Commvault Cloud Topics

Hello!We have a site that is being decomissioned and I need to work a bit on it’s backups.The site is using a derivated stg plan.Usually when I do this I remove the schedule from the client in the java conole but since this is part of a plan I am not able to do that. So instead I went into Command Center and dissacotiated the client from the plan. It works, no more schedule, however when I look at the client and the default subclient, the destination storage policy is gone (from java console).Doing a browse for backup history I see the history. To me it seems odd and a bit missleading. My next step is to promote the secondary copy to primary and delete the former primary copy and library. Only way I can see this done is from the Java console, or is there a way to do it in Command center? 

If I need a policy like this:Full Backup - once a month (first Sunday at 02.00) retention 30 daysDiff - every day (at 02.00 except first Sunday) retention 5 daysNow I set 30 days as storage policy default for Full backups, and in schedule policies for Diff backups in Media - Job Retention I set 5 days. But I still see the content of diff backups older than 5 days. How and where can I set the above policy correctly?Another question is how to set the deletion policy by the number of backup points. That is, I need one backup. When creating a new one, delete the old one without reference to days.

Hi Commvault Community,CommCell server is running on a virtual machine with version 11.36.28 and Windows 2016 as the operating system. Planning to perform an hardware refresh using the same network configuration (ip and hostname) into a virtual machine with Windows 2022The documentation link:https://documentation.commvault.com/2024e/expert/commserve_hardware_refresh_setting_up_commserve_database_in_new_hardware.htmlIt doesn't matter which procedure I follow—whether I import the database dump during the installation or create a new database and then import the dump using CSRecoveryAssistant.When I finish the import and go to the CommCell properties, I see the following errors:In the CommCell properties, I see "Missing Packages: TaskMana

I found error Nonzero code [9] returned from user command. I’m not entirely sure what the error is, so I tried editing the startPrePostCmd file as indicated by the error message. Could anyone advise me on how to fix this? I’m not certain if I really need to modify the script. 

What is the risk of changing the password of the generic Commvault admin account.  We are doing this as a security contingency in our environment. Is there a risk of issues arising doing this?   Let me know of any recommendations/suggestions

After upgrading from 11.28.66 to 11.32.6, the command center dashboard backup summary report is showing no data available and also has an error “bad request, please check the parameters”

We need a method to specify source nodes for replication groups.  We keep having issues where the source node changes to a VM that does not have access to the datastore/cluster that the replicated VM lives on.  We’ve been asking for this functionality for a few years now and we’re at a point where we need a workaround or find go find a different solution. Does anyone else have this issue and can help put pressure on this request?  Anyone have a workaround?

Hi,I need to upgrade my commvault platform and upgrade from 11.20 to 11.36The service commserve is in stand-alone configuration.I have recently been dealing with this backup platform, I ask for help to have a procedure with the steps to be taken for the safe update. ThksDario 

Hi folks,Getting this errorHere’s the background, simplifiedOut of space in Metallic, storage policy is set to 365days/1 cycle. We moved to Metallic sometime last spring I think? Either way, chewed up 50TB in about 6 months.I think I have it down now where I have two storage policies, backing up the same stuff on the same retention period. However, if I try and reduce the retention rate of one of the policies (from 365/1 to say, 180 days / 1 cycle), I the error above.How do i get past that? I’ve submitted this to support and they have said nothing about any form to be filled out.

I am calling ‘/Job’ API with different offset and a 5000 limit to get all the backup jobs from commserve. However, I don’t need all the fields and only job status, id, time and a few others. Is there any way I can limit the fields returned in the API?

Hello folks,This message appears when we enter the commserver. We would like to know why it has been activated. Has it been activated automatically? What are the consequences? Can it be deactivated?I have read the documentation but it is not very clear to us.Does anyone know any more information about this?Regards.

We are a long term Commvault on-premise shop.  We are starting to move some thing to Azure.  So far we are backing those things up to our on-prem CV environment.   For efficiency and time, I am looking to setup a few media agents and library in Azure to run and store the backups.  I have reviewed the “Public Cloud guide for Microsoft Azure document, and based on it, I am planning to setup 2 media agents with a partitioned duplication database across them.  For the Library it looks like Azure blob object storage is the way to go.  I should be able to have both media agents access it.   Is this similar to what folks are doing?  For our on-prem we were using local storage on the media agents, and the paths were shared with each other.   This design will be a little easier to manage, but I am a little worried about the performance of blob storage vs storage local to the MA’s  I look forward to hearing from other folks with there Commvault setup and the cloud migr

Dear Experts,our objective is to restore a table from Source_PDB to Destination_PDB via Import functionality provided by CommVault. Setup: CommServe Version 11.32.49; Source_ and Destiantion_CDB are both Oracle 19.22.  The Destination_CDB was set up according to CommVault documentation. The Destination_CDB and Source_CDB are both included to be in tnsnames.ora on either sides. Remote crosswise sqlplus-connect is working from both sides.  In Commvault-GUI we did: Commcell → Client_Computers → select Source_Client →  right-click Oracle Source-CDB → select All Tasks → select Browse And Restore → select Table View + set Time Range + End Time (select Date and PointInTime)→  View Content → Select table and its dependent tables from the respective schema in the Source_PDB → Recover All Selected …In the window “Table Restore Options for Clients Source_CDB_Client SID: Source_CDB”  in the Tab “General” : Set Destinat

Hi, We have holds configured in the storage policies to reflect backups to be retained for about 7 days, 1 cycle. Now, when I browse the CV_Magnetic folder, I still see V_## folders from years and months ago in them? shouldn't they be automatically deleted after the 7day retention period or am I just missing a configuration setting somewhere?Can old folders be deleted? Regards,Johana

I would like to create a secondary copy of tape backups to aux copy existing tape Archive backups to a newly configured AWS cloud library. This is using a Windows 2022 VM as a new mediaagent.We have an AuxCopy schedule which copies Primary data from all these tape SP copies in one data centre to a matching copy in a second data center.  a)12Month-LTO5, b)5 Years- LTO5, c)7 years-LTO5 ,d)10 Years-LT05  there is no new data, but we need to retain it & I would like to decommission the tape library as soon as possible   1) If I add a new DDB disk to the mediaagent & enable De Duplication as per this doco - Creating a Selective Copy Using a Library Does it work to reduce the data size going to the cloud library ?Because if I use the recommended method in 

Hi all,i have activated media agent side encryption but management wants to see a report that the encryption is happening on the media agent side and not the agent side.Is there any report where we can see this?like:I active an encryption job on media agent side and confirm with a report.Again an encryption job on media+agent side and confirm with a report. Thank you

Hi CV Support, Is there any release notes for 11.36 which outlines new features in 11.36 when compared to previous release?I reached frontline on support portal, but they said there is no such link or document. I see release notes for other backup vendors, not sure why it is not available for World’s top Backup product. I believe every Commvault Customer’s deserve to know what is new features in new release. I know documentation is available, but no one can read complete BoL just to know the new features in release.

Hi Team,One of my customer having seventeen-node HSX 3.x cluster. They have 12 drive tape library and planning to connect 6 drives out 12 with HSX through to perform aux copy.Here is my doubt to outline the solution.Do I need to zone all the MA with tape library or only six MA? If six MA, how do I choose those six MA alone? Can you share your thoughts/inputs. TIA,Mani 

I experienced slow incremental/synthetic backups due to limited throughput. I would like to understand if changing the default UNC path and indexing on the DDB will affect the backup process.

Hello, we are planning of ‘Backup of File share in Azure using Commvault in On Prem Storage’. We have gone through the documentations related to Commvault in side configuration. But We are looking for documentation or any use case that can demonstrate/describe more about the connectivity between Azure to Commvault - On Prem.  Kindly Help to suggest to on this, 

Hi,We’re running ver: 11.32.6 since a week back.Now we’re getting the following error for one of our MA’s.“Error Code: [13:244]Description: [Media write operation failure] [Dedupe disk media] [There is not enough space on the disk.]Source: xxxx, Process: cvd” When I check disk we’ve got a bit over 2.2TB free space on disk which equals to 56% free disk. 

Hi All,  In our environment, the commvault backup data to disk storage then duplicate to tape, can we delete/purge specific backup data on disk storage only?

After upgrading from 11.32 to 11.36.28, some backups on the Azure stack fail with this error:Unable to create a virtual machine snapshot of [x]. [Failed to fetch a Valid SAS Token. Could not find member 'fileFormat' on object of type 'AccessData'. Path 'fileFormat', line 1, position 57. Code=BadRequest, HTTP Code=400-Bad Request] Please check the virtual machine snapshot tree. Any help?

Can anyone point me to a graph that shows what these color/designs mean in the Client Storage Utilization by Storage Policy?  Each one represents a client and I cant find anything depicting what they represent.  

download and does not allow me to download 11.36.x directlyit allow me onlt 11.32.x or 11.34.x do I need to upgrade to 11.34 firstly and then 11.36 or am I missing something?