Commvault Cloud Topics

Hello. I’m trying to configure an Oracle Cloud Infrastructure Object Storage but it’s showing this error: I already put all the information required to configure, such as: Service Host, Tenancy OCID, User OCID, Key’s Fingerprint, PEM Key Filename and Bucket. What do I have to do to solve this problem?

Hi, A customer has a CPU constraint server with PostgreSQL DB running. DB is approx. 96GB in size. Dumpbased backup took 5h30m which is a very long time to backup 96GB of data. Commvault by default is using pg_dump with -Fc parameter which compresses backup by default I’m not a DB admin but as far as I know postgreSQL compression is very resource intensive. Is there a way to run PostgreSQL dumpbased backup without pg_dump compression?

We initiated a move a mount path operation on our cmvlt environment,but it seems that is stuck somehow .There is no other jobs running in that moment for this media agent.Also we can see that   all the data seems to be already copied.We see Estimated Total Data Size:1.65 TBSize of Data Copied:1:65 TBare the same It is like this for 1 day and some hours 

I just enabled DDB verification system created schedule policy .Estimated completion time of DDB verification for some of Dedupe Stores is like 20-30 days .Should i disable ddb verification schedule policy as i can not allow running verification job for 20-30 days ?Also , is it worth running ddb verification ? if yes , Why ?Will it create any impact to backup jobs as its consuming many streams ?Also , should i consider switching from complete verification to quick verification ? what is major difference and benefits ?Regards, Mohit

Hi Community , Does Enabling Ransomware Protection on a windows MediaAgent CV feature make my disk library and backup copies immutable ? Do we also need WORM enabled primary or secondary copies even after enabling this CV native feature for full proof ransomware protection ? If yes , what is the use of ransomware protection feature ?Regards, Mohit

Hello Dears, i have AIX server which act as file server for invoice application that saves millions of invoices every monththe directory which contains the invoices, the directory structure is consists of such directories stands for the year/month/day structure such as dir > 2021 > 01 02 03 04 05 06 07 08 09 10 11 12  and 01 has directories for days and etc i configured the directory to be backed up as synthtic full and daily inc but the jobs are failing in the scan phase due to the huge number of files and folders i tried to create multiple subclients to minimized the scan window but still has the same issue, scan phase takes long time and fail in the end while directories other than the invoices is working normally.  appreciate to enlighten me with a solution or another backup starategy that will help to fix the issue and reduce the backup time. also, appreciate to advice if i increased the network agent on subclient le

Hi Team, I have try to tack the backup of the SQL always on servers But backup job are failed with below error"Failed to create SQL shadow for database" Also we have checked with inside server there is no error messages related to VSS Kindly help us on this issue

Hi I have just upgraded an Commvault to 11.26.40, and I notice that there was two schedules for “System created index cache load balacing” And when I am trying to delete the double schedule, I am getting this error: How can I delete this schedule? I am logged in as the administrator.Thanks in advance!​​​​​​​

Hi Team,Customer has asked me about Azure Stack HCI backup recommended volume size. He sent me a link to MS docshttps://learn.microsoft.com/en-us/azure-stack/hci/concepts/plan-volumes Customer is concerned about planning for volume sizes of VMs i.e. 2x10TB vs 1x20TB vm disk.So the question that remains is: does Commvault use Hyper-V RCT API and/or ReFS block cloning?Can I advice customer to go over 10TB vm disk without hurting performance? 

Hi, We are configuring a Cloud Library as the Export Destination for Disaster Recovery (DR) Backups.So whenever we take a DR Backup, the metadata is exported to our Cloud Library.However, the CommServe has no direct access to the Cloud Library, it must connect to the cloud storage through a proxy server as explained below:https://documentation.commvault.com/v11/expert/9171_setting_up_proxy_server_to_access_cloud_storage_library.html I am wondering which port should we use in step “8”, because using random port number doesn’t work.Do you have any idea? Best Regards 

Hello All,We are planning to move the DDB and Index cache to new cloud media agent from old cloud media agent and then we would like to rename the new media agent with the name of old media agent name.In this scenario after the DDB and index migration I should power off the old cloud media agent and reinstall the new media agent with the old cloud media agent name, this is what i feel would be the best method.or this can be done differently, Any suggestions?RegardsAnanth

HelloCan anyone tell me what the unit of measure is on the report “Backup Job Summary Report” ?  The columns I need clarification on are all the size related columns. Size of Application     Data Transferred     Data Written     Data Size Change    I assume they are in bits or maybe bytes but I cannot find the answer for certain.   Also, does anyone know which API endpoint I could use in place of this report? Thanks    

We encounter problem whereby core files generated in /opt/Commvault/Base64 and causing full space in /opt in

Dear Team , we are checking the possibilities to configure CDR  in Linux environment , let us know is it possible for Linux operating system ?  RegardsAtul Chitnis  

I have noticed when Auxcopying my Oracle logs and databases that the Auxcopy job sits at 99% and then copies a number of streams, goes into a waiting state and the select another bunch of streams. Can someone advise how the running Auxcopy job selects which “jobs to be copied to process” and whether there are any settings we can make to reduce the waiting state between selections. (Please note I am not asking how to mark jobs to be copied, but how the running Auxcopy selects the marked jobs)

Hi,My customer having issue with hyperv backup. There is a lot of vm with left snapshot/checkpoint after backup completed. Hence there is a lot of avhdx disk cause the storage full.Microsoft said that backup should be doing the merge/delete after backup completed. From my understanding it should be hyperv do the merge/delete since it is hyperv checkpoint, Commvault only give instruction for hyperv to delete/merge it.Anyway that we can do backup without checkpoint?

After upgrading our Commvault environment from 11.26.35 to 11.28.18 we have problems browsing mailboxes. We also don't see any teams or sharepoint sites.When I browse a mailbox, the following message appears in the Commcell Console: "A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host failed to respond." On the Command Center I get the message: "This operation may take a long time. Please be patient."I suspect there is a problem with the CommServe DB, because we have a warning that the Commserve database tables are too large (8.52 GB) I have already run a DB Full Maintenance job what not solve the problem.The backup jobs that night ran through without error messages. Thanks for any help.

Can't get database backup historyPS C:\Windows\system32> Get-CVSQLDatabaseBackupHistory -Name test -ErrorAction SilentlyContinueValidateResponse : Status: ProtocolErrorMessage: The remote server returned an error: (500) Internal Server Error.ErrorMessage: RecommendedAction: At C:\Program Files\WindowsPowerShell\Modules\CVPowershellSDK-master\Modules\Commvault.RESTSession\Commvault.RESTSession.psm1:410 char:17+                 ValidateResponse $response $output $ValidateProperty+                 ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~    + CategoryInfo          : NotSpecified: (:) [Write-Error], WriteErrorException    + FullyQualifiedErrorId : Microsoft.PowerShell.Commands.WriteErrorException,ValidateResponse INFO: Get-CVSQLDatabaseBackupHistory: backup history for database [test] is not availableInitially, using the CVPowershellSDK-master module, the Get-CVSQLDatabaseBackupHis

Hello everyone,I need to configure two additional jump servers to open the netx.jar file and access the console.The Commvault infrastructure in place has separate servers for Commserve, Webserver and MediaAgents.Using the 'Port Requirements for Commvault' documentation page, I already opened the following ports :- Jump > WebServer. TCP 80-81-443- Jump > CommServe. TCP 8401But it seems it's not enough to have this properly working.SSO is not properly recognized, and none of them is going to the point of opening the console.I'm probably still missing a few ports. Could you please help me pinpoint which ones are still missing ?

Hi All, we are running vsa backups ( vmware ) with indexv2 . During all synthfull backup jobs ( running every week ) we get for each vm an index restore job.  Operation Type: Index RestoreiDataAgent: CommServe ManagementJob Started From: Native Application InterfaceJob Started By: System The job restored 0 objects I checked alle index reports and health reports but found no error.  Do you have an idear what happend here ? 

We are doing an Active Directory backup on a daily schedule.Though all objects seem to show up in a restore window with the latest timestamp, the Microsoft tool>repadmin.exe /showbackupshows old timestamps, as if there has never ran an AD backup.Has anyone else encountered this discrepancy? Is this by design or a misconfiguration on our side?Thanks for any suggestions.Mark 

HiIs there a way to assign Virtual VM’s to a ‘Null’ subclient so theyDont get backed up and Dont fall through to the default subclient I could use a subclient with Activity disabled, but that raises a second (smaller problem)  The other option (But it doesnt seem to work) is to have a Wildcard filter all VMs for a “Null’ subclient , but a single wildcard is not possible, but creating a few regex [a-z]* OR’d with [0-9]* could work 

Customer/Partner needs to migrate Oracle VM (OVM )  from Oracle VM to Vsphere ESXi. 1. Since Commvault doesn’t support cross platform conversion from OVM to Vsphere , can we take the full filesystem + system state backup of the OVM ( not vm image or intelligent snap ) and use virtualize me option to restore it to Vsphere ? 2.  When we use virtualize me option to take backup do I need to take one single full backup as a single Job, or can we take a Full backup earlier ( few days before ) and take a incremental backup on the  actual day of cut over and execute the restore. Does virtualize me supports a full + incremental backup taken by two separate backup job in different time to allow restoration . If yes this will help us to take a full backup earlier and use a quick incremental backup to reduce migration time at the actual cut over day.

Hi AllI have a central vCenter that manages multiple Sites, hosting their own ESX Servers, Storage and all. We operate a dedicated MediaAgent in each of these Sites as well as one or more VMs acting as vProxy/FileBrowseEnabler. So far Backups go entirely through the MediaAgents as they are the only ones able to communicate with vCenter to query Inventory and manage Snapshots. Now we would like to utilize the vProxy VMs as dedicated Worker Nodes, reading and processing vmdks and co. When I add them as access nodes they either are not used at all or cause errors as they cannot (and shall not) communicate with vCenter.We’d like to have the MediaAgent as Management Node only and the vProxies doing all the work. Devide and conquer in a way. Any way to specifically mark or lock down which tasks a certain Machine can execute on a given Subclient or Instance?Running FR24, considering upgrade to FR28 if that makes a difference.Thanks,Stefan

Hi,Sometimes during deployment on Linux machines installer fails to start. Sometimes after some digging I can chase it down to noexec policy on /tmp and/or /home directory. There is a way to change default tmp directory using push installation, there is a unixTempDirectory property in xml file passed during silent installation, but is there a parameter I can pass to override this during local, interactive installation using cvpkgadd?