Commvault Cloud Topics

I noticed a VM names mismatch in the JavaUI and WebUI.VMs in the JavaUI sometimes have a different name in the WebUI.Commvault support says it is probably because of the additional setting on the CS: “https://documentation.commvault.com/additionalsetting/details?name=%22DontRenameVMClients%22&id=7490” Unfortunately, it is not documented on our end why this is set on this particular CS.I would like to remove it, but would like to know when/why this setting should be used.Anyone? Thanks.

Hi,SQL 2022 was just released this morning. Just wondering if it is supported by Commvault for SQL DB backup? https://documentation.commvault.com/v11/essential/143077_microsoft_sql_server_agent_system_requirements.html From the link the latest edition that is supported is SQL 2019 but it also said the page was last updated on Thursday, August 05, 2021. Kind regards,Boyi

Hey, When trying to browse one of the VM’s for restoring specific file I get the following error:[MsgId[0x0e0000f4][Failed to initialize browse request. Check Browse.log on CommServe for more details.]: [1] Args Pushed, [0] Args expected.  I found in other thread that if I add some keys maybe it will help.Problem is I don’t know where and how to add it :) Commvault version 11.26.35

Hello Community,11.24.43intellisnap for vmware has two phases:1. snap backup/snap copy2. backup copy I am planning to implement IntelliSnap for VMware backup to WORM storage (Azure container), and according to the Commvault documentation, the 'SnapCopy (Job-based retention)' feature is not supported for WORM storage.https://documentation.commvault.com/11.24/expert/9251_configuring_worm_storage_mode_on_cloud_storage.htmlActually, Job-based retention is set at the subclient properties level. If I don't set job-based retention, will both SnapCopy and Backup Copy be supported by Commvault for this scenario? 

Hello,  We get new license for Metallic cloud to extend our librarie, last week added the new license via webinterface without probleem. But the extra 100TB i dont see on cloud librarie yet. But if i run license summary report then i can see that extra 100TB added to the librarie. Librarie  I dont know if you can see the screenshot. 

Kubernetes etcd backup start.but no discoverd error. There's no place to set up a backup destination.   

Hi,One of our customer will get soon a NetApp Filer with Full Flash disks (SSD disks). They will have one volume in their NetApp system with more than 100 millions of files. I proposed to use NDMP backup type and configure the feature NetApp C-Mode Multi-Streaming Backups.But the customer is afraid that he will have performance issue using NDMP backups due to the high number of files in one volume.Any advice?Many thanks.

Hey guys.  I happened to notice some of my backups that were scheduled last night didn’t actually run.  I  installed them a month or so ago as part of a POC, but am now getting this error.Any ideas where I should look?

Dear All,We are facing low space issue on Media agent for DR backup.Error :- Error Code: [34:77]Description: A nonrecoverable I/O error occurred. Please check space available for database backup.Source: comvdb, Process: commserveDRPlease suggest !!

Hi, we have User Group with a custom role. This Users in the user group cannot see the Button ‘Equivalent API’ in the Command Center when they start a Restore for example.As a Admin with master role assigned it is possible to see this button.Is there a specific permission which I can add to the role? Kind Regards

Hi! sometimes we have to install custom packages on Linux VMs because the installation from the CommCell is not working. (idk why). We copy the custom package on the Linux VM and executing the ./cvpkgadd binary. The installation interface starts and everything is fine. Now, I’m trying to do the same thing and only get this message:root@srv /tmp/cvmedia/unpacked/pkg # ./cvpkgaddUsing update installer /tmp/cvmedia/unpacked/pkg/linux-x8664/LooseUpdates/CU3/linux-glibc2.3-x86_64/installer/newinstall.gz running as /root/.gxsetup/cvpkgadd/newinstall:root@srv /tmp/cvmedia/unpacked/pkg #I used 11.20.32 and also 11.20.3 (downloaded from the CV website)I tried it on three Ubuntu VMs.Any idea?

IntelliSnap support for ubuntu 20.x with HP3PAR storeserv storage array. If yes does it will cause any harm to data while doing testing of backup.

Hello! I’m trying to restore some data from old tapes. The tapes were recalled and are in the tape library. When I try to do browse and restore on a particular job, I get “unable to find/get index cache for ….”. To confirm, cataloging tape should update the index, correct?

I have a new Dell Poweredge R750 sitting in a box with SSD RAID BOSS and 12x18TB NL-SAS on a H755 RAID controller.It's going to be running Windows Server 2019 or 2022 and will be a backup server holding both Commvault and Veeam data.The server will boot off the SSD BOSS and the NL-SAS is purely backup storage.At a PERC level I expect I'll go with RAID6.At a the Windows level I'm not clear whether there are IO benefits splitting it out into lots of small (5-10TB) volumes (which are all sitting on the same physical RAID) or whether to keep it simple and have one or two large volumes and segment data using folders.The current disk library is sitting on a pair of older Windows Poweredges with around 12x4TB mount paths which need migrating to the new hardware.Unless there’s a real benefit I’d sooner have a single large flexible Windows volume with 12 subfolders for each mount path than be messing around creating 12x volumes.I presume there

I’m fairly new to Commvault, and I’m responsible for our SAP for Oracle backups.  I am going through our systems and I’m trying to determine what the benefits/tradeoffs of a “Selective Online” vs Full Online backups.  There isn’t much data about what is/isn’t backed-up between the two options, if any. We currently run one full backup per week and arclogs run every 15 min to 1 hour depending on the data/usage.  We backup to disk with a secondary offsite disk aux copy and Metallic aux copy.  No tapes.Thanks!

Hi Guys, During an Azure VM Restore I noticed the VMs post restore gets powered on and shutdown even after the “Do not power on the virtual machine post restore” option is unchecked while restore. Why it happens ? Is it specific to Azure VMs only or this is same behavior for all the VM restores. Regards,Pank1988

Hello Commvault community,I come to you to consult if it is possible to have the role of VSA proxy and IBM i File System proxy on the same server, to backup VMware virtual machines and AS400.Thanks for your attention and support!

Hi,i try to backup my Sharepoint 2013 server. Last backup runs on 21.12.2022.Now if i try to browse to file agent or sharepoint agent i get this error like at the attachment.Commvault version is 11.28.44.Other agents works fine.Any idea why i can’t get access?RegardsDennis 

Hello, Someone working with commserver on REL8? What is your expirions with? Any procs and coins? Atm our Commserver is on WIN2016 and we want to migrate to REL. Our MA's already installed on REL8. Thanks!

Hello.  I upgraded commserve v11sp16 to v11sp20 but, v10 client connection failed after upgraded If the client is v10 when the combo is v11sp20, is it not compatible?

Hello Commvault community,Regarding the use of DASH Copy, I have the following question: If the MediaAgent where I store the primary copy is unavailable, can I recover with the copies I have on my backup site? Taking into account that the secondary copy only transfers unique data blocks. Thanks for your support!

When setting up the live sync two of the nine databases show in the General tab of the SQL Live sync options, on the primary server.  The backup server has all but one show in the SQL live sync options.  What would cause the databases to not show?  These servers are identical with the same versions of windows server and SQL running on them.  I need to have all of the databases replicated to the backup server.

Hi guys,I have a customer that is asking me to change the two parameters described in the image (IP address) to the hostname of the server with CommServe role, is this possible?  

Hello CV community, I hope your day is going well. I am new to Google mail support on Commvault. How do you identify an individual google mail account that is causing a job to complete with an error?  I checked all the tabs of the job to no avail.  I checked the log file but it does not list an Gmail account name.  Thank you in advance for your assistance.     

Hi,we have updated to Commvault 11.28.44 and i have some questions….​​​​​​When i wants to create a Exchange classic maibox backup i get the message that it is not supported. Is it possible to create a classic mailbox backup?In my old version 11.20.xx this works for me.I made a mistake on my Windows Media Agent i i delete the subclient DDBBackup. Is it possible to recreate it? On my Windows Media Agent i delete the “Virtual Server” Object in the Commcell Console. Is it possible to create it?Thanks and regardsDennis