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Q&A. Technical expertise. Configuration tips. And more!

8057 Topics
A
Byte
Allan0105Byte
asked in Self-Hosted Q&A
planning to Upgrade to SP24

Hey Team, I am planning to upgrade the commserve from SP20 to SP24, is there anything i need to be aware or carefully before doing it. hope i can directly goto sp24 from sp20 ? is there any pre-check or comparability need to be taken care. 

1
T
Vaulter
2 years ago
Gergely (Sydney)
Vaulter
Gergely (Sydney)Vaulter
asked in Self-Hosted Q&A
Changing the cipher used to generate client private keys for client certificates

Hi All,We are planning to change the cipher used to generate client private keys for client certificates to AES256-CBC but documentation says the Category is ‘CommServDB.GxGlobalParam’ for the key and the Additional settings doco (and the autofill when trying to add it) say it is ‘Session’.Does someone know which one is it?https://documentation.commvault.com/commvault/v11_sp20/article?p=136093.htmhttps://documentation.commvault.com/additionalsetting/details?name=%22sPriKeyEncCipher%22&id=7965Thanks

3
Gergely (Sydney)
Vaulter
2 years ago
P
Commvault Certified Expert
PatrikCommvault Certified Expert
asked in Virtualization and Containers
Appaware VMware Streaming SQL SnapCopy retention?

Hi, We are doing streaming VSA App Aware SQL backups in VMware. In the Storage Policy - Snap Copy we can see the snap-jobs and they seems to contain VSS snapshots.After the Backup Copy the VSA and SQL jobs are listed in the Storage Policy - Primary Copy. I have set the Snap Copy with no retention (Spool) and the Backup Copy is retained for 30 Days  The question is if the Snap Copy job is required or used for restores? Is there a recommendation for the Snap Copy retention when doing streaming App Aware jobs?  Regards,Patrik

5
P
Commvault Certified Expert
2 years ago
F
Byte
flokaiserByte
asked in Virtualization and Containers
KVM on SLES

Hi, I have a customer who is interested in using Commvault but is using KVM on a SLES Operation System. Is Commvault Supporting this kind of environments?Kind RegardsFlorian 

2
Damian Andre
Vaulter
2 years ago
A
Byte
ak2Byte
asked in Self-Hosted Q&A
SAP MaxDB Agent - Unix LD_LIBRARY_PATH

Hi Community,I have installed the SAP MaxDB Agent on a SLES 15 system at our customer.The customer is using a "C-Shell" (csh) and not a bash.Is an environment variable also needed in this case? dbm_configset -raw set_variable_0 LD_LIBRARY_PATH=/opt/commvault/Basedbm_configset -raw set_variable_1 SHLIB_PATH=/opt/commvault/BaseConfigure the shared library path in the .profile file from the root directory.For Linux and Solaris:LD_LIBRARY_PATH=/<software install path>/Base:/<software install path>/Base64export LD_LIBRARY_PATHhttps://documentation.commvault.com/11.25/expert/22203_configuring_sap_maxdb_parameter_file.html Thanks and best regards,Andreas 

3
M
Vaulter
2 years ago
A
Byte
ADN GMBHByte
asked in Storage and Deduplication
MS Office365 and new Exchange Agent, Status of Tape Support

Hi Commvault Community, i would like to see, if anyone else is facing the same Issue. We have a few customer that are still using Tapes to move weekly/monthy Backups to a save location.With the change to “forever incremental” they are now facing a big issue to collect all the backups of the agent on to the exported tape. There is no process to generate a Synth. Full or everything likewise.One customer is still holding on to the “old” exchange one-pass classic agent, so he don’t lose the Synth Full Options.Another customer is manually creating a new Storage Policy Copy every month to get all the Backups on the same tape.We have shared this problem a few months ago, we even had a talk at the GO 2019 with dev. Back then we there told there will be a solution on its way, we could expect it for SP20. Now we are at SP26 and there is still no option for these customer.

8
K
Vaulter
2 years ago
S
Byte
saiByte
asked in Self-Hosted Q&A
Moving the backups from disk library to cloud library regularly

Hello Everyone,We have a huge fileserver and currently we are backingup to AWS S3 and this is becoming tough for us to backup within the window. We tried to use storage accelerator, but that didn’t work as expected.We wanted to have a local copy first and then move ( not copy)  it to cloud as data is huge. How can we achieve this on a daily basis - take a backup locally and then move to cloud.Please advise.

1
Damian Andre
Vaulter
2 years ago
L
Bit
Luke ClarkBit
asked in Storage and Deduplication
Dedup DB reconstruction job failed

Getting the following when CommVault attempts to reconstruct the DDB  User: Administrator Job ID: 353464 Status: Failed Storage Policy Name: BTR_Global_Dedupe Copy Name: BTR_Global_Dedupe_Primary Start Time: Sun Nov 28 17:33:46 2021 End Time: Tue Nov 30 03:45:22 2021 Error Code: [62:2035] Failure Reason: One or more partitions of the active DDB for the storage policy copy is not available to use.  Is there any way around this error so I can get backups going again?  It has tried a couple of times for multiple days.

8
Mike Struening
Vaulter
2 years ago
L
Bit
Luciano BalabemBit
asked in Storage and Deduplication
One or more active DDB partitions for the storage policy copy are not available for use.

Problem with DDBOne or more active DDB partitions for the storage policy copy are not available for use.Could anyone direct me to fix this problem?2736 664 02/18 09:26:07 ### RecvAnyMsg: Unexpected message received. Waiting [4F000019], I have [9000102], Group [0]2736 664 02/18 09:26:07 ### SendAndRecvMsg: RecvMsg returned failure. iRet [-1]2736 664 02/18 09:26:07 ### PruneRecords: SendAndRecvMsg failed. iRet [-1]2736 664 02/18 09:26:07 ### 5-3 PruneZRRecInt:2551 Failed to purge [3] primary SIDB records. Error [53006] [The network module failed to send/receive data.]2736 664 02/18 09:26:07 ### 5-3 PruneZRRec:2293 Finishing zero reference record pruning. Attempts [1], iRet [53006]2736 664 02/18 09:26:07 ### 5-3 DedupPrnPhase3:5247 Unable to remove unreferenced primary records from SIDB. Error [53006]2736 664 02/18 09:26:07 ### stat-ID [Avg GetDirContents], Samples [48], Time [0.095575] Sec(s), Average [0.001991] Sec/Sample2736 664 02/18 09:26:07 ### stat-ID [Avg CanPruneVolume], Samples

1
L
Byte
2 years ago
D
Byte
DanCByte
asked in Self-Hosted Q&A
Sharepoint online backup hang for one particular site

one of SharePoint sites backup just hang in there right after complete the scan phase and stuck at 25% forever where other SharePoint subclients backup with no issue the subclient only has one site in the content observed this particular subclient allocates one stream with zero application size and no throughput and no error reported ***repeating message in the CVSPBackup.log*** 892   1098  12/15 08:03:18 505420 CvThreadPool::waitForAllThreads() - Thread Pool [SharePointBackupThreadPool]. Could not finish all work in the time limit of [300] seconds. The worker list count is [0] and busy thread count is [1] and busy thread list is [0xdac]892   1098  12/15 08:08:19 505420 CvThreadPool::waitForAllThreads() - Thread Pool [SharePointBackupThreadPool]. Could not finish all work in the time limit of [300] seconds. The worker list count is [0] and busy thread count is [1] and busy thread list is [0xdac]***I see there was a similar post for SharePoint doc backup hang issue and identified that w

15
Mike Struening
Vaulter
2 years ago
E
Byte
Eduardo BragaByte
asked in Self-Hosted Q&A
Issue with DDB Performance and Status Health Report

DDB Performance and Status Health Report shows that all DDB need upgrade.  CommVault FR 11.25.9After running the Workflow, Is there anything else I need to do to? Do I need to enable Garbage collection?  

11
Mike Struening
Vaulter
2 years ago
D
Byte
DanCByte
asked in Storage and Deduplication
Health report | exclude sealed DDBs from the DDB Disk Space utilization /strike count

Hello team, I noticed two sealed DDBs have a space warning under DDB disk space Utilization section in webconsole health report.We have a long term retention for mailbox backup that prevent DDB store from reclaim   I’m looking to see if there is a way to exclude sealed DDB from the DDB disk space utilization /strike count (I have search CV bol but it doesn’t bring any search result)Or i’ll need to contact support to manually free up sealed ddb space. Do need upload CS DB for CV staging ? thank you

7
D
Byte
2 years ago
T
Bit
thospalmBit
asked in Self-Hosted Q&A
Our proxy ESXi hosts are reporting "Deprecated VMFS (ver 3) volumes found." warning.

Our proxy ESXi hosts are reporting:Deprecated VMFS (ver 3) volumes found. Upgrading such volumes to VMFS (ver 5) is mandatory for continued availability on vSphere 6.7 hosts.Our volumes on our HPE 3par and local are all VMFSv6. The prod ESXi hosts haven’t reported this warning. We cannot find these errant volumes.This comes up during VADP backups.VMware ESXi, 6.7.0, 17700523, Commvault 11.20.82I’m hoping someone else has suggestions or and explanation of this. 

4
Mike Struening
Vaulter
2 years ago
G
Byte
Gabriele PalumboByte
asked in Virtualization and Containers
VMware vRealize (ver. 8.4.1) missing VM after restore

Hi,When I perform a "full virtual machine restore" in place of a vm without first deleting the vm in the vCenter, the VM is recognized correctly both in the vRealize environment and in the vCenter environment.If, on the other hand, I delete the VM in the vCenter before proceeding with the restore in place, the VM is no longer recognized in the vRealize environment but only in the vCenter environment.Below is a screenshot highlighting the error: 

7
Mike Struening
Vaulter
2 years ago
M
Bit
Michel KolmanBit
asked in Virtualization and Containers
VMware Live Sync Direct issue

Hello community,I am trying to implement Live Sync Direct between two VMware environments. Both VMware environments contains it's own Vcenter Servers and local storage. Both VMware enivornments have a virtual MediaAgent with VSA agent installed.I’ve succesfully installed the blr drivers (VAIO) on the ESX hosts. I can configure Live Sync direct without any problems. When replicating the first VM I can see that a virtual machine is created on the target site with DR at the end as it should be. However after a couple of minutes I can see in VMware at the target site that Commvault wants to create the VM again. Because the VM is already there Commvault restarts the whole process again and after 8 minutes the same message appears again. I am using Maintenace Release 26 latest hotfixes.Any ideas?    

6
Mike Struening
Vaulter
2 years ago
G
Byte
Gabriele PalumboByte
asked in Self-Hosted Q&A
How to migrate client to a new Commcell

Hi, is there a way to migrate a client from one Commserve to another completely new?I do not need the history of the backups performed but only to keep the configurations, like subclient content. I tried in the Commcell console by installing a new Client with the option “fetch the configuration information...” but at the end it looks for an xml file "preimagemodefile.xml". Currently both the old Commserve and the Client are reachable via IP from the new Commserve.  

1
Mike Struening
Vaulter
2 years ago
C
Bit
CharlesKwanBit
asked in Self-Hosted Q&A
CV to backup single mysql database

I want to backup a single mysql db to CV, but the backup dialog window  doesn’t have an option for me to select which db to backup.It seems that CV will backup all the mysql databases from the db server.Can anyone help?

4
Mike Struening
Vaulter
2 years ago
H
Vaulter
Hongmo KimVaulter
asked in Self-Hosted Q&A
License move between two commserves

Hello team, I have two questions about license. A customer is going to introduce CV license 100TB and 100TB for two Commserves.But there is a good chance that a Commserve overuses the license more than 100TB and another Commserve only uses the license less than 50TB.For this situation, customer wants to be able to adjust the CV license in a flexible way between two Commserves.(In a nutshell, customer wants to divide the license quantity within 200TB by usage by themselves)So is there any flexible way to move TB license between two Commserves according to the license usage by themselves?Or should we do request the reissue to license team when it required? For VM10 pack license, "Protected Virtual Machines" and "Virtual Operating Instance" are all supported?Customer needs to back up the virtual machine using both agentless and agent manner. Thanks.

1
Mike Struening
Vaulter
2 years ago
H
Vaulter
HarshaVaulter
asked in Developer Tools, Integration and Automation
File Activity Anomaly - Threshold values

Hi Team,For trigerring of the File Anomaly alerts is there a specific threshold value for that. Or do we have any additional setting or setting that  we can mention a threshold value to trigger the alerts.Ex: Only when files modified or created or any activity are more then 10000, then only I should receive File Anomaly alert. Please let me know if we have any setting that we can limit this.

3
Mike Struening
Vaulter
2 years ago
J
Bit
JuanPaBit
asked in Self-Hosted Q&A
How to compare the jobs executed against those scheduled in Commvault automatically?

Hi, I need to make a monthly report of what was programmed against what was executed, does anyone have any idea how to obtain it? Regards

4
T
Vaulter
2 years ago
C
Byte
Commvualt Team ABBByte
asked in Self-Hosted Q&A
Additional settings and uses , can they be common for all media agents

Hello All,  We have couple of challenges to be fixed in the environment,  Aux copies:Aux copies are running sometime slow and fast and we are never able to achieve the replication completion as primary copies To reduce the data we chose to change from synchronous copies to selective copies of all full backups But still we have fallen behind copiesEnvironment:5 GBPS express route from dc to azure - which is a optimal bandwidthAll backups are routed to azure blob storage through the media agents in the dc Question:These below additional setting , can be applied in common for all media agents ? All these additional settings look like they are useful in achieving the benefits expected but looking for some thoughts before apply or is good to apply them on all media agents?DataMoverLookAheadLinkReaderSlots SILookAheadSimulatedAsyncIOThreadCount SILookAheadAsyncIOBlockSizeKB DataMoverUseLookAheadLinkReaderMaxCacheDBSizeMBUseAuxcopyReadlessPlus  

6
M
Vaulter
2 years ago
D
Byte
DarioVByte
asked in Self-Hosted Q&A
Update from FR16 to FR24

Hi, Given that I have never updated the commcell, I should update the current release v11 SP16 and bring it to service pack 24.What are the steps to take?Is it an activity that is done hot?Could my clients have problems?Thanks for your help 

1
O
Vaulter
2 years ago
No special characters
Byte
No special charactersByte
asked in Virtualization and Containers
Removing (filter) VM from subclient, keep data x months

If I add a VM to the filter list in a VM-subclient today, to stop it from being backed up, and we have 365 days monthly retention in the subclient storage policy, it will still be available for restore in june, right?Or do I need to create a separate subclient, with its own storage policy with retention details, add the VM to the subclient, run a full backup, and finally disable activity?

1
O
Vaulter
2 years ago
N
Byte
NisByte
asked in Storage and Deduplication
backup to disk and cloud

Hello everyone,i want to ask about commvault backup, can commvault backup to disk and cloud at the same time? thanks,Nis 

1
MichaelCapon
Vaulter
2 years ago
K
Byte
KavyaByte
asked in Self-Hosted Q&A
What are the Pros and Cons Clustered Media Agent or non cluster Media Agent

We are planning to deploy a Clustered Media agent so need more details on advantages upon configuring a non-clustered Media agent.

7
J
Vaulter
2 years ago

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