Commvault Cloud Topics

We recently received a fresh HSX 2.2212 ISO download from commvault supporth here. Whenever we try to mount the ISO and image servers after we have configured them, the installation has been failing. We have had some success install on 3 of 12 servers with the same configuration and ISO, but the remaining are always failing due to timing out or just fails immediately.  We are using Idrac to mount the ISO and running the install.   

Hello, Is there a way to append date automatically to a VM getting restored every month through a scheduled job?Or is there a post restore option that can be used to automatically rename after the restore? 

Does anyone know if it is possible to protect ONTAP S3 with Commvault?Only these solutions are supported in the official documentation: Cloudian S3-Compatible Object Storage Huawei OceanStor Pacific (formerly called "OceanStor 100D" and "FusionStorage") MinIO Red Hat Ceph Storage 3 S3 endpoints (SSL with hosted domain) StorageGRID object storage (S3 compatible) Pure Storage FlashBlade https://documentation.commvault.com/2023e/expert/30015_amazon_s3_overview.htmlWould it be possible to protect ONTAP S3 in some other way with Commvault? Is it supported in future releases?

Hi all,I have a trial installation of Commvault all in one, in a VMware VM.When trying to do a guest file restore from a VMware VM I am obtaining the following errors.How should I do to rebuild index?Could it be caused by a VMware configuration?  A snapshot on Commserve VM?Which configuration on VMware could be blocking a mount for restore? JobManager.log:Unable to get index server information for clientFailed to create restore vector. Reason: Failed to mount: No valid node is available to perform a guest file restore of the chosen guest VM. Thanks in advance! Matías

Hi all,I have a trial installation of Commvault all in one, in a VMware VM.When trying to do a guest file restore from a VMware VM I am obtaining the following errors.How should I do to rebuild index?Could it be caused by a VMware configuration?  A snapshot on Commserve VM?Which configuration on VMware could be blocking a mount for restore? JobManager.log:AppManager Unable to get index server information for client [9]. Reason : [100- ].Scheduler  Set pending cause [Failed to create restore vector. Reason: [0xECCC0400:{I2::IdxCTreeApp::DoBrowseComponent(1509)} + {I2::IdxVSAApp::DoLiveRestore(1743)} + {I2::IdxSrvClient::FindInternalProcessRequest(418)} + {LiveRestoreCallBack::ProcessResponse(62)/ErrNo.1024.(Unknown error)-Received error Response [Failed to mount: No valid node is available to perform a guest file restore of the chosen guest VM.]}]. Than

Hi all,I have a trial installation of Commvault all in one, in a VMware VM.When trying to do a guest file restore from a VMware VM I am obtaining the following errors.How should I do to rebuild index?Could it be caused by a VMware configuration?  A snapshot on Commserve VM?Which configuration on VMware could be blocking a mount for restore? JobManager.log:10100 388   11/26 12:28:18 1997 AppManager Unable to get index server information for client [9]. Reason : [100- ].10100 4394  11/26 12:28:18 1997 Scheduler  Phase [2-Restore] (0,0) started on [Commvault.xxx.com] in [0] second(s) - CVDistributor.exe 1997 1997  -j 1997 -pkg winfs  -jt 1997:2:1:0:0:7651  -restore -fc 0:0:0 10100 3320  11/26 12:28:20 1997 Servant    Reg [Control] received. Client [commvault] plattype = 1. Token [1997:2:1:0:0:7651]10100 3320  11/26 12:28:26 1997 Servant    Reg [Non Control Monitor] received. Client [commvault] pl

Hi all,I have a trial installation of Commvault all in one, in a VMware VM.When trying to do a guest file restore from a VMware VM I am obtaining the following errors.How should I do to rebuild index?Could it be caused by a VMware configuration?  A snapshot on Commserve VM?Which configuration on VMware could be blocking a mount for restore? JobManager.log:10100 388   11/26 12:28:18 1997 AppManager Unable to get index server information for client [9]. Reason : [100- ].10100 4394  11/26 12:28:18 1997 Scheduler  Phase [2-Restore] (0,0) started on [Commvault.domain.com] in [0] second(s) - CVDistributor.exe 1997 1997  -j 1997 -pkg winfs  -jt 1997:2:1:0:0:7651  -restore -fc 0:0:0 10100 3320  11/26 12:28:20 1997 Servant    Reg [Control] received. Client [commvault] plattype = 1. Token [1997:2:1:0:0:7651]10100 3320  11/26 12:28:26 1997 Servant    Reg [Non Control Monitor] received. Client [commvault]

To provide improved visibility for each respective DC, we would like to integrate Commvault's backup job status into our SolarWinds dashboarding."simple" integration of CV / SW Backup job total, success, warning, failure status monitored by SW SW "Widget" created to visualize on DashboardCould you please help here. 

Hi! I’m testing github protection. Repository part works well (it generates simple git clone script). Later it starts API call to get “issues” and “pull request” via API : 79957 13866 09/23 10:32:01 749 CGitHubOperations::AddPullRequestCommentsAndReviewsToFile(605) - URL [https://api.github.com/repos/ble/ble/issues/2121/comments?sort=updated&per_page=100][...]79957 13866 09/23 10:42:28 749 CGitHubOperations::AddPullRequestCommentsAndReviewsToFile(605) - URL [https://api.github.com/repos/ble/ble/pulls/743/reviews?per_page=100]Random production repo (~2500 commits) saturates hourly API limit for github enterprise : 588889 8fc75 09/25 11:15:13 5087419 CGitHubConnection::ExecuteRequestWithRetry(58) - The GitHub API Interface has reached the rate limit588889 8fc75 09/25 11:15:13 5087419 CGitConnection::SleepBeforeRetry(221) - API rate limit reset header:[X-RateLimit-Reset: 1695633798]588889 8fc75 09/25 11:15

Hi team,any one of you hear that customers allowed to migrate their commserv from window to linux any of the versions like 11.28 or 11.30 or in near future plan. ThanksSK 

Hi All,I cannot download the appliance VMWare Windows Image of Commvault Software with 11.36. It has Restricted Access. When I try, I get the message : Contact your software provider for access to this package.I have already used the download manager for 11.36. I don't understand why this appliance has restricted access. How can I download it knowing that I have several POCs waiting…Thank you!Regards,Luc

On Commvault version: 11.28.We have several VM’s that are being backed up by Commvault clients.  If we had 2 datacenters in an active/active configuration (where VM’s could migrate/be migrated back and forth individually between the 2 datacenters), is there a suggested configuration (or a CommVault upgrade thus giving new functionality) to allow a moved VM to utilize the Commvault media agents at whatever datacenter is local to them?  We don't currently use “plans” just old storage policies, and I don’t see a way for configuring a client in a storage policy to always choose a local media agent (in the DC its running in) to process the backup. I believe if we are backing up a VM using the Commvault VMware backup mechanism then we can just use a “local CommVault proxy” and the VM will be auto assigned to the proper local proxy when backups run, but I’m talking about a VM that we do not use VM backups for, ones that we use clients on (like when we

I Understand that commcell console are not support on new version but if my new client thay want to use it, Is it still possible? and How to ?

i am getting the following error while restoring the AKS namespace in the same place.Synthetic Full backup and daily backup are successfulPlease do let us know the solution for the same 

Has anyone got a process in place where they’ve been able to update server information held within a ServiceNow table(DB) with information of last backup date and time. Basically looking for a way to ensure all servers they need a Commvault Backup are being backed up. This would include VM and Client Agent Backups. 

we have an old hp library , as part of the hardware refresh we introduced new library exagrid , we are using software deduplication , but the exagrid team recommending on having fresh backup , not to migrate the data from old library as it might affect the hardware deduplication. what is the diffrence between moving the mount path , and creating new stroage pool , creating aux copy and promoting it to primary once the it sync , which option is better if we have like 30tb baseline size ? when we do the aux copy , the secondary copy has any affect on the priamry libarary storage , or deduplication ? 

Hello all!In our environment, we have created a temporary copies within our few storage policies - (call them copy 6 and 7). Those were tape copies. We have keep some backup there for 2 months, but it is no longed needed. We do not need those copies within those storage policies any more. But for now, even if they are no longer any backup retained on this 6-7 copy, we do have a lot of “Big Data Apps” jobs retained on those copies.We would like to delete those copies because it interferes with our “workflow” which picks jobs for copies and it's keeping to mark them to copy for 6-7 copy. (even if copy is disabled) So my question is - what exactly this Big Data Apps is? It is some kind of Index, am I correct? If those “Big Data Apps” are stored on copies 6-7 are there any dependencies for other copies, other jobs keep in other/same storage policies?Can we just delete copy 6-7 from our storage policies even

How do I make a MSSQL System Database Backup?

Planning to move a few clients from one CommCell to another without using CommCell migration method.I don't need the backup history of the clients.  But I need to make sure the subclient configuration, instances defined etc are kept intactThe idea is once they are on the other CommCell we will just need to repoint the clients to specific Storage policies on the new Commcells.Also if its possible to avoid reinstalling the agents on the servers.Is there any scripts/workflow available to do this tasks?

Hi guys, i have a question about the increments and synth full backups. What is a best practice for backup of VMware infrastructure ? For example increment in these days: monday tuesday wednesday thursday  saturday sundayand run a synthetic full backup at friday - with “run incremental backup before synthetic full” ? is these settings enought ?  

Dears,I have a question,In an organization, we plan to replace an MSL6480 (LTO8 tapes) with a new MSL6480 (LTO9 tapes) and decommission the old one once the new one is configured but the need the data on the old tapes.My question is what I need to do to make the new library read data from LTO8 and LTO9 Tapes successfully? Thanks for your support.

When I plug the 2nd ethernet card to take backup with commvault to sql  always on which is running actively (isolated backup network) always on cluster fails What should I do to prevent this .I disable the backup network from the Failover cluster manager but I got no result 

I have a two node standard SQL Always On Group. The primary node is in the primary data center (dc1) and the secondary node is in our secondary data center (dc2). When the AG is failed over to the secondary in dc2, the backup is trying to use the storage policy configured on the AG client which is in dc1 That does not work. Is there a way to automatically force the failed over node to use the storage policy assigned to the secondary node in dc2, which has the correct storage policy?I hope that makes sense. 😊

Greetings Community,we have an issue with Azure and AWS snapshots taken by Commvault.We have a lot of snapshot in Azure and AWS that are not being deleted.We do not have errors in Commvault.We would like to know why and if there is a procedure to do delete them.ThanksRegards

Hi,We upgraded our Commcell from 11.34 to 11.36.28. Since then, our AppAware SQL Server backups are having issues.*Edited after further troubleshooting*The AppAware Backup Copy job for SQL Servers is not working anymore since the upgrade.https://documentation.commvault.com/2024e/essential/backup_copy_support_for_application_aware_backups.html