Commvault Cloud Topics

You may have heard or saw news that Microsoft will be deprecating Internet Explorer 11 to work with M365 apps and services on August 17th 2021, and full deprecation is slated to occur in 2022, due to the changes in web standards and availability of modernized IE/Edge browser.   With this announcement we have decided to also deprecate support for Internet Explorer 11, and focus development/testing efforts on modernized browsers that take advantage of and accelerate many of the technologies that go into our Commvault Command Center.   Leveraging Internet Explorer 11 in FR24+ may provide a degraded experience, so we recommend modern versions of Edge, Chrome, Firefox, and Safari when accessing Commvault Command Center

Hello, my aws backup jpb is configured like thisI am using intellisnapand I have selected the instances from By Region      Backup runs fine and also backup copy. now I want to change the content of the subclient, I do not want to use the default By Region  selection but By tag Can I remove all content, then select By tag and click on ok ? or is there some procedure to follow ?I know

When adding an instance to the RAC database in commcell console, there is a popup “name conflicted with the other instance” How can I find out which database is already setup with the instance. Ralf

I have a Physical server running server 2016 and got the question to restore that server to a earlier state. Does anyone know how that is done in Commvault ?The server has full system and data backups. I know how to do VM restores but restoring a physical machine was never done.The restore should be done on the same physical server. Is this even possible ? 

Good afternoon everyone,As it says in the title, my problem is that when creating an index server to configure online Exchange backups, I assign a client with Index Store installed, but when accepting it remains loading for a long time to finish skipping an error for the 20000 that seems not to be working, it is a laboratory that I have set up so the Windows Firewall I have it disabled and I do not know well what this problem may be due to.Possible solutions? I am beginning to despair as I do not stop testing but nothing.Greetings and thank you very much in advance. 

Hello,since we installed the SP23 Hotfix 7 on our commserve we have the following problem.After wie make a “Database Online Full Snap” on our Oracle-ASM DB (Linux-Server) the Snap-Job delete the SPfile. No chance to restart the DB.Why ? RegardsChris 

We are trying to move a mount path to a new media agent, but it’s failing ever since we stopped the job. The disk became full resulting the data migration job being stuck for weeks, so we stopped the job and freed up space. However, every time we try to restart the mount path move it fails.We did the following to troubleshoot:Run disk defragmentation Verify disk and mouth path are online Validate mouth path Verify no disk maintenance task is running General sanity checks The error that we get is:Move Mount Path Job Failed, Reason : The mount path is under maintenance and hence cannot proceed with the move operation. Source: <MediaAgentName>, Process: LibraryOperation Can anyone tell how to fix this error? How do we get Commvault to see that the disk is not in maintenance mode?

Since noon on Saturday (May 15), my Disaster recovery Backup admin jobs have been failing with this error:Error Code: [34:85]Description: CommServeDR: Error Performing Transfer: Error : [Failed to initialize with Commvault cloud service, The service may be down for maintenance.].Source: inf-srv57, Process: commserveDRIs anyone else having issues with the CommVault cloud service?Ken

Hello, guys.I currently have a client who is running on Redhat Linux Enterprise 8.3 and currently running agent 11sp17 and they seem not to be compatible. It keeps saying “nfs directory cannot be found”. What’s the latest version that can work with it? Or an alternative thing to be done to solve the problem.

Hello,I would like to retrieve all Domains and Organisation External groups using the qCommands.I tried to do it using the following procedure but I can only retrieve the CommCell User Groups and not the external one:https://documentation.commvault.com/commvault/v11/article?p=8261_1.htm Do you think it is possible to retrieve the configured external groups using qCommands or it is possible only using the API request “/UsersAndGroups” ? Thank you in advance for your answer. Regards,John

I’m trying to configure backups for our users migrated to OneDrive for Business. When trying to add OneDrive Users to CloudApp subclient, I can discover them manually but selecting a user and then clicking OK does not add them to the Content list. https://documentation.commvault.com/commvault/v11_sp20/article?p=30230.htm

Hi!For different reasons I need to move On-prem Exchange mailboxes from one DB to other.I use intelliSnap backup so when I need to restore, first I must knew in which DB the mailbox is.My question is: if I need to restore, for example , an  email that was deleted before migration, in which DB I must look for it? The original when the item was deleted or the actual?Thanks

Hello,The customer has 300Tb licensed, and bought 1 more license of 338Tb, how do I apply the license? 

how to modify the Mail Address in the Notification for sendlog.Whenever we tried to initiate the send log by default mail address are getting displayed.

Hi, I have created a custom report showing the backup job summary and defined a custom date format for the starttime.But when the report is exported/saved to CSV the date format aren’t used. it uses US date formatHow to fix this ?

Hello,  I have a question about how to backup and restore physical media agentsfor example, I have actually 4 Unix physical media agents with no deduplication (handled by storeonce)On the subclient I left the default to backup all content (maybe I need to exclude some folders ?)  for restore I have found this documentationRecovery - 1-Touch for Linuxhttps://documentation.commvault.com/commvault/v11/article?p=116195.htm Is it the good way to recover a physical MA that crashed ? another question, before when I click on help button in the dialog boxes I was redirected to the good page with all explanations, now all links are broken. Thanks !      

 We have a client that the software was uninstalled, the Commvault folder remains.I am performing a reinstall of Commvault software but before that. I changed my client name to 0001_old and clicked ok and pushed the network configuration The client name reverted back to the original client name  0001Question: is it normal for the client name to revert back to the original name when doing a push network configuration.   

Hello Team,I am trying to Set Up Alert Notifications to Save to a Local Drive in text document.Link to the documentation:https://documentation.commvault.com/commvault/v11/article?p=5405.htmI have set everything as it is described in the documentation but seems to not working at all.After the setup we have some failed backups, but nothing in the directory where i set to go the files.The configuration is at follows: All Clients, All Agents, Notification criteria is only Failed and skipped jobs. I have set the local directory where to be saven the file, interpersonate the user, token  Alert: <JOB ID> Status <STATUS>. Everything seems to be set as expected but still not received any file in the directory.If someone have some similar configuration could you please share with me ? Th

Hi, I’m actually setting up this feature at customer sites, It’s working fine for now, but I have a question regarding enabling this feature on a subclient with hundreds of VMs ?Is there a way to limit the number of concurrent VMs, to do X amount VMs concurrently until there are done ? To limit resource usage on the ESX Hosts. I tried the option Use source VM ESX to mount or to use a Recovery target option to limit the number of VMs to X but ?

Hi fellas, Anyone has any idea about below messages in the cvfwd.log ?I can access mutually over the 8400 port. However, check readiness and Content browse get an error. 2128 2298 05/18 11:26:45 TN:00002 ######## ERROR: cvfwd_send_stop_tunnel(): Gracefully stopping tunnel (DYNAMIC control tunnel from "client" to "media agent" via (x.x.x.x, x.x.x.x)) due to remote side request2128 2298 05/18 11:26:45 TN:00002 ######## ERROR: cvfwd_reset_tunnel(): This is a control tunnel. Deleting all extra tunnels.2128 2298 05/18 11:26:45 TN:00003 ######## ERROR: cvfwd_reset_tunnel(): Ungraceful termination of DYNAMIC tunnel from "client" to "media agent" via (x.x.x.x, x.x.x.x)2128 2298 05/18 11:26:45 TN:00004 ######## ERROR: cvfwd_reset_tunnel(): Ungraceful termination of DYNAMIC tunnel from "client" to "media agent" via (x.x.x.x, x.x.x.x)2128 2298 05/18 11:26:48 TN:00005 ######## ERROR: cvfwd_send_stop_tunnel(): Gracefully stopping tunnel

Hi Guys, I need your help. I have deployed a new FREL (VMware FR20) in the Customer’s environment. During Live Browse operation I am getting the following error.  Browse failed due to error while mounting virtual machine: FBR mount failed: Caught Exeption [][664][CvBlkDisk::waitForDeviceReady]:[Device FBR_2030087400-5005c102-1b7-2dcd=5495-25226756bafb-1 is not ready to mount] (CV .0x5). It doesn’t matter which virtual machine I choose.Any ideas?

getting error in Commvault configuration only,  

Hi,Is there any way we can export the data we have in the Client Computer Groups from the Java Console   ?  Copy/Paste does not workIt seems that Client Computer Groups aren’t implemented at all in the Command Center ?Thanks 

I’ve checked BoL and the “add data set” section shows “advanced” but not “computed column” option.When creating/editing a data set and selecting “computed columns”, the prompt text says “#Data of the data set is present in data frame with name data.#You can return dataframe or individual vectores and it will be added into the data set.”I’d like to compute a column based on two columns that come out of “EXEC Lic_CUR_GetLicenseUsage 29” (part of the license summary report but cannot find any syntax.

Hi all, I’m trying to follow this process Maintenance Advantage Customer Support Portal - Articles - Article Details (commvault.com) to install the v9 SP10a software on a Win2K SP4 server. in a V11 CommCell. Additional setting bIgnoreCommServeVersion has been added to the registry of this client and the v9 SP10a DVD mounted on the server.After running Setup, I get as far as setting the CS and client name and specify comms is through a proxy. Error message is presented as below.  I was able to dig out some logging after manually creating C:\Program Files\Commvault\Simpana. GalaxyInstallerErrors.log returned 1984 1564 04/14 17:44:27 # QInstaller PRECFG   ERROR    GetFire