Commvault Cloud Topics

I updated my Commserve from 10.34.47 to 10.36.35 today but it’s now failing to update my Ransomware protected Linux Media Agent running on Rocky 9.4 (following this guide  for the upgrade) cvd.log show this:********************************************************************************* Machine    : backupma:backupma (backupma) (Instance001) ** IP Addrs   : x.x.x.x                                                    ** Module     : cvd                                                             ** Commserver : backupcs:backupcs                                ** Version    : 11.36.35                                                        ** Date       : 2025/01/30 (-03 GMT-03:00)                                      ** OS Type    : Linux 5.14.0-427.42.1.el9_4.x86_64                              *********************************************************************************but Commserve is still showing: logs for the update job: Machine : backupcs3File : JobManager.log4@@@@@@@@@@@@@@@@

Hello, Has anyone encountered a problem with content indexing of exchnage online after fresh install of 11.36 or update to 11.36?I tried several times and content indexing always failed. In indexgateway.log of access node in version 11.36 there are many entries like below:Failed while getting SearchTextPath for document Content indexing in 11.32 works fine. Regrads,Marcin

how can we configure Disk Library with turboshare huawei oceanstore sharing with 2 media agents, the shares are visibe on both media agents as local disk do i add this a s local disk or network share , how to share it with other MA wihtout dependancy  

Hi all, I would like to ask you if it is possible to add NFS share as Disk library in the CV. If so, is it necessary to mount the NFS share to the media agent before adding it?  

Hey legends, Hope you’re all doing great! Always appreciate the insights from this community. Got a quick one for you.We got Commvault VM replication running for a SQL VM with an RPO of 4 hours—kept it that way since it’s crash-consistent, and we already got SQL agent backups (t-logs every 15 mins + daily fulls) covering us. Need to run a bubble test, and Commvault suggested a test failover + SQL restore, but the failover VM spins up with the same IP as prod on an isolated network. cant move it to routable network as we can’t have it talking to AD/DNS since there’s no firewall or ACLs to block it, so we’re thinking of using a proxy with dual NICs: 1 on isolated network and one on MA/CS network This should let us restore SQL data to the test VM without exposing it to prod. But would the failover VM still route through CS/MA and reach AD/DNS? We only want restore traffic going through, nothing else.Can we set up a one-way tunnel in Commvault to allow restores but block all other traffic?

Greetings, We have a Commvault in our demo environment and we want to see commvault event report in our zabbix interface, i’m kinda new to both zabbix and commvault, is there a article i can follow step-by-step and is there a easy way to set it up this function because recent topics about zabbix monitoring is not up to date. Thanks.

Hi.  I looked in the community for this situation but couldn't find it exactly.  I'm using the Commcell Console on my Azure virtual desktop (Windows 10 Enterprise).  The AVD is in the central US region and my desktop shows that it is in the US central time zone (UTC - 6 hours).  Times for all jobs in the Job Controller, Restore History, Backup History, and the Schedule next run time are all showing as UTC.  On my laptop, also in US central time zone, when I view the same Job Controller, Restore History, Backup History, and schedules, the times are all properly displaying as US central time.  I tried clearing the cache on my Java (version 8, update 231) but it didn't make a difference.  I have one coworker with the same conditions and another who seems to be unaffected.  Any suggestions? Thanks! 

Hello All, I installed the CV  AD agent on a Windows server.I tried to test the backup however,  I am seeing the message below in the Adbackup.log adBackupClass::getAdParameters() - Error: Either there is no content eligible for backup or Directory services are offline. [main]() - Error connecting to servers or error getting information from AppMan I am thinking that this is something the Server Admin needs to check , i just want to make sure this isn’t a CV issue.Let me know if more information is neededThanks in advance

Hi All,What is the easiest way of seeing backup expiration dates across all backups I know you can view jobs against each storage policy and and download to excel but is there not a report that shows expiration date for all backups.Thanks in advance 

It is better to use a Commserve on a virtual or physical machine?

After Commvault software update to version 11.28.68 backup job for Big Data Apps (_AnalyticsServer) with content \%Download Center% is failing.  

Hello, 2 days ago we performed an upgrade from Commvault 11.28.131 (2022E) to 11.32.76 (2023E) on a Windows 2019 server.Everything went fine, no errors.Immediately after that, during nightly backups, we noticed an unexpected behavior, Commvault issued some errors on VMware VMs backup jobs (done with Intellisnap).Commvault is trying to backup some but not all VMware Linux template and the job completes fine for others VMs, and with the following error for the templates: " Template VM is not supported for Intellisnap. "   The whole VMware infrastructure is hosted on NetApp 9.12.1P11 clusters.Datastores are added in the subclient content.Any ideas on the origin of this issue ?Thanks in advance.

Hello all! Hope you are doing well! We do have FREL function which is running on some old version of RHEL. Our customer would like to have this media agent OS updated. Unfortunately, there are some problems with FREL function after update. This FREL support is so confusing and hard to find most recent support list.Does anyone of you know which Linux system are supported on Media Agent to have full FREL suport (and off course all others) ? Maybe there is some clear list for that? We are running 11.36 CVFor now we were using Oracle Linux to avoid licensing, so the best idea would be to stay on some free distro, but we will consider any solution.

Setup:We have a storage policy which has the primary copy is deduplication enabledSecond copy is to tape and is a synchronous copy but also contains backup data kept for 7 yearsWe are retiring the disk library including the Media agents associated with it To do this we are promoting the tape copy and totally deconfigure and purge the disk library 

Dear Community, I’m tasked to to provide how much capacity consumed by a client in a storage policy but not in detail.I tried Jobs in Storage Policy Copies but it has a lot of backup jobs.Can you recommend an easier way to get the requested info. BR 

Hi dears,I'm searching some info on how Commvault deduplication works and would like to ask: is it correct that the Commvault SQL database MMLibraryHistory table is used to maintain archive file delete records?Thanks for supportgivvi

Hi Experts, anyone seen this error before on data verification task I run after aux copy failed to read chunk from Storeonce disk to be copied to another storeonce catalyst stores. I have tried to look for any pipeline module size settings but not avaliable in any of the MA . The commvault version is 11.32.54snipet from CVJobReplicatorODS logs below14028 4768  01/31 20:46:01 826791 [DM_CHUNK   ] Got new Chunk Info. ChunkId [604744], CommcellId [2], CopyId[50], VolumeId [7263], FileNumber [1], NumberOfArchFiles [1]14028 4768  01/31 20:46:01 826791 1298171-# [DM_BASE    ] Opening the Chunk =604744, ArchFileId = 265072, FileMarker=1, ArchFilePhysSizeInChunk=533454 VolId=726314028 4768  01/31 20:46:01 826791 OpenChunkSpecific(993) - [HWSI_DM] Opening chunk [604744], archfile [265072]. ShouldRehydrateLinks() [true]. m_JobType [106]. m_DestDMType [1].14028 4768  01/31 20:46:01 826791 OpenChunkSpecific(993) - [HWSI_DM] Opening chunk [604744], archfile [265072]. ShouldRehydrateLinks() [true].

Hi everyone,I have a question regarding the compatibility of HPE StoreOnce Catalyst with an air gap storage solution.Current Setup:HPE StoreOnce - Currently configured as the primary target backup storage and a Catalyst storage.New Addition:HPE DL380 server - Intended to be used as air gap storage.Question:Is it possible to utilize the new HPE DL380 server as an air gap storage solution while maintaining the existing HPE StoreOnce Catalyst as the primary backup storage? Thank you for your time and assistance.

my company has the comvault Version: 11.32.73 with licenses:capacity license: Commvault Backup and Recoveryuser license: Endpoint Users 20I want my backups to be archived on the fujitsu eternus lt20 s2 tape drive. do I need an additional license for archiving? backups are made on QNAP storage 7TB 

Hello Team, Hello,I have good experience on Commvault environment upgrade but I want some advices about HSX environment where I a not very familiarCommCell version is 11.34.47 End of life target version is latest 11.36Current HSX Clusters info :whichCommit.shBranch: QBD[v-5.0.8.2]rpmhedvig-common-5.0.8.2_3820_f13a4ee0db-1.el8.x86_64hedvig-cluster-5.0.8.2_3820_f13a4ee0db-1.el8.x86_64In a standard environment, I update :1 - Commserve Linux PROD2 - Commserve Linux DR3 - Media agents one by one, and I connect to each media agent to perform the update locally not push4 - Access nodes5 - Index cache Servers4 - update clients I thing for HSX environment it is the same order :1 - Commserve Linux  PROD2 - Commserve Linux  DR3 - HSX Cluster 1 3 - HSX Cluster 24 - Access nodes5 - Index cache Servers4 - update clients My question is about HSX Clusters update. I am confused about OS upgrade, CVFS update, which order, service disruption during update, anyone can clarify please ?Thanks for the help !

We can no longer do any backups after a “minor” upgrade.I upgraded our Commserve from 11.34..47 to 11.36.39.  After it was finally done and rebooted, etc. Commvault thinks that the address of the Commserve changed and doesn’t agree with the license file. Nothing changed regarding DNS or networking.  Control Panel->Licensing and Registration shows me the correct address next to License IP Address but shows a completely incorrect address next to CommServe IP Address.For example (with made-up addresses):CommServe IP Address:  10.1.1.50   ← This is actually the addresses of one of our clients, not the CommServeLicense IP Address:  10.1.1.10  ← This is correct and is the machine I’m logged on toWe have always used the same IP address on the Commserve system as specified in the license file.

Hi together,currently we have an issue with a to high number of DB2 log backups. We are approaching more than 20K jobs each day.The threshold for log backups is set to 2 (sDb2ThresholdALFN) due to the requirement that almost no transaction log information should be lost in the case of a desaster.This setting creates a very high number of jobs in Commvault.For HANA we can use the persistent log backups … i.e. Commvault creates one job that is running for 6 hours and is collecting all the log backups in this time period.Is it possible to use something like this for DB2?Regards.Michael 

Hi, we seem to have failed job on backup due to an error Description: Error opening the disks for virtual machine [XXXX]. Verify that the correct transport mode is selected. Error: SecureChannelFailure (Unable to read data from the transport connection: Connection reset by peer.) See http://kb.commvault.com/article/63206 for additional information.Source: xxxx, Process: JobManagerwe followed the KB above but already set to Auto we tried couple of other solutions to no avail . Any suggestions as this has been running smoothly . our other site running on same config . All i did recently was changing MTU size for our hyperscalers . But this is done for other intact site . This one seem to have been effected and not sure what other thing to look for   

hello Community,I want to know about Commvault's roadmap for protecting unsupported agents for WORM storage in future releases. Currently, these 10 Commvault agents are not supported for WORM storage and I am interested to know if this is being considered for future development.https://documentation.commvault.com/2023/expert/9251_configuring_worm_storage_mode_on_cloud_storage.htmlThe following agents are not supported for WORM: Dynamics 365 Azure Active Directory Exchange Online Agent OneDrive for Business SharePoint Online Microsoft Teams Exchange Mailbox Agent File System Archiver Agent (Windows, Unix, NAS) Any Object Store (Edge Drive, third-party migration, and so on) and hybrid file Snap copy (job-based retention)

Hi, I initiated Change index server job for one client(which has big indexDB). The job was running for a long time with no update.I want to suspend and resume. I attempted suspend. Post that the job shows suspend pending. Right click does not show kill option.I tried force suspend but no luck. I tried to use qoperation to kill.It gives the error message the job is in suspend pending and cannot be killed. Please advise how I can kill this job forcefully without recycle of CV services on Commserve.