Commvault Cloud Topics

I have upgraded the commvault service pack on media agent from SP 18 to SP20. it is upgraded successfully and i can see on process manager. but it is not updated on Comcell console even i have reopen console multiple times

I've had multiple instances of duplicate client computers showing in the Comcell Console when using an In-Guest agent and then later including the VM for backup. Whilst I know (and have successfully) merged clients to remove the duplicates i would like to understand  how Commvault decides when a discovered VM is the same as a client that is already discovered/configured for backup in a different way (ie with an installed agent in the guest).Thanks in advance. 

Hi,I am running FR11.22.12 and when I run REST queries against the ‘performSearch’ REST collection (as per Filter Based on Custom Properties (commvault.com)) I immediately get the following error{    "currCIEngineType": 3,    "rawQuery": "",    "errList": [        {            "errLogMessage": "Search preparation failed.",            "errorCode": 3008        }    ],    "proccessingInfo": {        "totalSize": 0,        "totalHits": 0    }}The Commvault Logs return HTTP code 200 and and there are no errors appearing in WebServer log at Debug 10.  However, when I

Hi,I am checking out Commvault ‘Analytics’.First remark: I don’t know *** about that.One of the reasons is also because I don’t see many posts about that, so I think it’s not used a lot. (this is the first Analytics tag :p )That said, I have a question regarding that, and I apologize for the end-user question :) (no, couldn’t find it in the docs).within Commvault Analytics webconsole, I created an object (cube?) within the File System data source, and Commvault did crawl the data.If I open it, I get also the data...great. So far so good Within that view, I get the data that I wanted.My question: how do I export this to CSV?When looking in the docs, I only see that export for the “file analytics” & “email analytics.

Please can someone point me in the right direction to the log file which contains the information on the Failed Folder on a File System backup.The backup job shows as completed successfully however the Failed Counts show as 1 Folder 0 Files. Thanks

Hi There.On an MSP Environment where tenants' servers communicate with the backup infrastructure via cascading gateway, where would you place the Exchange Index Server required for Mailbox backup knowing that:The Web Server located on MSP environment needs to communicate with the index Server directly (not sure we can via gateway proxies) Does the index server require to be on the Tenant Domain? Can it be located on MSP environment and still manage indexing of an Exchange Server located on Tenant network and/or on O365 ?Thanks Abdellatif 

I have question about how to perform clean Dedup Reconstruction. What is de first stap do you take? Do you need to mark disk libary offline for Maintance mode first?When the Dedup DB reconstruction running what kind of jobs can interupt the proces?  In my situation MA got crashed and after the crash started restore and then after restore automatic Dedup DB reconstruction. Sometimes is going wel but like today in the middle of the add record phase its failed with error: Unable to communicate with Auxiliary Copy process on MediaAgent. All commvault processes on the MediaAgent where running. After the fail i stopped all processes on The MEdiaAgent en did restart. After restart the restore started again. 

Hi community!I have faced the error like this recently:Failed to recreate OFM snap; Continuing with live data only, error=0x80070306:{COpenFileManager::CheckAndRecreateShadow(118)/W32.774.(One or more errors occurred while processing the request.)-Maximum OFM snapshot retry count reached, RetryMax=3} The job was configured to fail if the VSS fails. But the job finished successfully. Looks like smth. blocks access to the files included to the VSS snap. Did anyone see the error like this? Thanks in advance! 

Hi, We are currently implementing Commvault, transferring from TSM, and Teradata is part of this. The plan was to use the Commvault Workflow integrating with the arcmain utility.arcmain is going end of life and customer will update to the new dsa integration for exporting (backing up) data. Is there any plans from Commvault to provide an updated workflow for this any time soon./Patrik

A Windows file backup subclientis configured:Content: J:\Filter: J:\HomeFilter exception: J:\Home\**\KeyFilter exception is not backuped. What could be the cause? Thank you.

What type of direct attach storage array do you use?

Hi all,Is it possible if some explain the process of committing chunks to lib and signature in ddb. I read somewhere that chunk will keep on noting all data blocks even it is repeated. Actually m confused with that statement . Might b my understanding is wrong but need help to understand exactly when ddb signatures will be committed to ddb and when will chunk will get committed ?

not sure if I should create a new thread or not for my ms sql Bt.. for our MS SQL Client - what is the required steps to capturing a routine backup of the MS SQL msdb, master, and model dbs

Im a rookie commvault user. What does the “\” back slash represent for the Default subclient of a Windows agent.  Does this mean it will back up all local drives  (c:\, D:\ and e:\ etc...) along with system state?..   Well I see system state is check box is selected so thats a no brainer..  Our server has has multiple.. local drives (C, D, and E) and I didnt know if I needed to create subclients to back these drives up?   I know I could just run a test backup but we arent there just yet with our s3 bucket...Thanks in advanceBC

Hello,I want to backup some exchange database 2016 from a workflow.I use at the workflow QCommands - Operation - Backup and see there are two kinds of dataagent’sQ_MSEX2K_DBQ_MSEX2003_DBAt the CommServe with qlist datagent -c Clientname we receive:Q_MSEXCH_DBWhen I use Q_MSEXCH_DB at the workflow I receive the following error:No enum constant workflow.types.cmd.DataAgent.Q_MSEXCH_DBWhen I use Q_MSEX2003_DB at the workflow the backup works.Can anyone tell me what is the difference between Q_MSEXCH_DB and Q_MSEX2003_DB and why I cannot use Q_MSEXCH_DB at the workflow?We use CV 11.21.20.regards Roland   

I am facing the same issue but in our case neither of the jobs are working. We have Oracle 12 în a windows environment. Oracle services are running as localsystem.So how do these conditions change if the oracle services are running using the windows built in account (Localsystem)?  from https://documentation.commvault.com/commvault/v11/article?p=100015.htmThe user that runs the Oracle services must have full permissions at the Commvault folder level and the Commvault registry.If you use a local administrator as the OS user in the Oracle Instance Properties dialog box, then you must have the following permissions for that user:The local administrator must be part of the ORA_DBA group. The local administrator must have full permissions at the Commvault folder level and the Commvault registry. The loca

Hi,Me again. Now regarding the “ File Duplicates Dashboard” (or other dashboards).The docs regarding this dashboard: https://documentation.commvault.com/commvault/v11/article?p=118036.htmThis report you can export to pdf/html.But that report only contains the “collapsed” first page:  So it doesn’t show all data in the report, and it’s not expanded. So pretty useless.Of course, that’s maybe expected for pdf/htmlIs there a way to export that in csv in order to have all information? 

Hi All. We are planning to deploy commvault marketplace image in Azure for backing up azure services. What could be the approximate license cost for backup azure services? Just need a approximate one.

I have a problem with IndexServer object for one storage policy. For some reason backup of Storage_Polixy_IndexServer started failing (its in running state and never completes). No events listed in the job window. Last synthetic backup failed for all clients for that policy and its probably because Index issue (not 100% sure). Is it possible to create a new one. I know that is created automatically when storage policy is created. Anyone had done that before?CommVault ver. 11.20.9Thanks.

Hi,i have used the article to convert VSA/MA as FREL for vmware. in the documentation i don’t understand the need of creating a XFS mount for the FBR cache folder.there is a difference on the performance when the FBR cache is in ext4 instead of XFS ?regards,

So another question.Regarding scheduling backups.  So our environment which is mostly windows servers and a few linux servers and 1 MsSQL.   Is following an accurate assumption:If I want to create a new client group, example - “Windows Server Agents” and then associate all of our Windows servers to this group this approach seems much cleaner way to create bkup policy then creating a seperate backup schedule for each windows server individually.  What is recommened?  Also if I was to create this group client Windows server bkup schedule I notice it doesnt let me chosse what drives I want to backup and the system state option.   I only see these options if I set up a backup schedule for an idividual client as there is a “content” tab where I can select aLL local drives or browse etc..and then there is also a check box for the “system State”   Does the client group bkup schedule automatically bkup all local drives -  C:\ drive and if there happens to be a D:

Hi all,we are deploying a new MSP Environment for backing up O365 Applications.To have the Access Nodes and Infrastructure Settings hidden for customers we have deployed the Infrastructure Pool App Workflow from Store and using an UNC Share for Shared job results path.Commcell is running 11.22 and Exchange Online and SharePoint are working fine so far.OneDrive is giving me some question marks. The OneDrive App is not able to discover Users, always saying “Users and groups are being discovered in the background. Check back after some time.”When i take a lock on the CvCloudDiscoverOneDrive.log on the Access Nodes i find the following errors:4956  17bc  03/19 13:26:53 ### CloudDiscover::OneDriveStartDiscoverUsers(2208) - discover option = '{"searchMode":0,"userSerachOption":{"searchType":"0","listRegEx":[],"bOnlyWithLicense":false, "targetDomain":""},"listGroups":[]}'4956  1     03/19 13:26:53 ### ### GetAllUsers - clientid '2

Hi Guys, The Customer is having a problem. Some of VMs show the following error: Found a multi-segment swap partition on virtual machine [vm_name]. Ensure that a new full backup has been run on this VM.   An error appears even if Full backup job is being run.Backup ends with status “Completed’ As I can see there is an article referring to this error.http://kb.commvault.com/VMW0030However, the article refers to Service Pack 7, 8, or 9. The Customer is running FR20. I’d like to know your opinion, guys.Do you think that the Customer can ignore this error?Do you think backups that ends with this error and have a status ‘Completed’ are completely fine and the Customer will be able to use them to restore VMs in the future? Rgds,Kamil

Hi to All,Can I configure two tape libraries in one storage policy, in order to balance the load or in case of failure? 

Hi,If we encrypt our backup data by using hardware (tape drive) encryption, I wonder Is the encryption dependent on the tape drives which perform the hardware encryption ? If the tape drives fail, will encrypted backup jobs become un-restorable from any replacement tape drives ? Will there be an encryption key needed for this type of encryption ? Who will manage the encryption key ? Commvault or tape drives or the tape library ? Is the key needed for restore each jobs from an encrypted backup job from the tapes ?Thanks,