
D
Byte
DennisByte
asked in Self-Hosted Q&A
Migrate Media Agent

Hi,we have a media agent with a b2d library and we want to migrate this to another new windows system.After that we want to reinstall the “old” media agent and hold them for HA. What is best practise to migrate an existing media agent to a new one?What is best practise for HA for the media agents? One productive, one cold stand-by? Or what option do i have? Regards​​​​​​​Dennis

284
D
Byte
D
Byte
DennisByte
asked in SaaS (Metallic) Q&A
Failed to acquire delegated access token....

Hi,i try to restore a user account from Active Directory with metallic and i get this error: How can i solve this? RegardsDennis

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D
Byte
M
Byte
Michael SeickertByte
asked in Self-Hosted Q&A
plan rules are not working for database agents

Hi together, due to the necessary transition from Storage-Policy/Schedule-Policy to Plans, we are looking for a method to do bulk changes to the configuration (400x HANA, 500x Oracle, 100x Postgres ...). When we are using plan rules this seems to work, but in fact it does not. The plan rule is changing only the assignment for the subclient and not for the database instance. Example: Plan rule for Postgres should assign a derived plan The subclient is changed to the Derived Plan, the instance is not (completely) changed; here you find the Base-Plan that is “mentioned (sorry for this term, but configured would not be appropriate)” and the instance is listed as “not ready”. Qcommands (and therefore workflow) seem to have no interface to assign plans. So my question: How can I do a bulk change for database agents and assign a derived plan to the Subclient and the database instance? Thank you. Michael

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M
Byte
O
On-Prem Gateway Connectivity
asked in SaaS (Metallic) Q&A
On-Prem Backup Gateway Connectivity with Metallic

I am trying to install on-prem backup gateway and connecting to Metallic but getting error. I have opened outbound communication ports from backend gateway to Metallic on these ports 443, 8400 and 8403. at the firewall, I can see traffic is using ports 443, 8400 and 8403. From this gateway I am able to access the URL https://metrics.metallic.io ., but during the installation, it is not connecting to the Metallic. What ports need to allow apart from above to make the communication between on-prem gateway and Metallic.

62
A
Vaulter
J
Byte
JeremyByte
posted in Self-Hosted Q&A
Synthetic Full vs Full Backup

Hi, I was wondering how people are scheduling backups. (for example file system backups) Do you only run incrementals and Synthetic fulls? Or do you sometimes run a “real” full? For example, 1 “real” full a month, a daily incremental and a weekly synthetic full. I’ve always heard never to “only” use incrementals and synthetic fulls, and to slip in a “real” full backup once in a while. What would be the reasoning behind it? Looking forward to hear your feedback.

60009
M
Byte
S
Byte
SebbByte
asked in Self-Hosted Q&A
Selective Copy is a Yearly Full also a Monthly Full

Hallo Team, when i got a Selective Copy policy for Monthly Fulls Is a eg 01.01.202* Full backup only a “Yearly Full” backup or is it also treated as a “Monthly Full” I am asking as it seems that i am missing the first Yearly Full on the Monthly Full copy

30
S
Byte
E
Elmahdi Achraf
asked in Virtualization and Containers
Cannot read disque

I'm trying to backup Virtual machines on VMware. All backups are ok except two vms. I have this error Cannot read disque [[Datastore2-Compellent] SRV-EXCHANGE/SRV-EXCHANGE-000002.vmdk] for virtual machine [SRV-EXCHANGE] on the host [esxi03.domain.local]. [Une ou plusieurs erreurs se sont produites lors du traitement de la demande. (ERROR_ERRORS_ENCOUNTERED.774) , Échec de ReadCurrVmdkFile (W32.774)] I have verified the connection between the access node and vice and the ESXIs all fine. But I noticed that commvault try to access to vmdk disk that didn't exist on the VMs. i have tow VMDK Files for two virtual disks that called “SRV-EXCHANGE/SRV-EXCHANGE-1-000028.vmdk and SRV-EXCHANGE/SRV-EXCHANGE-000004.vmdk” for this vm. Someone has a solution for this

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A
Bit
K
Byte
Kim AndreByte
asked in Share Best Practices
CommServe windows 2025 support

Does anyone have any information from Commvault regarding CommServe support for windows server 2025? I have tested it in our lab and it seems fine.

3188
D
Byte
D
Byte
DennisByte
asked in Self-Hosted Q&A
Tape new catalog

Hi,i have a worm tape that was aged.I will catalog the tape. The tape is moved to media by group → catalog. Then i said → all tasks → catalog.the tape moved to the tape drive and catalog starts….but then nothing happens. 0%. After a while the tape moved out of the tape drive.Do i make a mistake? How can i catalog the tape for restore data? ThanksDennis

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D
Byte
M
Byte
Michael.BByte
asked in Storage and Deduplication
S3 governance mode

Hi Is it planned for Commvault to support Governance Mode for S3 buckets?If yes, when can it be expected?If not, why? The Compliance Mode is far too risky and is also not recommended by most engineers. We’re using a Dell ECS on prem and I want to enable WORM but only with Governance Mode. ThanksMichael

586
M
Byte
M
Manics.mca
asked in Self-Hosted Q&A
IBM tape library MSL3040 with LTO9

Dear Team, We have recently deployed an IBM MSL3040 with an LTO-9 autoloader along with three tape drives. Media Agent 1 is directly connected to the first two drives. Media Agent 2 is directly connected to the third drive. The environment was running on Commvault V11 SP32, and backup/restoration operations on all three drives were working fine. Recently, we upgraded to Commvault V11 SP36, and after the upgrade, we are unable to use the only third drives for backup/restoration. rest 2 can use it for backup/restoration.Do you have any idea why this issue is occurring? Note: There is no SAN switch or zoning involved; all connections are direct-attached. We request your immediate support on this matter and truly appreciate your efforts. Regards, Mani D

71
Emils
Vaulter
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