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SaaS (Metallic) Q&A

Get help with your As-a-Service deployments and workloads (formerly Metallic)

  • 186 Topics
  • 554 Replies

186 Topics

S
Commvault Certified Expert
ShaneCommvault Certified Expert
posted in SaaS (Metallic) Q&A

Media Agents automatically updated to 11.2801.22 and VMWare jobs fail

Is there a way to prevent these automatic updates to the Media Agents from running?Version 11.2801.22 breaks VMware backups and I have to keep manually reverting to 11.2801.11. Very frustrating!

26
Onno van den Berg
Commvault Certified Expert
1 year ago
Michael Woodward
Commvault Certified Expert
Michael WoodwardCommvault Certified Expert
asked in SaaS (Metallic) Q&A

Metallic Azure AD SAML

Hi everyone,I’m looking to setup SAML for a customer using Azure AD as the identity provider.I’ve set it up in my lab (Metallic Subscription plus Azure AD), the default mapping of users works to a role that’s specified General Tab of the Identity Server.  Is there a way to have Azure AD detect the group membership and apply it to a Metallic User Group? I’ve Tested based on what I understand the documentation to be, but I’m probably missing something fairly fundamental.  Do I have to set a custom SAML attribute to map the groups through or is there another way?Thanks in advance.

16
Michael Woodward
Commvault Certified Expert
1 year ago
A
Byte
AjalByte
asked in SaaS (Metallic) Q&A

scheduling synthetic ful in server plan for azure vm

i can see only incremental and log backup for server plan , we have requirement to keep weekly monthly to different retetion , i created custom plan where daily incremental is set and i have removed log backup schedule , when i tried to add anthoer schedule i dont find option as synthetic full , and if i click full its select database agent   

13
Lukas3D
Byte
3 months ago
Carmine Bollettino
Byte
Carmine BollettinoByte
asked in SaaS (Metallic) Q&A

Index server is disabled on the Media agent

Hello, everyone.I need your support.For the past week the "Metallic" backup when doing a Syntethic Full gives this error: "Index server is disabled on the Media agent [service_2019].Source: cms01102c1eu06, Process: StartSynthFull". I restarted the MediaAgent "service_2019" but the problem is still there.I ask for your help, how can I solve it?Thank youCarmine

13
Arvind
Vaulter
7 months ago
Ken_H
Byte
Ken_HByte
asked in SaaS (Metallic) Q&A

How to free up space in Metallic cloud storage

My CommVault Metallic cloud storage hit 100% full.  I’ve deleted several months worth of backups and have run the data aging process multiple times but it still reports as 100% full.  What’s the trick to freeing up space on Metallic cloud storage?Ken

10
Ken_H
Byte
1 year ago
Steve-O
Byte
Steve-OByte
asked in SaaS (Metallic) Q&A

Demo of Metallic Cloud Storage

We have been waiting 6 months for a demo of Metallic Cloud Storage to test cloud second copy from our on-prem Commvault. Is this something Metallic does not do?Do I have to just buy a small amount of space, month to month, in order to test your product?All I get from sales is “I’ll follow up with the team on this”.We just want to verify how it works before buying 100 TB of Metallic Cloud Storage Service - Commvault

10
Mike Struening
Vaulter
2 years ago
Lukas3D
Byte
Lukas3DByte
asked in SaaS (Metallic) Q&A

Recent reporting change in Metallic

Hello,I wanted to share feedback about recent reporting change called “New Self-Service Report Option: Provides simple report selection options that allow admins to subscribe to reports of interest.” Actually, it’s not an option, it forced all the user to use predefined report’s only where most basic “backup job summary report” is completely gone. Reports are totally out of control now and existing ones are non-editable.  Can you revert that change or at least make it truly optional?  

9
T
1 year ago
N
Bit
nickyBit
asked in SaaS (Metallic) Q&A

Integrating Metallic into an Azure VMware Solution (AVS) Backup Strategy: Need Clarification

Hello Metallic Community,I am currently researching a comprehensive data protection solution for our Azure VMware Solution (AVS) environment. While evaluating different backup solutions, Metallic caught my attention due to its cloud-based nature, potentially offering a seamless integration with our mostly cloud-based components.However, in the course of my research, I found information suggesting that AVS primarily supports the hotadd transport mode for data protection. Given this, I'm trying to understand if it's mandatory to have a proxy within the AVS environment to perform backups.To provide some context, I'm considering setting up our backup server (potentially Azure MABS or Metallic Backup Gateway /Metallic MA) within a dedicated VNet. This setup aims to isolate our internet-facing devices in a separate VNet. The plan is to establish connectivity to AVS via ExpressRoute, allowing our backup solution to interact with the AVS vCenter,  take snapshots, transfer the data to a local d

9
Mohit Kshirsagar
Vaulter
10 months ago
srancourt
Bit
srancourtBit
asked in SaaS (Metallic) Q&A

Best practice for Virtualisation hypervisor

In my environnent I want to separate production from development, what are the best practices regarding hypervisors, one for production and another for development or anything...For Azure VM backup

9
Lukas3D
Byte
11 months ago
J
Byte
jaleefByte
asked in SaaS (Metallic) Q&A

Metallic identity server SAML integration

Hi All, i have created an azure app , and followed the prcedures from metallic document for the saml integration , i have added one group in the azure app , and tested , it doesnt work, i have added a user in the azure app and created same user in the metallic as external user it worked , what is the procedure to add a external group of azure ad to metallic i have tried to add a local group of same name of azure ad group, but i dont find any option to add role and permission for that group as tenant user or adminall i can see a associated entities , where i get to add certail roles , can someone clarify the exact steps to follow 

9
P
Commvault Certified Expert
1 year ago
E
Byte
EBL AdminByte
asked in SaaS (Metallic) Q&A

Exchange Online backups are running long again

My exchange backups are running long again like they did when I first started backing up. My backup health is at 76%.Does anyone know why this would happen?

8
E
Byte
10 months ago
Steve-O
Byte
Steve-OByte
asked in SaaS (Metallic) Q&A

Migrate backups from Commvault to Metallic BAAS?

Is there support for migrating backups from Commvault to Metallic BAAS?We started using Commvault 3 years ago.  Now Metallic BAAS looks like a better fit for us. Our preference (if we switch) would be to not keep the Commvault for just those 3 years of backups.We would like, if possible, to import those backups into Metallic BAAS. I know if we changed to a different brand, this would not be an option, but since both are Commvault based, I figure I would ask.

8
Onno van den Berg
Commvault Certified Expert
2 years ago
E
ehfortin
asked in SaaS (Metallic) Q&A

Metallic - Allow owners to enable data encryption - what is it?

Hi,I’m currently trying Metallic and I would like to be able to let our MSP to do full managed services for us. That said, we would like to be able to insure the MSP admin are unable to access the data. I saw the option “Prevent admin access to company data” but we were more envisioning the use of an encryption key. In the company settings, there is that section called “Allow owners to enable data encryption” which may be aligned with what we would like but I can’t find any information on it. I activated it but I don’t see any change anywhere in the other section like plan or servers so I have no clue what it does and how to use it.I also saw in the security/key management servers that we can configure a KMS or a passphrase which, once set, is not visible anymore. I tried to activate the passphrase which seems to work but I don’t think that would deny the MSP admin to access our data. I think it kind of just replace the automatically generated encryption key by the passphrase I’ve put.

7
D
Vaulter
2 years ago
J
Bit
JamesACSBit
asked in SaaS (Metallic) Q&A

Overview is bypassed when attempting a restore.

When selecting system to restore the overview is bypassed and displays the content.  I will have to select the time range from the content page.  This only happens on 1 system from what i can tell so far. 

7
B
Vaulter
2 months ago
B
Bit
bmduncan33Bit
asked in SaaS (Metallic) Q&A

Help with Strange Gatway Behavior

Here is a problem we are having with media agents at one location.  We are seeing backups and restores with wildly different performance for any gateway installed on a Nutanix cluster.  An adjacent older VMware cluster has no problems.  The two clusters share the same 1G Internet pipe at a colo.  We have another Nutanix cluster at a different location that has pretty decent performance consistently.  We cannot find any one thing that might explain the behavior, and the poor and inconsistent performance makes managing the platform very difficult at that site.  We would like to understand why the gateway running on the older cluster (HPE servers and EMC storage) which runs on 1G interconnects, is orders of magnitude faster than some of the gateways running the new Nutanix cluster (HPE DX-380’s) with 10G interconnects.  Running ordinary uploads and downloads on any of the Nutanix-hosted gateways is fast, as expected.  So, it doesn’t seem to be Internet, or hardware related.  It smells as

7
Lukas3D
Byte
7 months ago
J
Byte
JulienWByte
asked in SaaS (Metallic) Q&A

Process Azure Auth Token Failed with 404 error - Teams M365

Hello, when I tried to renew my secret of the Teams Backup, I received this error :  If I try to reach the redirect URL of the Azure app, I have this one : Have you ever encountered this problem?

7
Arvind
Vaulter
2 days ago
M
Bit
Mirco WWBit
asked in SaaS (Metallic) Q&A

exclude some directories from backup (hyperv)

Hi team I would like to exclude some directories from backups in order to save spaceI have a hyperv infrastructure and 2 file server vms have several directories I can exclude from backupsI have no fileserver agent Is it possible ? thanks!

7
M
Bit
6 months ago
Michael Tschirret
Vaulter
Michael TschirretVaulter
posted in SaaS (Metallic) Q&A

Important software update information (reboot required)

A Metallic software update is now available for your Windows systems. We recommend you perform this upgrade before Sep 9, 2023, when Metallic will automatically update the software. A onetime system reboot is required to complete the upgrade of Microsoft Visual C++ 2015-2022 Redistributable (x64) – 14.36.32532 which is included in the Metallic software update. Click here for a demo to prepare your Windows System for the Metallic software update.FAQWhat happens if no updates are done? Backups will continue to operate. Which systems will be need this update and reboot? This applies to Windows systems with Metallic software in your datacenter or cloud environment. The reboot is only required for windows systems with an older version of Visual C++ i.e., if Visual C++ 2015-2022 Redistributable (x64) – 14.36.32532 is not already installed. What is the expected software version after the update is complete? 3201.9 or higher. Does the Windows system need to be powered on? Yes. Ensure the

7
Michael Tschirret
Vaulter
8 months ago
S
Bit
singhalyogiBit
asked in SaaS (Metallic) Q&A

asbuilt Guide for metallic

Is there any options to get asbuilt guide for metallic?I am in middle of KT from ex backup admin and i am not sure if he has all things documented .so , is there any way to generate as built guide like we do in CommCell console?or any report which would show , what is configured, how its configured 

6
K
Vaulter
1 year ago
A
Byte
AjuByte
asked in SaaS (Metallic) Q&A

First time configure metallic endpoint backup

HiWe are going to purchase endpoint backup solution from metallic, we want to know how to configured backup policies and define backup storage, this is installation and configuration from scratch. Is there any document to configure Metallica tenant, endpoint backup policies etc.Thanks   

6
Onno van den Berg
Commvault Certified Expert
1 year ago
Paul Koby
Bit
Paul KobyBit
asked in SaaS (Metallic) Q&A

Metallic and SQL DB Backup

Does Metallic support Microsoft SQL DB backups in Azure?

6
M
Vaulter
2 years ago
E
Byte
EBL AdminByte
asked in SaaS (Metallic) Q&A

Archive mailbox causes Backup health to drop?

Hi all,Hoping someone can help me out - I recently enabled archive mailbox on my Exchange Online backups and I’m seeing that my backup health has dropped and some jobs are committing.Is this normal, if not - how can I fix it?Thanks 

6
E
Byte
10 months ago
Erase4ndReuseMedia
Byte
Erase4ndReuseMediaByte
asked in SaaS (Metallic) Q&A

Dynamics 365

We are currently having performance issues with our backups of Dynamics 365 and are looking to use the "Enable Table Change Tracking" feature.The owning team have sought clarification on whether or not this option is simply enabling and leveraging the Dynamics 365 Change Tracking feature, and if so, what implications could that have for their environment?Also, is there any indication as to when / if we can expect Dynamics 365 to be included in the core Commvault platform?

6
G
Vaulter
1 month ago
H
Bit
Hagar ElshentenawyBit
asked in SaaS (Metallic) Q&A

What are best practices to backup on prem servers to metallic azure hot storage?

We use metallic to backup our azure VMs using the metallic hot storage. Both are in east us. We have on-prem servers that are hosted on a hyper-v that we would also like to back up to the hot storage. How should we go about it? The on-prem location has a site-to-site with our azure environment. Should we create the gateway on an azure vm or an on prem vm? What about the proxy server? I would like to minimize costs as much as possible.Thanks in advance! 

5
Mohit Kshirsagar
Vaulter
1 year ago
Steve-O
Byte
Steve-OByte
asked in SaaS (Metallic) Q&A

Hyper-V Cluster setup

I see in the docs that Metallic VM backup supports Hyper-V hosts and Hyper-V clusters.But I have not found in the docs how to set up a cluster. Ex.Do I load the Proxy on all nodes, and Metallic figures out which node to use for which VM? We are planning a demo, so there is no trial and error and previous knowledge of Metallic VM setup.(We are using the Office365 backups only at this point) 

5
Mike Struening
Vaulter
1 year ago

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