Commvault Cloud Topics

Hi,new egde clients have enabled ‘extend storage policy retention’ by default.Questions:Where can this default be disabled (globaly, for new clients)? How can all clients with ‘extend storage policy retention’ be listed (e.g. via SQL or Rest API query)? How can this setting b disabled via script (1.400 clients affected).The commcell is on 11.20.Thanks, Kay

Hi everybody, I have the same problem since update hfp53. I cannot push the network configuration to my clients.could you solve this problem?Thanks!

I’ve configured a Lustre File System backup using 5 data nodes.When creating the subclient, I can specify the reader numbers I can use.Once the sublclient is created, I notice that the option to change this is disabled and it selects the optimised reader option. We have a POC environment that has the option to change the reader count.Is there a way I can configure this setting so I can make changes as I need to?

Hello,Our organisation is looking at start using Bitlocker on servers.I suppose commvault agents do support backing up drives with Bitlocker enabled.Any specific recommendations regarding it?BRHenke

I just want to ask a question regarding a SAP Hana log (point in time) restore.It’s an in place restore, from point in time selected.Does the entire DB need to be restored (as I’m seeing) prior to the logs being applied?Thanks so much.Mauro

Hi, can you please just confirm to me that if Im doing backup from azure VM and I will do a commvault restore complete virtual machines to azure but I would like to keep also the original VM:clear in place restore box set up new name for the restored VM rest can be as default after restore I will have also prod server and also the restored serverThank you!

This could be totally unrelated; however recently we upgraded our Commcell to 11.22.17 last week Thrusday; we pushed the MediaAgent and client upgrade this week on Monday; we are seeing increase VM level quiescing warning across  different customers; the only change that seem to have happened is upgrade of Commvault VADP proxy; I know quiescing process is outside of Commvault; and we are asking customer to check their VMWARE environment however it is a bit wired that this issue started occuring after the change we made at the proxy

Question:Does anyone know how I can resolve this issue ?Error [By SMTPClient: Exceeded storage allocation. The server response was: 5.3.4 Error: message file too big] encountered while sending email for report [C:\Program Files\Commvault\ContentStore\Reports\JobsinStoragePolicyCopiesReport_8492_1994426_1832_1625659225.html] for job id [1994426].  

Hello,I have a daily schedule (daily 21H and full Synth on Saturday at 22h) that is use to backup file system inside VMs and also backup the VM itself via VMware snapshots (san transport mode)Can I use the same schedule to backup via VMware Snapshot and also data inside the VM at the same time ? Thanks  

Getting this message when trying to browse / restore from a specific full backup.  There are several in a row that are affected.  Backups before and after this group are fine.  Any direction on how to fix this and find out why this happened?

Hi!Commvault FR 11.20.    We’ll be upgrading to FR 11.24 in the Fall.    We’ll also be standing up new Media Agents, with new DDBs.   Is anyone aware of a write-up on DDB Version 5?   All I can find are references to upgrading from DDB Version 4 to Version 5 (though it doesn’t tell you how to identify what version you’re currently using).  https://documentation.commvault.com/11.24/expert/134342_upgrading_deduplication_database_to_v5.htmlI also can’t find any references in it in the release notes, though I think it first shows up in FR11.20.   It appears to be far more scalable than previous versions.   I just want to read an explanation of how it works.  Thanks!  

When attempting to populate a review set for a compliance search, we have noticed when the information management job is ran the CIServer directory of the search node expands, to a point as to where it fills up the OS drive and fails the job with the error code 19:1109. Is anyone aware of what this directory is for and whether we can move this onto another drive?  Kind RegardsJon

Hello,I am trying to create a VMware pseudo client for VMware in a firewalled environment but after entering the credentials and click on ok  “validating credentials” it takes a long time then “Failed to validate Virtual Server credentials. Please check input parameters and try again.”I have opened all required ports between MA and ESXI/vcenter according the matrix flow.https://documentation.commvault.com/commvault/v11/article?p=32026.htmtest also with administrator@vsphere.local and it is the sameany logs I can check ?

Hello CV Community I am now worryingly getting the following error on my month end backups to Cloud.  Below are the two different errors.  Has anyone come across this before.  support are recommending to run data verification jobs on the partially copied jobs.  However these jobs run in to days rather than hours and my aux copies are falling further behind.  Any help would be greatly appreciated. Kind regardsTonyQ 

I have a couple of clusters that are failing to backup, in both cases the remote nodes are syncing good.I can browse to the cluster drives but not able to back them up. Question: What are the possible errors of logs to look at specific to the cluster backup      

Hi all,in the jobs review for the storage policy I can see that all jobs are triggered under User Name "admin". Now, I need to change this to username "backup".Is the workaround "Transferring Ownership of Entities" (https://documentation.commvault.com/commvault/v11/article?p=95233.htm) the correct approach to change the User Name under the backup job is triggred? 

Hi all,please make me the topic of inline copy clear. I understand, that if primary copy fails, secondary copy (aux copy) fails as well. However, if for some reason the storage for the secondary copy was not accessible and secondary copy was not able to carry on, what would be with the primary copy?

Hello everyone,I’m curious to know how many media agents you guys are running for your backups? I have about 300 VMs + fileshares where I have daily, weekly, monthly and yearly jobs running from a specific media agent.The server fails from time to time due the amount of information that goes through it, a reboot would fix it and all the jobs would continue without a problem. I’m aware that I need more servers dedicated to act as media agent but I do not know how many I should have and the specs they should have.The media agent has the following specs: 2 CPU: E5-2670 v3 @ 2.30GHzRam: 256 GBA support agent mentioned one time that he saw some org having 10 servers acting as media agent only to run half what we have. It sound a bit overkill to me and I believe the specs of their servers may have been worst than what we’re currently running. So, how many media agent are you using in your org? What are the specs for

This was a great post and I’m glad things are changing, but I would like to request one more improvement: can we not have the MFA secret key emailed?Email has a tendency to leave a trail all over the place. A copy can be grabbed from a relay, a spam filter, a deleted bin or even in a company-policy-mandated permanent archive. So if an admin’s mail-enabled domain credential gets hacked and that account is used to administer CommVault, then it just takes a quick search (maybe in the admin’s own inbox) for “CommServe Administrator just doubled your safety” and now you have the MFA secret key. Keep in mind, it’s been shown that attackers are inside company networks sniffing around for a while before they make their attack.The MFA secret key should be displayed to the end-user via the CommCell Console (ideally in a QR c

I’m pretty new to the whole Commvault backup software, so please bear if I’m asking a stupid question.We have a lot of storage policies which we aren’t using anymore for new backups. But these policies contain still a lot of backup jobs until their retention expires. So I wonder if it is possible to either copy these jobs to another policy so that we can delete the old ones, or if it’s possible to merge storage policies somehow?Thanks

One of the things that is going to blow up here in my company soon is some jobs are taking over 24 hours to backup x amount of data. the clients which have huge durations are usually windows or linux file systems with variences of data being backed up from 2 TB to 8 TB+.  My systems and networking department don't like to help unless all evidences point to an actual problem with either the network, or the server itself that is causing the latency of duration. Is there an easy way on commvault’s end to point out that “this client is running at this x GB/Hr, compared to when it was X GB/Hr” and prove that its not the backup software is causing the issue? I know when a active job runs it shows average throughput, and when double clicking on the job id it shows a percentage (Read: X%, Network X%) but I don't know if that's showing the percentage of what's causing the job s duration or what its trying to show. I want to avoid tidious work of going back and forth with my dep

Hi.  We have a complicated setup where we are using a Topology Group to send data between Media Agents through a Firewall and Proxy.  Once the data hits the Firewall all data is forced into 2 tunnel ports.In addition to this control we would like to reduce the number of source ports being used so that these can be monitored for backup flow.  Currently using the Dynamic Port Range 49152 and 65535 does not allow us to do this.Is it as simple as forcing all data traffic into the tunnel (8403 by default) and if so will this create a bottleneck.Thanks, Andy

Hello All.A customer is running IBM Netcool for monitoring of current infrastructure and applications. They made mention that Netcool is making use of webhooks to receive alerts and notifications.I am not getting any results around Commvault’s configuration of webhooks.Does anyone have any information if this is available and how to configure it? Much appreciated.Ignes 

We want to upgrade to Windows 2019. Are there any know issues when upgrading operating system to 2019? We are currently using Windows 2012.

Hello Commvault Community, My client after updating to the latest version of HotFix 11.20.53. Client began to observe critical events in Event Report. (screen)The problem is that the event description says about a failed to push Network Configuration attempt for Client - no information about which client. There are more and more events, and we don't know where to look for the problem. Is the problem global and threatens the environment and the jobs working with it? I recommended my client to do DBmaintenence - full, I am waiting for the results. I am asking for help and possible indication of where to look for the cause of the problem / how to solve this problem.ThanksRegardsKamil