Commvault Cloud Topics

I have an issue in Index cash directory which total size is 1.4 TB , and I noticed that the size had grown up with a high rate however that there are no additional work load added to my environment (11.36.28) and I have enabled the below parameter to be value ‘’1’’Delete archive files of indexing backup associated with deleted backup sets 1  But the old  Legacy Index sill consume nearly more that 350 GB after running data aging job.below is the index retention configuration that currently configured and I have configured it with below reduction days to be 8 not 14 days Any suggestion here to keep the index directory in a healthy status using the same SSD disk space we already have without expanding the capacity as its not applicable in the curren

Hi,we have an issue with compliance search. When I click on the email, on  the right side should be a preview of that email. Instead of the preview we just get the following information “error has been occured while previewing” see picture below. It is in German, but I have translated it for you.   In the log file DM2WEB.log we just see a short error message, that there is an error in the Microsoft .NET Framework while trying to load assembly id… (see picture below). And nothing else. So it doesn’t bring us forward and we don’t really know what and where to check to solve that issue. Our hope is the smart Commvault Community, which can help us hopefully. 

Hi there,Im getting this error message after software upgrade, event tough all of the clients including on prem Exchange 2019 DAG members are upgraded to v. 11.36.35Error code: [19:2025]Description: Backup job cannot run. Please verify that all DAG members are upgraded.  

Hello All, I noticed some of my AuxCopies use a lot of streams, whereas some other use just a few (3-5) even if I set the “Device Streams” value.The ones that use a lot of streams are from storage policy copies associated with hundreds of laptop and workstations. The stream tab of the copy job show a lot of different JobID with 1 or 2 streams by job.The ones that use smaller amount of streams are policy copies associated with Vms. The stream tab shows only a handfull of different job IDs. Source data is deduplicated and stored on the same disk library and is copied to the same deduplicated storage pool. I’d like to know if there is a way to force Commvault using more streams / pick more jobs? Stream randomization and Distribute data evenly amont multiple streams are active on my storage policy properties.Scalable ressource allocation are enabled by default.Batch size is set at 1000 Jobs.I am r

We are planning to implement Commvault with HPE StoreOnce 3660 NAS share, please advise the best Practice for the configuration level. - Is it will enable Deduplication & Compression in hardware level and disable these features in Commvault end. - Is it will run backup of synthetic full (or) full + Incremental.Please share best practice document to implement this solution. 

Hi Team, We already have raised a case with Commvault. 241023-539 | Azure HCI backups completed successfully.But with the same "warning production checkpoint failed for the VM" HCI team informed us “Hyper-V Integration Services for linux should be installed inside the VMs running on Hyper-V and they should be of latest version as well.”For some reason we are not able to enable this option inside VM. We are still not able to understand what will be impact on VM restored from this VM backup(completed with above warning) ?Will the filesystem and applications be consistent ?  

Friends, We use on our systems Oracle SEHA (Standard Edition High Availability) databases.That means we have 2 servers and the databases run at one server as single databases. If the server goes down, the database fail-over to the other server. It feels like classical cluster-behavior, but it’s without cluster-software on OS level. This means that Commvault will see the database as a standard Oracle database running on node1. Then when there is a failover, Commvault will autodetect this database on node2 as a new database and the one of node1 will have failed jobs.The when the database fails back to node1, the jobs of this database on node2 will keep having failed jobs.So the database backups are spread on 2 clients, while you can see in CV that the DBID is the same. As we have 30 days retention, we can’t just cleanup the remains on node2 as for recovery we need data from both clients. We also can’t disable the backup fo

VMWare hosted Commvault Proxy Server stuns after getting errors during the Backup-copy phase Failed to mount snapshots with error [60611] [VMWare Mount snapshot failed [0xEC02ECC3:{VMwareSnapOSUtil::MountSnap(2033)/MM.60611-Mount failed: Unable to complete Sysinfo operation. The NFS server denied the mount request Operation failed, diagnostics report: Mount failed: Unable to complete Sysinfo operation.  Please see the VMkernel log file for more details.: The NFS server denied the mount request}] (MM.60611)]. Our Storage Environment is Netapp. We tried to limit the parallels backup copy operations with limited streams, but encountering the same issue. Can someone please share their experience if encountered previously.

Hello, I have 1 Client with the following agents VSA and SQL Agent we use CV11.32.73. A VSA Backup runs every day. The SQL Agent discovered 3 instances. On one instance a sql backup runs every day.The two other instances has no scheduler and storage policy. I looked at SLA Report but I cannot find these instances. I don't use "Exclude from SLA" at sql subclient or client group level. When I look into commandcenter protect - databases I see the two instances with SLA status “Excluded”Can anyone tell me why SLA Report don't show me the two instances? Roland

 Here is a screenshot of the current status of the ddb.   Backups are running over desired time windows with 98.27% of load being ddb lookups.   We are close to capacity currently with backup storage though this will be resolved soon.   How can we resolve the high DDB lookup % issue?DDB and job status screenshots below.   

Hi guys. I need to backup an Oracle Exadata cloud service (on OCI). but first..., what type of license do I need? Commvault Backup and Restore per VM or FET? and,  do I need a media server? Does anyone have the documentation link to do that?Please, I would appreciate some information to guide me. regardsFrancisco

Hello CommVault community,I hope you're doing well during this holiday season. I need your help with an issue I'm encountering while installing CommVault software.I've been trying to install CommVault version 11.28.0 on my Windows system (version 10.0.17763) server 2019, but the installation consistently fails. Here's a summary of the steps and issues encountered:The installation starts normally, I select French as the language and accept the license agreement. I choose the "Install on Local Machine" option and select the latest maintenance release (131). I select the necessary packages, including CommServe, WorkFlow Engine, Index Store, Web Server, etc. The installation seems to progress until the prerequisites check. At this point, the installation fails with the following error: "InstallCommon.DownloadFailedException: Cannot access payload from internet"I noticed in the lo

Hello Metallic Community,I am seeking guidance on two specific queries related to our Azure VMs, particularly SQL Servers, which are being backed up using Metallic.Backup Consistency for Azure VMs:Can someone clarify whether backups taken through Metallic for Azure VMs are application-consistent (e.g., using VSS for Windows) or crash-consistent?If there are any settings or configurations that need to be enabled to ensure application-consistent backups, kindly share the details.Best Practices for SQL Server Upgrades:We are planning an upgrade for our SQL VMs hosted on Azure. What are the recommended steps to ensure data protection and smooth rollback in case of any issues?Should we rely on existing Metallic backups, capture a manual snapshot, or consider creating a clone of the SQL VMs as a precautionary measure?I would greatly appreciate any insights or experiences from the community regarding these points. Your recommendations wil

Hello team!In case of enabling mfa for ALL users / groups, Im wondering if there is any “backdoor” for admin user.In case of lost Microsoft Authenticator app and email access, is there any way to restore access to Commcell, even with help of Commvault supoprt?I cant decide if it’s preferred to enable mfa for all admins (master) users or to leave one admin user without mfa (with a strong password) in case of backdoor.Please for your thoughts.

Hello:My IT security colleague wants to know if we can manually update the version of Python that is installed on the Commvault server. We have version 3.11 on the server and they are receiving alerts about possible vulnerabilities in the version and that is why they want the most updated version.

In the current Commvault version 10SP15, how can I protect files in the SYSVOL folder located on the DC in an AD domain environment? Are there any related resolution cases? What should I do if the files in the SYSVOL folder on the DC are accidentally deleted? There is only one DC.

Has anyone had any major issues after install 11.34.44?  Failed to mount disks, slow throughput, VSBKP disconnects constantly.

Hi all,We have a customer who is migrating away from VMware (they'll probably not be the only one). They will be migrating to Nutanix AHV version 6.8. Now, I have a few questions about version compatibility:Commvault 11.32https://documentation.commvault.com/2023e/essential/nutanix_ahv_system_requirements.html Latest supported AHV version is 6.5 Latest supported Windows OS for HotAdd Proxy is 2019 Latest supported RHEL OS for HotAdd Proxy is 8Commvault 11.36https://documentation.commvault.com/2024e/essential/nutanix_ahv_system_requirements.html Latest supported AHV version is 6.5 Latest supported Windows OS for HotAdd Proxy is 2022 Latest supported RHEL OS for HotAdd Proxy is 8Is this information correct, or is BoL outdated? Customer is currently running Commvault 11.32, and would like to protect AHV 6.8 with Windows 2022 Proxies. But

Hello dear Commvault Communiy,I have a question about the CommCell split. I hope there is someone here who has done a CommCell split before.We installed a second CommServe, got two AuthCodes from Commvault (each for a CommServe) and exported the Files via CommCell Migration. When importing the filed into a new CommServe, an error occurs with the code (106:3). There is hardly anything to be found in the logs. Can anyone do something with the error code? 

Hi Guys,I have disk library with 8 MPs inside and 1 of them selected /plan for decommission as i dont need it or must destroy hardware under it (mean plan for decommission as selected on MP level “disable MP for new data” + “prevent data block references for new backup” 1st mine question is why CV still, after so many years on market,  have no possibility to decomm MP. Mean here simple click on MP from GUI and then options “decomm it” which will move/spill from that MPs to other MPs in the same library all data (jobs) and  dedup data for jobs ?  And again as probably will be here such suggestion i dont want move MP to other place  as i want to get rid of it and have clean environment beside to remeber that MP called X is laying here but i real is not need :( ! But as i have not what i want i must take longer way to achieve what i want so wait till data decommiss ….here lucky if user have not INFINITIVE retention as then CV is as child “can not do anything

Our SLA’s for postgres need to be excluded or are consistently missed.  We are using FS based backups, and it appears the SLA is looking for dump based backups.  Any idea how to fix this and have it look at the FS backups when reporting on SLA? Thanks- Chris

Hello everyone ,We are currently exploring options for implementing a Disaster Recovery (DR) setup between two sites within our organization. Our main site operates on Nutanix AHV, while our designated DR site runs on VMware. Given the difference in virtualization platforms, we would like to inquire about the feasibility of establishing a robust link between the two environments to support seamless data replication and failover capabilities.Specifically, we would like to understand:The compatibility and integration options between Nutanix AHV and VMware for DR purposes. Recommended tools or technologies to facilitate data replication and synchronization between the two platforms. Any prerequisites or considerations we should be aware of when configuring such a setup. Support for testing and simulating failover to ensure reliability.Our aim is to ensure minimal downtime and data loss in the event of an outage.

Hello,Is it possible to restore a single deleted active directory GPO with the Active Directory iDataAgent?Thanks!

Hi Team,I want to understand how exactly the space reclamation job works and why do we need it when we have Data Aging. What is the Data verification and how it works in the background. Thanks.

Hello Team,Recently we created a configuration with Commvault and StoreOnce Catalytsi discovered about 3 days ago that when i trigger full backups the fail with this error Error Code: [13:244] Description: [Media write operation failure] [HP-StoreOnce media] [Error writing to the media.]There are 3 vms with this error.i did tried to backup one disk at a time as a test and it seemed to work fine, but when it comes to the c: drive backup are failing with this error.just to mention that connectivity is over the net. Has anyone had a problem like this before ? i’ll be helpfull if anyone of you can help. Kind Regrds