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Getting Started

Resources and general Q&A to help you on your Commvault journey

  • 175 Topics
  • 577 Replies

175 Topics

O
Bit
OlumyBit
asked in Getting Started

Unable to install Commvault client on AIX

I have this package (Commvault.tar) and i have install it in most of the AIX server but i created a new server and i try to use the same package. it will not install. i get no error but the installation just stopped.# ls -lrttotal 416-rwxrwxrwx    1 root     system           52 Aug 19 2021  cvpkgseed-rwxrwxrwx    1 root     system          119 Aug 19 2021  version-rwxrwxrwx    1 root     system          132 Aug 19 2021  silent_install-rwxrwxrwx    1 root     system        64985 Aug 19 2021  detect-rwxrwxrwx    1 root     system          132 Aug 19 2021  cvpkgadd-rwxrwxrwx    1 root     system           52 Aug 19 2021  support-rwxrwxrwx    1 root     system           10 Aug 19 2021  pkg.xml.description-rwxrwxrwx    1 root     system       106318 Aug 19 2021  pkg.xml-rwxrwxrwx    1 root     system         9593 Aug 19 2021  Commvault.app.xml-rwxrwxrwx    1 root     system            8 Aug 19 2021  .oemdrwxrwxrwx    6 root     system          256 Apr 20 11:35 aix-ppcdrwxrwxrwx    4 root  

4
O
Bit
1 year ago
F
Bit
FayezBit
asked in Getting Started

Deploy Commvault db on different sql server

Hi,We are going to refresh our Commserve server to a new hardware, but we are looking if its possible to deploy its DB on different SQL server. We searched Commvault documents but all deployment procedures found are to deploy DB on the same server. 

4
F
Bit
1 year ago
A
Byte
ADN GMBHByte
asked in Getting Started

Information and Version Overview for Outlook Addin

Hi, we are looking for more information about the Outlook Addin.Is there a site, that list the current (and maybe previous) Versions?Also some patchnotes and/or compatibility information would be nice to read.Currently, the only reliable way to get the Version/Buildnumber is to download the software from https://documentation.commvault.com/11.26/expert/29115_outlook_add_in_packages.html Un-Zip the Exe-File and take a look into the CvInstaller.ini to find more information and the build number. Btw. did you know, that the Exe-File on the MA-Portal is from 2019, the file from the docs.commvault.com is from 2022?

3
F
Byte
27 days ago
J
Byte
Jorge de SousaByte
asked in Getting Started

Tenent Laptop license asignation

Hi guys,I’m wondering if there a way that I can divide and assign an amount of Endpoint users licenses to a particular tenant?Like, I have tow tenants configured (tenant1 and tenant2) and 50 endpoint licenses. From here I want to hardly assign 10 Endpoint license to tenant2, where admin of the tenent2 only can use a maximum of 10 Endpoint licenses. Any idea on haow I can acheive that?

3
J
Byte
11 months ago
H
Bit
HOFHBit
asked in Getting Started

Getting Error decrypting password when restoring a SharePoint online backup

Hi, We are trying to restore a backup job from SharePoint Online, and we have successfully managed to run the backup job. However, we encounter the following error when attempting to restore. [Error decrypting password] We have tried restoring back to SharePoint Online, to the proxy server, and to a SharePoint on-premises SE server. Unfortunately, we receive the same error message regardless of where we try to restore to.Does anyone have any tips or suggestions? Thanks!

3
H
Bit
10 months ago
C
Chinchilla
asked in Getting Started

DDB setting with two site

Hi All, Refer below environment, may we know about DDB setting pros and cons? e.g. before failover and after failover for DDB dedu ratio enhance, performance, resilience….. HA setting SiteA commserve master and SiteB commserve standbysetting A use different DDB path locationsiteA data primary backup to siteA local DL1 with local SSD DDB1, second copy to siteB local DL1 with SSD DDB1 siteB data primary backup to siteB local DL2 with SSD DDB2, second copy to siteA local DL2 with SSD DDB2 setting B use same DDB path locationsiteA data primary backup to siteA local DL1 with local SSD DDB1, second copy to siteB local DL1 with SSD DDB1 siteB data primary backup to siteB local DL2 with SSD DDB1, second copy to siteA local DL2 with SSD DDB1Best regards 

3
C
3 days ago
A
Byte
AlexisByte
asked in Getting Started

Windows could not start the CommVault Workflow Engine service

hello everyone.From the process manager you can see that all the services are active, only the CommVault Workflow Engine service has not started. I can't start it from the Process Manager and neither manually from Windows Services. I already checked the permissions, ports, connections and everything is fine.Do you have any idea?

3
L
Bit
9 months ago
C
Byte
Commvualt Team ABBByte
asked in Getting Started

backup using san transport mode for IBM power systems

We would like to configure Commvault backup on IBM power systems which runs on AIX with SAP, DB2 and other application types hosted. The requirement is to run backups over SAN. Please share some thoughts or documentation in achieving this. My Current Understanding :Zone the luns associated to the IBM power systems to Commvault MA\Proxy Once they are zones , during backup configuration  Choose the SAN transport mode for backup or will it automatically choose to run on SAN transport mode when Auto is set for backup. 

3
Zubair Ahmed Sharief
Vaulter
1 year ago
Matthew M. Magbee
Byte
Matthew M. MagbeeSocial Yottabyte
asked in Getting Started

Moving Hyperscales to another commcell

Decided last minute that I wanted my last cluster of hyperscales on another comcell. Quickest way without formatting , re-deploy etc?

3
L
Vaulter
1 year ago
Y
youssefRatib
asked in Getting Started

Revert to a previous version of CommServe metadata

How i can revert to a previous version of CommServe metadata

3
A
Vaulter
1 day ago
A
Bit
Arvind NarangBit
asked in Getting Started

Network Bandwidth Calculator

How to calculate how much network bandwidth is required if I am backing up 5TB of data and backup window is 12 hours? 

3
S
Vaulter
11 months ago
roc_tor
Byte
roc_torByte
asked in Getting Started

Two sites, two Media Agents, two DDBs, each site secondaries to the other, wildly different space usage

So we have two sites… one media agent at each site.  Each site has a Primary backup to that sites’ MA with a secondary going to the other site.   It’s been this way for years. In THEORY, with each site writing to itself and copying to the other, using dedupe/compression… one might think both sides would look roughly the same - as it’s the same “stuff”.  However, one site is ~290TB while the other is 440TB and growing. I’ve talked to support to find out if there was a way to reconcile this difference and, while they were extremely helpful, it seems that life’s answer is “with dedupe and compression, you’re not guaranteed the same size when these things are involved.  You’re just going to have to purchase more space at the larger site”.   Don’t get me wrong - we’re backing up more than a petabyte of data on each site, but it seems like one’s just far less efficient than the other. Has anyone else faced this situation, and how did you deal with it?  

3
Mike Struening
Vaulter
2 years ago
K
Byte
kumarByte
asked in Getting Started

getting below error when job scheduler is running 

Hi team,I am getting below error when job scheduler is running  Unable to communicate with the remote machine [zewpgtssvcvma01.corp.pri] to start the Data Pipe. Please check the network connectivity between the local machine and the remote machine and verify this product's Communications Service is running on the remote machine. Source: zewpgtsdbpa01, Process: SQLiDA

3
Mike Struening
Vaulter
2 years ago
K
Byte
kumarByte
asked in Getting Started

Added new SQL server in commvault

Hi Team, I had just added new SQL server into Commvault but while scheduler job is running i am getting below error Description: Failed to validate the credentials for instance [<instance name>]. Please make sure the provided user [c<username>] has the sysadmin role.

3
O
Vaulter
2 years ago
J
Byte
JinmiByte
asked in Getting Started

Usages excluded from capacity because of Protected VM license

Hello,Can someone explain what this is to me “Usages excluded from capacity because of Protected VM license”. Does this mean they are not being counted and if so why are they not being counted.Thanks, 

3
Mike Struening
Vaulter
2 years ago
L
Byte
LeenaByte
asked in Getting Started

Does commvault support bare metal instances ?

Can we spin up Commvault components on bare metal instances in hyperscalers.Any documentation link or references would helpLeena   

3
Onno van den Berg
Commvault Certified Expert
1 year ago
R
Byte
r0lansaadByte
asked in Getting Started

Upgrade from version 11.20 to 11.26 (Latest release)

Hi,We are planning to upgrade our commvault software version 11.20.46 to the latest 11.26.x (If still supported). Below are our inquiry. If our active Capacity license can cover to perform or assist us on the upgrade by the help of CV Support team? Under Commcell Environment Upgrades documentation, we can see a lot of information's about the upgrade and procedures. Being new to this backup software this cause confusion. Is there a way to provide a specific upgrade procedure base from our current setup/environment including compute requirements? (see our current Commcell environment below) Other component that need to upgrade and procedure as wellOur Commcell Environment:Commvault software version 11.20.46 Target version is 11.20.26 we have a CVFailover in our CommCell environment. Mixed hypervisor VMware, RHOSP, RHV to backup virtual machine Backup of Client application Oracle, Oracle RAC, MSSQL, MySQL, Kubernetes Let me know if I missed some info that is important to the upgrade. Appr

3
Jos Meijer
Commvault Certified Expert
2 years ago
B
Byte
Burak KoskerByte
asked in Getting Started

Commvault User Permissions

Does the commvault backup account need to be a domain administrator or a local administrator? or can we give a different lower permissions  

3
PedroRocha
Byte
1 year ago
C
Byte
commvault11Byte
posted in Getting Started

Hyperscale 1.5 vs Hyperscale X 2.1 Reference Architecture

Hi, I install recently Hyperscale 1.5 Reference Architecture on my 3 HPE Server, but i discovered then version 2.1 exist on Hyperscale X. What is the difference between these 2 versions? This is the same version but more recent or 1.5 is used only for migrate appliance to reference achitecture? Thank you for your help!

3
Mike Struening
Vaulter
2 years ago
K
Bit
KuwsBit
asked in Getting Started

Alicloud and Commvault

Hi All, I have some question about Commvault on Alicloud.Currently, all my CommServe, media agent and clients are On Prem. As i plan to do restoration for my On Prem backup to Alicloud ECSI have done create Proxy VM at Alicloud ECS.Next, i wish to know what port should be open in order my On Prem data able to restore to Alicloud ECS. And which server need to open those port.    

3
Onno van den Berg
Commvault Certified Expert
1 year ago
T
Bit
This_GuyBit
asked in Getting Started

Hardware refresh - Split CommCell and media agent?

Hello, we’re currently due for a hardware refresh for our CommCell and media agents. Currently, we have an ‘all-in-one’ setup with CommCell and media agent both installed baremetal on a dell server. I understand that it is likely better to have the CommCell hosted on a separate server? If that is the case, which server hosts the index cache and DDB? This will be on a Windows install… would it be an issue running the media agent on a hyperv host with the commcell as a guest vm? Thanks

3
Mike Struening
Vaulter
2 years ago
C
Byte
commvault11Byte
asked in Getting Started

Configuring DP Network on Hyperscale X 2.1

Hello, I'm currently testing the Hyperscale X 2.1 Reference Architecture deployment and i would like to know if it's possible to configure at 1GB, my network interfaces on Data Protection Network, because when I configure, he tells me " Encouterd error Interface should have at least 10GB" , but when I tested Hyperscale 1.5 Reference Architecture deployment, I was able to configure my interfaces to 1GB for the Data Protection Network without any problem.  So, I would like to confirm if it's possible to use my 1GB interfaces instead of 10GB with Hyperscale X 2.1 for the DPN. Please note that the other interfaces for the SPN and Replication will be on a 10GB link.

3
Damian Andre
Vaulter
2 years ago
X
Byte
xiwenByte
asked in Getting Started

How to change DB name during SQL DB point-in-time recovery?

I try to do SQL DB point-in-time restore, may I restore SQL DB as new database name? looks like I  have to do SQL DB point-in-time restore to original location.

3
Mike Struening
Vaulter
2 years ago
P
Bit
Pavel BanarBit
asked in Getting Started

empty from and subject for restore o365 exchange

hiany idea why from and subject are empty ?Pavel 

3
A
Vaulter
11 days ago
D
Byte
drPhilByte
asked in Getting Started

Create and access incident ticket in maintenance advantage portal

Hi all, Please, could you please help me how to access my open incident on the maintenance advantage portal? I am sorry, maybe I am blind I cant see any option for accessing my incident.  

2
D
Byte
2 years ago

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