Self-Hosted Q&A

Hi Team, I’m frequently seeing below error for many DDB Backups and getting failed.Error Code: [6:43]Backup failed: unable to open or read a file. Configured to fail on any error. Please check the following: 1. The account that the File System agent uses has sufficient privileges to back up files. 2. The data being backed up can be accessed and is not on a path that is unmounted or is inaccessible. 3. A third-party product is not locking the files. 4. There is no corruption of the data on the disk. 5. If some failures are expected, please change the current setting so that the backups can complete. Please let me know how to resolve this error. Regards,Harshavardhan.

I am a bit unclear with Index version 2 since version 11.  If we have a new Mediaagent with the latest Commvault agent installed; as I understand it will utilize Index version 2; what happens with the clients which do not support this version.  Also, we have a selective policy wherein the server last monthly full is taped out; what about the Index version 2 database backups; As I understand only action logs are backed up as a part of the backup process; what happens to the Index database; so if we were to restore an historical six month old backup with Index version 1; everything will be restored from the backups as it is backed up as a part of the backup job; however what happens if it is Index version 2I do notice that Index database is backed up as a part of “Big-Apps” against the storage policy; however; I cant see the historical jobs going to tape  

Hi All, we are planung to backup Azure File Share. i dont find any infos regarding the need firewall ports for the proxy.  Can you help here ?  https://documentation.commvault.com/2022e/expert/146731_azure_file_share_overview.html Maybe it is only 443 to the share url ?

We have a robust rman setup currently and we’d like to continue using that to backup to Commvault.  We have this working, however we have one huge issue.  Apparently we can only submit a single job at a time and the others simply wait.  We have large machines with over 75 databases on them and a single stream isn’t feasible.Is there a way we can backup multiple databases at once using rman from the unix box?Thanks!

Just need to confirm something about the Commvault GxClusPlugin and any services like that while configuring any fail over sql cluster .I believe that these services should be down not active on the passive node.Also need to know if there is any failure in Commvault sw, the cluster movement from primary  to secondary will fail ??

Hello,  In our environment we provide storage target for RMAN backups but leave actual backup administration in the hands of Oracle admins. Clients are setup in CommVault with a storage policy with a retention of 30 days/1cycle and no schedule. Scheduling is handled by the DBA’s.On certain databases we notice that jobs age out earlier than 30 days and DBA’s get notified in RMAN that the backups fail on the “DELETE OBSOLETE” step. We’ve previously contacted support about this and have the following enabled in CommVault: Disable RMAN External Pruning set at commserve/media management level Disable RMAN crosscheckAgain, this seems to only effect particular databases, not every database on a host has this issue. I’m not sure what else we could possibly look into?  

In our environment we are using Disk library for all our backups and all the backups are running in a single session. To improve backup timings of one of the Oracle node, we are planning to increase the sessions in commvault. My question is, other than changing the settings in subclient level, do we have to increase the channels in RMAN script to make it work? Thanks.hutamit

Hello, In the meantime, I found the following timestamp and also warning about the snapshot creation for the mentioned VMs. However, there is no reason mentioned in the logs for why the snapshot creation is disabled.Error Code: [91:482]Description: Snapshot creation is disabled on (VM Name). Please help to find the solution for this error.

This option is available only for the storage policy configured with multiple partitioned DDB.When this option selected and if you have a partially available DDB that is one of the partition is offline The backup or Auxiliary copy jobs can continue with remaining available partition of the DDB. If option checked, the CommVault warn that this option may increase space consumption on disk. If I understand the concepts correctly each partition stores a unique collection of hashes and pointers. With this option checked, space consumption on disk can increase, because Commvault would need to deduplicate some of the blocks again.  If this is correct,is the data verification job the kind of task that could identify if there are duplicate data blocks stored on disk? If the answer is yes, then it would be strongly recommended to run a data verification job after this option is checked. Especially with the DDB database completely available. Right?

Is there a way to print the tapes that are in a VaultTracker Container? I do not see any way or workaround method to do this.

Whenever a new DDB is created, a fresh copy of signatures and first occurrence of each subsequent data block is written to storage. However these data blocks may already exist in storage with signature contained in the sealed DDBs residing in the MediaAgent or Data Center. The DDB Priming feature looks for signatures in the previously sealed DDBs and uses them to baseline the new DDB. In source-side deduplication, this saves the need for clients to transfer data blocks that are already available in the storage.This option is not supported on archive cloud storage. Two questions here:  However these data blocks may already exist in storage with signature contained in the sealed DDBs residing in the MediaAgent or Data Center. Data Center? What is a Data Center in CommVault?  The DDB Priming feature looks for signatures in the previously sealed DDBs and uses them to baseline the new DDB. How the Commvault accomplish it? Does Commvault copy signatures from the sealed DDB to the new DDB? Or

Hi Team, We took a hot backup of our MySQL DBs with the Percona XtraBackup utility in the document below. We will perform restore tests, can we return any DB under MySQL Instance that we want to learn? Or is all Full Instance restore the only option? https://documentation.commvault.com/2022e/expert/93111_mysql_backup_using_percona_xtrabackup.html Best Regards.

Hi,i Can’t restore files from the guest virtual machine from the secondary copy even if i can do a live mount of this machine from this copy.Regards

Can commvault give an engineer to trobuleshooting?

Hi,Github protection licensing. Bases on what is calculated? Number of users in organisation or number of repositories?  

I just signed on to cloud.commvault.com and see this: Is the site not working right now? 

HelloOne of our customers used the java console to add a Plan and a custom schedule to a Commvault client. I can remove the customer schedule but I cannot add the default PLAN schedule to the client againHow can i Use the default PLAN schedule again? Thanks in advance! :-)

what's the jobid for incidence creation?how can i get the jobid?

we will deploy Microsoft SQL always on on Azure VM, any chance to use Intellisnap to protect SQL always on?

Hello Community, Commvault offers several ways to secure the environment. Be it Ransomeware protection, account lock after x attempts, unusual file activities. Is there an overview of what else is possible here? We need to raise our security standards and would have to evaluate all the possibilities that Commvault offers. Maybe someone of you has already discovered all the features or even uses them and can give useful tips here. Kind RegardsThomas

I have a request to run a report for all files backed up on a specific date within a specific folder.  I am either looking for a report that will show this to me or a way to have all backed up files copied to a spreadsheet.   I have tried running a file search report a Chargeback report and backup job summary report.  None of these attempts are giving me the listing that I am looking for.  Does anyone have any suggestions on what report to run or how to get the list of all of the files in a CSV?  

Hi, I would like to know how to apply the below to more than 500 systems in one go.change the “Default Sub Client Policy” - “Retention” - “For files deleted by user”  change from “Retain indefinitely” to “Use storage policy copy retention”. Cannot certainly do it manually so looking for an option to save my day and time.. Regards,Terence

We are on 11.28.44 and I noticed when we disable backup activity at the client level of a virtual machine client (which has no agents installed), there is no visual indication that activity is disabled.Is this expected?Most other clients will show red arrows to indicate that activity is disabled - but VMs don’t seem to show this.I see that I can create a smart client computer group which could group and show all of the backup activity disabled clients, but it would be nice to visually get the red arrow indication when activity is disabled without having to go to properties of the client to check.

Hi... I'll try to be short... Here's the setup:- Two AIX clients in a DMZ zone.- CS connects to the clients front end NIC.- In between clients and MAs, a Backup Network is defined along with a OneWay FW. (set on the client group level) - Backups of each of the clients work as expected. CS can happily communicate with the clients on their front- end NIC and backup streams are running over the backup network as expected.- Clients are added to a UNIX pseudo cluster client. - The UNIX pseudo cluster is a VIP address (along with a FQDN name) which is owned by the active node. Issue:Backups configured for the UNIX pseudo cluster client fail as the DIP configuration for the active node doesn't seem to be taken into consideration.. Is there any way around this behavior? We need the backup data streams to originate from the DIP address on what ever node is active. CVLT v11.20.60 Any ideas? Already got ticket 210930-186 open, but unfortunately not much progress here..  Thank you for any idea you

Hi,Is it possible to generate a report about the Instance properties of the PostgreSQL clients? I have 350 Postgres client with some being part of a Master/Standby configuration, some single and some part of a Multinode-node (3 or more) configuration.I would like to get this configuration somehow for reference  Thanks.Ignes