Self-Hosted Q&A

Hi all I’m creating Custom Dashboards in Metrics Server for various business units.The creation of them is not a problem and all the info is there.I’m struggling when I want the view to be specific to client groups or storage policies as an example. When I edit the report that the tile uses, and I save the view, the info is correct. I then deploy that report to the Dashboard, but once refreshed the tile brings back the information for the entire landscape.I assume I’m just doing something wrong in my creation of the custom reports?Regards,Mauro

Hi,We are taking backup of 1.000+ endpoints and we are trying to analyze our backup data. Like; what is the percentage of pst files, or excel files? How much space do word file consume? and things like that. And we cant see relevant reports for this purpose. Does anyone know if we need activate/data insights licenses for this purpose or we can generate relevant reports without additional licenses? regards. 

have a customer looking at moving to CVLT but bought a NBU appliance 1yr ago. Can CVLT write backups to that NBU appliance?

Hi! I’m chrisI want to know the meaning of the option ACLs only / Data Only / Both Data and ACLs I don't know which option to use  

We have an existing CommServe and we’ve recently added the LiveSync option to it.  (CSMain.domain.local and CSMainLiveSync.domain.local) We created another CommServe for backup and installed it with the LiveSync option.  (CSBackup.domain.local and CSBackupLiveSync.domain.local) The Computer Group “CVLiveSync” was created and three clients were automatically added: CSMain, CSMainLivesync and CSBackupLiveSync. In the CommServe’s Control Panel, clicking “CommServe LiveSync” (to complete the configuration) we are presented with a popup that simply says “Message” with the option “OK” Has anyone seen this?  What have I missed in the setup?  Online install documents have not shown me any steps I’ve missed.  Please assist. (Our SQL instances on the primary and the backup are not the same version.  Does this matter?)

Hi All,I want to be sure that I am understanding the Commcell communication requirements. As I understand it there is one commserve server per commcell. For agents on endpoints, the agents have to communicate on port 8040. For the agent to be installed SMB is also required. From a security point of view it seems very risk allowing one server access to the entire server estate! Am I missing something?

Hi, We currently have our CommServe running on a Microsoft Cluster server in a dual datacenter setup. We need to migrate to new datacenters where Microsoft Cluster is not possible / allowed. The idea is to convert the current CommServe from a MS Clustered setup to a CommServer with LiveSync. First migrate the CommServe to a Standalone solution and then setup the LiveSync on the Standalone solution.My question: Is this possible and what are the setup for this? Kind regards,Marc

I am trying to set up a two node Azure SQL Cluster in Commvault.  The nodes get installed just fine, as does the cluster instance.  However when I try to add the database on this cluster I get the err message that’s in the title.  I’ve obviously changed the SQL name for security purposes but no matter what I try it will not add the new database instance.  Both nodes and the cluster instance are pingable from each other and from the commcell itself but cant add in a SQL database.  Ive configured the nodes as DIP’s in the control panel and the corresponding network settings show this. Anyone any ideas on whats Im doing wrong or missing?  Im tearing my hair out with this and have no issues with on prem sql instances. CheersTony_Q71

Hi guy, A few days ago, because of an oversight, our Commvault system license was over the capacity limit, then today, after I deleted loads of unwanted backups, the used license has been brought down to 14.202 TB, which is well under the total license of 17 TB. However, the “The system is over the licensed capacity / blabla” warning message just wouldn’t go away. So, I’m just wondering if there is anymore that I need to do ?

I am asking for help in installing the agent from the console on CentOs servers:Error Code: [68:175]Description: Failed to install File System Core Package, could not determine processor/OS type of client.Source: simpana, Process: DistributeSoftwareI installed locally.Communication isAfter port 22, I installed locally.Check readiness works on the installed one.Cvping passes.Thanks for help!Kinga 

We have a job for our Kubernetes environment where there are three "vms" that are failing. The description in the General Tab has the details- "vm-ae25e5a6-a988-49d7-b485-f8d4cd9de3c3_653332_GX_BACKUP] was not found." Another error in the Events Tab indicates that this vm, "vm-bf48b8ed-1bdc-4a73-8954-4bc291167237_653332_GX_BACKUP] was not found." The Virtual Machine Status tab gives a Failure reason, "Virtual Machine not Found." for both of these vms. These vms have been added to the Content Tab within the Properties of the Sub Client (default). I can also see them when I browse for them. vCenter is creating Snapshots for both of these vms, however it appears that the Snapshots are deleted before they are backed up. Curious as to why this is happening and why they cannot be found. Event Description-Virtual machine [vm-b5a2ab24-676a-4050-867f-6110d65777b6_744463_GX_BACKUP] was not found. Please verify that the virtual machine still exists and that the host is in

Hi, we have a customer where we want to implement VMware continuous replications for his large VMs (11TB+).We have tested it with a small VM and it was running fine. but we have noticed that during the first sync it creates a VMware snapshot to backup/create the VM on the destination site. After the VM is created and the baseline is there the snapshot is removed and continuous replication is running.We have calculated how much time the first initialization has taken. The conclusion is that when we do this for the large VMs they will have a snapshots for almost two weeks. Now we are afraid that when we start a replication for this large VM and it will have a snapshot for two weeks, that after the first initialization the consolidation of the snapshot will give problems to the source VM.Is there anybody having a solution for the VMware continuous replication for large VMs? Is there a workaround for this like seeding or something?Regards Dominic

Good Day.   I am trying to resolve a client backup issue (https://ma.commvault.com/Article/Details/5994).   The resolution says to change parameters on the Job Configuration tab of the client properties (see resolution below).  I am not able to find this tab when I search the client properties.  Please review and give me the path to this location.  Thank you. Resolution:Kill the current job and open the properties of the client. Under Job Configuration

Hi, I have a question regarding metrics server package installation. Comcell to which I want to attach metrics host is on 11.24.32, but metrics package I chose is v11.25.latest because we have 5 comcells in total and 2 of them are already on sp25 and if I heard correctly - metrics should be the highest version?Install is failing to check client install requirement with CommServe. When I specify commserve host name I can see in the logs @@COMMSERVE@@ instead of the hostname that I’ve specified as well.Error: 1900  8     04/12 14:39:15 ### ### ### - Error: Failed to check client install requirement with CommServe.1900  1     04/12 14:39:15 ### ### ### - Server Error:  (Error) Given package is not a valid package [67109493]. 

Post 7.7 How many releases happened, what are those I need this Info 

There is a requiremment from Unix team to extract a list of Unix servers (no windows or other OS) currently backing up in commvault. Usually I am using report → job summary tab to generate other reports in commvault. Is there any way to generate only Unix servers which are backing up in commvault without missing any servers. Thanks in advance

May I know if Apache Vulnerability CVE-2022-24112 is affecting CommvaultCVE-2022-24112/CVE-2022-24112.yaml at main · Mr-xn/CVE-2022-24112 · GitHub

@Mike Struening  Just wondering if there is a dirty way of installing in decoupled mode and like adding the “sCSHOSTNAME / sCSINTERFACELIST” FQDNs of CS to the .properties file in /etc/CommVaultRegistry/Galaxy/Instance001/CommServe Any idea on this  thanks  

Hi Alli’m new to the commvault,anyone facing this kind of issue.In the process manager > failover assisant tab it didn't show any status.There is pasif and active was configured for this  Also found this from log. Anyone can help me identify issue from this log 12400 1     04/12 12:40:26 ### ### MainWindowViewModel.InitGxMainWindow() - ---------------------------------------------------------------------------------------------12400 1     04/12 12:40:26 ### ### MainWindowViewModel.InitGxMainWindow() - Initializing GxAdmin MainWindow12400 1     04/12 12:40:26 ### ### MainWindowViewModel.InitGxMainWindow() - GxAdmin launched from instance Instance00212400 1     04/12 12:40:26 ### ### MainWindowViewModel.InitGxMainWindow() - GxAdmin Multi instance mode is set to : Disabled12400 1     04/

Hello, I am trying to configure content in O365 Exchange App.A soon as I click on Content tab this error pops up:I can browse my mailboxes, even select them, and click on Save button in the configuration window. But then it throws up an error and nothing happens.There is a SQL error in AdMailboxMonitor.log:223840 32b74 03/30 15:57:02 ### **** AdMailboxMonitor.exe started with command line [-o autodiscover -a 2 -c 179:accessnode.corp.com*accessnode*8400 -refreshInterval 0 -sc 20 -cn accessnode -vm Instance001 ]223840 32b74 03/30 15:57:02 ### Current directory set to [C:\Program Files\Commvault\ContentStore\Base]223840 32b74 03/30 15:57:02 ### m_strVMName [Instance001]223840 32b74 03/30 15:57:02 ### m_VirtualClientId [179]

Hi Team,We have oracle DBs which is having below schedules and retentionWeekly FUll  DB Backup- 3 months (Schedule - second, third , fourth and fifth week of month)Month FUll DB Backup - 1 Year ( Schedule First week of month)Archives - Incremental Every 3hrs retention 3 months.I have below queries here1) I am having archive backup retention 3 months. If i get a restore request for the monthly Full  Backup data (which was backed up one year ago) + Archives. Is it possible to restore the archives since i am having only 3 months of retention for the archives. If this is not possible what action i have to take here so that monthly DB backup + Archives can also be retained for 1 year + whatever archives are backed up for the weekly FULL backup those archives should be retained for only 3 months.Kindly suggest what changes are required here so that we can do apply to our setup.​​​​​  

Can I upgrades new feature releasse from v11sp9 to v11sp24? Should I upgrade feature release to v11sp16 first?

Hi,I'm getting the error [24:64] Description: There was nothing to restore - subclient(s) not backed up.When I do the restore of the virtual machine the restore works normally, but when I restore the guest files and folder, the commvault shows this error.  I can also browse the files normally, does anyone have any idea what might be going on? restores are for Nutanix AHV.

I am working for Linux file system Backup. Job got completed with errors and i see most of failed files are tagged as “Operation not permitted”. I would like to understand in what are all scenario’s for this issue and how we can overcome it.  Kindly suggest on this

Good Day.  I have a customer server that is having an issue with a Commvault reinstallation.   The Commvault agent was corrupted.  The recommendation from the Commvault Knowledge base was to uninstall using the Microsoft uninstall tool.  The MS uninstall tool ran successfully but the Commvault reinstallation is still failing.   When we execute the Commvault ContentStore we get “No 11.0 instance is installed on the setup.”  Has anyone experienced this behavior and if so, please point me to documentation that can help resolve this issue.  Thanks.